2018 healthcare hospitality conference 2018... · 30 fitwell ambassadors in the country. at...

2018 HEALTHCARE HOSPITALITY CONFERENCE

OCTOBER 15TH - 17TH DENVER, CO

CO-HOSTED BY: BRENT’S PLACE, THE RONALD MCDONALD HOUSE CHARITIES OF DENVER, & JACK’S PLACE AT VAIL HEALTH

SPONSORED BY: FISHER HOUSE FOUNDATION

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TABLE OF CONTENTS

3 INVITATION

4 KEYNOTE SPEAKER

10 SCHEDULE

5-9 PRESENTERS & SESSIONS

11 EXPLORE DENVER

Photo Courtesy: Visit www.Denver.org

13 WELCOME RECEPTION

14 REGISTRATION RATES

15 REGISTRATION FORM

12 HOTEL INFORMATION

IN HOSPITALITY,

MELISSA THOMPSON, HHN BOARD PRESIDENT

As the new President of Healthcare Hospitality Network, it is my pleasure to invite you to the 2018 Conference. I’m so excited about HHN’s growth, development, improved programming, and increased outreach to each of our valued members. Serving as the Chair of the membership committee, I’ve had the unique opportunity to become very familiar with our family of houses, and with many of you individually as friends. It is my hope that we’ll all be seeing each other in Denver this Fall! How many times have you felt that it’s difficult to explain what you do, how you do it, and how vital it is in the overall healthcare picture? Unless someone sits in your chair, they likely have no idea of the impact hospitality housing has on thousands of individuals each year, and the kind of heart and soul it takes for the work. Because of the unique nature of what we do, it’s critically important for us to band together for education, networking, support, and to take a collective breath.

This year, we’re thrilled to be in Denver for our 2018 event. Several amazing local houses have stepped up

Friends and Colleagues,

to help with local resources, planning efforts, and sponsorship support. It’s shaping up to be a great meeting, with a fantastic slate of speakers who know and understand every aspect of what you do. We’ve incorporated learning sessions covering health, operations, management, guest relations, fundraising, and volunteer management. Each of these topics is addressed in sessions appropriate for experienced long-term members, and others are targeted specifically to those who are brand new to our community. In addition, we’re so excited to welcome a world-class keynote Laura Van Dernoot Lipsky, a fantastic Ted Talk presenter sharing her expertise in Trauma Stewardship. You will not want to miss this!! I look forward to taking on a new leadership role, and welcome the opportunity to visit with each of you individually in Denver.

INVITATION

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KEYNOTE SPEAKER

HHN is pleased to announce Laura Van Dernoot Lipsky will be the keynote speaker at our upcoming conference in Denver, CO. In addition to a program that will include workshops in five topical areas with both beginning and advanced level content, the conference will kick-off with the author and accomplished speaker.

Laura’s work at The Trauma Stewardship Institute has been featured at the first Ted Talk to be held inside a women’s correctional facility, the New York Times Sunday Book Review, and she has worked locally, nationally, and internationally for more than three decades.

Founder and Director of The Trauma Stewardship Institute and Author of Trauma Stewardship: An Everyday Guide to Caring for Self While Caring for Others

LAURA VAN DERNOOT LIPSKY

TUESDAY, OCT. 16 at 9:00-10:00 AM

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PRESENTERS & SESSIONS

DIRECTOR OF WELLNESS PROGRAM AT THE CENTER FOR CANCER & BLOOD DISORDERS, CHILDREN’S HOSPITAL COLORADO

Amy has had the opportunity to speak at many conferences on topics related to architectural practice as well as her design work in historic preservation and adaptive reuse. Amy serves on the Board of Directors for Healthcare Hospitality Network and recently became one of the first 30 Fitwell Ambassadors in the country. At Washington University’s Sam Fox School of Architecture, Amy pushes students to think about relationships as a catalyst and the broader impact and potential of architecture and design.

AMY GILBERTSON

Tuesday, Oct. 16 at 10:15-11:15 AMDESIGNING FOR WELLNESS

AIA, PRINCIPAL, TRIVERS ASSOCIATES

Neil is a Project Manager that enhances Trivers’ dedication to thoughtful design solutions that positively impact end-users and the community at large. Neil is the Co-founder & President of Modern-STL, a non-profit organization striving for the identification, education, preservation and celebration of St. Louis Modernism.

NEIL CHACE

Tuesday, Oct. 16 at 10:15-11:15 AM

TEAMWORK: SUCCESSFULLY NAVIGATING THE BUILDING PROCESS

AIA, PROJECT MANAGER, TRIVERS ASSOCIATES

Kent Burress is a Co-Founder of Pressler Burress Associates, Inc. He received a Masters of Social Work from the University of Texas at Austin. As a consultant in the sustainability arena, Kent will give a presentation about what can be done from an operations standpoint to increase energy efficiency, be proactive about maintenance, etc.

KENT BURRESS

Wednesday, Oct. 17 at 3:15-4:15 PM

FACILITIES MANAGEMENT, PROACTIVE MAINTENANCE Tuesday, Oct. 16 at 2:30-3:30 PM

Along with the position of Director for the Wellness Program in the Center for Cancer & Blood Disorders at the Children’s Hospital Colorado, Robert Casey is an Associate Professor at the University of Colorado. Specifically his areas on interest include the impact of pediatric cancer on siblings, trauma reactions in pediatric cancer patients and their families, and use of complimentary/alternative medicine practices in the pediatric oncology setting.

ROBERT CASEY

IMPACT ON FAMILES

COFOUNDER, PRESSLER BURRESS ASSOCIATES

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Bob has been developing leaders and helping people and teams succeed for the past 35 years. He wholeheartedly believes that ordinary people are fully capable of delivering extraordinary results and has committed his career to helping people and teams bring out the very best in themselves. Through keynote presentations, leadership training and team retreats, Bob finds great purpose in helping people to live and work more productively.

ROBERT HEAVERS

Tuesday, Oct. 16 at 11:30-12:30 PM

HOW TO MAKE HOSPITALITY UNMISTAKABLE

Rohini Gupta, PsyD, MSW is a Clinical Psychologist. She is a core faculty member at the University of Denver Graduate School of Professional Psychology, International Disaster Psychology Program. She is the Director of the Trauma & Disaster Recovery Clinic, which is a training clinic that provides mental health services to those who have experienced adversity and trauma, along with emphasis on immigrant and refugee mental health, compassion for helpers, and identity based violence.

ROHINI GUPTA


THE IMPACT OF HELPING AND TAKING CARE OF YOURSELF

UNIVERSITY OF DENVER, INTERNATIONAL DISASTER PSYCHOLOGY PROGRAM

PROFESSIONAL PERFORMANCE COACH, PRIORITY MANAGEMENT

In 2007, Talia graduated with a Bachelor of Social Work degree from Cabrini College and went on to receive a Master’s Degree in Social Work from the University of Pennsylvania School of Social Policy and Practice. Talia is licensed to practice social work in both Pennsylvania and New Jersey and previously worked with Davita Dialysis, Lankenau Medical Center and Jefferson University Hospital.

TALIA GIORDANO

Wednesday, Oct. 17 at 11:30-12:30 & 3:15-4:15 PM

SENSITIVITY TRAINING & QUALITY ASSURANCE EVALUATION

LSW, SOCIAL WORKER & MANAGER,GIFT OF LIFE FAMILY HOUSE

Jon serves on the HHN Board of Directors. As well as managing annual assurance and compliance services for the firm, Jon has prepared financial feasibility studies utilized by major underwriters for debt issuances ranging from $10,000,000 to over $200,000,000. He presents to health care associations on the topics of financial planning and operating trends and has been published by the University of North Texas on the topic of financial planning for health care providers.

JONATHAN HANSEN

Wednesday, Oct. 17 at 3:15-4:15 PMTAX BILL IMPLICATIONS

COMMUNITY ENGAGEMENT DIRECTOR, METRO VOLUNTEERS

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Roberta (Robi) Jurney has been in the hospital hospitality house business for more than 20 years. First, as a volunteer via the Junior League of the Palm Beaches, then to become a founding board member of Quantum House to being named CEO in 2008. Through lots of peaks and valleys in fundraising, Robi has been a part of the team that has brought this grassroots agency from it’s humble beginnings to a recently completed $5,000,000 capital campaign for a 20,000 square foot expansion.

ROBERTA JURNEY

Wednesday, Oct. 17 at 10:15-11:15 AMFUNDRAISING

After receiving her Bachelor of Science degree in Business Administration and Information Systems, Toni spent the next 16 years working in healthcare administration, focusing on accounts receivables, insurance billing, registration, collections, charity care, and information systems. This work gave Toni direct insight into the financial and emotional impact families face when a medical crisis occurs. Toni also writes and speaks to faith communities on the biblical practice of hospitality.

TONI MOORE


OUTCOME MEASUREMENTSTUDY/IMPACT

Michelle has worked for Mercy Health for 27 years in a variety of roles, always progressing in leadership responsibility. In 2008 she became a part of Home Away From Home and since then she has led the construction of a brand new freestanding building and has hired social workers to her staff. Michelle is also the Vice President of the Toledo Lucas County Homeless Board and the President of the Bedford Football Parent Organization.

MICHELLE ISAACS


HOW TO MANAGE DISRUPTIVE FAMILIES

PRESIDENT, CEO,PHILOS HOSPITALITY

CHIEF EXECUTIVE OFFICER,QUANTUM HOUSE

MSW, LSW, MANAGER, HOME AWAY FROM HOME

Amber Nelson is a Senior Manager and HR Business Partner at Charles Schwab in Lone Tree, CO. She has spent the last 12 years working in various industries in HR roles, including Sports & Entertainment, non-profit satellite television, and financial services. Attendees will have two opportunities to attend workshops led by Amber.

AMBER NELSON

Tuesday, Oct. 16 at 2:30-3:30 & 3:45-4:45 PM

CHANGE MANAGEMENT & HR TOOLKIT

SENIOR MANAGER & HR BUSINESS PARTNER, CHARLES SCHWAB

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Mike’s life long background in personal defense and security as well as service in multiple branches of the United States Military, highly qualify him to be an outstanding teacher/trainer for Combat Force Academy clients. He is committed to improving the skill level and safety of individuals, families and businesses across Colorado.MICHAEL PIVACEK


PREPARING FOR EMERGENCIES

CO-FOUNDER, COMBAT FORCE ACADEMY

A graduate of Brooks Institute of Photography, Keith worked with some of the top artists and agencies before starting Zenman in 1998. He has been working as a designer for 19 years and as a photographer for more than 20. His inventive concepts unfailingly result in visually pleasing, informative and provoking connections that penetrate to the target audience, ultimately resulting in sales.

KEITH ROBERTS

Tuesday, Oct. 16 at 10:15-11:15 AM & 11:30-12:30 PM

GENERATIONS AT WORK & MARKETING MUSTS

PRESIDENT & FOUNDER, ZENMAN

Mike Pritchard was appointed in 2015 as Vice President, Finance/Treasurer and Chief Financial Officer of the University of Colorado Foundation. In this role, he is responsible for all financial and fiscal management aspects of the Foundation’s operations. Mike was named the Denver Business Journal’s CFO of the Year in 2015.

MIKE PRITCHARD


THE 4 DISCIPLINES OF EXECUTION: ACHIEVING YOUR ORGANIZATION’S WILDLY IMPORTANT GOALS!

CHIEF FINANCIAL OFFICER,UNIVERSITY OF COLORADO FOUNDATION

Kelly Streck has worked with volunteers for the last six years in multiple capacities. Before joining Metro Volunteers, she taught lessons for the Volunteer Management Training Series with another Volunteer Manager colleague. At Metro Volunteers, Kelly directs a Skilled Volunteer in managing Service Enterprise, a program training organizations to leverage volunteers throughout their entire organization.

KELLY STRECK

Tuesday, Oct. 16 at 10:15-11:15 AM & Wednesday, Oct. 17 at 11:30-12:30 PM

VOLUNTEER MANAGEMENT 101

COMMUNITY ENGAGEMENT DIRECTOR, METRO VOLUNTEERS

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Melissa received an AAS in Hospitality Management in 1987 and has been in the hospitality industry for over 33 years and has held the designation of Certified Hotel Administrator since 2005. She joined SECU Family House in August of 2010 as the Director of Operations, after almost 20 years managing limited service hotels, and is managing the daily operations and a staff of about 13 people along with many volunteers.

MELISSA THOMPSON

Tuesday, Oct. 16 at 10:15-11:15 AM & 11:30-12:30 PM

HIDDEN ROLE CAREGIVERS PLAY

CHA, DIRECTOR OF OPERATIONS, SECU FAMILY HOUSE ON THE RICHARD J. REYNOLDS III & MARIE M. REYNOLDS CAMPUS

Don’t miss this one! HHN Conference is always a great way to meet your peers, share stories, and get ideas and inspiration.

Remember those times when you meet someone who just gets what you do? The joys, the sorrows, the aggravations? You’ll be encouraged and uplifted by Laura, and will feel healing begin that you maybe didn’t even know that you needed.

Helping others requires a refilling of the well and this keynote will put you on the way towards doing that. Please come and be a part of it with us.

- Debbie Fraley, Housing and Family Assistance Coordinator, Seattle Cancer Care Alliance

SPECIAL MESSAGE FROM EVENT COMMITTEE CHAIR, DEBBIE FRALEY

WE APPRECIATE THE SPONSORSHIP AND HOSTING SUPPORT OF THE FOLLOWING ORGANIZATIONS.

contact brittany quinn | phone: (800) 542-9730 ext. 102 | email: [email protected]

IF YOU HAVE A FAVORITE VENDOR YOU’D LIKE TO SEE AT THE CONFERENCE, PLEASE CONNECT THEM TO US TO RECEIVE A SPONSORSHIP PROSPECTUS.

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8:00 AM NETWORKING, ROUND-TABLE DISCUSSIONS

9:00 AM EXHIBITS

10-12:00 PM BREAKOUT SESSIONS

12:00 PM LUNCHEON & ROUND-TABLE DISCUSSIONS

1:00 PM ROUND-TABLE DISCUSSIONS CONTINUED


6:00 PM CONFERENCE WRAP UP

EVENING LEADERSHIP DEBRIEF

WEDNESDAY, OCT. 17 12:00 PM PREFUNCTION, COMMITTEE MEETINGS

3-5:30 PM REGISTRATION

3-6:00 PM OPEN HOUSE, RONALD MCDONALD HOUSE

6:00 PM WELCOME RECEPTION, BROWN PALACE HOTEL

MONDAY, OCT. 15

TUESDAY, OCT. 16 8:00 AM NETWORKING, ROUND-TABLE DISCUSSIONS

9:00 AM KEYNOTE SPEAKER, LAURA VAN DERNOOT LIPSKY FOUNDER AND DIRECTOR OF THE TRAUMA STEWARDSHIP INSTITUTE


12:00 PM LUNCHEON, EXHIBITS

1:00 PM HHN ANNUAL BUSINESS MEETING & AWARDS


5:00 PM EXHIBITS & NETWORKING RECEPTION

7:00 PM EVENING FREE

SCHEDULE

Photos Courtesy: Visit www.Denver.org

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WEDNESDAY, OCT. 17When you wake up in Denver, adventure awaits. Explore the city’s greatest spots. Get local Denver tips on attractions, activities, scenic sightseeing, biking and tours, golf and other destinations. - VISIT WWW.DENVER.ORG

Photos Courtesy: Visit www.Denver.org

LOOKING FOR WHAT TO DO IN DENVER?

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HOTEL INFORMATION

321 17th streetdenver, co 80202hhn group rate: $229/nightor telephone: 800-321-2599

THE BROWN PALACE HOTEL & SPA

THE HOLIDAY INN EXPRESS

401 17th streetdenver, co 80202hhn group rate: $169/nightor telephone: 800-315-2621

The Brown Palace Hotel and Spa, synonymous with extraordinary service since 1892, invites you to experience a new level of luxury Downtown Denver hotels. This celebrated choice in Downtown Denver hotels spoils guests with contemporary amenities like twice daily maid service, plush terry robes, complimentary Wi-Fi in Lobby and pure artesian water from our own well. The hotel also boasts six unique restaurants and bars, and a boutique spa.

The Holiday Inn Express Downtown Denver connects directly to the Brown Palace (conference site) via skybridge, and provides an affordable hotel option. As a guest, you will enjoy a complimentary hot breakfast buffet every morning in the newly renovated guest lobby.

GROUP RATE DEADLINE: SEPTEMBER 24, 2018

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MONDAY, OCTOBER, 15 AT 6:00 PM

The opening of the 2018 Healthcare Hospitality Conference will be held at the beautiful Brown Palace Hotel. The Welcome Reception provides an excellent opportunity to network, meet old friends and colleagues, as well as meet first-time attendees.

WELCOME RECEPTION

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MEMBER (FULL CONFERENCE)

REGULARJuly 1 -

August 31, 2018

LATESeptember 1 -

October 17, 2018

$500

$325

$725

$450

$875

$1,150

$550

$375

$750

$475

$975

$1,175

REGISTRATION TYPE

1 DAY / MEMBER

NON-MEMBER (FULL CONFERENCE)

1 DAY / NON-MEMBER

SPOUSE/PARTNER WITH MEMBER

SPOUSE/PARTNER WITH NON-MEMBER

REGISTRATION RATES

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REGISTRATION FORM

REGISTER ONLINE AT HHNETWORK.ORG/EVENTS

FAX FORM TO: (866) 275-5537

MAIL TO: Healthcare Hospitality Network 22640 Hazel Lane Rapid City, SD, 57702

QUESTIONS? contact BRITTANY QUINNphone: (800) 542-9730 ext. 102email: [email protected]

COMPANY NAME

CITY, STATE, ZIP

ATTENDEE

ADDRESS

EMAIL

PHONE

FAX

CARD NUMBER

SIGNATURE

EXPIRATION DATE

SECURITY CODE

REGISTRATION TYPE(S)

PAYMENT METHOD

VISA

MASTERCARD

AMERICAN EXPRESS

CHECK

TOTAL DUE

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2018 healthcare hospitality conference 2018... · 30 fitwell ambassadors in the country. at...

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