2019 operations manual guiding you through the …...12 pos barcode setup 13 ipad login 15 parcels...

2019 Operations Manual Guiding you through the blueshyft POS system

2

Contents

3 INTRODUCTION

4 Our Partners

10 Hardware

11 iPad setup

12 POS barcode setup

13 iPad login

15 PARCELS

16 Parcels - product overview

17 Failed delivery - customer collection

18 Direct delivery - customer collection

19 Standard parcel check-in cheat sheet

20 Toll parcel check-in cheat sheet (manual)

21 TNT parcel check-in cheat sheet (manual)

22 Standard parcel check-out cheat sheet

23 TNT parcel check-out cheat sheet (manual)

24 Toll parcel check-out cheat sheet (manual)

25 TNT parcel returns cheat sheet (label)

26 TNT parcel returns cheat sheet (no label)

27 Courier pick-up cheat sheet

28 TNT courier pick-up cheat sheet

29 TOLL courier pick-up cheat sheet

30 PAYMENTS

31 Cryptocurrency - product overview

32 Cryptocurrency cash deposit cheat sheet

33 Cryptocurrency cash deposit cheat sheet

34 Wagering - product overview

35 Wagering payment types

36 Ladbrokes deposit cheat sheet

37 Ladbrokes sign up cheat sheet

38 Standard wagering deposit cheat sheet

39 Other payments - product overview

40 Rapyd account top up cheat sheet

41 BILL PAYMENTS

42 Bill payments - product overview

43 BPAY transaction cheat sheet

44 BPAY customer sign up cheat sheet

45 RETAIL

46 GoGet - product overview

47 GoGet customer sign up cheat sheet

48 GoGet driver pack collection cheat sheet

49 SodaKING - Product overview

50 SodaKING canister exchange cheat sheet

51 SodaKING receiving stock cheat sheet

52 News Corp Australia - product overview

53 Prepay & Save paper pickup cheat sheet

54 Prepay & save top up cheat sheet

55 Prepay & Save customer sign up cheat sheet

56 CUSTOMER PAYMENTS

57 Customer payments - product overview

61 QUESTIONS

62 General blueshyft FAQs

64 Parcel FAQs

66 Cryptocurrency FAQs

67 Ladbrokes FAQs

68 Rapyd FAQs

69 BPAY FAQs

70 Alipay & WeChat Pay FAQs

71 GoGet FAQs

72 News Corp Australia FAQs

73 SodaKING FAQs

75 Commission FAQs

77 Service level agreeement

79 Training videos

3

blueshyft is an Australian-based technology provider, enabling customers to make over-the-counter payments for a wide range of online services. The platform allows you to process a large selection of services, such as parcels, payments and retail.

The blueshyft network allows your customers to make over-the-counter payments to; load their digital wallet, credit their online account, pay for online orders, purchase prepaid cards, or pay their bills.

Introduction

Courier services including failed deliveries, direct deliveries & product returns.

Cash deposits, prepaid cards and bill payments, allowing customers to make instant payments or top up their online accounts in-store.

Sale, subscription and activation of products and services, enabling customers to make instant purchases.

About blueshyft

Our Services

Parcels Payments Retail

INTRODUCTION

4

Our Partners: Payments

From its launch in September 2013, Ladbrokes has become known as one of the most innovative online betting companies in the country.

Ladbrokes' integration with blueshyft changed the wagering industry with their 'Cash In' service, allowing customers to make instant deposits via cash or card at blueshyft locations.

The world’s largest cryptocurrency exchange, Binance's partnership with blueshyft saw the birth of the company's new service, Binance Lite Australia.

Binance Lite aims to improve the adoption of digital assets by enabling millions of Australians to enter 1,400+ retail stores and make instant payments through blueshyft’s platform.

Bitcoin Australia, regarded as one of the largest bitcoin exchange facilitators in Australia, allows millions of Australians to buy and sell bitcoin through their online platform.

The world’s first instant bitcoin exchange, Bitcoin Australia's partnership with blueshyft allows customers to purchase bitcoin in-store using cash.

5


Launched in 1997 the Australian company BPAY has led the world in bill paying innovations.

BPAY offers payment across 150 Australian financial institutions, including banks and credit unions, covering over 95 per cent of the consumer banking market.

BPAY’s partnership with Moneytech and blueshyft has enabled customers to go into their local retail store to pay their BPAY bills in locations and at times that suit them.

Our Partners

Founded in 2013, Melbourne-based Cointree is one of Australia’s leading digital exchanges with over 60,000 members.

Cointree aims to provide its customers with a simple and secure cryptocurrency trading experience, offering a wide range of cryptocurrency coins.

It achieves this by providing learning resources and useful trading tools free to its members.

BTC.com.au is a Sydney-based startup offering a safe and secure platform for Australians to easily buy, sell and spend digital currencies.

BTC.com.au is committed to providing a service that promotes wide-spread adoption of this innovative technology, delivering real-world value to everyday Australians and businesses.

6


Customers are able to make purchases for goods & services in-store using their Alipay & WeChat Pay mobile apps.

The purchase amount is debited from their account and settled directly into the customer's account the following business day.

After the success of Bitcoin Australia on the blueshyft platform, CoinJar saw the potential to expand their customer’s deposit options across the country.

CoinJar offers a range of bitcoin services including instant cash deposits, and Australia’s first ever digital currency EFTPOS card.

Our Partners

Founded in 2013, CoinSpot is a leader in the digital currency landscape.

It has revolutionised the market by providing a simple, secure platform that breaks down all technical barriers, enabling a greater range of Australians to experience digital currencies.

CoinSpot allows customer to deposit money into their digital wallet and buy various digitial currencies with instant delivery and easy verification.

7


Rapyd provides online businesses with a service called ‘Cardless Access’: a global network of retail stores and ATMs that allow customers to pay for online services using cash.

Operating in over 100 countries, including Australia, Cardless Cash allows customers to easily pay for international services without needing to share their credit card or bank details online, all from the convenience of their local Australian newsagent.

Our Partners

Neds, one of the newest players on the betting scene, merged with Ladbrokes in 2018.

Neds provide its customers with the ability to make instant deposits via cash or card directly into their online betting accounts.

8

Our Partners: Logistics

Toll is one of the largest providers of freight transport in the Asia Pacific region, employing 40,000 people in over 50 different countries.

Toll’s integration with blueshyft has enabled them to offer failed delivery parcel services across the country.

Customers will be able to collect failed delivery parcels from their local blueshyft store, without having to organise redelivery or find a depot.

Additionally, customers can collect their direct deliveries and return products to selected retailers.

Our Partners

Founded in Australia, TNT combined with FedEX to become one of the world’s largest courier services.

TNT uses blueshyft’s locations to enable customers to collect, drop off and return parcels.

9

Our Partners: Retail

Our Partners

GoGet’s aim is to provide a reliable, convenient and affordable transport service.

Founded in 2003, the company has developed a range of business and IT systems that enable the delivery of consulting, technical services and the provision of on-the-ground car share facilities.

Goget has over 100,000+ members across Australia, 3000 cars, in 5 cities. GoGet is operated by CarShare Australia, formed to bring car sharing services to Australia.

The leading Australian soda machine company, SodaKING sells soda makers and soda gas cylinders.

SodaKING recognised the need to maximise convenience for their customers when looking to exchange their empty gas cylinders and so engaged blueshyft.

The partnership allows SodaKING customers to exchange their cylinders at blueshyft locations across Australia.

The nation’s most influential media organisation, News Corp Australia provides 16 million Australians with news and information each month through its suite of digital and print products.

They publish seven of the top ten newspapers sold across the country, including the highest selling weekday and Sunday papers.

Prepay & Save allows News Corp Australia to reward loyal customers by providing every 5th newspaper for free, at no cost to agents!

10

iPad charger & cord 20x Ladbrokes cards

What’s in the box

iPad & stand

11

Place the iPad stand on your counter where it can be easily accessed.

Secure the stand to the counter by removing the protective film from the adhesive pad which is on the base of the stand.

Hold iPad down firmly for 10 seconds.

Plug in iPad to mains power. Turn on. Always ensure the iPad is connected to mains power.

The iPad will automatically load software and connect to a cellular signal (at no cost to Agents).

If you do not see a mobile signal in the top left of the screen, please call us on 1800 817 483 and we will set up an alternative.

If you have signed up for parcel services, you will also receive a courier location barcode for each partner.

These will be attached in the email sent to you with training materials. These barcodes must be visible and easily accessible for couriers to scan.

Please note: the iPad is locked to blueshyft’s software. The software cannot be unlocked.

Setting up your iPad

12

This step is optional for payments and retail services.

The payment products require you to import the series ofblueshyft product barcodes into your store’s point-of-sale system (eg Tower, POS, Computerlink, Access etc) that you use for processing transactions in your store.

The steps are as follows:

Setting up POS system barcodes

1. Call XchangeIT on 1300 551 212 and quote your 7 digit blueshyft store ID (eg. N56381T).

2. Let them know you have signed on with blueshyft and require the barcode file.

3. XchangeIT will then update your account details and send you the DD2 file containing the barcodes to your email.

4. Find the email that XchangeIT has sent to you. Import the barcodes for blueshyft into your POS system.

5. If you are not a subscriber to Xchange IT, please contact your POS software vendor directly - Tower, POS, Access or Computerlink – and ask them to help you load the product barcodes for blueshyft.

POS bar-

13

Logging into your iPad

Please log into the iPad to finish setting up your account on the device. You only need to do this once.

The steps are as follows:

1. Press the home button on the iPad

2. Select the blueshyft icon

3. Hold the QR code over the camera to log-in. The QR code will be sent to your email address and a printed back up copy will be included in your starter kit. If you are unable to scan QR code, select 'Enter code manually' or 'Login via username and password'. To login via username and password, your username will simply be your registered email. To create a password, please call blueshyft support on 1800 817 483.

(Logging into your iPad steps continued on following page.)

Step 1. Turn on your iPad

iPad login

14

Logging into your iPad continued

This PIN will be used to secure the iPad.

All employees will need to know this number, so make sure it’s easy to remember but secure (‘0000’, ‘1234’, ‘1111’ etc will not be accepted due to security reasons).

Step 3. Confirm your store Step 4. Finish

Create your store PIN

Step 5. Home screen

iPad login

15

Parcels

16

Product Overview

The courier services offered through the blueshyft network include parcel pick-up and drop-off at newsagent sites for easy, quick and secure parcel collection.

Failed home delivery

If a driver is unable to deliver a parcel to a customer’s address, they can reroute the parcel to the nearest blueshyft store.

The driver will leave a SWMY card and a message is automatically sent to the customer to let them know their parcel is ready for collection.

The customer will come to collect at their earliest convenience, bringing their collection slip and/or SWMY card and government issued ID.

Direct delivery

Customers can also nominate their local blueshyft agent to directly receive aparcel in a) the event they won’t be home or b) if it will be more convenient for them to do so.

To collect the parcel, the customer will need to provide government issued ID that matches the name on the parcel.

Customers can nominate to have the parcel collected by someone else, as long as the person’s ID has the same address as the one on the consignment.

Parcel returns

Customer are also able to return their purchases to selected retailers through the blueshyft network.

A simple check in process on the blueshyft iPad will print a consignment label from the wireless Brother label printer provided.

The parcel will then be automatically booked in for collection.

Parcels - product

17

How customer collects failed delivery parcels

When collecting a failed delivery parcel, customers must always show a government issued form of ID with some combination of their name and/or address and the ‘Sorry, we missed you’ card (SWMY).

Accepted forms of ID include a driver’s licence, passport, government issued proof of age card or a pension card. The named recipient can nominate another person to collect their parcel, as long as that person’s ID has the same address as the one on the consignment.

For Toll parcels, the collecting person must also have the ‘Authority to Collect’ section of the SWMY card filled out by the original receiver.

OR OR

A combination of the SWMY card and a governmentissued form of ID with an address that matches the parcel.

A combination of the SWMY card and a government issued form of ID with a full name that matches the parcel.

A combination of government issued full name ID as well as address ID that matches the parcel (e.g. a drivers licence).

SWMY Address ID SWMY Full name ID Full name ID Address ID

SWMY

Failed de-livery - cus-

tomer col-lection

SWMY SWMY

18

Customer collection of direct delivery parcels

The customer will need to provide government issued ID that matches the full name on the parcel on collection.

Accepted forms of ID include a driver’s license, passport, government-issued proof of age card or pension card.

Note: the name recipient can nominate for another person to collect their parcel when placing the order online. This person will also require their own government issued ID.

OR

A combination of the order form issued by the retailer, their own govenment issued ID, and the intended recipient’s ID that matches the name on the parcel.

Government issued ID showing full name that matches the parcel.

Full name ID Order form Full Name ID Recipient’s ID

Direct delivery - cus-tomer collection

19

Parcel check-in cheat sheet

How to check-in parcels (standard process when parcels arrive)

Courier scans relevant Location ID barcode

Agent checks for signs of damage or tampering

Agent signs for parcels on courier’s scanner

Agent stores parcels securely

Parcels automatically check in within 15-20 minutes

Standard par-cel check-in

cheat sheet

20


How to check-in Toll parcels (manual)

Agent taps Toll tile on the blueshyft homescreen

Agent taps ‘Customer Pick-up’

If parcel not found, Agent selects ‘Check-in’

Agent selcts ‘Check-in’

5

7

Agent enters consignment number (and number of

items, if asked)

Agent enters receiver details

Agent presses ‘Confirm Check-in’

1

7

Toll parcel check-in

cheat sheet (manual)

3 4 5

7 6

2

21


How to check-in TNT parcels (manual)

Agent taps ‘Check-in parcels’

Agent scans barcode or enters consignment

number

Agent confirms details and taps ‘Confirm

Check-in’

Check-in complete

6

Agent taps TNT tile on the blueshyft homescreen

TNT parcel check-in


1 2 3 4 5

22

Parcel check-out cheat sheet

How to check out Toll parcels (standard)


Agent taps ‘Customer Pick-up’

Agent selects correct consignment

Agent confirms customer ID and enters

ID number

Customer confirms parcels received and signs on iPad in signature field using

their finger

Check-out complete

Customer enters retail store to collect parcel

Standard parcel check-out cheat

sheet

1 2 3 4

56

23



How to check out TNT parcels (manual)

Agent enters store PIN Agent selects customers details or search consignment number in

search bar

Customer enters their full name and last 4 digits of ID

Agent selects ‘customer pick-up’

Customer confirms parcels received & signs on iPad using

their finger

Customer enters retail store to collect

parcel

TNT parcel check-out


1 2 3 4

56

Customer pick-up complete

7

24



How to check out TOLL parcels (manual)

Agent selects ‘Check-Out’

Agent enters consignment number and number of items

Agent enters receiver details on the parcel

Agent taps ‘Customer Pick-Up’

Agent confirms customer details


parcel

Customer confirms parcels received

and signs on iPad in signature field using

their finger

Check-out complete

Toll par-cel check-

out cheat sheet

1 2 3

5678

4

25

Parcel returns check-in sheet

How to check-in TNT return parcels (using brother label printer)

Agent inspects parcel to ensure its properly

packaged

Customer enters retail store to return

parcel


Agent taps 'Customer Returns'

Agent enters customer's RMA number


Agent taps 'Print Label'Agent taps 'Select Printer' and selects the Brother QL720W and presses

'Print'

Label printsAgent taps 'It Worked'Agent puts parcel in TNT satchel and

attaches label

3

5

7

Agent securely stores parcel. Transaction

complete!

52 3 4 5

678910

1

11

TNT par-cel returns

cheat sheet (la-

26

Parcel returns check-in sheet

What to do when label doesn't print

Agent taps 'Print Label'

1

Agent taps 'Nothing happened'

Label does not print

32

Agent attempts reprinting label

Agent reads troubleshooting

instructions and taps 'Re-print label'

5

6

4

If label prints, agent taps 'It worked'

If label does not print, agent contacts

blueshyft support

7

TNT par-cel returns

cheat sheet (no label)

27

Courier pick-up cheat sheet

How to check TNT stocktake for aged parcels & book driver pick-up


Agent selects the red stocktake button and

views aged parcel items

Agent selects which parcels are physically in-store and ready for driver

pick-up

Agent selects ‘Courier Pick-Up’ or 'Customer

Pick-Up

1 2

Agent selects 'Confirm in-store' to book driver

pick-up

53 4

* If an aged parcel is not in-store, it appears as "Check-out: In Review". Please contact blueshyft customer support when you see this.

Courier pick-up

cheat sheet

28


How to check-out TNT return & aged parcels


Agent taps 'Driver Pick-Up' button & selects the

items to be released

Select 'confirm' to check-out parcel

Driver pick-up complete

Agent selects ‘Courier Pick-Up’

Courier enters store to collect parcel

TNT courier pick-up cheat sheet

3 4

5

1 2

29



How to check-out TOLL return & aged parcels

Agent selects ‘Check-Out’

Agent enters consignment number and number of items

Agent taps ‘Courier Pick-Up’


parcel

TOLL courier

1 2 3 4

30

Payments

31

Cryptocurrency Product Overview

Our cryptocurrency partners offer instant cash deposit services. This allows customers to purchase digital currency, or top up their online accounts using AUD.

Cash In

A customer will deposit cash into an online cryptocurrency account presenting a mobile or printed QR code in-store.

How to perform a cash deposit

A customer will enter your store, scan their QR code on the iPad and pay with cash. The newsagent will take payment and their account is instantly topped up.

Cryptocur- rency - prod-

32

How to proccess a cryptocurrency cash deposit

Agent scans customer's QR code on iPad, or taps partner

tile on the blueshyft homescreen to enter code

manually

Customer enters retail store to deposit cash into

cryptoucurrency account

Agent scans customer’s QR code on iPad, or

Agent enters customer’s QR code manually

3

2

iPad detects partner QR code scan

Agent enters their store

567

Agent confirms customer details and amount

Agent scans displayed barcode with POS

scanner

Agent taps toggle confirming they will not

take credit card and take cash payment

Agent confirms they have received cash payment

Cryptocurrency cheat sheet

Transaction complete!

Cryptocurren- cy cash depos-

1 2 3 4

5678

33

How to proccess a cryptocurrency cash deposit

Cryptocurrency wallet scan cheat sheet

Agent taps partner tile on the blueshyft homescreen

Customer enters retail store to

deposit cash into cryptoucurrency

account

iPad detects customers wallet scan

Agent enters their store pin

Customer selects Customer enters contact details

Customer enters PIN sent to their mobile - 6 digit

PIN

Customer enters amount they wish to purchase in

Agent enters store pinAgent taps toggle confirming they will not

take credit card and take

Agent confirms they have received cash payment

3

5

7


5

Cryptocur- rency cash

1 2 3 4 5

678910

34

Wagering Product Overview

Our cryptocurrency partners offer instant cash deposit services. This allows customers to purchase digital currency, or top up their online accounts using AUD.

Cash-In

A customer will deposit cash into an online wagering account presenting a mobile or printed QR code in-store.

A customer will enter your store, scan their QR code on the iPad and pay with cash. The newsagent will take payment and their account is instantly topped up.

Customer acquisition(Labdrokes only)

Agents receive a commission when a new customer opens a Ladbrokes account in-store. The customer will need to deposit $100 or more for the newsagent to be eligible. The commission rate is $100 per new sign-up.

If a customer deposits less than $100, the agent’s commission will be paid once the customer has deposited $100 or above across multiple transactions. Regardless of the location of the following top ups, the original Agent will still be paid their sign-up commission.

Prepaid cards(Ladbrokes only)

A Ladbrokes prepaid card loaded in-store, should be treated as cash. Amounts can then be credited to new or existing accounts via either the Ladbrokes mobile app or Ladbrokes website.

If a customer purchases a prepaid card from your store, and then creates an account at home using your Shop ID as the promotion code, you will be credited a new customer sign-up and receive the $100 commission once their account reaches $100.

Wager- ing -

35

Wagering payment types

Mobile deposit

Prepaid card

Wager-

ing pay-

ment

types

36

How to perform a cash-in

6

Ladbrokes transaction cheat sheet

Lad- brokes

Agent scansQR code on prepaid

card

Customer enters retail store to topup

their account

Customer confirms details & amount

2 61

1

OR

3

Agent confirms amount to be deposited and

enters on iPad

2 3 6

4

4

5

5

Customer scans QR on their phone

Agent scans on-screen barcode

with POS scanner

Agent scans on-screen barcode with POS scanner

Agent takes payment of selected

amount


amount

Agent confirms they have received

payment

Agent confirms they have received

payment

Transaction complete


37

How to sign up a new customer

Customer enters retail store to sign up

for a new account

Sign up is complete

3 5

Agent taps ‘New Customer Signup’2

3

Customer finalises signup by pressing

‘JOIN NOW’

6

Agent taps the Ladbrokes logo

on the iPad home screen

Customer fills out their details on the

iPad

Ladbrokes transaction cheat sheet

2

Ladbrokes sign up cheat sheet

2 13 14 61

38

How to perform a cash-in

Customer enters retail store to topup their Neds account

Customer scans QR code on their phone


Agent scans on-screen barcode with

POS


amount


Wagering transaction cheat sheet

Standard wagering

1 1 1 2 3 14 5

39

Other Payments - Rapyd Product Overview

Rapyd’s service ‘Cardless Access’, allows customers to pay for online services using cash.

Account top up

Simply scan the QR code on the iPad to begin a transaction. The newsagent will take cash payment and customer's deposit is instantly verified.

Important information

Rapyd processes cash payments for hundreds of businesses around the world whose logos will not appear on the iPad, so don’t worry if the customer mentions a company name that you haven’t heard of!

Other payments - product overview

40

Rapyd Cardless Access transaction cheat sheet

Customer enters retail store to make a

cash deposit

1

Customer scans QR code on their phone blueshyft POS

recognises the QR code



amount

Agent enters store PIN



Agent enters QR code manually

73



amount




6

Agent taps ‘Cardless Access’ tile on the

blueshyft home screen

Rapyd account top up cheat

4321 5 6 7

1 2 3 4 5 6 7

How to perform an account top up

41

Bill Payments

42

Bill Payments Product Overview

Bill Payments

Customers simply login or create an account in store, enter the bill details or scan the QR code and choose the amount they would like to pay.

Our bill-payments partner Moneytech, allows customers to pay their BPAY bills in-store using cash or card. Customers have the option of paying their BPAY bills at more convenient locations and times.

Bill payments - product overview

43

BPAY transaction cheat sheet

How to perform a BPAY transaction

Customer enters their contact number or email

address

Customer enters retail store to pay

their bills

Customer enters their BPAY PIN

Customer enters bill details

Customer can either proceed to payment or

add another bill

Agent enters their store PIN

Agent confirms they have received payment

Customer can enter their email address for digital

receipt

1


8

5

Customer selects their account

Agent taps BPAY tile on the blueshyft homescreen


1 2 3 4 5

678910

44


How to create a BPAY account

Customer enters their contact number or email

address

Customer enters their full name

Customer creates and confirms thei BPAY bill

Account is created

1

5

Customer selects create account

Agent taps BPAY tile on the blueshyft homescreen

BPAY customer sign

1 2 3 4 5

6

Customer enters retail store to pay

their bills

45

Retail

46

GoGet Product Overview

Card activation

Collection of the driver pack - the customer signs up on the GoGet website.

The customer enters a blueshyft store and presents the QR code for scanning. The newsagent follows the prompts on the iPad to activate the new driver pack. No cash tendered.

GoGet is Australia’s largest car share service in Australia with over 100,000 members and 3000 cars. GoGet offer two in-store products and services, including, driver pack collection and in-store customer acquisition for a new account.

New customer acquisition

For every new GoGet in-store sign up, you will receive $15 commission.

GoGet - product

47

GoGet cheat sheet

Agent taps the GoGet logo on the iPad

homescreen and selects ‘Sign up for a new

Customer confirms details


Agent scans customers documentation

Agent confirms customer's

documentation

Agent enters driver pack code

Customers card is verified

1

Signup complete

85

Customer fills out their details on the iPad

Customer enters retail store to sign up for a new

account


GoGet customer sign

1 2 3 4 5

678910

48

GoGet cheat sheet

Agent taps the GoGet logo on the iPad

homescreen and selects ‘collect your driver pack’

Customer confirms details


Agent scans customers documentation

Agent confirms customers

documentation

Agent enters driver pack code

Customers card is verified

1

Agent confirms by pressing ‘Finish’. Activation complete

5

Customer scans QR code or logs in with member

details

Customer enters retail store to pick up their

GoGet card

How to perform a driver pack collection

GoGet driver pack

collection cheat

sheet

1 2 3 4 5

678910

49

SodaKING Product Overview

6

Soda canister sale or exchange

Customers can exchange their empty soda canisters for full canisters, or purchase brand new ones. SodaKING canisters are compatible with all other soda makers, including SodaStream. Competitor soda gas canisters can also be exchanged for SodaKING canisters.

A customer will walk into their local blueshyft agent with their empty canisters and the amount they wish to exchange. Alternatively, they can select how many new canisters they wish to purchase. You will then tender the sale, swapping empty canisters for full ones or handing over the new ones.

SodaKING is a premium retailer of soda machines and canisters within Australia. SodaKING will enable agents to exchange empty soda canisters and sell new ones at a competitive price.

Referral program

Customers can sign up in-store to the SodaKING Referral Program, receiving discounts and promotions for members.

Customers who register for the Referral Program on the iPad will receive a discounted exchange for joining, and credit when a friend joins and uses their referral code.

Stock management

The stock has been provided on consignment at no cost to our agents. Stock will be managed by blueshyft, who will restock agents automatically when they are running low.

It is the responsibility of the agent to ensure stock is secure and that no stock is lost or stolen. In the event of a lost canister, a replacement fee will apply.

Soda- KING -

50

SodaKING canister exchange cheat sheet

6

How to perform a soda gas canister exchange/sale

Agent taps SodaKING tile on the iPad

Agent selects ‘Swap’ or ‘Sell’ depending on what

the customer wants

2

Agent selects number of canisters to be swapped or purchased. If it is an exchange, collect the canisters now.

Agent confirms number of canisters received

57

Agent scans barcode or enters consignment

number

Agent confirms they have recieved payment.

Transaction complete.

Customer enters retail store to buy/exchange soda gas

canisters

SodaKING canister exchange cheat sheet

1

4567

2 3

51

SodaKING receive stock cheat sheet

How to check-in sodaKING stock

Agent enters store PIN Agent confirms number of canisters received ans selects ‘I Have Received

Stock’

Canisters checked in

SodaKING representative delivers

stock to Agent to be checked in

SodaKING re-ceiving stock cheat sheet

2 3

4

Agent selects ‘receive stock'

1

52

News Corp Australia Product Overview

Sign-up a New Account

Agents will earn commissions on each new account sign-up completed in-store.

The customer simply enters their contact details on the blueshyft iPad, pays over the counter to top-up their new account, and has the option to collect the day’s paper(s).

News Corp Australia’s Prepay & Save is a subscription service, rewarding loyal customers with every 5th newspaper free, and at no cost to newsagents! Customers will collect daily newspapers by scanning their physical Prepay & Save loyalty card (or digital version on their mobile) on the blueshyft iPad.

Paper Pick-Up

When an existing Prepay & Save customer enters your store, they simply scan their Prepay & Save card or mobile phone on the blueshyft iPad, and choose which paper(s) they would like to collect.

Account Top-Up

If a customer scans a Prepay & Save code with a low balance, the system will prompt them to top-up their account. Customers can only top-up their accounts at blueshyft locations.

News Corp

Australia

- product

overview

53

News Corp Australia Prepay & Save cheat sheet

How to perform a Paper Pick-up (sufficient funds)

Customer taps News Corp tile on blueshyft

homescreenCustomer’s card is

verified

Customer selects Paper(s) they want to

collect

5

Customer selects ‘Collect today’s paper’


perform paper pick-up or account

top-up

2

Customer scans QR code on Prepay & Save card/ or

customer’s phone is scanned on iPad


Prepay & Save paper pickup cheat sheet

1 2 3 4

56

54


How to perform a Prepay Top-Up (insufficient funds)

Customer taps News Corp tile on blueshyft

homescreen

Customer’s card is verified and current balance is displayed

Customer selects top-up amount

Customer selects ‘Top up your account’


perform paper pick-up or account

top-up

Customer scans QR code on Prepay & Save card/ or customer’s phone is

scanned on iPad

Agent enters store PINAgent scans barcode on the iPad with their POS

scanner

Agent collects funds from customer


Prepay

& save

top up cheat

1 2 3 4

56789

55



Customer reads offer information and chooses their preferred masthead

Customer fills out their details on the iPad

Customer chooses preferred code option

Customer selects top-up amount

Agent enters store PINAgent scans barcode on the iPad with POS

scanner

Agent collects funds from customer

1

Customer will receive digital card via SMS to use for their

next paper. Transaction complete.

5

Customer accepts Terms & Conditions

Customer selects ‘Top up your account’

Customer enters store and agent taps News Corp tile on

the blueshyft homescreen

Prepay &

Save custom-

er sign up cheat sheet

1 2 3 4 5

678910

56

Customer Payments

CUS-TOMER

PAY-MENTS

57

Customer Payments Product Overview

Payment Services

Customers can make purchases in-store using the Alipay & WeChat Pay mobile app.

The purchase amount is debited from the customer’s account and settled directly into their account the following business day.

The in-app directory helps customers find Australian stores accepting Alipay and WeChat Pay.

There are no merchant fees for processing Alipay or WeChat Pay payments in-store.

Alipay and WeChat Pay enable consumers to make payments for goods and services via their smartphone through the mobile app.

Customer payments -

product overview

58

Alipay & WeChat Pay payment cheat sheet

How to process an Alipay and WeChat Pay transaction

Customer Alipay or WeChat Pay

Agent enters their PIN

Agent enters the amount of purchase

Customer scans their QR code from their

Alipay or WeChat Pay app


5

Customer selects ‘Customer Purchase’

2 2

Customer taps Alipay or WeChat Pay on blueshyft

homescreen


to purchase goods

Alipay & WeChat Pay transaction cheat sheet

1 2 3 4

567

59

Alipay & WeChat Pay payment cheat sheet

How to process an Alipay and WeChat Pay refund

Customer Alipay or WeChat Pay

Agent enters the amount for the purchase

Screen explains about the refund process

The customer will be asked to scan the

barcode to process the refund

5

Customer selects ‘Customer Refund’

32 2 3

5

Customer taps Alipay or WeChat Pay on blueshyft

homescreen


to purchase goods

Refund completed

Alipay & WeChat Pay refund cheat sheet

1 2 3 4

567

60

Alipay & WeChat Pay registration cheat sheet

How to register to accept Alipay and WeChat Pay

iPad displays ‘Success’ screen with instructions

on next steps

Read the ‘Important Information’ page & tick the T&Cs and then click

‘Next’

2

Select the Alipay & WeChat Pay ‘Register’

logo

Alipay & WeChat Pay registration cheat sheet

1 32

61

FAQS

Frequently asked questions

62

General blueshyft FAQs

Q: I only have a POS scanner which is fixed to my counter. How do I scan the barcodes shown on the iPad?A: Simply enter the barcode number directly into your POS system.

Q: When does the direct debit occur?A: Bi-weekly, on Tuesday and Friday.

Q: Which account will be debited?A: The direct debit will occur from a bank account nominated by the agent. Agents will be notified of the amount to be debited a day prior to their direct debit.

It is the responsibility of the agent to ensure the nominated account has sufficient funds to cover the direct debit. If there is not enough money, the direct debit will fail. It will be retried the following week and cash-in services will be disabled until funds are cleared.

Q: How many sweeps can I fail?A: None. If we are unable to sweep the funds more than once, it may lead suspension of your contract with blueshyft, loss of cash-in services permanently or referral to collections agency.

Q: Who do I contact if I have any issues?A: An agent can contact blueshyft on 1800 817 483 or email us on [email protected]

Q: When do I receive commissions for this service?A: Payment will be directly deposited into the nominated agent bank account on the 21st day of the month for the previous month’s services

A: What are my commisions for transactions?For the commission structure, please refer to the commission fee table at the back of this Operations Manual.

Q: How do we receive training?A: This manual will be the main source of training for using the blueshyft system.

All staff should read and familiarise themselves with the materials as soon as possible. Transaction Cheat Sheets are also on your Ipad ‘Help and Support’ section.

In addition, blueshyft will provide “how-to” videos that are easy to use and follow (see the last page of this manual).

General blueshyft

63


Q: Can I provide blueshyft services over the phone?A: Under no circumstances are customers able to top up their accounts over the phone.

Q: Who do I contact if I need to suddenly change my newsagents operating hours?A: Please call 1800 817 483 and a blueshyft customer service representative will be able to assist you.

Q: What if I have sold or am closing my business?A: As per your contract with blueshyft, you must provide at least 2 weeks notice prior the deactivation of the service. We will then contact the new owner or will organise the collection or reallocation of blueshyft hardware, SodaKING canisters and any customer parcels.

Q: How do customers find my store location?A: Customers will be able to find your location by searching their local area on either our partners' websites/apps or the blueshyft website.


64

Parcel FAQs

Q: What is the incident management process for lost or damaged parcels?A: 1. Carefully check your secure storage area to ensure the package is not there.2. Apologise to the customer, explain that the courier and blueshyft are investigating the whereabouts of the parcel, and confirm the contact name and number.3. Call 1800 817 483 and quote con number missing. Include all details that may have led to the missing parcel.

Q: What do I do if the parcel is damaged or tampered when the courier driver delivers the goods?A: Do not accept any parcels from the courier driver that appear damaged or tampered with.

Q: Do I need to securely store all parcels?A: Yes, all parcels are to be placed in a secure location within 30 minutes of receiving the parcels from the courier.

Q: What do I do if I received a parcel but it is not showing on my Ipad?A: The check-in process is automatic and does not require the barcode to be scanned. On the very rare occasions that a parcel does not automatically appear on your iPad under "Customer Pick-up", the parcel can be manually checked in using the consignment number located near the barcode.

Q: What if the customer has lost or damaged their "Sorry We Missed You" card?A: The customer will need to provide ID that includes both name and address (driver’s licence or passport) to help match to the parcel information.

Q: Can you please clarify the identification requirements?A: The customer must have sufficient government-issued ID to collect the parcel. Without the required ID, the parcel will not bereleased.

The name and/or address on the ID must match the name and/or address on the parcel. Acceptable ID: Driver’s licence, pension card, government-issued proof of age card or passport.

The customer can provide ID in the following combinations:a. SWMY card + name IDb. SWMY card + address IDc. name ID + address ID

Q: Is the receiver able to nominate another person to collect the item on their behalf?A: Yes, if the consignment is a failed home delivery and has been redirected to blueshyft location. The address on the person’s photographic identification must match the original delivery address.

If the parcel is a direct delivery, the person collecting on behalf of the recipient will need the recipient’s ID, their own ID, and the order form in order to be eligible to collect the parcel.

Par- cel

65

Parcel FAQs

Q: Does the courier need to scan the courier Location ID barcode all of the time?A: Yes, unless the parcel is a Direct Delivery. Direct Deliveries are programmed to automatically check-in within 20 minutes of delivery. For all other deliveries, the driver needs to scan your location ID, so please ensure it is stuck down and easily accessible for the courier.

Q: What priority do I give to the driver if I’m busy with lots of customers?A: Due to the timeliness of deliveries, the driver handing over parcels should be considered a top priority. The handover should only take less than a minute, and all that needs to be done is a quick check to ensure the parcels are undamaged and stored securely.

Q: How often will couriers deliver parcels to my store?A: Couriers will drop-off parcels on any day from Monday to Friday that they have failed home deliveries or direct deliveries. Please be aware they may not make deliveries to you every day.

Q: Who do I call if I have an issue?A: If you are experiencing any courier related issues, please contact blueshyft on 1800 817 483 and we will assist you. If the customer wishes to contact the specific courier, they can do so through the courier partner’s website.

Parcel FAQs

66

Cryptocurrency FAQs

Q: Can customers purchase bitcoin with a credit or debit card?A: Under no circumstances are customers able to purchase bitcoin with EFTPOS or credit card, only with cash. This is due to the immediate nature of the transaction and to protect against card chargebacks.

Q: What is a bitcoin “wallet”? Can customers use it to purchase bitcoin on the blueshyft platform?A: A bitcoin “wallet” is a digital account that will store a customer’s bitcoins in much the same way that their physical wallet stores their cash and cards. Customers can either generate QR code on our bitcoin partners websites or scan their bitcoin wallet on the iPad (wallet scan is only available for bitcoin.com.au and coinloft customers)

Q: Do I have to accept bitcoin in everyday transactions now?A: No. The bitcoin functionality on the blueshyft POS system is merely an exchange portal for customers to purchase bitcoin and does not enable purchasing of other goods or services using bitcoin within your store.

Q: Are there daily transaction limits?A: For each different bitcoin provider, there may be differing customer limits. However, these apps will block customers from exceeding their daily limits, as will the blueshyft POS app.

Cryp- tocur-

67

Ladbrokes FAQs

Q: Can a customer withdraw or load money in my store using their Ladbrokes debit card?A: Customers can obtain a Ladbrokes debit card to withdraw their winnings from ATMs around the country. They CANNOT withdraw money from any blueshyft agent using this card, or any other means. Similarly, they cannot load money directly onto their cards, only top up their online accounts, which can then be moved onto the card.

Q: What are the criteria for signing up a new customer?A: To be eligible for the $100 sign up commission, each new account must meet the following criteria:i. The account holder must be deemed to be an honest punter who has the intention of using the service.ii. Ladbrokes may contact the newly signed up punter to determine their eligibility. If they are deemed to not be honest punters, the sign up will be considered invalid.iii. Only one sign up per household will be eligible for the signup commission.iv. In-store promotion is encouraged, as long as it attracts legitimate signups.

Q: How do I order more Prepaid cards?A: If you run out of prepaid cards, simply contact us by calling 1800 817 483 or sending an email to [email protected] and we will send you more as soon as possible.

Q: What are the daily transaction limits?A: There is a maximum deposit size of $1,000 in any one transaction. There are no set daily limits for number of deposits for either blueshyft agents or Ladbrokes customers.

Q: Can customers pay for their top ups with credit card or EFTPOS?A: Yes, customers can use credit card, EFTPOS or cash to top up their Ladbrokes account.

Q: Can a prepaid Ladbrokes card be reissued if lost?A: No. When a card is loaded up with cash, it becomes cash for all intents and purposes, and should be treated as such. If lost, it cannot be replaced/reissued/refunded. Customer will need to purchase a new card.

68

Rapyd Cardless Access FAQs

Q: Will I be processing cardless cash in and cash out?A: No, this service is CASH IN ONLY.

Q: Can I accept cash/credit or debit card?A: All transactions are cash only and you should not accept credit or debit card.

Q: Can I process a refund if customer asks?A: Under no circumstances you can process a refund unless advised otherwise by blueshyft.

Q: Do I have to check customer’s ID before letting them process the transaction?A: No, the customer is already registered with Rapyd and their identification is verified before customer can create QR code for cash in.

Q: Is there a minimum and maximum amount?A: Yes, when generating QR code for a cash out the customer will have minimum & maximum amount limits.

Rapyd FAQs

69

BPAY FAQs

Q: Is BPAY cash only?A: No, bills can be paid with either cash or card. Q: How often will sweeps occur?A: Sweeps will occur each weekday. Any payment that has been made up until 4pm will be swept the following night. Any payment from after 4pm will be swept in two nights’ time.

Q: Can multiple bills be paid at once?A: Yes, customers can pay one or many bills in a single transaction.

Q: Who do I contact if a customer has forgotten their PIN?A: The customer will need to call Moneytech on 1300 858 904 to reset their password.

Q: What are the fees for the customer?A: The bills attract a $1.25 flat fee per bill. Unlike some other services where the fee is applied to the next bill, the fee is charged upfront.

Q: Why do I need to collect contact details of customers?A: This is a BPAY requirement. If there is an issue with the payment the biller needs to be able to contact the payer.

Q: Does the billee need to be the payer?A: No, a person can pay on behalf of another person. The account holder however will need to be the person paying.

Q: Are there any fees for me?A: As with all blueshyft services there is no cost to you.

Q: Are there minimum or maximum amounts?A: Yes, the minimum is $10 and the maximum is $1000.

Q: How are the commissions paid?A: Commissions are paid nightly.

Q: What if a customer wants a receipt?A: You can produce one using your POS.

70

Alipay & WeChat Pay FAQS

Q: Why am I not receiving cash or card payment for this transaction?A: Alipay and WeChat Pay are a digital payment, allowing Alipay and WeChat Pay users to purchase goods in your store with their wallet. There is no need to take card or cash payment for your goods.

Q: What are the commissions?A: This is a payment method, so there is no commission. Alipay and WeChat Pay allows payments to be made for goods and services within your store.

Q: What will that cost me?A: There is a 2% fee for using the Alipay and WeChat Pay services, but this is charged to the customer. Q: When is money settled into my account?A: The money will be settled into your account the next business day. This will be done by Alipay & WeChat Pay and not blueshyft.

Q: What if someone wants a refund?A: Alipay and WeChat Pay have a ‘Customer Refund’ functionality.

Ali- pay &

71

GoGet FAQs

Q: Can a customer get a replacement card from our store?A: Yes they can, it is the same process as setting up a new driver pack collection.

Q: What do I do if I need more driver packs?A: If you need more driver packs, please call blueshyft customer service team on 1800 817 483 or email your request to [email protected] and we will order more driver packs for you.

Q: Where are the cars located?A: Goget has a locations map on their website, showing where all vehicles are parked. It is not your responsibility to know the locations of vehicles, most customers will know where the vehicles are located.

Q: Does the customer have to return the key or card to my store?A: No, the keys are left in the car.

Q: Do I take payment for this service?A: No, the customer has already made payment to Goget, this is just an activation and collection of the driver pack and account.

Go- Get

72

News Corp Australia FAQs

Q: How do I order more Prepay & Save cards?A: If you run out of prepaid cards, simply contact your News Corp Australia Area Sales Manager to request more. Alternatively you can contact blueshyft on 1800 817 483 or by emailing [email protected] and we will request more on your behalf.

Q: What happens if a customer loses their Prepay & Save card or their digital QR code?A: Every Prepay & Save customer will receive an email & SMS which contains their account QR code. If they have lost their card, and would like to replace it, you can bring up their existing account on the iPad by selecting ‘Replace a lost card’, and entering the customer’s existing email address.

Q: Can customers pay for their top-ups by debit/credit card or eftpos?A: Yes, however processing fees for credit cards will not be reimbursed, so this will be entirely at your discretion.

Q: Will I be swept for top ups made in my store?A: Yes, as per other blueshyft services, the funds for prepay & Save will be swept twice a week and you will receive commissions once a month in a lump sum.

Q: How often will we be reimbursed for newspapers collected by customers?A: blueshyft will reimburse you for all paper collections every second Monday.

73

SodaKING FAQs

Q: Can I sell a canister without exchanging an empty one?A: Yes, customers are able to purchase a new canister without having to exchange for an empty one. Simply select the ‘Sell Canisters’ option and proceed as normal.

Q: Can I exchange soda canisters from other brands (e.g. SodaStream)?A: Yes! SodaKING canisters work with ALL soda machines, regardless of brand. Customers can exchange any brand of soda canister and receive a SodaKING canister that will work perfectly with their machine.

Q: Do I have to pay for the SodaKING stock?A: No - stock will be provided on consignment, blueshyft have covered all stockholding costs across the network, including the gas cylinder deposit required by SodaKING.

Q: Am I able to change the sale price of the canisters?A: The pricing is centrally set and cannot be changed at an individual store level.

Q: Customers are asking if we can stock SodaKING machines. When will we have those available to us?A: Whilst not currently available, offering different SodaKING products is being considered in the future.

Q: What is my commission?A: We have negotiated a very competitive commission of 20% of the sell price for our newsagents.

Q: How do I reorder canisters once I have run out?A: We have developed an automated stock replenishment system (ASRS) into the iPad, which will take care of all of your reorders. The system will notify blueshyft when you have reached your minimum stock holding and will reorder accordingly.

Q: How does the ASRS know when I require more stock?A: The systems tracks your transactions in real time and calculates when you will require more stock and orders accordingly.

Q: How do collections of empty canisters work?A: blueshyft will monitor when you have exchanged two full boxes of canisters and schedule a collection with a courier. A driver will come and collect them shortly.

Q: How will I goods receive (GR)?A: SodaKING deliveries will be treated a lot like a TNT direct delivery, and can be received in by pressing ‘Receive Stock’ on the iPad and confirming you have received the parcel. This will automatically update your stock holdings within the iPad system.

So- da-

74

SodaKING FAQs

Q: What happens if I lose a canister?A: As blueshyft has provided stock on consignment, lost or damaged canisters will incur a lost canister fee of $30.

Q: How do I prepare my canisters for collection?A: Once you have 20 empty canisters in store, the ASRS will register a courier collection.Ensure all 20 empty canisters are accounted for and inside the box.Ensure you have signed the DG form, which came with your first delivery.Securely seal the canister box with tape and a driver will collect it, along with the signed DG form.

Q: Are the canisters dangerous? Do they need to be handled or stored in a special way?A: The canisters are perfectly safe and do not require any special handling or storage. The gas contained is CO2, the same gas that is in fire extinguishers - entirely flame retardant and safe. As they are pressurised canisters, however, they should be handled with care.

SodaKING FAQs

75

Commission Fee Table

Parcel Services

Parcel Services

Direct Delivery

Retail Return

Fee Value

$1.00

$1.00

$1.00

Deposit value up to $100

Deposit value $101 - $300

Deposit value $301 - $500

Deposit value $501+

Requires $100 deposit

Payment/Deposit Services

Deposit Processing

Deposit Processing

Deposit Processing

Deposit Processing

Promotional Scan

Ladbrokes Customer Acquisition Fee

$1.00

$2.00

$3.00

$3.00 = (0.5% x every dollar over $500)

$0.50

$100.00

Notes

Com- mis-

76

Commission Fee Table (continued)

Retail Canister sale or exchange

Lost canister fee

Fee Value

20%

$30.00

Bill Payment Services

Bill Processing

Acquisition & Activation services

GoGet Driver Pack Collection

New Sign Up (GoGet)

Prepay & Save new account sign-up

Notes 20% of the sale or exchange price

Commission FAQs

$0.50 Per bill, no transaction

$3.00

$15.00

$5.00 Per new account sign-up only

77

Service Level Agreement

Each participating agent needs to comply with the following minimum service level requirements for each store:

Securely store cash in cash register and/or safe

Ensure cleared funds are available for direct debit sweep from nominated bank account bi-weekly. Sweeps will occur on Tuesday and

Friday (unless otherwise arranged between the newsagent and blueshyft)

Securely store and keep accurate inventory of empty and full soda gas canisters

Display and remove marketing collateral as directed by blueshyft

Provide a quality customer service experience

Make the premises available for audit

Maintain the trading hours as advised by you at sign up & advise blueshyft immediately if any changes

Abide by transaction limits as imposed by the iPad

Advise blueshyft of any unusual or suspected fraudulent transactions

Ser- vice level

78

Service Level Agreement continued...

In addition, if the agent is providing parcel services, the agent needs to comply with the following:

Be continuously covered by GCCC insurance for blueshyft services

Ensure the percentage of lost or damaged parcels (as a proportion of transactions) does not exceed 1 percent in any one month period

Provide a secure parcel storage area of 2 cubic metres

Reject damaged or unsealed parcels from courier drivers

Ensure all inbound parcels are checked-in within 30 mins of receiving them from the courier (if not checked in automatically)

Service level agreement

79

Training Videos

While the iPad will guide you through each simple transaction, we have prepared some handy training videos to demonstrate how each process works.

To watch each video, click on the links below and enter the respective passwords:

Ladbrokes

TNT

TNT Returns

Bitcoin

TOLL

BPAY

GoGet

https://vimeo.com/blueshyft/ladbrokestrainingvideo

https://vimeo.com/138217043






Password

trainingwithladbrokes

showmethetntvideo

customerreturns

bitcoin

showmetoll

showmebpay

showmegoget

LinkTitle

https://vimeo.com/blueshyft/ladbrokestrainingvideo







2019 operations manual guiding you through the …...12 pos barcode setup 13 ipad login 15 parcels...

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