2018 tourism and hospitality - edu.gov.toedu.gov.to/images/docs/2018/tnfsc/tnfsc tour and hosp...
TRANSCRIPT
1
TONGA NATIONAL FORM SEVEN CERTIFICATE
2018
TOURISM AND HOSPITALITY
Time allowed: 3 Hours
YOU MUST HAND IN THIS BOOKLET TO THE SUPERVISOR AT THE END OF THE EXAMINATION
MARKER CODE
STUDENT ENROLMENT NUMBER (SEN)
QUESTION and ANSWER BOOKLET
INSTRUCTIONS:
1. Write your Student Enrolment Number (SEN) on the top right hand corner of this page.
2. This paper consists of FOUR SECTIONS and is out of 70 Skill Level.
SECTIONS TOPICS
TOTAL
SKILL
LEVEL
1
INTRODUCTION TO THE TOURISM AND HOSPITALITY INDUSTRY 20
2
DEVELOPMENT OF THE TOURISM AND HOSPITALITY INDUSTRY 16
3
WORKING IN THE TOURISM AND HOSPITALITY INDUSTRY 19
4
TOURISM CULTURE AND OPPORTUNITIES 15
TOTAL 70
3. Answer ALL QUESTIONS. Write your answers in the spaces provided in this booklet.
4. Use a BLUE or BLACK ball point pen only for writing. Use a pencil for drawing if required.
5. If you need more space for answers, ask the Supervisor for extra paper. Write your Student
Enrolment Number (SEN) on all extra sheets used and clearly number the questions. Attach the
extra sheets at the appropriate places in this booklet.
6. Check that this booklet contains pages 2-27 in the correct order and that pages 25-27 has been
deliberately left blank.
2
SECTION 1: INTRODUCTION TO THE TOURISM AND HOSPITALITY INDUSTRY
QUESTION ONE: Touring to Tonga…. and Vava’u or Ha’apai.
Use the paragraph above to answer the following questions:
a. Describe what a group tour is, and provide an example.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
The extended family had decided to rent a car.
Source: Google image
b. Explain the importance of achieving and maintaining the standards of transport, to
the Tourism and Hospitality industry.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Sonasi’s only son, Jone is married to a New Zealander; Sara Topaz. They decided to meet up
with Sonasi in Tatakamotonga for a weeks holiday here in Tonga in December.
Skill level 2
2
1
0
NR
Skill level 3
3
2
1
0
NR
3
Two of the things Sara had planned for this visit were:
1. To taste the tender flesh of the green coconuts of Tonga.
2. To swim alongside the humpback whales; whether it be….. in Vava’u or Ha’apai.
Source: Google image
c. ‘Oholei beach resort (above) is where Sara would most probably have more
opportunities to taste the green coconuts.
i. Identify a worker (name of a job) who would most probably serve Sara with the
green coconuts.
________________________________________________________________
ii. Describe the ONE (1) standard of Catering.
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
Skill level 1
1
0
NR
Skill level 2
2
1
0
NR
4
iii. Describe the characteristics of job opportunities in the whale – watching
operation in Vava’u or Ha’apai.
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
Skill level 2
2
1
0
NR
5
QUESTION TWO: The Tourism and Hospitality Industry is everyone’s business.
Read the information below and answer the questions that follow.
Source, Cook Islands NEWS 25th August and Nov., 2010 (Adapted)
a. State an example of ONE (1) Industry concept from the above information.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
b. Define international tourism.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
In 2010, tourist numbers from Australia to Cook Islands broke records totaling
1584. Many had been people visiting friends and relations. This only had
returned in excess of $5.45 million to the economy.
The country’s Tourism CEO (Carmel Beattie); at the time appeared in
local newspapers and other media forms enforcing Cook Islanders to gear up.
He urged local people to maintain or even improve local ways of receiving
and entertaining tourists. He posed the vitality of selling good quality
handicrafts made from quality local materials, and the cuisine of the
traditional dishes as well. And using visitors’ survey findings; this market
averages a 9 – day stay and spent $425 per day, and second to Australia were
the US.
Much of the increase was due to the network activities promoted from
the airlines (direct flights from Sydney) and the newly established resorts’ and
restaurants’ outlets.
Skill level 1
1
0
NR
Skill level 1
1
0
NR
6
c. Describe the Retail sector of the Tourism and Hospitality Industry.
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
d. Explain the effects of co-operative working between all sectors of the industry on
the sustainability of the Tourism and Hospitality Industry here in Tonga.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
The Tourism CEO pressed:
- The importance of selling good
quality handicrafts made from good
quality local materials.
- The cuisine of the traditional
dishes.
Skill level 2
2
1
0
NR
Skill level 3
3
2
1
0
NR
7
The achieving and more importantly, the maintaining of high catering standard is
crucial as seen in the picture below.
Source:
http://media5.picsearch.com/is?sJiKeUjslc16deofAObmjNLOMhJ1FKm65ZECQNXK_U4&height=202
e. Explain the importances of achieving and maintaining the standards of Catering to the Tourism and Hospitality Industry.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Skill level 3
3
2
1
0
NR
8
SECTION 2: DEVELOPMENT OF THE TOURISM AND HOSPITALITY INDUSTRY.
QUESTION ONE: Locations and Identification.
This is the map of Tongatapu Is. Use it to answer the questions that follow.
Source:
http://media4.picsearch.com/is?0t35Lmm5XaMzY1xi4Ud2sPSNNYIYBO7RISAYydwJwoc&height=246
i. Locate ONE (1) main city on the map.
ii. Give the IATA code of this country’s airport.
_______________________________________________________________
Skill level 1
1
0
NR
Skill level 1
1
0
NR
9
b. Explain the importances of the location of international airlines and cruise ships in
the region and in Tonga.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Skill level 3
3
2
1
0
NR
10
QUESTION TWO: Tourist arrivals and purposes of visit. Study Figures C19 and C20 given below and use them to answer the questions that follow.
Figure C19: Tourist Arrivals in Tonga by Source Market, 2016.
Figure C20: Tourist Arrivals in Tonga, by Purpose of Visit, 2016.
11
a. Interpret the flow of tourists into the South Pacific Islands including the main
market segment, tourists arrival numbers and purposes of stay.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Skill level 3
3
2
1
0
NR
12
Reasons of travelling are always recorded for further planning of tourism operators.
Source:http://media3.picsearch.com/is?3kY2qOH7MKg4VcvRp
J0YpOmq3VsPauCK7Zfcf9BYcXA&height=255
b. Discuss why people travel within the region by including the main market segments,
tourists’ arrival numbers and purposes of visit using examples.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
c. Describe ONE (1) tourist attraction that operate in the region.
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Skill level 4
4
3
2
1
0
NR
Skill level 2
2
1
0
NR
13
QUESTION THREE: Basic laws and regulations.
a. Describe the effect of the above Law and Regulation on the tourism operators
(employers), employees and tourists.
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Employment Contract and Regulation;
Always aims to have binding agreement of working conditions, time, money and reports.
Skill level 2
2
1
0
NR
14
SECTION 3: WORKING IN THE TOURISM AND HOSPITALITY INDUSTRY
QUESTION ONE: Jobs’ skills and attitudes.
Here is a job pathway, Faustina Mahe had gone through while working in the Tourism and
Hospitality Industry. Use it to answer the questions that follow.
a. Identify the main skills required by Faustina for Housekeeping in the Hospitality
Industry.
___________________________________________________________________
___________________________________________________________________
b. Faustina must be a very efficient communicator. Explain the theoretical model of
Communication and why it is important in the Tourism and Hospitality Industry.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Leaving Form Seven with a Grade B in Tourism & Hospitality (TFSC)
Receptionist at the ‘Anahulu Beach resort for 2.5yrs
Receptionist at the Fâfâ Island resort for 4.3yrs
Further training in Fiji for 6months and Aust. for 3months
Management of all rooms’ bookings at Sela Guests’ houses (3),
Fifita Guests’ house (1), and weekly bookings for ‘Anahulu’s Fridays’
Island Night Dinner for 5yrs.
Skill level 3
3
2
1
0
NR
Skill level 1
1
0
NR
15
Except for Retailing, the following pictures showed the other four sectors
of the industry.
Source: Google image
c. Evaluate the main required attitudes across the different sectors in the Tourism
and Hospitality Industry to determine the ideal attitudes for a worker in the Tourism
and Hospitality Industry.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Skill level 4
4
3
2
1
0
NR
16
QUESTION TWO: Finance in Tourism and Hospitality Industry
Use the picture below to help guide your answers.
Source: http://media4.picsearch.com/is?ElaXb1aqsrzy9 JnYuTovIv6PfHSTvM9JRwwsleMQq0&height=255
a. Define e-ticket.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
b. Describe the basic cash flow and budgeting procedures.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Skill level 1
1
0
NR
Skill level 2
2
1
0
NR
17
c. Explain the purpose of preparing budgets and cash records.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
d. Explain the need to compare actual results.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Skill level 3
3
2
1
0
NR
Skill level 3
3
2
1
0
NR
18
A passport is a critical document as part of the rules and regulations for
all international travelers in the transport section.
Source: http://media3.picsearch.com/is?R7PLV1Btj1k FniieJuXbpOuedzG2nf0IU-c5Ur5iaw&height=261
e. Apart from an e-ticket; describe other methods of payment for services provided in
the Transportation sector.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Skill level 2
2
1
0
NR
19
SECTION 4: TOURISM CULTURE AND OPPORTUNITIES
QUESTION ONE: Culture in the Tourism and Hospitality Industry.
Use the photos given below to answer the questions that follow.
Source: http://media1.picsearch.com/is?JhvHrwNpl0 N0sdhSEAiNDGop3V-8lUVCisioMRL-jyw&height=199
Source: Google image
20
a. Describe the cultural characteristics of ONE (1) main group of tourists to the region.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
b. Explain how local traditions affect tourism.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Skill level 2
2
1
0
NR
Skill level 3
3
2
1
0
NR
21
c. Evaluate the benefits (positive effects) of Tourism on local traditions and
communities.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Skill level 4
4
3
2
1
0
NR
22
QUESTION TWO: Opportunities in the Tourism and Hospitality Industry.
Use the photo given below to answer the questions that follow.
Source:
http://media5.picsearch.com/is?PHgQA0K9zowPoosWAZnlP9w4Lczc8qcAkGn6z6w72Po&height=256
a. Define business entre-prenuer.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
b. Name a tourist business that can be set up in response to tourists’ needs.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Skill level 1
1
0
NR
Skill level 1
1
0
NR
23
Here is an American tourist astonished by interesting rock formations in a
leisure tour. Use it to guide you to answer part c).
Source: http://media3.picsearch.com/is?8AKTCog DbgXNgX2engu_YCPtcas0RxhIKrj9Kbid-ZM&height=255
c. Describe the type of training needed to meet the requirements of the job
opportunities in the Leisure sector.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Skill level 2
2
1
0
NR
24
Source:
http://media4.picsearch.com/is?kNZo7JSZhvnSTXwMnODsUZF6gkS6qGmPnZguOEqrE&height=211
d. From the picture above, describe TWO (2) job opportunities in the
Accommodation sector.
i. _________________________________________________________________
ii. ________________________________________________________________
Skill level 2
2
1
0
NR
25
THIS PAGE HAS BEEN DELIBERATELY LEFT BLANK.
26
THIS PAGE HAS BEEN DELIBERATELY LEFT BLANK.
27
THIS PAGE HAS BEEN DELIBERATELY LEFT BLANK.