2018 q1 report - nps.alignable.comnps.alignable.com/data/q1-2018.pdf · lead generation &...
TRANSCRIPT
Copyright 2018. Alignable Inc. All Rights Reserved Net Promoter, Net Promoter Score, and NPS are registered trademarks of Bain & Company Inc, Satmetrix Systems, Inc and Fred Reincheld.
All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.
Communications
Legal
Computers& Apps
Accounting
Office Supplies &Services
Hiring & People Management
Laundromat Toys
THE
2018 Q1 REPORT
PAYMENTS & MANAGEMENT
PAYMENTS & MANAGEMENTSOCIAL & DIGITAL MARKETING
OFFICE SUPPLIES & SERVICES
COMPUTERS & APPS
COMPUTERS & APPS
WEBSITES
OFFICE SUPPLIES & SERVICES
PAYMENTS & MANAGEMENT
SOCIAL & DIGITAL MARKETING SOCIAL & DIGITAL MARKETING
EMAIL MARKETING COMPUTERS & APPS
PAYMENTS & MANAGEMENT COMPUTERS & APPS
OFFICE SUPPLIES & SERVICES ACCOUNTING
LEAD GENERATION & MANAGEMENT
Q4 2017
TOP 20 MOSTTRUSTED BRANDS
AVERAGETRUST BY CATEGORY
Compiled from more than 50,000 ratings and reviews using the Net Promoter Score methodology, Alignable members were asked how likely they would be to recommend a major brand to another business owner.
Most Trusted By Small Businesses Past Ratings
This quarter’s report from the Small Business Trust Index� highlighted the 20 brands who’ve built the greatest trust and loyalty with small business owners across North America.
OFFICE SUPPLIES & SERVICES WEBSITES
Brands Most (And Least) Trusted By Small Businesses
Trust varies greatly across the different categories of products and services business owners depend on to succeed. This graphic highlights the Net Promoter Score ranges and averages for each category.
Net Promoter Score By Category
StripeGoogleAppleAuthorize.netFedExWordpressPayPaypalLinkedin
Amazon
Q3 2017
Q2 2017
WordpressGoogleMailchimpAuthorize.netInstagramFedexSquarePaypalLinkedin
Amazon
WordpressGoogleAppleFedexAuthorize.netStripeUPSPaypalLinkedin
Amazon
Email Marketing
Social & Digital Marketing
Marketing Automation & CRM
Lead Generation& Managment
Loyalty & Rewards
Traditional & Events
Ecommerce& Websites
ads
hiring
Payment & Management
Borrowing
THE TRUST RATINGS
MOST TRUSTEDNEUTRALLEAST TRUSTED
Legal
Computers& Apps
Office Supplies &Services
Hiring & People Management
MOST TRUSTEDNEUTRALLEAST TRUSTED
Accounting
Email Marketing
Social & Digital Marketing
Marketing Automation & CRM
Lead Generation& Managment
Loyalty & Rewards
Traditional & Events
Ecommerce& Websites
Payment & Management
Borrowing
Banking
Banking
Communications
bu�er