IgnatianSpiritualityProjectVolunteerHandbook

1 6 4 1 S o u t h A l l p o r t C h i c a g o , I L 6 0 6 0 8 | ( 3 1 2 ) - 2 2 6 - 9 1 8 4 | i n f o @ i s p r e t r e a t s . o r g

2020

08 Fall

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TableofContentsWELCOMEMESSAGE.....................................................................................................................4

HANDBOOKDESCRIPTION..........................................................................................................5

MISSIONANDAPPROACHOFISPOURMISSION.......................................................................................................................................................................6THEFOUR-FOLDAPPROACHOFISP.............................................................................................................................7CONNECTIONTOTHESOCIETYOFJESUS(JESUITS)..................................................................................................7

ISPORGANIZATIONALSTRUCTURENETWORKSTAFFDESCRIPTION.....................................................................................................................................8ISPENGAGEMENTMODEL(CITY/INSTITUTIONALAFFILIATE)..............................................................................9LISTOFISPAFFILIATES...................................................................................................................................................9

ISPPROGRAMSDESCRIPTIONWHOWESERVE...............................................................................................................................................................10OVERNIGHTRETREAT....................................................................................................................................................11FOLLOWUP.......................................................................................................................................................................12ONGOINGACCOMPANIMENT.........................................................................................................................................12

ISPTEAMSTRUCTUREHISTORY.............................................................................................................................................................................12TEAMMEMBERROLES...................................................................................................................................................12LEADERSHIP.....................................................................................................................................................................13DIRECTSERVICE..............................................................................................................................................................13SUPPORTROLES..............................................................................................................................................................14

FORMATIONFORMISSION'PERCIPIO'ONLINERESOURCES...................................................................................................................................14NEWVOLUNTERTRAININGPROGRAM......................................................................................................................15LOCAL-LEDTEAMFORMATION...................................................................................................................................16NETWORK-LEDTEAMFORMATION............................................................................................................................16

ORGANIZATIONALPOLICIESGENERALLIABILITYINFORMATION............................................................................................................................16TRANSPORTATION/INSURANCEINFORMATION......................................................................................................16ALCOHOLANDSUBSTANCEUSEPOLICY....................................................................................................................18NON-DISCRIMINATIONPOLICY....................................................................................................................................19ISPBRAND&COMMUNICATIONS...............................................................................................................................20MEDIAINQUIRIES.............................................................................................................................................................21

TEAMMEMBERPOLICIESAPPROPRIATEBOUNDARIES.........................................................................................................................................21TRANSPORTATIONTO/FROMISPPROGRAMS.........................................................................................................22STANDARDSOFCONDUCT..............................................................................................................................................22MISSIONANDVALUES..............................................................................................................................................22

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CONFIDENTIALITY.....................................................................................................................................................22SAFETY&SAFEENVIRONMENT.............................................................................................................................23CONFLICTRESOLUTION...........................................................................................................................................23ANTI-HARASSMENTPOLICY...................................................................................................................................24SOCIALMEDIAUSE...................................................................................................................................................24

FINANCIALPOLICIES.......................................................................................................................................................25DISMISSALANDVOLUNTARYWITHDRAWAL...........................................................................................................26

EMERGENCYPROTOCOLSMEDICAL.............................................................................................................................................................................27WEATHER-RELATED.......................................................................................................................................................28TRANSPORTATION...........................................................................................................................................................28SUBSTANCEUSE&NON-COMPLIANCE......................................................................................................................29

TEAMMEMBERWAIVEROFLIABILITY................................................................................29

ACKNOWLEDGEMENT&RECEIPTOFHANDBOOK...........................................................30

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WelcomeMessageDearNewISPVolunteer,OnbehalfofallofusattheIgnatianSpiritualityProject,welcomeandthankyouforjoiningourministry!Youarenowamemberofanexcitingandgrowingmovementofnearly800ISPvolunteersservingacrosstheU.S.andCanada.ISP’smostvaluableresourceisourvolunteercorpswhoarecommittedtoworkingwithmenandwomentransitioningoutofhomelessnessandbreakingthecycleofaddiction.Simplyput,volunteersmakeourministrypossible:ISPcouldnotexistwithoutthededicationandcommitmentofpeoplelikeyou.Together,wecanmakeanincredibledifference.ThereareavarietyofvolunteeropportunitiesavailablethroughISP.Volunteerpositionssuchasteamcoordinator,retreatfacilitator,ongoingaccompanimentleader,mentor,andhospitalityandstewardshiprolesareavailablewithflexibleschedulesthatfitbusylifestyles.WehopethatyoufindvolunteeringwithISPapositiveandrewardingexperience.ThisHandbookwascreatedtoprovideyouwithinformationtohelpguideandenhanceyourvolunteerexperience.Pleasetakethetimetoreadthroughitandreferbacktoitasquestionsarise.Asalways,feelfreetocontactyourlocalteamCoordinatororISPNetworkstaffforadditionalinformation.Onceagain,welcometotheIgnatianSpiritualityProject.

Lord,teachmetobegenerous.Teachmetoserveyouasyoudeserve;

togiveandnottocountthecost,tofightandnottoheedthewounds,

totoilandnottoseekforrest,tolaborandnottoaskforreward,

savethatofknowingthatIdoyourwill.~St.IgnatiusLoyola

Sincerely,ThomasD.DrexlerExecutiveDirectorIgnatianSpiritualityProject

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HandbookDescriptionThisHandbookwaspreparedtogiveyousomeessentialinformationaboutthepoliciesandexpectationsofISP,andthusserveasaguidetoasuccessfulvolunteerexperience.Thehandbookhasbeenorganizedbytopictohelpyoufindinformationyouneed.ISPVolunteersagreetopromotethevaluesofourprogramandtoencourageoneanothertogrowintheirfaith.Muchofwhatisexpectedisamatterofcommonsenseandsoundjudgment.Whileitisnotanticipated,itisimportanttonotethatnegligenceordisregardofthepoliciesandguidelinescontainedinthisHandbookmayresultindismissalfromthevolunteerteamandprohibitfuturevolunteeropportunitieswithISP.YouarealsoencouragedtotalkwithyourlocalteamCoordinatororISPNetworkstaffifyouhaveanyquestionsaboutthecontentofthisHandbook.ISPreservestherighttomodifythepoliciesinthisHandbookwithoutpriornotice.Thepolicieshereinreplaceallpriorpolicies,handbooksorpolicyguidanceprovided.Pleasenotethattheterms“TeamMember”and“Volunteer”areinterchangeablythroughoutthishandbook.ThankyouforgivingyourtimeandtalentstotheISPministry.Wearegrateful!

IgnatianSpiritualityProject1641S.AllportSt.Chicago,IL60608

DirectorofPrograms:ChristineCurran

Phone:(312)226-9184E-Mail:christine@ispretreats.org

Web:www.ispretreats.org

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MissionandApproachofISP

OurMission

ThemissionoftheIgnatianSpiritualityProjectistoofferlife-changingspiritualretreatstomenandwomenexperiencinghomelessnessandinrecoveryfromaddiction.BasedintheSpiritualExercisesofSt.Ignatiusandthe12Steprecoveryprogram,ISPretreatshelptolayafoundationofhopeandhealingtosupportlong-termpersonaltransformation.

BriefHistory

TheISPstorybeginsin1998whenBillCreed,SJwasinvitedbyhisJesuitProvincialtomaketheSpiritualExercisesavailabletothemateriallypoor.WithhisgoodfriendEdShurna,Billdevelopedaretreatformatthatdrewuponthe500year-oldtraditionofIgnatianspiritualityexpressedinthecontemporarylanguageof12Steprecovery.In2005,BillwasinvitedtoapplyforafoundinggrantthatallowedtheemergingorganizationtobecomeanationwideNetwork.Subsequently,ISPincorporatedasa501(c)3andin2008hireditsfirstfull-timestaff.Today,theISPprogramincludesovernightretreats,follow-updaysofreflection,andongoingaccompanimentprogramsthatcarefortheinteriorandspirituallivesofthosetransitioningoutofhomelessnessandaddiction.Overtheyears,theISPNetworkhasgrowntremendously,withhundredsofISPprogramsnowbeingofferedannuallyin30citiesacrossNorthAmerica.

GoalsandPhilosophy

AtthecoreoftheIgnatianSpiritualityProjectmissionisacommitmenttonurturingspiritualityasanimportantsourceofrecoveryfromthecycleofhomelessnessandaddiction.Whiletherearemanyorganizationsthatprovidenecessarymaterialresources(housing,employment,drugtreatment,etc.),theISPprogramwasfoundedonthebeliefthatrealtransitionfromchronicaddictionandhomelessnessispredicatedonanindividualhavingtheinnerresourcestomakemorepositivelifechoices.Webelievethatchiefamongtheseinnerresourcesistheopportunitytodevelopanauthentic,livedspirituality.Thegreatmajorityofourprogramparticipantshavehadtheirlivessabotagedbyaddiction.Aspiritualitythatfocusesonawarenessof,andfreedomfrom,compulsionsandobsessionscanhelpallofusdrawcloserto,anddevelopalife-givingrelationshipwith,GodorourHigherPower.ISPprogramsarefoundedintheIgnatian(Jesuit)spiritualtradition.Ignatianspirituality,whilesharingmuchincommonwithotherChristianspiritualities,isnoteworthyfortwoprimarycharacteristics:1)itisincarnationalratherthantranscendent(Godispresentamongus,notdistantfromhumankind)and2)itfocusesonreflectionuponourconcrete,livedexperiences(wegrowinourfaithbyreflectingonGod’spresenceinoureverydaylives).

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ISP’sprimaryprogram,theovernightretreat,isdesignedasanintroductoryexperience.Over90percentofparticipantshaveneverbeforemadeaspiritualretreat.ItthereforehasagentlerhythmthatinvitesandchallengestheretreatparticipanttobringhisorherselftoaGodwhoisreceptiveandencouraging.Thisisaprofoundlynewexperienceformany.Itistraditionallysmall,involvingjustahandfuloffacilitatorsandaboutadozenparticipantstohelpencouragehonestandreflectivesharing.Theformathasbeendesignedtoallowparticipantstoclaim,orreclaim,God’spresenceintheirlivesandthusexperiencethehopeandstrengththatallowsthemtocontinueintheirjourneyoftransformation.

OurFour-FoldApproach

1. OfferingretreatsandspiritualcompanionshipinspiredbyIgnatianSpiritualitytothosewhoarehomelessandseekingrecovery.

2. Buildinganetworkofvolunteerteamstorespondtothespiritualneedsofthosewhoarehomeless.

3. Includingonourteamsmenandwomenwhohavethemselvesexperiencedhomelessness.

4. Collaboratingwithindividualsandagenciesworkingtoendtheinjusticeofhomelessness.

ConnectiontotheSocietyofJesus(Jesuits)ISP maintains a strong, intentional, and grateful connection to the Society of Jesus. ISPvolunteers, thegreatmajorityofwhomare laywomenandmen,work incollaborationwithJesuitsacrossthecountry.The34thGeneralCongregationoftheSocietyofJesusaffirmed:

Jesuitsareboth‘menforothers’andmenwithothers.Thisessentialcharacteristicofourwayofproceedingcallsforanattitudeandreadinesstocooperate,tolistenandtolearnfromothers…TheSocietyofJesusacknowledgesasagraceofourdayandahopeforthefuturethatlaity‘takeanactive,conscientious,andresponsiblepartinthemissionoftheChurchinthisgreatmomentofhistory.’Weseektorespondtothisgracebyofferingourselvesintheservicetothefullrealizationofthismissionofthelaity,andcommitourselvestothatendbycooperationwiththemintheirmission.

ISPisrecognizedasanapostolicworkoftheMidwestJesuitProvince,whichmeansthattheProvinceplaysacriticalroleinsponsoringourministryandofferingkeyinstitutionaloversight.WhiletheSocietyofJesusmaintainsgeneraloversightoftheISPministry,weareaseparatelyincorporated501c(3),federallyrecognized,charitableprogram.

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OrganizationalStructure

TheISPNetworkofficeinChicagoprovidessubstantialvolunteertrainingandformationprogramsandfinancialandadministrativeinfrastructuretosupport29ISPaffiliatesacrossNorthAmerica.

NetworkStaffDescriptions

ExecutiveDirector: TomDrexlerDirectstheworkandvisionofISP

PROGRAMSTAFF

DirectorofPrograms: ChristineCurranOverseesprogramstoensuremissionintegrity&effectiveness

RegionalCoordinators: SteveDonaldson

PrimaryprogramcontactandresourceforISPaffiliates

MatthewMeyersPrimaryprogramcontactandresourceforISPaffiliatesJanO’HalloranPrimaryprogramcontactandresourceforISPaffiliates(1/2time)

TeamFormation: AmandaAsque ProgramAssistantforTeamFormation(servesonas-neededbasis)DEVELOPMENTSTAFF

DirectorofDevelopment: CatherineRuffingDrotleffOverseesdevelopmentandfundraisinginitiativesontheNetworkandlocallevelstoensurefinancialsustainability

DevelopmentAssociate: JanO’Halloran

AssistsdevelopmentontheNetworkandlocallevels(1/2time)BusinessManager: SharonAlexander Overseesaccountingandbusinessoperations

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ISPEngagementModel

TherearetwoprimarywaysISPpartnerstoofferourministry:

• CityAffiliate(CA):AteamofcommittedvolunteerswhichcollaborateswithlocalhomelessserviceprovidersandretreatcenterstoofferISPretreatprogramsintheircity.WiththehelpoftheNetworkdevelopmentoffice,volunteerteamsareresponsibleforfundraisingtosupportandsustaintheirlocalISPprograms.CityAffiliatesoperateunderISP’s501c(3)designation.VolunteersinCityAffiliatesarecoveredunderISP’sinsuranceliabilityplanwhilevolunteeringonbehalfofISPprograms.

• InstitutionalAffiliate(IA):Thispartnershipmodelwasintroducedin2017whichallowsforanindependent501c(3)organizationtoofferISPretreatprogramsaspartoftheirministry.InstitutionalAffiliatesareresponsibleforcoveringthedirectcostsoftheirISPprogramsandforprovidingtheirownfundraisingandfinancialsupport.InstitutionalAffiliatesalsopaytheISPNetworkanannualfeetocovertraining,formation,andlicensecostsandagreetoprovideinsuranceandliabilitycoverageforvolunteersengagedintheirsponsoredISPprograms.

Whiletheirorganizationalandfinancialmodelsaredifferent,CityandInstitutionalAffiliatesareidenticalprogrammaticallyintermsoftypesofISPprogramsoffered.Furthermore,theISPNetworkofficeprovidesbothAffiliatemodelsthesamehighlevelofformationandprogramsupport,andthevolunteertrainingandformationexpectationsremainthesame.

ISPAffiliates(yearfounded):

Akron(2010) Milwaukee(2008)BayArea(2006) NewOrleans(2009)Boston(2006) OklahomaCity(2018)Chicago(1998) Omaha(2009)Cincinnati(2006) OurLadyofMt.CarmelChurch,Cleveland(2006) Ridgewood,NJ(2017)*Dayton(2010) OrangeCounty(2014)Detroit(2013) Portland(2014)Denver(2008) Providence(2015)Houston(2009) Toronto,ON(2017)*IgnatiusHouseRetreatCenter, St.Louis(2007)AtlantaGA(2006)* SanDiego(2015)Louisville(2014) Seattle(2012)LoyolaJesuitCenter, St.IgnatiusChurch,Baltimore,MD(2007)MorristownNJ(2010)* TwinCities—Minneapolis/St.Paul(2011)ManresaHouseofJesuitSpirituality, Washington,D.C.(2009)Dublin(2019)* *InstitutionalAffiliateprograms

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ProgramsDescriptionWhoWeServe

IgnatianSpiritualityProjectprogramsaredesignedformenandwomenwhohaveexperiencedhomelessnessandareinrecoveryfromsubstanceabuse.Thoughwerecognizethatourministrymodel,basedinIgnatianspiritualityand12Stepprinciples,mightbeeffectivewithavarietyofpopulationsonthemargins,ISPhaschosentofocusourworkspecificallyattheintersectionofhomelessnessandaddiction.‘Homelessness’ISPservesmenandwomenwhoareintheprocessoftransitioningfromhomelessnessandarecurrentlylivinginshelteredhousing.Thisincludesthoseresidinginsubstancerecoveryhomes,transitionalhousingprograms,30/60/90-daytreatmentfacilities,shortandlong-termaffordablehousing,group-basedandindependentsupportivehousing,“halfwayhouses,”prisonreentryprograms,andemergencyshelters.Becauseoftheneedforaminimumlevelofhousingstabilityandasafeplacetoreturnuponcompletionoftheretreat,ISPdoesnotworkwithindividualswhoareunsheltered,i.e.“livingonthestreet.”ISPteamsrelyonrelationshipswithcasemanagers/socialworkersatpartneragenciestoreferappropriatecandidatesforourprograms.StaffmemberswhoknowtheISPprogramaswellastheprospectivecandidateareinagoodpositiontodiscernanindividual’smaturityandreadinessforanovernightretreat.Forthisreason,nurturingstrongrelationshipswithstaffatlocalpartneragenciesiscrucialtobuildinganeffectiveISPministry.‘Recovery’TobeeligibletoattendanISPovernightretreat,prospectiveparticipantsshouldbeinrecoveryfromalcoholordruguseANDinmostinstancesatleast3monthssober,i.e.abstinentfromalcoholandillegalsubstances.ThoughISPrecognizesthatrecoveryandaddictiontakemanyforms,theISPprogramisspecificallydesignedforindividualswithalcoholand/orsubstanceuseaddiction,andisnotappropriateforthosestrugglingwithothercompulsionsoraddictions.ISP,whilebasedinthe12Stepapproach,recognizesthat“recovery”maytakeavarietyofforms.Thougha12Stepbackgroundiscertainlyhelpful,individualsneednotbeactivelyworkinga12Step(AA/NA)programtoengageinISPprograms.Thatsaid,prospectivecandidatesshouldbeinformedofour12StepapproachandopentoengagingtheseprincipleswhileparticipatinginISPprograms.Forthesakeofcreatingacultureofsafetyandspiritualityonourretreatsaswellasforliabilityreasons,individualswhoarestillactivelyusingalcoholordrugsmaynotattendan

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overnightretreat.Theseindividualsarewelcometoparticipateinon-siteISPongoingaccompanimentprograms,ifoffered.Individualswhoaretakingmedicationassistedtreatment(“MAT”),i.e.methodone,suboxone,etc.prescribedaspartoftheirrecoveryprogram,mayattendanovernightretreatiftheyarerecommendedbytheircasemanagerandmeetcertainguidelines.(Formoredetailedinformationonthisandotherbestpractices,see‘Alcohol&SubstanceUsePolicy’underOrganizationalPolicies.)AnyquestionsaboutWhoWeServeshouldbeaddressedtoyourlocalTeamCoordinator,orISPRegionalCoordinatorliaisonforyourISPaffiliate.ISPProgramsISPRetreat Ourprimaryandfoundationalprogram,

intendedasanintroductoryexperience

• OvernightRetreat: ThisisourstandardISPretreatformat.Theovernightretreattypicallybeginsmid-morningonDay1andendswithlunchonDay2.Afulldescriptionofthisretreatcanbefoundin“FormatforanISPOvernightRetreat.”

• 2NightRetreat: Adaptedversionofourovernightretreat.Includes

allmovementsoftheovernightretreatplusextrareflectionexercisesandactivities.Retreattypicallybeginsinmid-morningofDay1andendswithlunchonDay3.Onlyasmallminorityofaffiliatescurrentlyofferthisretreat.TheNetworkofficecanshare2NightRetreatbestpracticesuponrequest.

• 1DayRetreat: Adaptedversionoftheovernightretreat.Includes

mostofthemovementsoftheovernightretreat,adaptedtofitan8-10hourtimeframe.Canworkwellinsituationswhereparticipantsaren’tabletostayoutovernight,orfornewaffiliatesoraffiliatesonalimitedbudget.Descriptionofthisretreatcanbefoundin“FormatforanISPOne-DayRetreat.”

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DayofReflection(“FollowUp”): Followupexperiencethatregathersovernightretreatparticipants,typically3-4weeksfollowingretreat.AllowsparticipantstoreflectonwhathashappenedsincetheretreatandhowGodhasbeenpresenttothem.DescriptionofFollowUpandbestpracticescanbefoundin“ISPFollowUpFormat.”

OngoingAccompaniment(OA): Ongoingprogramengagementwithretreatalumni

followingovernightretreatexperience.OAcantaketheformofregularfaithsharinggroup,Ignatianprayer,biblestudy,etc.WhiletheNetworkofficecanprovideideasandbestpractices,thereisnostandardizedOAformatatthistime.

TeamStructure

History

Fromourbeginnings,ourfoundersandearlycollaboratorsagreedthattheISPNetworkshouldbeflexible.Ratherthanfollowingthe“franchise”modelofsomecorporations(e.g.,McDonalds),whichtendstohaverigorousandspecificguidelinesforoperations,theISPNetworkwasenvisionedtobeflexibleenoughtoallowcreativitytoflourishwithinastructureandguidelinesthatallowedISPprogramstomaintaintheirintegrity.FollowingthisreasoningandtheCatholicSocialTeachingprincipleofsubsidiarity,thefoundersendowedlocalISPteamswithmuchoftheresponsibilityformanagingthemselves.Teams,animatedbytheleadershipoftheirlocalcoordinator,wouldmanageandoverseethegreatmajorityoftheplanningandimplementationoftheirlocalISPprograms.Today,theISPNetworkofficeexiststosupportandencouragelocalISPteamsintheirministryefforts:toprovidemission-focusedformation,trainingandresourcematerials,toshareguidanceandbestpractices,andtoaidandrespondwhenaneedemergesorasprogramintegritydemands.BelowaresomeprimaryISPvolunteerroles(anddefinitionofterms)tohelpyoudiscernhowyoumightwishserveasanISPteammember. ProgramRoles

Ø RetreatParticipant:IndividualexperiencinghomelessnessandinrecoveryfromaddictionwhoparticipatesinanISPprogram.

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Ø ISPTeamMember:IndividualwhovolunteerswithalocalISPaffiliate.ProspectivevolunteersapplyviatheISPwebsiteanddiscernteammembershipandrolewithlocalleadership.ISPteammembersmayserveinleadership,directservice,orsupportroles.

LeadershipRolesTheLocalCoordinatorandStewardareteammemberswithaspecialroleofleadingtheirlocalISPaffiliate.TheISPNetworkworkscloselywiththeCoordinatorandStewardastheydeveloptheirlocalISPministryandempowertheirministryteams.

• LocalCoordinator:LeadteammemberresponsibleforoverseeinglocalISPretreatprograms,shelterpartnerships,andretreatcenterrelationships.Thelocalcoordinatoralsooverseesvolunteerrecruitment,teamdevelopmentandformation(Pleasenote:theCoordinatorisexpectedtodelegatesignificantresponsibilitytoteammembers).CoordinatorservesastheNetworkoffice’spointofcontactand,withtheSteward,createstheannualprogramplanandbudget.(SeeCoordinatorResourceGuideformoreinformation.)

• Steward:TeammemberwholeadsandsupportslocalfundraisingeffortsinpartnershipwiththeISPNetworkOfficeDevelopmentteam.TheStewardworkscloselywiththeCoordinatorinfinancialsupportoftheirlocalISPaffiliate,andalsointheannualbudgetingprocess.

• InstitutionalAffiliateRepresentative(IAsonly):OrganizationalleadfortheISPpartnership.AstheofficialrepresentativeofthesponsoringInstitution,he/sheagreestoserveastheformalliaisonwiththeISPNetworkofficeandassumesresponsibilityforrecruiting,andsupervising,localCoordinators.

DirectServiceRoles

TeammemberswhointeractdirectlywithprogramparticipantsbyfacilitatingISPretreatsandspiritualprograms.

• Witness:TeammemberinrecoveryfromhomelessnessandaddictionwhohaspreviouslymadeanISPretreatandreturnsonsubsequentretreatstosharehisorherstoryforthebenefitofparticipants.Witnessesserveaspecializedroleontheretreatteam.

• Facilitator:Teammemberwhovolunteersindirect-servicecapacitytocareforthespiritualneedsofISPprogramparticipants.Facilitatorsmayserveinmultipleroles,asdiscernedwiththelocalcoordinator.Anindividualmustparticipateinanovernightretreatbeforetakingonotherteamroles.

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o RetreatTeam:AsmallgroupoffacilitatorsplusawitnessthattogetherleadanISPretreat.Servingontheretreatteamisthemostcommonfacilitatorrole.

o OngoingAccompanimentLeader:Teammemberwhotakesresponsibilityfororganizingand/orfacilitatingongoingaccompanimentsessions.

o ShelterLiaison:Teammemberwhoworkswithsheltersandtransitionalhousing/recoveryhomestobuildrelationshipswithcasemanagersandencourageretreatparticipation.Theshelterliaisonbuildsrapportwithcasemanagersandpotentialretreatparticipants.

o AlumniMentor:Teammemberwhoservesaspecialroleindiscerningwithandaccompanyingnewalumteammembers.

o TeamFormationLeader:TeammemberwhoprovidespastoralsupporttotheISPteambyfacilitatingteamformationgatheringsand,insomecases,helpingtheteamprepareforanddebriefISPprograms.

SupportVolunteerRoles

TeammemberswhoassisttheirlocalISPministryinasupportrole.

• Driver:TeammemberwhotransportsparticipantstoISPretreatsandprograms.

• Hospitality/suppliescoordinator:Teammemberresponsibleforcoordinatingretreatsuppliesorgiftsforparticipants(giftbags/quilts/artsupplies,etc.).

Whilethesearesomecommonvolunteerroles,itisimportanttonotethatISPministryteamsmaybeorganizedinavarietyofwaysandnoteveryteamhasdesignatedindividual(s)fortheserolesormayincluderolesnotlistedabove.Ingeneral,ISPAffiliatestendtodevelopmorespecializedopportunitiesastheygrowanddevelop.PleasespeakwithyourlocalCoordinatorformoreinformationonvolunteeropportunitiesinyourISPAffiliate.

FormationforMission

Toensurethatourparticipantsreceivethebestpossiblecareonretreat,ISPtakesseriouslythepreparationofourvolunteers.Retreatparticipantsarrivewithacertainvulnerabilitythatdemandsvolunteersproceedinacarefulandthoughtfulway.Forthisreason,ISPpreparesitsvolunteersintwoprimaryways:

1. EveryteammemberisenrolledinPercipio,ISP’sonlinetraining,resourceandongoingformationplatform.Percipioprovides:

a) NewvolunteersaccesstotheNewVolunteerTrainingProgram(seepg.15);

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b) ISPprogrammaterialsandbestpracticesforfacilitatorsc) TeamformationresourcesforuseatthelocalAffiliatelevel.

2. ISPNetwork-ledteamformationopportunities(seepg.16)

NewVolunteerTraining&Orientation

• NewVolunteerProcess

1. ProspectivevolunteercompletesISPVolunteerApplication(accessedviawebsite).2. NetworkofficeforwardsapplicationtorelevantlocalCoordinator.3. LocalCoordinatorcontactsanddiscernswithprospectivevolunteer.4. Percipioonlinecredentialsandpasswordsenttonewvolunteer.5. VolunteercompletesPercipio’sNewVolunteerTrainingProgramandearnsISP

ProgramBadge.6. NewvolunteershadowsveteranteammembersonISPretreat.

• NewVolunteerTrainingProgram

TheNewVolunteerTrainingProgramcanbeaccessedviathePercipioonlineplatform.Thisprogramisdividedinto4modules(IgnatianSpirituality;Homelessness;Addiction&Recovery;ISPMission&Ministry)tohelporientnewvolunteerstotheISPministry.Uponcompletionofthetrainingprogram,newvolunteersearntheirISPProgramBadgeandbecomeeligibletoserveinapastoralcapacity.

ThefollowingvolunteersarerequiredtoearntheirISPProgramBadgebeforeparticipatinginISPprograms:o Thosewhowillhavedirect,pastoralcontactinanyISPretreatprogram(This

includesallDirectServicerolessuchasCoordinator,Facilitator,ShelterLiaison,OngoingAccompanimentLeader,AlumniMentor,etc.)

Thefollowingareencouraged,butnotrequiredtoearntheirISPProgramBadge:o ThoseinaSupportVolunteerrole(suchasDriversandHospitality/ SuppliesCoordinators)[Note:Alumniteammembers(menandwomenwhohaveengagedwithISPasretreatparticipants)whowishtovolunteerwithISPindirectservicerolesareeligibletoparticipateinthe3-dayNetworkFacilitatorRetreat&receivetheirISPProgramBadge.ThisprocesscanbefoundinPercipio(see:ContinuingVolunteerFormationàISPTeamRolesandProtocols)

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Local-LedTeamFormation

• TeamFormationgatheringsarelocal-ledmeetingsthathelpteammembersgrowintheirpastoralskillsandunderstandingoftheISPmissionandministry.Ourhopeisthatteamsmakeapointofgatheringonaquarterlybasis.Teamscandeveloptheirowncontentforthesegatherings,oruseoneoftheTeamFormationresourcescreatedbytheNetwork(seePercipio:ContinuingVolunteerFormationàTeamFormation).

• WitnessTrainingisalocal-ledtrainingdesignedtotrainretreatalumniasISPwitnesses(seePercipio:ContinuingVolunteerFormationàWitnessTraining).

Network-LedTeamFormation

• AnnualSiteVisitisayearlyvisitbyISPNetworkstafftoeachlocalCityAffiliatethatemphasizespastoralformationandteam-buildingopportunities.TheISPRegionalCoordinatorwillworkwiththelocalCoordinatortoplanasitevisitthatmeetstheteam’sneedsandinterests.

• NetworkLeadershipConferenceisanannualleadershipandformationconferenceforCoordinatorsandStewards,heldinChicago,usuallyinApril.

• NetworkFacilitatorRetreatisatwo-dayretreatinChicagotoorientandtrainalumnivolunteerswhowanttobecomeISPretreatfacilitators.

• ‘AmbassadorsofHope’isatwo-yearformationprogramthattrainsandempowersalumniteammemberswhowishtoserveasISPleadersontheNetworklevel.Thisprogramiscurrentlyinitspilotphase.

OrganizationalPolicies

GeneralLiabilityInformation

CityAffiliatesTheMidwestJesuitProvincemaintainsgeneralliabilityinsurancethatcoversISPCityAffiliatevolunteersduringISPretreatsandprograms.Attimes,retreatfacilitiesorothervendorsmayrequirea“CertificateofInsurance”(documentationofthisinsurancepolicy)asaconditionofuse.TheISPNetworkOfficewillprovidethisCertificateuponrequest.

InstitutionalAffiliates

ISPInstitutionalAffiliatesagreetoprovidebasicinsuranceandliabilitycoverageforISPprogramsasatermintheirannualcontract.IfyouareavolunteerservinginanISP

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InstitutionalAffiliate,youarecoveredunderyoursponsoringorganization’sinsurancepolicy.Pleaseaskyourteamcoordinatorformoreinformationonyoursponsoringorganization’spoliciesregardingcarinsuranceandvolunteerliability.

RegardlessofwhetheryouvolunteerinaCityorInstitutionalAffiliate,ISPrequiresallretreatparticipantstocompleteanISP‘EmergencyWaiverForm’(foundonPercipio)priortoengaginginanovernightorfollowupretreat.ThisdocumentisdesignedtoprotecttheISPNetworkofficefromlegalresponsibilityshouldanincidentoccuronretreat.Forthisreason,itisimperativethatthisbesignedattheearliestopportunity,preferablyattheparticipant’sresidence,priortobeingtransportedtotheretreatcenter.Asvoluntaryadults,allprospectiveretreatcandidatesmustbefreetoattendandabletotakeresponsibilityfortheirownphysicalandmentalhealthinordertoparticipateinanISPretreat.ISPteammembersmaynottakelegalresponsibilityforaparticipant’shealth,behaviororoverallwell-beingasaconditionofengagementinourprogram.Anyindividualwhoneedsawaivertoreleasehimorherintoanother’scarebycourtormedicalordermaynotparticipateinanISPovernightretreat.ISPdoesnotprovideorprocurechildcare,eldercare,petcareorotherrelatedservicesaspartofourprogram.Prospectiveprogramparticipantswhoareparents/guardiansofminorchildrenorprimarycaretakersforotherdependentsareresponsibleformakingtheirownarrangementsforthoseundertheircareinordertoattendISPprograms.Transportation&InsuranceInformation

CityAffiliatesThoughtheProvincemaintainsautomobileliabilityinsurancethatwillextendtoISPvolunteerdrivers,thevolunteer’scarinsuranceisthefirstandprimaryinsurancetobeclaimedintheeventofanincident.Forthisreason,driversarerequiredtopurchaseandmaintainatleasttheminimumamountofinsurancerequiredbytheState.ISPexpectsthatallvolunteerswhoareinvolvedintransportingparticipantsprovidetheirinsurancepolicyinformationintheinitialvolunteerapplication,andtoupdatethisinformationwiththeNetworkofficeasnecessary.Duetoliabilityconcerns,theISPNetworkofficediscouragesuseofUber,Lyftorotherride-sharingservicestotransportparticipantstoandfromISPprograms.Intheeventyourteammustrelyonaride-sharingservice,anyparticipant(s)tobetransportedmustsignanISPwaiverpriortogettinginthevehicletoprotectISPandvolunteerteammembersfromlegalresponsibilityincaseofaccidentorincidentduringtransport.

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InstitutionalAffiliatesISPliabilityandinsurancepolicydoesnotextendtovolunteersservinginISPInstitutionalAffiliateprograms.Pleaseaskyourteamcoordinatorformoreinformationonyoursponsoringorganization’spoliciesregardingtransportationpoliciesandinsurancecoverage.

AlcoholandSubstanceUsePolicy

TeamMembersPursuanttotheDrug-FreeWorkplaceActof1988,andinspecialconsiderationofthepopulationwhichISPaccompanies,alcoholandsubstanceusewillnotbetoleratedduringanISPretreatoraffiliatedprogram.Teammembersareprohibitedfromusing,distributing,dispensing,orpossessingalcohol,marijuanaorintoxicatingsubstancesduringISPprograms.ParticipantsUseofalcoholorotherintoxicatingsubstancesarestrictlyprohibitedonISPovernightretreats.Anyparticipantfoundtobeusingordistributingalcohol,marijuanaornon-prescriptioncontrolledsubstanceswillbeaskedtoleavetheretreatimmediately.Thoughrare,itisimportanttobeawareandpreparedforasituation.(SeeEmergencyProtocolsforappropriateprotocol.)MedicalorrecreationalmarijuanaisprohibitedduringallISPprogramsduetoitspotential‘triggering’effectonotherparticipants.Historically,ISPhaspartneredprimarilywithsober-livingfacilitieswhichprohibitclientsfromengaginginanyalcoholordruguseasaconditionoftheirresidence.Manysober-livingprogramsaresteepedin12Steprecoveryprinciples,whichdovetailwellwiththeISPapproach.Inrecentyears,however,astransitionalhousingandrecoveryprogramsacrossthecountryhaveadopteda‘HousingFirst’approach,ISPteamsmayfindthemselvesencounteringindividualswhoarestillusingsubstances,oraresober/abstinentbutinaprogramorlivingenvironmentthatdoesnotprohibitsubstanceuse.Inthesesituations,thefollowingguidelinesapply:

• Ingeneral,individualsshouldbe3+monthssoberfromalcoholandillegalsubstancestoattendanISPovernightretreat.Forthesakeofcreatingacultureofsafetyandspiritualityonourretreatsaswellasforliabilityreasons,ISPcannotallowanyoneactivelyusingalcohol,marijuanaorotherintoxicatingsubstancestoattendanovernightretreat.

• Individualsundergoing“medicationassistedtreatment”(MAT)aspartoftheirrecoveryprogram(methodone,suboxone,etc.)arewelcometoattendanovernightretreatif:

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o Acasemanagerrecommendstheindividualasmatureandstableinhisorherrecovery.

o Theindividualmaysafelyandresponsiblybringtheirmedicationwiththem(anddonotneedtoleavetheretreatfacilityduringretreattotakemeds,e.g.gotoamethodoneclinic)

o Theindividualtakesresponsibilityforself-administeringhisorherprescription.ISPteammembersmaynottakeresponsibilityforholdingordispensinganymedicationonretreat.

• Individualsnoteligibletoattendanovernightretreatmaybeinvitedtoattendon-siteISPongoingaccompaniment(OA)programs.Thisdecisionremainsatthediscretionofteammembersandshouldbemadeinconjunctionwithhisorherlocalteamcoordinator.Teammembersmaynottransporttheseindividualsoff-siteatanytimeduetoliabilityconcerns.

• Individualsengagedin“harmreduction”-basedtreatmentprogramsthatdonotstrictlyprohibituseofalcohol/substancesmayparticipateinon-siteOAprogramssolongastheOAgroupisinformedinadvanceandtheirpresencedoesnottriggerothermembers.Thisdecisionremainsatthediscretionofteammembersandshouldbemadeinconjunctionwithhisorherlocalteamcoordinator.Teammembersmaynottransporttheseindividualsoff-siteatanytimeduetoliabilityconcerns.

• Asvoluntaryadults,allprospectiveretreatcandidatesmustbeabletotakeresponsibilityfortheirownphysicalandmentalhealthwhileparticipatinginanISPretreat.ISPteammembersmaynottakelegalresponsibilityforaparticipant’shealth,behaviororoverallwell-beingasaconditionofengagementinourprogram.Anyindividualwhoneedsawaivertoreleasehimorherintoanother’scarebycourtormedicalordermaynotparticipateinanISPovernightretreat.

• ISPteammembersarenotrequiredtobetrainedinEpiPenadministrationoropioidoverdosereversaldrugadministration(Naloxone).Incaseofemergency,simplycall911.SeeEmergencyProtocolsformoreinformation.

Non-DiscriminationPolicy

ISPdoesnotdiscriminateinprogramorvolunteeradmissionbasedonrace,color,sexualorientation,gender,nationalorigin,age,disability,oranyotherprotectedcharacteristic.ISPisfoundedandrootedintheCatholictraditionoftheSocietyofJesus;ourprogramhasadistinctheritage,however,individualsofallfaithperspectivesarewelcomeandencouragedtoparticipate.

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ISPwillmakereasonableaccommodationsforqualifiedindividualswithknowndisabilitiesaslongastheaccommodationdoesnotimposeunduehardshiponISP.AnyteammemberwithquestionsorconcernsaboutanytypeofdiscriminationwhilevolunteeringwithISPshouldbringtheseissuestotheattentionofhisorherlocalcoordinator,ordirectlytoThomasDrexler,ExecutiveDirector.SeeAnti-HarassmentPolicyformoreinformation.ISPBrand&Communications

ISPBrandISPteammembershaveanobligationtoguardtheISP“brand”withintegrityandthereforemaynotuseISP’sname,logo,endorsement,services,orpropertyfortheirpersonaladvantageorfortheadvantageofotherswithouttheexpresswrittenconsentofISP.

Communications

ISPiscommittedtoclearandconsistentmessagingacrosstheNetwork,andassuchworkswithaffiliatestoensurecommunicationspieceshaveauniformtone,voice,andvisualidentity.

CityAffiliates

Incollaborationwithaffiliateleadership,ISPwillprovidedesignandprintingofthefollowing:brochures,fliers,businesscards,eventinvitations,andacity-specificwebpage(aspartoflargerISPsiterolledoutin2019).Volunteersmay,iftheydesire,create:fliersforspecialaudiencesorevents,printore-newsletters,orotherelectroniccommunications,inaccordancewiththeISPStyleGuide(alsocomingsummer2019).Foranydesiredcommunicationsmaterialsnotlistedabove,pleasecontactCatherineRuffingDrotlefftodiscussdesignofanewpiece.WerequestthatyoudonotalteranymaterialswhichtheNetworkOfficecreates;ifchangesaredesired,ISPstaffwillmakethoseeditsinpartnershipwiththeaffiliate.WefurtherrequestthatyoucollaboratewiththeNetworkOfficeonthecreationanddevelopmentofstand-alonevideosorsocialmediapages.VolunteersmaynotcreateISP-relatedsocialmedia(i.e.“Facebook”)orotherwebpageswithouttheexpressconsentoftheNetworkoffice.

InstitutionalAffiliates

Uponrequest,theNetworkOfficewillprovidetheaffiliatewithISPbrandedmaterials,logosand/orpromotionalmaterialsandacopyoftheISPStyleGuideinordertoassistindevelopmentofco-brandedcommunicationsdevices.InstitutionalAffiliateprogramsmay

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notdesigntheirownISPlogoor“co-brand”byincorporatingtheISPnameorlogointoanewbrandidentity.InstitutionalAffiliatesarestronglyencouragedtocommunicatetheISPNetworkOfficewhenapplyingfornationalorregionalgrantsinordertoavoidthepossibilityofmultiple,competingISPgrantapplications.

MediaInquiries

ISPwillprovidearesponsetomediainquiriesassoonaspossible,generallywithin24hoursofreceipt.VolunteersshouldforwardrequestsforinformationorcommentsfromlocalmediatoCatherineRuffingDrotleff,DirectorofDevelopment&Communications,at312-226-9184.

ItisimperativethatISPspeakswithonevoicewhenrespondingtothemedia.OnlydesignatedstaffmembersorVolunteerssodesignatedbytheExecutiveDirectoraretohandlerequestsforinterviews.

TeamMemberPolicies

AppropriateBoundariesISPteammembersareexpectedtomaintainappropriateboundariesamongfellowteammembers,programparticipants,ISPstaff,andothercolleagues.Thisincludes,butisnotlimitedto:1)awarenessofpotentialpowerimbalancebetweenISPparticipantsandvolunteers;2)actinginanauthenticmannerconsistentwithISPmissionandvalues;3)engagingwithparticipantsinarespectfulandprofessionalmanner.Appropriateboundariesmustalwaysbemaintainedinthevolunteer-participantrelationshiptosafeguardourparticipants,andtheintegrityoftheISPprogram.Ifanyconcernsorquestionsarise,promptlycontactyourlocalteamcoordinatororISPRegionalCoordinator.Moreover,ISPteammembersmustalwaysabidebyallpoliciesofreferringagenciesandfacilitiesinwhichISPoperates.FailuretoabidebytheseguidelinesmayresultindismissalfromthevolunteerteamandprohibitfuturevolunteeropportunitieswithISP.(Formorehelpfulinformationonboundary-relatedissues,see‘MaintainingBoundaries’intheonlineNewVolunteerTraining.Additionalboundary-relatedinformationcanbefoundunder‘ContinuingVolunteerFormation’onPercipio.)ExchangeofMoney,GiftsorServicesInordertoensureappropriateministerialboundaries,ISPteammembersareprohibitedfromgiving,oraccepting,moneyfromprogramparticipantsforanyreason.Teammembersmaynotprovideanyspecialgoodsorservicestoprogramparticipants(individualgifts,money,

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itemsofvalue)thatarenotofferedtoallparticipantsequallyasastandardpartofISPprograms(suchastoiletries,quilts,giftcards,etc.)ThispolicyisdesignedtoprotecttheintegrityofourprogramsandISPvolunteerexperienceandtoavoidpotentiallyinappropriateorexploitativesituations.Duetoliabilityconcerns,ISPteammembersmaynotprovideorhelptoprocurechildcare,eldercare,petcare,oranyotherrelatedservicesforprogramparticipantsaspartoftheirISPvolunteerservice.ProgramparticipantswhoareparentsofminorchildrenorprimarycaretakersforotherdependentsareresponsibleformakingtheirownarrangementsforthoseundertheircareinordertoattendISPprograms.(Seealso‘GeneralLiabilityInformation’.)AnyquestionsaboutVolunteerBoundariesshouldbeaddressedtoyourlocalTeamCoordinator,orISPRegionalCoordinatorliaisonforyourISPaffiliate.Transportation

AsstatedintheLiabilityandInsurancesectionofthisdocument,allISPteammemberswhointendupontransportingretreatparticipantsintheirpersonalvehiclesmust:1)haveacurrentandvaliddriver’slicense;and2)maintainatleastminimumlevelsofpersonalinsurancecoverageasrequiredbyhisorherStateofresidence.Theteammembermustindicateandattesttothiscoverageaspartoftheapplicationprocess.Ifapersonisunwillingorunabletoprovidethisinformation,heorsheshallnottransportindividualstoaretreatoranyISP-affiliatedprogram.Duetoliabilityconcerns,theISPNetworkofficediscouragesuseofUber,Lyftorotherride-sharingservicestotransportparticipantstoandfromISPprograms.Intheeventyourteammustrelyonaride-sharingservice,anyparticipant(s)tobetransportedmustsignanISPwaiverpriortogettinginthevehicletoprotectISPandvolunteerteammembersfromlegalresponsibilityincaseofaccidentorincidentduringtransport.StandardsofConduct

MissionandValuesISPteammembersareexpectedtoconductthemselvesinawayconsistentwithISP’sguidingmissionandprogramgoals.Thisataminimumistoinclude:1)honoringthedignityofparticipants,ISPstaff,andothervolunteerteammembers;2)maintainingappropriatelevelsofconfidentialityandprivacy;3)maintainingcollegialrelationshipswithfellowteammembers,ISPstaff,andstaffmembersatreferringagencies;4)maintainingresponsiblerelationshipstodifferentcommunitiesoffaith;5)representingISPinawaythatmaintainsourmissionandprogramintegrity.

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AsrepresentativesofISP,teammembersareexpectedtoguardthereputationoftheorganization,toportrayapositiveimageofISP,andtoaddressissuesandsolveproblemswithrespectandthoughtfulness.AllinteractionsonbehalfofISPmustportraythehighestlevelofprofessionalismandintegrity.

ConfidentialityISPteammembersareexpectedtomaintaintheconfidentialityandprivacyofallprogramparticipantsandotherteammembersby1)protectingtheidentityoftheparticipantand2)keepingconfidentialalloralandwrittenmattersarisingduringtheretreatprogram.Thisconfidentialitypolicydoesnotapplywhenteammembersbecomeawareofongoingorimpendingphysicalharmtooneselforothers,childabuseorelderabuse.Inthesecases,ISPteammembersareobligedtoreportprogramparticipantsand/orvolunteersengagedinsuchactivitiesandmayprovidetestimonytotheproperauthorities.(SeeSafety&SafeEnvironment.)Onanorganizationallevel,ISPteammembersarerequiredtorespecttheconfidentialityofanyinformationtowhichtheymayhaveaccessbyvirtueoftheirpositionasanISPvolunteer.TeammembersmaynotdiscloseanyconfidentialinformationtoanyonenotauthorizedtoreceivesuchinformationortouseanysuchinformationwithouttheexpressconsentofISP.Confidentialinformationincludes,butisnotlimitedto,internalcommunications,informationaboutandcommunicationswithISPemployeesandvolunteers,itsbusinessplans,contributorlists,mailinglists,marketingmaterials,orinformationaboutpartieshavingbusinessdealingswithISP.Safety&SafeEnvironment

Intheeventavolunteerexperiencesathreattoone’spersonalsafety,informthelocalauthoritiesimmediately(Call911).InformISPDirectorofProgramsassoonaspossiblebycalling(312)226-9184.PleaseseeEmergencyProtocolsforguidanceonmanagingotherpotentialsafetyconcerns.

ISPiscommittedtoprovidingasafeenvironmentandcultureofsafetywhereallarevaluedandhonoredasanindividualcreatedintheimageandlikenessofGod.Inrarecases,ISPteammembersmaybecomeawarethroughparticipanttestimonyofabuseofvulnerablepersons.

ThefollowingtestimonyshouldbeimmediatelyreportedtotheISPDirectorofPrograms:1. Impendingharm,includingcredibleplansinvolvingphysicalharmtoselforothers2. Currentabuseofaminor,elderorvulnerableperson

StoriesofabusethatparticipantsdiscloseaboutthemselvesthathappenedinthepastcanandshouldbeheldconfidentiallyasasacredpartoftheISPretreatoraffiliatedprogram.Iftheteammemberreasonablysuspectsthatsomethingneedstobereported,heorsheshouldtakethiscourseofactionandproceedasdirected:

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1. Tellanothermemberoftheretreatteam(ideallyyourlocalcoordinator)andreportwhathasjustbeendisclosed.

2. CallISPCentralOfficeat312-226-9184andinformtheDirectorofPrograms.3. Calltheparticipant’sreferringagencyandinformthemofwhathasbeendisclosed.4. Calltheappropriatenationalhotlineandmakeareport.

ISPteammembersarestronglyencouragedtocontacttheirRegionalCoordinatororDirectorofProgramsifeverunclearaboutwhetherwhatthey’veheardorexperiencedconstitutesanabuseorreportableoffense.

ConflictResolutionISPteammembersareencouragedtoworkrespectfullywithfellowcolleaguesandtogivesuggestions,improveprocesses,promoteethicalconductandreportunsafe,unacceptableorillegalpracticeswithoutfearofretaliation.Aswithanyhumancommunity,disagreementsandconflictscanpotentiallyariseduringparticipationonyourISPteam.Volunteersareencouragedtoresolvedisagreementsinformallywheneverpossible.Exceptinthecaseoffraud,grossnegligence,orothercriminalactivity,teammembersareencouragedtofirstbringanyissuestohisorherlocalcoordinator.Ifnoresolutionisforthcoming,youmaycontactyourdesignatedRegionalCoordinator.

Anti-HarassmentPolicyISPstrivestopromoteaproductiveandsafeworkandvolunteerenvironmentanddoesnottolerateunlawfulharassment,includingverbalorphysicalconduct,whichharasses,disrupts,orcreatesanintimidating,offensive,orhostileenvironment,especiallyifsuchconductconcernsgender,sex,race,color,maritalstatus,religion,ancestry,age,disability,nationalorigin,sexualorientation,orveteranstatus.

Sexualharassmentisspecificallydefinedasunwelcomesexualadvances,requestsforsexualfavors,andotherverbalorphysicalconductofasexualnatureandcantakemanyforms,includingverbal,nonverbal,physical,visualortextual/electronic.

AnyISPteammemberwhobelieveshimselforherselftobetheobjectofsexualharassmentorwhoobservesanotherpersonbeingsubjectedtosexualharassment,isencouragedtobringtheincidenttotheattentionthelocalISPteamcoordinatorordirectlytoThomasDrexler,ISPExecutiveDirector.AnyISPteammemberwhoisfoundtohaveviolatedtheprohibitiononsexualharassment,orknowinglymakesafalsereportregardingsexualharassment,willhavetheirvolunteerstatusterminatedimmediately.

SocialMediaUse

ISPrealizesthatmanyofitsvolunteersmayparticipateinsocialmediaasawaytosharetheirlifeexperiencesandthoughtswithfamily,friends,andcolleagues.[SocialmediaincludesallmeansofcommunicatingorpostinginformationorcontentontheInternet,includingtoa

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volunteer’sownorsomeoneelse’s‘blog,’journalordiary,personalwebsite,socialnetworkingoraffinitywebsite,webbulletinboardorchatroom,whetherornotassociatedoraffiliatedwithISP,aswellasanyotherformofelectroniccommunication.]ISPrequiresitsvolunteerstouseallformsofsocialmediainaresponsiblemanner.Avolunteermaynever:

• postphotosorotherpersonalinformationaboutISPparticipantsonsocialmediawithouttheexpressconsentoftheISPNetworkoffice.

• usesocialmediatopostcomplaintsorcriticismsaboutISPprograms,staff,participantsorfellowteammembers.Examplesofsuchconductmightincludepostsmeanttointentionallyharmsomeone’sreputationormadeonthebasisofrace,sex,nationalorigin,sexualorientation,disability,religion,oranyotherstatusprotectedbylaworISPpolicy.

IfISPisasubjectofateammember’ssocialmediacontent,thatteammembermustbeclearaboutthefactthats/heisavolunteerandthathis/herviewsdonotrepresentthoseofISP.Asuseofsocialmediainvolvescertainrisks,ISPrequiresallvolunteerteammemberstoexercisecertainresponsibilities.Thus,anyvolunteer’ssocialmediaconductthatadverselyaffectshisorherserviceasanISPvolunteer,theworkofothervolunteersorstaff,oranyindividualswhoworkonbehalfoforinconnectionwithISP,suchashousingprogramsandfacilities,suppliers,vendors,etc.,mayresultindisciplinaryactionuptoandincludingterminationasavolunteer.

FinancialPoliciesParticipationwithinISPisconsidered,unlessuniquelyspecifiedatthewrittendiscretionoftheExecutiveDirector,tobeentirelyandsolelyvoluntary.BycompletingtheapplicationandacknowledgingthereceiptofthisHandbook,teammembersagreethatcompensationorremunerationforworkinsupportofISPoranyaffiliatedprogramsisnotexpected.Contributions(e.g.,“dues”)arenotrequiredbyISPtoparticipateinanyprograms.CityAffiliates

TeammembersareexpectedtobegoodstewardsofISPresourcesasourfinancesarisefromthegenerosityofISPbenefactors.Teammembers,likeparticipants,shallnotbenefitfinanciallyorcommerciallyastheresultoftheteammember’sstatuswithISP.Teammembersshallnotlendmoneyorgivegifts(monetaryorotherwise)toparticipants.FiscaloversightandmaintenanceofISPfiscalagencyisgenerallyconsideredthetaskoftheISPNetworkOffice.Solicitationoffundsandfinancialreportingshouldonlybedonein

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conjunctionwith,andatthediscretionof,theDirectorofDevelopmentand/orExecutiveDirector.

ReimbursementPolicy(forCityAffiliatesonly)ISPwillmakeeveryreasonableefforttocoveroutofpocketexpensesincurredbyteammembersonanovernightretreatoraffiliatedprogram(e.g.travel,food,etc.).Withtheapprovalofthelocalcoordinator,andasallowedforintheCityAffiliate’sannualISPbudget,costspaiddirectlybyateammembermaybereimbursedbytheISPNetworkOffice.TeammembersareexpectedtosubmitexpensestotheirRegionalCoordinatorinatimelymannerwithappropriatereceiptsattached.Expensessubmittedmorethansixweeks(45days)aftertheexpensewasincurred,orwithoutappropriatedocumentation,cannotbereimbursed.Ifnecessaryandappropriatelyrequested,ISPwillreimbursefortransportationexpensesincurredinsupportofaretreatoraffiliatedprogram.ISPwillreimburseatthecurrentIRSrateformilesdriveninsupportofacharitableprogram(atpublication,rateis14centspermile).Teammembersmaymake“in-kind”donations,themonetaryvalueofwhichwillbeappliedtotheCityAffiliate’sbudget.Whenmaking“in-kind”donations,teammembersmustprovideappropriatereceipts/documentationwithinsixweeksofthedonationinordertoreceivealetterfortaxpurposesandforcredittobeappliedtotheirlocalaffiliate.

InstitutionalAffiliatesTeammembersvolunteeringwithinISPInstitutionalAffiliatesarenoteligibletoreceivereimbursementfromISPforanyexpensesincurredduringISPretreatsoraffiliatedprograms.SuchreimbursementsfallunderthepurviewoftheISPsponsororganizationandtheirfinancialpolicieswithrespecttovolunteers.PleaseaskyourlocalcoordinatororInstitutionalAffiliateDirectorformoreinformation.

DismissalandVoluntaryWithdrawal

Dismissal

ISPreservestherighttodismissanyonefromtheprogramatanytime,atthediscretionoftheExecutiveDirector.DismissalfromISPincludesremovalfrom,andimmediatecessationof,anyISPprogramsoraffiliatedprograms,andprohibitsfutureinvolvementwithanyISPprogramsoraffiliatedprograms.

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AvolunteermaybedismissedfromparticipationinISPprogramsforoneormoreofthefollowingreasons,whichincludesbutisnotlimitedto:

• Conductingoneselfinamannerdeemedasmorallyorethicallyoffensive.• DisregardingtheguidingphilosophyandmissionofISPoranyprograms/agencies

withwhichISPisaffiliated.• Demonstratingapatternoffailuretoconductoneselfinawaycommensuratewith

ISP’sguidingphilosophy,mission,andgenerallyagreeduponbestpractices.• Havinganyseriousphysicaloremotionalproblemswhichinhibitonefrombeing

abletoreasonablyengagewiththemissionofISP.• DecisionbytheExecutiveDirectorthatthevolunteerisnotupholdingorobserving

thepoliciesandstandardsofISPasoutlinedinthisHandbook.

VoluntaryWithdrawalIfanISPteammemberisconsideringleavingISPduetoconcernsabouthisorherteamortheprogram,sheorheisencouragedtodiscusstheirconcernswiththeirlocalcoordinatorfirsttoseeifasolutionoraccommodationmightbepossible.Regardlessofreasonsforwithdrawal,participationwithISPisconsideredentirelyvoluntary;ISPinnowaycompelsavolunteertoremainconnectedwiththeteamandISPwillrespectthefinaldecisionofthevolunteer.

EmergencyProtocols

Situationsrequiringemergencyinterventionhaveoccurredinextremelyrarecircumstances.WhileISPdoesnotanticipateanyofthesituationsdescribedbelow,teammembersareencouragedtoprepareforandunderstandhowtorespondinanypotentialcrisisthatmayemergeduringparticipationinanISPRetreatoraffiliatedprogram.

MedicalIntheeventanacutemedicalemergencyoccursonanISPretreatoraffiliatedprograminvolvingaparticipantorteammemberotherresponsibleteammembersshould:

1. Assessthesituationanddeterminethemostappropriatecourseofaction.2. Call911tosummonanambulanceifnecessary.Ifthepersonisnon-responsive,itwill

beimportanttoinformtheEMTs/medicalauthoritiesofanyprescriptions,medicalconditionsorallergieslistedontheindividual’s“EmergencyContactForm.”

3. Remaincalm;assistauthoritiesasmuchaspossiblebyfollowingtheirdirectives;anddocumentasmuchofthesituationaspossible.

4. InformISPDirectorofProgramsassoonaspossible.5. Whenappropriate,theISPDirectorofProgramsoryourlocalcoordinatorwillinform

thedesignatedEmergencyContact.

ISPteammembersarenotrequiredtobetrainedinEpiPenadministration,oropioidoverdosereversaldrugadministration(Naloxone).Incaseofsuspectedoverdose,simplycall911.

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Rarely,aparticipantsufferingfromamental,emotionalorbehavioraldisorderwillbecomedisruptiveonanovernightretreat.Forthesafetyandwellbeingoftheotherparticipantsandfacilitators,itisstronglyadvisedtoremovetheparticipantfromtheretreatassoonaspossible.Ifimmediatetransportisn’tpossible,theparticipantshouldbeaskedtostayintheirroomuntildeparture;heorshemaynotjoininanyretreatactivities,includingmeals.Foodcanbebroughttotheparticipant’sroomifnecessary.Toensurethesafetyofourvolunteers,werequirethattwo(2)teammembersbepresentinthevehiclewhentransportingaparticipanthomeearlyforbehavioralornon-complianceissues.(Thisisnotrequiredwhentransportingaparticipanthomeearlyduetophysicalillness.)Theleadteammembershouldalertthereferringhousing/recoveryprogramofthesituationsotheyareawareandreadytogreettheindividualuponarrival.Ingeneral,ISPteammembersshouldusetheirbestjudgmentwhetheritissafeandreasonabletotransportparticipantswhobecomeproblematic.AsanISPteammember,youhavetherighttorefusetodriveanindividualifyoufeeluncomfortabledoingso.Inthiscase,itisappropriatetocallthereferringagencytoseeiftheywillcomeandpickuptheindividual. Ifaparticipantbecomesverballyabusiveorbeginsactinginaviolentorthreateningway,theleadteammembershouldcall911andhavetheindividualremovedbythepolice.Theparticipant’sreferringagencyshouldbenotifiedimmediately.

Weather-RelatedIntheeventofasevereweatheremergency,fireorothernaturaldisaster,followthebroadcastedadviceofauthorities(e.g.,“takecover”),orotherwisefollowpostedevacuationplans.Whenappropriate,andassoonaspossible,informyourlocalcoordinatorandtheISPDirectorofProgramsoftheemergency.

TransportationIntheeventanaccidentoccurswhiletransportingaparticipanttoorfromanISPretreatoraffiliatedprogram,followtheseprocedures:

1. Assessthesituationandinformtheproperauthorities(Call911)withanyimmediatemedicalemergencies.

2. CallthelocalPoliceDepartmentandrequestareportbetaken.3. Exchangeinsuranceinformationwiththedriveroftheothervehicle.4. Callotherteammembersandreferringagenciestoinformthemofthesituation.5. CalltheISPDirectorofProgramsandprovidethefollowingdetails:

a. Policereportnumber,includinganycitationswhichwereissuedb. Date,Time,LocationofIncidentc. Personsinvolvedd. Generaldescriptionofincident

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SubstanceUse/Non-complianceUseofalcohol,marijuanaorotherintoxicatingsubstancesarestrictlyprohibitedonISPovernightretreats.Anyparticipantfoundorsuspectedofusingordistributingalcoholorcontrolledsubstancesorotherwiseactinginadisruptive,non-compliantmannermustbetransportedhomeimmediately.Toensurethesafetyofourvolunteers,werequirethattwo(2)teammembersbepresentinthevehiclewhentransportingaparticipanthomeearlyforreasonsofsubstanceuseornon-compliance.Teammembersshouldalertthereferringhousing/recoveryprogramofthesituationsotheyareawareandreadytogreettheindividualuponarrival.Forthesafetyandwellbeingoftheotherparticipantsandfacilitators,itisstronglyadvisedtoremovetheproblematicparticipantfromtheretreatassoonaspossible.Ifimmediatetransportisn’tpossible,theparticipantshouldbeaskedtostayintheirroomuntildeparture;theymaynotjoininanyretreatactivities,includingmeals.Foodcanbebroughttotheparticipant’sroomifnecessary. Ifaparticipantbecomesverballyabusiveorbeginsactinginaviolentorthreateningway,theleadteammembershouldcall911andhavetheindividualremovedbythepolice.Theparticipant’sreferringagencyshouldbenotifiedimmediately.

VolunteerWaiverofLiabilityandConsenttoRelease

Asavolunteerteammember,IconsenttoparticipationinISPretreatandaffiliatedprogramsandvoluntarilyandwillinglyassumeallresponsibilityforallrisksanddangersassociatedwithmyparticipation.Asavolunteer,IagreetoberesponsiblefinanciallyforanylossesresultingfrommyactionsandwillindemnifyISP,anditsofficers,directors,employeesandagents,fromanylossordamageImaycauseduringISPretreatsoraffiliatedprograms.Inconsiderationofthis,IherebywaiveallclaimsandcausesofactionagainstISP,anditsofficers,directors,employeesandagentsandherebyholdharmlesstheseindividualsfromallliabilityexceptsuchlossordamagewhichwascausedbythesolenegligenceorwillfulmisconductbytheaforementioned.IconsentandgivepermissiontoISPtophotographorotherwiseusemylikenessinconnectionwithanyISPactivitiesforpromotionalpurposes.IunderstandthatanysuchphotographsandlikenessesandallrightsassociatedwiththemwillbelongsolelyandexclusivelytoISP,whichshallhavetheabsoluterighttocopyright,reproduce,alter,display,distribute,destroy,and/orpublishtheminanyformincluding,butnotlimitedto,print,electronic,video,and/orInternet.Iagreetowaiveanyandallrightswithrespecttoanysuchphotographsorlikenessesincludingcompensation,copyright,andprivacyrightsandanyrighttoinspectorapprovesuchphotographsorlikenessesand/orcopy,print,orothermaterialsthatmaybeusedin

ISP | Volunteer Handbook | Updated and effective as of October 30, 2019 Page30of30

connectionwiththem.Iherebyreleaseanddischarge,andagreetoholdharmless,ISP,itsofficers,agentsandemployees,andallpersonsactingunderitspermissionorauthority,fromanyclaimsandliabilityinconnectionwithsuchphotographs,accounts,orlikenessesand/ortheiruse.Iagreetothisstatement,understandingthetermsusedinitandtheirlegalsignificance.IwaiveandreleasetherighttolegalrecourseagainstISP,anditsofficers,directors,employeesandagents,knowinglyreleasedinreturnforallowingmyparticipationinISPretreatsoraffiliatedprograms.Mysignatureonthereceiptandacknowledgmentpageisintendedtobindintoperpetuitynotonlymyselfbutalsoanysuccessors,heirs,representatives,administrators,orassigns.

AcknowledgementandReceipt

IacknowledgethatIhavereceivedacopyoftheISPHandbook.IhavereadandunderstandthecontentsofthisHandbookandwillactinaccordwiththesepoliciesandproceduresasaconditionofvolunteeringwithISP.PleasereadthisHandbookcarefullybeforeyousignthisdocument.____________________________________________________________________________________________VolunteerName(PleasePrint)____________________________________________________________________________________________VolunteerSignature Date