���������������������������������������� ������������������������������������������������������������ ���������'�������� ��������������� �����������������������(���)

If you can’t �nd a care recipientin the portal, you may need todouble-check their name anddate of birth details using MyAgedCare.

A care recipient will need avalid approval before you enterthem into your service.Entry dates can’t be before theapproval start date.

You can submit a leave event withoutan end date. Once you know the leave end date,you can update the original leave eventto include this.

It is only possible to see a maximum of

24 months worth of claims andpayment history in the portal.

Providers have a limit of 2 years after the endof a payment period to vary a claim. You can’t submit, update or delete an event

more than 2 years old through the ACPP.

���������������������������������������������������������������������������������/��������������

Finalised claims and some events(e.g. ACFIs) may not show as�������� in the ACPP until the next working day.

Date: February 2021 Module code: ACPPM03INFO2

medicareaust.com/index