REPORT TO THE NATIONS 2018 GLOBAL STUDY ON OCCUPATIONAL FRAUD AND ABUSE

EASTERN EUROPE AND WESTERN/CENTRAL ASIA EDITION

REPORT TO

THE N

ATION

S 2018 GLO

BAL STUDY O

N O

CC

UPATIO

NAL FRAU

D AN

D ABU

SE

Contents Report to the Nations: Eastern Europe and Western/Central Asia Edition2

Introduction 3

How Occupational Fraud Is Committed 4

Detection 6

Victim Organizations 8

Profile of a Fraud Perpetrator 14

Case Results 16

Methodology 18

About the ACFE 20

CONTENTS

Introduction Report to the Nations: Eastern Europe and Western/Central Asia Edition 3

INTRODUCTION

In April 2018, the ACFE released the 2018 Report to the Nations, which provided a global analysis of the costs and effects of occupational fraud (i.e., fraud committed against the organization by its own officers, directors, or employ-ees). The 2018 Report to the Nations, which was based on 2,690 cases of occupational fraud reported from 125 countries, highlighted the tremendous impact occupation-al fraud has on organizations throughout the world.

With this report, we now focus more closely on how oc-cupational fraud impacts organizations in Eastern Europe and Western/Central Asia. This study is based on the 86 cases of occupational fraud in the region that were report-ed in our 2017 Global Fraud Survey. Collectively, these cases, which accounted for 4% of all cases in our global study, caused a median loss of USD 150,0001 and lasted a median 15 months before they were detected. Figure 1 shows the countries in which these frauds occurred.

This report contains information on fraud losses in the Eastern European and Western/Central Asian cases we analyzed, along with the methods of fraud committed, the ways in which the frauds were detected, the charac-teristics of the victim organizations and their anti-fraud controls, the characteristics of the fraud perpetrators, and the results of the cases after the frauds had been discov-ered.2 We hope this report will be of value to our readers in the region, helping them tailor fraud prevention, detec-tion, and investigation strategies to the specific fraud risks faced by their clients and employers.

1 Readers should note that all losses in this report are presented in U.S. dollars (USD), which is how respondents reported this information in our 2017 Global Fraud Survey.

2 For a glossary of terms used in this report, please see pg. 78 of the 2018 Report to the Nations.

FIG. 1 Cases by country in Eastern Europe and Western/Central Asia

Country Number of cases

Bulgaria 3Czech Republic 3Georgia 1Hungary 1Kazakhstan 4Kosovo 2Latvia 2Lithuania 1Macedonia 2Montenegro 1Poland 5Romania 11Russia 15Serbia 9Slovakia 4Slovenia 4Tajikistan 1Turkey 13Ukraine 3Uzbekistan 1

Total cases: 86

MONTHS

Median duration of a fraud scheme

15

MEDIAN LOSS:

usd 150,000

4+�+R86CASES

4%OF ALL CASES

How Occupational Fraud Is Committed Report to the Nations: Eastern Europe and Western/Central Asia Edition4

HOW OCCUPATIONAL FRAUD IS COMMITTEDAs part of our ongoing research, we examine the methods by which occupational fraudsters perpe-trate their schemes. Our results have consistent-ly shown that occupational fraud cases can be broken down into three broad categories. The most common of these is asset misappropriation; 83% of cases in Eastern Europe and Western/Central Asia involved the misappropriation of assets. These cas-es caused a median loss of USD 150,000. Financial statement fraud schemes were the least common scheme type in the region, accounting for 10% of cases, while corruption schemes occurred in 60% of cases and caused a median loss of USD 300,000.

FIG. 2 How is occupational fraud committed in Eastern Europe and Western/Central Asia?

83%

60%

10%

$150,000

$300,000

Asset misappropriation Corruption Financial

statement fraud*

PE

RC

EN

T O

F C

AS

ES

ME

DIA

N L

OS

S

*Median loss calculation omitted for categories with fewer than ten cases.

How Occupational Fraud Is Committed Report to the Nations: Eastern Europe and Western/Central Asia Edition 5

Because asset misappropriations account for such a large percentage of occupational fraud cases, we further divided that category into sub-schemes based on the specific mechanism used to misappropriate assets. Figure 3 shows the breakdown of the cases in Eastern Europe and Western/Central Asia among the nine sub-categories of asset misap-propriation, along with corruption and financial statement schemes. Corruption was twice as common as any other scheme type, followed by schemes involving the theft of noncash assets, which occurred in 30% of the Eastern European and Western/Central Asian cases reported to us.

FIG. 3 What are the most common occupational fraud schemes in Eastern Europe and Western/Central Asia?

How Occupational Fraud Is Committed Eastern Europe and Western/Central Asia Edition

Corruption

Noncash

Expense reimbursements

Billing

Financial statement fraud

Check and payment tampering

Cash larceny

Skimming

Payroll

Register disbursements

60%

30%

15%

11%

10%

Cash on hand

10%

9%

5%

4%

4%

2%

6 Detection Report to the Nations: Eastern Europe and Western/Central Asia Edition

We asked respondents to provide information about how frauds were initially de-tected. The importance of tips as a fraud detection method is clear; Figure 4 shows that twice as many cases were discovered this way in Eastern Europe and Western/Central Asia than by internal audit, the second most common method. Our data also shows that organizations can increase the amount of cases detected by tips by im-plementing hotlines—43% of cases were detected by tip when a hotline for report-ing misconduct was in place, compared to 25% in organizations without one.

DETECTION

FIG. 4 How is occupational fraud initially detected in Eastern Europe and Western/Central Asia?

Tip

Internal audit

Management review

By accident

Other

Surveillance/monitoring

IT controls

Notification by law enforcement

External audit

Document examination

40%

20%

16%

7%

6%

Account reconciliation3%

2%

2%

1%

1%

1%

HOTLINES AND REPORTING MECHANISMS

Respondents provided information about hotlines and reporting mechanisms that can help us understand who is reporting fraud, how they are doing so, and how e�ective such mechanisms are in Eastern Europe and Western/Central Asia.

TIPS from employees

were the most common, of victim organizations had hotlines75%

of tips came from EMPLOYEES

of tips came fromCUSTOMERS

of tips wereANONYMOUS

39%

33%

18%

but a third of tips came from customers and

18% were anonymous.

22%(4 CASES)

44%(8 CASES)

17% (3 CASES)

28%(5 CASES)

Telephone hotline

Email

Web-based/online form

Mailed letter/form

Out of 19 cases reported through formal reporting mechanisms, email was the most common method.

Fraud losses were

OVER 25X LARGERat organizations without hotlines than those with them

7 Detection Report to the Nations: Eastern Europe and Western/Central Asia Edition

8 Victim Organizations Report to the Nations: Eastern Europe and Western/Central Asia Edition

FIG. 5 What types of organizations are victimized by occupational fraud in Eastern Europe and Western/Central Asia?

VICTIM ORGANIZATIONSTo gain a better understanding of the organizations victimized in our study, we asked respondents to provide information about the victims’ type, size, and indus-try. Participants also described the types of controls that were in place to prevent and detect fraud at the time the schemes occurred.

Type of OrganizationAs shown in Figure 5, 93% of the frauds in Eastern Europe and Western/Central Asia occurred at for-profit organizations, with 50% of the victim organizations being private companies and 43% being public companies. The public companies in our study suf-fered a median loss of USD 155,000, while the private companies had a median loss of USD 115,000. Government organizations and not-for-profits did not report enough cases for us to calculate median loss.

W H A T T Y P E S O F O R G A N I Z A T I O N S A R E V I C T I M I Z E D B Y O C C U PA T I O N A L F R A U D I N E A S T E R N E U R O P E

A N D W E S T E R N / C E N T R A L A S I A?

Privatecompany Not-for-profit*Government*Public

company Other*

$115,000

1%

50%

43%

2% 3%

ME

DIA

N L

OS

S

$155,000

PE

RC

EN

T O

F C

AS

ES

*Median loss calculation omitted for categories with fewer than ten cases.

*Median loss calculation omitted for categories with fewer than ten cases.

9

FIG. 6 How does an organization’s size relate to its occupational fraud risk in Eastern Europe and Western/Central Asia?

Size of OrganizationFigure 6 shows that the greatest percentage of cases in the Eastern Europe-an and Western/Central Asian region occurred at businesses with 100 to 999 employees (32%); these organizations also suffered the largest median loss of USD 1,000,000. Organizations with 1,000 to 9,999 employees represented 31% of the cases reported to us and had a median loss of USD 30,000. Large organizations (those with more than 10,000 employees) represented 26% of all cases in the region and suffered a median loss of USD 275,000.

Victim Organizations Report to the Nations: Eastern Europe and Western/Central Asia Edition

<100 employees*

10,000+employees

1,000–9,999employees

100–999 employees

H O W D O E S A N O R G A N I Z A T I O N ’ S S I Z E R E L A T E T O I T S O C C U PA T I O N A L F R A U D R I S K I N E A S T E R N E U R O P E A N D

W E S T E R N / C E N T R A L A S I A?

31%

11%

32%

26%

ME

DIA

N L

OS

S

$1,000,000

$30,000

$275,000

PE

RC

EN

T O

F C

AS

ES

*Median loss calculation omitted for categories with fewer than ten cases.

Victim Organizations Report to the Nations: Eastern Europe and Western/Central Asia Edition10

Industry of OrganizationFigure 7 illustrates the breakdown of the cases reported to us based on the industry of the victim organization. The greatest number of cases in Eastern Europe and Western/Central Asia occurred in the banking and financial services, manufacturing, and telecommunications sectors. Organizations in the banking and financial services sector were the victims in 25% of cases and suffered a median loss of USD 48,000, while manufacturing organizations accounted for 19% of cases and had a median loss of USD 150,000. Readers should note that this data most likely represents indus-tries that tend to employ the greatest number of CFEs, rather than the industries that are most susceptible to fraud.

FIG. 7 What industries were victimized by occupational fraud in Eastern Europe and Western/Central Asia?

Banking and financial services

Manufacturing

Telecommunications

Other

Energy

Mining

Insurance

Education

Health care

Construction

Utilities

Agriculture, forestry, fishing, and hunting

Wholesale trade

Transportation and warehousing

Technology

Services (other)

Retail

Religious, charitable, or social services

Food service and hospitality

Communications and publishing

Arts, entertainment, and recreation

Services (professional)

25% (21 cases)

19% (16 cases)

8% (7 cases)

6% (5 cases)

6% (5 cases)

5% (4 cases)

5% (4 cases)

5% (4 cases)

4% (3 cases)

4% (3 cases)

2% (2 cases)

2% (2 cases)

1% (1 case)

1% (1 case)

1% (1 case)

1% (1 case)

1% (1 case)

1% (1 case)

1% (1 case)

1% (1 case)

1% (1 case)

Victim Organizations Report to the Nations: Eastern Europe and Western/Central Asia Edition 11

FIG. 8 What anti-fraud controls are the most common in Eastern Europe and Western/Central Asia?

Control Percent of cases

External audit of financial statements 95%Internal audit department 91%Code of conduct 83%Management certification of financial statements 79%Management review 76%Hotline 75%External audit of internal controls over financial reporting 75%Independent audit committee 73%Anti-fraud policy 66%Fraud training for employees 58%Dedicated fraud department, function, or team 57%Fraud training for managers/executives 56%Formal fraud risk assessments 46%Surprise audits 40%Proactive data monitoring/analysis 36%Employee support programs 27%Job rotation/mandatory vacation 17%Rewards for whistleblowers 5%

Anti-Fraud Controls in Eastern Europe and Western/Central AsiaInternal controls play an important part in protecting organizations against fraud. As part of our research, we examined which anti-fraud controls the victim organizations had in place at the time the fraud occurred, as well as what internal control weaknesses primarily contributed to the fraud.

Victim Organizations Report to the Nations: Eastern Europe and Western/Central Asia Edition12

We compared the median loss and median duration of fraud at victim organizations in Eastern Europe and Western/Central Asia based on whether they had specific anti-fraud controls in place. The presence of several controls was associated with notable reductions in both losses and duration of fraud (see Figure 9).

FIG. 9 How does the presence of an anti-fraud control relate to the median loss and duration of fraud in Eastern Europe and Western/Central Asia?

83+17+R 90+10+R96+4+R 75+25+R67+33+R75+25+R

83+17+R

47+53+R 40+60+R33+67+R 33+67+R40+60+R20+80+R

14+86+R

83% 90%

96% 75%

67%

75%

83%

47% 40%

33% 33%

40%

20%

14%

LOWER LOSSES

LOWER LOSSES

LOWER LOSSES

LOWER LOSSES

LOWER LOSSES

LOWER LOSSES

LOWER LOSSES

FASTER DETECTION

FASTER DETECTION

FASTER DETECTION

FASTER DETECTION

FASTER DETECTION

FASTER DETECTION

FASTER DETECTION

Proactive data monitoring/analysis

Fraud training for managers/executives

Hotline Formal fraud risk assessments

Anti-fraud policy

Surprise audits

External audit of internal controls over

financial reporting

50+50+R 95+5+R95+5+R 92+8+R94+6+R 83+17+R

50+50+R45+55+R 45+55+R40+60+R 50+50+R

97+3+R97% 95%

95% 92%

94% 83%

50% 50%

45% 45%

40% 50%

LOWER LOSSES

LOWER LOSSES

LOWER LOSSES

LOWER LOSSES

LOWER LOSSES

LOWER LOSSES

FASTER DETECTION

FASTER DETECTION

FASTER DETECTION

FASTER DETECTION

FASTER DETECTION

FASTER DETECTION

Code of conduct Fraud training for employees

Dedicated fraud department, function,

or teamManagement review

Management certification of

financial statementsEmployee support

programs

Victim Organizations Report to the Nations: Eastern Europe and Western/Central Asia Edition 13

FIG. 10 What are the primary internal control weaknesses that contribute to occupational fraud in Eastern Europe and Western/Central Asia?

Lack of independent checks/audits

Lack of employee fraud education

4%

4%

5%

Override of existing internal controls 32%

Lack of existing internal controls 20%

Poor tone at the top 18%

Lack of management review 13%Lack of competent personnel in oversight roles 5%

Other

How does the perpetrator’s level of authority relate to occupational fraud?

Employee Manager Owner/executive

39%

33%

28%

$28,000

$155,000

$3,700,000

PE

RC

EN

T O

F C

AS

ES

ME

DIA

N L

OS

S

Losses caused by fraudsters above the median age were much larger than losses

caused by those below the median:

Median loss: Median loss:

Younger than 40 older than 40

�������������������� �����

Median age for allfraudsters in

the region was

PROFILE OF A FRAUD PERPETRATOR

Understanding the common characteristics of fraud o�enders can help organizations improve their ability to detect fraud and minimize their risk of loss. The following information is based on the perpetrators in our study who committed fraud in Eastern Europe and Western/Central Asia.

Sales23% OF CASES

Executive/upper management

13% OF CASES

Operations9% OF CASES

Purchasing9% OF CASES

Customer service7% OF CASES

Where did perpetrators work within their organizations?

23 years old 60 years old

$1,000,000$50,000

These were the five most common departments:

14 Perpetrators Report to the Nations: Eastern Europe and Western/Central Asia Edition

PERPETRATORS

How does the perpetrator’s level of authority relate to occupational fraud?

Employee Manager Owner/executive

39%

33%

28%

$28,000

$155,000

$3,700,000

PE

RC

EN

T O

F C

AS

ES

ME

DIA

N L

OS

S

Losses caused by fraudsters above the median age were much larger than losses

caused by those below the median:

Median loss: Median loss:

Younger than 40 older than 40

�������������������� �����

Median age for allfraudsters in

the region was

PROFILE OF A FRAUD PERPETRATOR

Understanding the common characteristics of fraud o�enders can help organizations improve their ability to detect fraud and minimize their risk of loss. The following information is based on the perpetrators in our study who committed fraud in Eastern Europe and Western/Central Asia.

Sales23% OF CASES

Executive/upper management

13% OF CASES

Operations9% OF CASES

Purchasing9% OF CASES

Customer service7% OF CASES

Where did perpetrators work within their organizations?

23 years old 60 years old

$1,000,000$50,000

These were the five most common departments:

MEDIAN LOSS

MEDIAN LOSS

$200,000$50,000

MORE THAN 5 YEARS’ TENURE

5 YEARS' TENURE OR LESS

FRAUDSTERS WHO HAD BEEN WITH THEIR ORGANIZATIONS FOR MORE THAN

FIVE YEARS STOLE FOUR TIMES AS MUCH

Losses caused by men were 3X larger

than losses caused by women

84% OF FRAUDSwere COMMITTED BY MEN

MEDIAN LOSS$150,000

MEDIAN LOSS

$50,000

����������

ONE PERPETRATOR

TWO OR MOREPERPETRATORS

$14,000

$600,000

27%

Median loss

of cases

73%of cases

Median loss

Only 2%OF PERPETRATORS

HAD A PRIORFRAUD CONVICTION

In 76% of cases fraudsters displayed at least one behavioral red flag. The five

most common red flags were:

33%

33%

19%

14%

13%

Living beyond means

Unusually close association with vendor/customer

Financial difficulties

Divorce/family problems

Control issues, unwillingness to share duties

�����

MEDIAN LOSSES WERE FAR GREATER WHEN FRAUDSTERS COLLUDED

15 Perpetrators Report to the Nations: Eastern Europe and Western/Central Asia Edition

16 Case Results Report to the Nations: Eastern Europe and Western/Central Asia Edition

CASE RESULTS

We also asked respondents what actions the victim organizations took against the per-petrators after the frauds had been detected. Figure 11 shows that 71% of perpetrators in Eastern Europe and Western/Central Asia were either terminated or permitted or required to resign. However, some perpetrators remained at the organization, with 11% receiving probation, suspension, or no punishment.

FIG. 11 How do victim organizations punish fraud perpetrators in Eastern Europe and Western/Central Asia?

Termination

Perpetrator was no longer with organization

Permitted or required resignation

Settlement agreement

No punishment

Probation or suspension

57%

16%

14%

11%

6%

5%

LITIGATION AND RECOVERY OF LOSSES

Victim organizations might refer fraud cases to prosecution or commence civil litigation to recover their losses. Our data indicates that such recovery attempts are not typical in Eastern Europe and Western/Central Asia.

38%made a

partial Recovery

51%Recovered

Nothing10%Recovered ALL LOSSES

100+45+39+9

only

31% of cases were referred for criminal prosecution

Lack of evidence

�����After a fraud has been detected, the victim might try to recover its losses from the fraudster or other sources. Our data shows that almost half of

victims made at least some recovery.

31% of cases of cases resulted in a civil suit against the fraudster

The top five reasons organizations chose not to refer cases to law enforcement:

39%

Fear of bad publicity

�����37%

Private settlement

�����32%

Too costly

�����24%

Internal discipline sufficient

�����21%

17 Case Results Report to the Nations: Eastern Europe and Western/Central Asia Edition

Methodology Report to the Nations: Eastern Europe and Western/Central Asia Edition18

We received 7,232 total responses to the survey, 2,690 of which were usable for purposes of our global study. Of these usable responses, 86 involved occupational fraud cases perpetrated against orga-nizations in Eastern Europe and Western/Central Asia; the data contained in this report is based solely on the information provided in these 86 responses.

Analysis MethodologyIn calculating the percentages discussed throughout this report, we used the total number of complete and relevant responses for the ques-tion(s) being analyzed. Specifically, we excluded any blank responses or instances where the participant indicated that he or she did not know the answer to a question. Con-sequently, the total number of cases included in each analysis varies.

In addition, several survey questions allowed participants to select more than one answer. Therefore, the sum of percentages in many figures throughout the report exceeds 100%. The sum of percentages in other figures might not be exactly 100% (i.e., it might be 99% or 101%) due to rounding of individual category data.

METHODOLOGY

Cases submitted were required to meet the following four criteria:

1. The case must have involved occupa-tional fraud (defined as fraud committed by a person against the organization for which he or she works).

2. The investigation must have occurred between January 2016 and the time of survey participation.

3. The investigation must have been com-plete at the time of survey participation.

4. The respondent must have been reasonably sure the perpetrator(s) was (were) identified.

The 2018 Report to the Nations is based on the results of the 2017 Global Fraud Survey, an online survey opened to 41,573 Certified Fraud Examiners (CFEs) from July 2017 to October 2017. As part of the sur-vey, respondents were asked to provide a narrative description of the single largest fraud case they had in-vestigated since January 2016. Respondents were then presented with 76 questions to answer regarding the particular details of the fraud case, including informa-tion about the perpetrator, the victim organization, and the methods of fraud employed, as well as fraud trends in general. (Respondents were not asked to identify the perpetrator or the victim.) Additionally, after completing the survey the first time, respondents were provided the option to submit information about a second case that they investigated.

19 Methodology Report to the Nations: Eastern Europe and Western/Central Asia Edition

Unless otherwise indicated, all loss amounts discussed throughout the report are calculated using median loss rather than mean, or average, loss. Average losses were skewed by a limited number of very high-dollar frauds. Using median loss provides a more conservative—and we believe more accurate—picture of the typical impact of occupational fraud schemes.

Additionally, we excluded median loss calculations for categories for which there were fewer than ten respons-es. Because the direct losses caused by financial statement frauds are typically spread among numerous stakeholders, obtaining an accurate estimate for this amount is extremely difficult. Consequently, for schemes involving financial statement fraud, we asked survey participants to provide the gross amount of the financial statement misstatement (over- or under-statement) involved in the scheme. All losses reported for financial statement frauds throughout this report are based on those reported amounts.

About the ACFE Report to the Nations: Eastern Europe and Western/Central Asia Edition20

Founded in 1988 by Dr. Joseph T. Wells, CFE, CPA, the Association of Certified Fraud Examiners (ACFE) is the world’s largest anti-fraud organization and premier provider of anti-fraud training and education. Together with nearly 85,000 members in more than 180 countries, the ACFE is reducing business fraud worldwide and pro-viding the training and resources needed to fight fraud more effectively. The ACFE provides educational tools and practical solutions for anti-fraud professionals through events, education, publications, networking, and educational tools for colleges and universities.

Certified Fraud ExaminersThe ACFE offers its members the opportunity for professional certification with the Certified Fraud Examiner (CFE) credential. The CFE is preferred by businesses and government entities around the world, and indicates expertise in fraud prevention and detection. CFEs are anti-fraud experts who have demonstrated knowledge in four critical areas: Financial Transactions and Fraud Schemes, Law, Investigation, and Fraud Prevention and Deterrence.

MembershipMembers of the ACFE include accountants, internal auditors, fraud investigators, law enforcement officers, lawyers, business leaders, risk/compliance professionals, and educators, all of whom have access to expert training, educational tools, and resources. Whether their career is focused exclusively on preventing and de-tecting fraudulent activities or they just want to learn more about fraud, the ACFE provides the essential tools and resources necessary for anti-fraud professionals to accomplish their objectives.

To learn more, visit ACFE.com or call (800) 245-3321 / +1 (512) 478-9000.

ContactAssociation of Certified Fraud ExaminersGlobal Headquarters716 West Ave | Austin, TX 78701-2727 | USAPhone: (800) 245-3321 / +1 (512) 478-9000ACFE.com | info@ACFE.com

ABOUT THE ACFE

About the ACFE Report to the Nations: Eastern Europe and Western/Central Asia Edition 21

Terms of UseThe Report to the Nations and any accompanying charts, graphs, PowerPoint slides, or related content (collec-tively “the Materials”) are available for use free of charge as a public service of the ACFE. You may download, copy and/or distribute the Materials for personal or business use on the following conditions:

1. No portion of the Materials may be sold or otherwise licensed, shared or transferred to any party for a fee, or included in any work that is to be sold, licensed, shared or transferred to any party for a fee, without the express written consent of the ACFE. The foregoing notwithstanding, you are permitted to use the materi-als as part of a speech or presentation for which an admission fee is charged.

2. The Materials must be properly attributed to the ACFE, including the name of the publication. An example of proper attribution is: “2018 Report to the Nations. Copyright 2018 by the Association of Certified Fraud Examiners, Inc.”

© 2018 Association of Certified Fraud Examiners, Inc. “ACFE,” “CFE,” “Association of Certified Fraud Examin-ers,” the ACFE Seal and the ACFE Logo are trademarks owned by the Association of Certified Fraud Examin-ers, Inc. (“ACFE“) and registered in the European Union, Great Britain and Northern Ireland. These marks, along with “Certified Fraud Examiner,“ “CFE Exam Prep Course,“ “Fraud Magazine,“ “Report to the Nations,“ and other related trademarks, names and logos are the property of the Association of Certified Fraud Examiners, Inc., and are registered and/or used in the U.S. and countries around the world.

ACFE.com/RTTNresources