2020 agent guidepartners.ecenglish.com/sites/default/files/agent_guide_-_english.pdf · net...

2020 AGENT GUIDEUS CANADA UK IRELAND MALTA SOUTH AFRICA AUSTRALIA NEW ZEALAND

CONTENTS

2 | 2020 AGENT GUIDE

ACCREDITATIONSOur schools are accredited in each country by market-leading associations as well as by major international organizations.

US

Canada

UK

Ireland

Malta

South Africa

Accreditations 2 Introduction 3 EC's Differential Advantages 4 Agent Portal 5 Orange Carpet Experience 6 Customer Support Team 7 EC Online 8 Double Certification 9 Learning Materials 10 Timetables 11 English Plus 12 New Programs: Volunteering in Cape Town 13 New Programs: Club 50+ in Montreal 14 EC Toronto & 30+ 16 EC Vancouver & 30+ 17 EC Montreal 18 EC New York & 30+ 19 EC Washington, Dc 20 EC Boston 21 EC Miami 22 EC San Francisco 23 EC San Diego 24 EC Los Angeles 25 EC London & 30+ 26 EC Oxford 27 EC Cambridge 28 EC Brighton 29 EC Bristol 30 EC Manchester 31 EC Dublin & 30+ 32 EC Malta & 30 + 33 EC Cape Town 34 EC Sydney 35 EC Melbourne 36 EC Brisbane 37 EC Gold Coast 38 EC Auckland 37

2020 AGENT GUIDEEC PRACTICAL SALES GUIDE

DEAR AGENT,The Agent Guide will be your sales partner at EC during 2020. We know that EC is constantly changing; that's why we created this practical guide with updated information on our centers. In it, you'll find:

EC's Differential Advantages

What's changed: New programs and centers

Selling points and information on each individual center

This material complements our brochure and our Partners site (partners.ecenglish.com), bringing specific information to help you promote EC to your customers. With the 2020 Agent Guide, the sales pitch will always be on the tip of your tongue!

ENJOY IT!

Juliana Stange & Vivi [email protected]@ecenglish.com

Follow the Brazil sales team on Instagram!

@ecsalesteambrazil

2020 AGENT GUIDE | 3

BOUTIQUE CONCEPTChic & Clean – EC works under the Boutique Concept. The environment both inside and outside the classrooms is cozy, modern, and educational technology-oriented. Each school is carefully decorated to reflect a cultural aspect of the region where it is located.

STATE-OF-THE-ART INFRASTRUCTUREThe facilities are modern, the environment is pleasant, and the technological resources are state-of-the-art. Every school is equipped with interactive whiteboards (IWBs) in the classrooms, Wi-Fi, and computers available to the students.

EC's Differential AdvantagesThe sales pitch on the tip of your tongue

PREMIUM LOCATIONSAll EC centers have premium locations in their respective cities. Whether it's New York's Times Square, San Diego's La Jolla, or London's Euston -- we're always close to the action!

AWARDSFour times we've won the the highest award in the exchange-student business: the ST Star Award for Best Chain School in the World. We were elected for the first time in 2011 and then for three years in a row (2016, 2017, and 2018). Moreover, we're renowned in the industry for innovation and excellence in customer experience, having won such honors as the Star Innovation Awards (2009 and 2010) and the UK Customer Experience Silver Star Award (2016).

ACTIVITY CALENDAREvery center has a monthly calendar with free workshops and recreational activities. Learn more about each center's calendar on the Partners web site, by checking out the Travel Guide & Activities tab on the page for each location.


A LITTLE BIT MORE ON EC...EC English was founded by the Mangion family in 1991, when they opened their first school in Malta. Since then, our network has grown and is currently made up of 30 centers in 8 countries around the world: the United States, Canada, the United Kingdom, Ireland, Malta, South Africa, Australia, and New Zealand.

We are a chain of company-owned schools, which means our 24 regular centers and six 30+ centers all follow the same standards of quality and technology.

AGENT PORTALAccess portal.ecenglish.com today


DID YOU KNOW?Since 2017, when the Agent Portal was launched...

It's all too easy to do business with EC! At the Agent Portal, you can create quotes and print them with your agency's logo, check the real-time availability of accommodations, make reservations, and send enrollment forms to each of our 30 centers. We've sent 20,000 less

emailsTraditionally, all price inquiries, availability requests, and reservations were made via our Admissions email. All of that can be done at the Agent Portal now.

Our partners have saved over 80,000 hours awaiting confirmations of all sorts80,000 hours equals more than 9 years. This is the time we've saved with the Agent Portal and, as you know, time is money!

START USING THE AGENT PORTAL!

ORANGE CARPET EXPERIENCEThe sales pitch on the tip of your tongue


THE ORANGE CARPET EXPERIENCEWinner of the UK Customer Experience Star Award, this initiative was created by EC in 2017 with the goal of making the students' experience from their first weekend (Sunday Activity) to their last day with us memorable.

SUNDAY ACTIVITYWith a view to warmly welcoming our students and making them feel at home as from their first weekend with us (which is usually the most impactful moment for them), we organize this activity for the new arrivals on the eve of their first class. Each center promotes a specific activity, which usually includes a tour of a point of interest in the city and a chat for students to get to know each other. In this way, everyone gets familiar with the city and the school staff and meets other new students, so that on the first day of school, they feel more comfortable and acclimated.

NPS 80

40

4749

Before the Orange Carpet Experience Present

Homestay

Learning/Growth

Residences

EC Students - overall

Brazilian EC students

78

65

53

73

68

Customer satisfaction before and after the Orange Carpet Experience

NET PROMOTER SCORE (NPS)EC has an NPS of +53, which means its customer satisfaction rate is excellent. Among Brazilian students, the level of satisfaction is even greater, with a score of +65!

By way of comparison, Airbnb has an NPS of +43, Walmart's score is +32, and Apple's is +60.

CUSTOMER SUPPORT TEAMWe have a team dedicated to the handling of student complaints


Our Customer Support Team started operating full-time in May 2019 to address complaints only, offering more agile support to our students. It's important that complaints be handled by the Customer Support Team - if you contact the school or a sales member, the process may get delayed!

HOW THE CUSTOMER SUPPORT TEAM PROCEEDS

All complaints must be directed to [email protected] 1As soon as a complaint is received, we will contact the respective center so as to resolve the issue. Once the information is collected, we will respond to you with a brief summary of how we propose to rectify it.

2

Once every party has agreed on a solution to the problem, the case will be closed. We'll endeavor to have all complaints dealt with and concluded within 48 hours.

3

94.5% cases reported to the Customer Support Team are resolved within 48 hours!4

EC ONLINEEC Online is our learning management platform. The student is given access to the platform upon enrollment (booking confirmation) and can use it from that moment until 3 months after the end of their course at EC.

EC Online offers:

Study plan with student's progress follow-up chart

Additional exercises suited to each student's needs

School information: activity calendar, first day of school and academic matters

EC ONLINEDiscover our learning management platform

TRY EC ONLINE HERE!Now available in mobile version as wellCheck out below a sample of the features of EC Online (but please don't share this link with your student; they will receive their own access):Access: ecenglish.school/coreloginusername: ecenglish108 password: ecenglish

With EC Online, the student will receive assignments and activities as suggested by their teachers and according to their own feedback. Thus, it's possible to complement classroom learning with exercises more suited to their goals.

EC ONLINEExercises suggested according to the objectives and feedback of each student

Progress follow-up charts

Start Lesson

1Question

6Minutes

Exercise

Where do underpants come from? 2past simple

Test feedback

Start Lesson

6Question

8Minutes

Exercise

prepositions of timeat, on, in + times, dates

Test feedback

Start Lesson

6Question

6Minutes

Exercise

prepositions of timebetween, to, for, ago, by, before

Test feedback

16Speaking

Progress follow-up

8Participation and Motivation

8Homework

20

027 Mar 14 Apr 2 May

20


20



DOUBLE CERTIFICATIONDiscover EC's academic differentials!

EC is the only school on the market that offers the Oxford University Press Certificate. A differential advantage for your student!

HOW IT WORKSBefore the first day of class: Placement Test EC OnlineBefore departure, the student must take the Oxford Online Placement Test (OOPT), available on the EC Online platform. This test was developed by Oxford University Press and measures the student's grammar, reading, and listening skills. The OOPT has a duration of up to 80 minutes.

First day of class: Placement testOn the first day of class, a second 20- to 30-minute long test is applied in order to round out the student's placement and assess writing and conversation skills. In case the student hasn't taken the OOPT before departure, they must take it on the first day at school as well, which is not recommended. Only on the first day of class will the student know their precise level of English.

Last day of class: Exit test and OOPTAt the end of the course, the student takes the Oxford test again to have a comparative of their English level at the beginning and at the end of the course. That's why, in addition to the EC certificate, they also receive a certificate validated by Oxford University Press.

At the end of the course, in addition to the EC certificate, your student will also receive a certificate from Oxford University Press as an external validation of their learning.


OOPT Placement and Exit Test Certificate

Agent Information: IE - Intercambio

Course Start Date: 06/25/2018 Course End Date: 07/06/2018

Exit Test Date: 09/06/2018

Use of English Score

117.7

Listening Score

67.33

Overall Score

92.52

Time Taken

01:34:16

Overall Level

Advanced (C1)

Use of English Level

Proficiency (C2)

Listening Level

Upper Intermediate (B2)

Exit Test Results

500853Student ID:

Time Taken

00:46:40

Time Taken

00:47:34

Name: Simone Cristina Silva Barbosa

School: EC Toronto

Placement Test Date: 04/14/2018

Use of English Score

84.82

Listening Score

53.47

Overall Score

69.14

Time Taken

01:39:29

Overall Level

Upper Intermediate (B2)

Use of English Level

Advanced (C1)

Listening Level

Intermediate (B1+)

Placement Test Results

Time Taken

00:51:06

Time Taken

00:48:21

06/01/2020 07/02/2020

LEARNING MATERIALSDiscover EC's academic differentials!

EC seeks to be always up-to-date on the best teaching materials and methodologies in the industry. For this reason, we've combined the National Geographic Learning materials (for Core Classes) with exclusive materials developed by EC's academic department (for Special Focus classes).

The National Geographic Learning materials are among the most exciting today and are recognized for their academic rigor and innovative approach.


CORE CLASSESNational Geographic Learning Books

Outcomes - Europe, Oceania, and South Africa

Life - North America

ELECTIVES - SPECIAL FOCUS

EC-developed materials

Based on the latest research on learning

The student focuses on a topic for 5-10 weeks - learning customized to the individual's needs

Around March 2020, we will conclude the academic integration and start using National Geographic Learning materials in our Australia and New Zealand schools as well.

TIMETABLESDouble Banking (Zig-zag) made uncomplicated

HOURLY SCHEDULE (45 MIN/CLASS)USA, Canada, UK, Ireland, Malta, and South Africa

General English: 20 lessons (15 hours per week) No electives

Semi Intensive: 24 lessons (18 hours per week) The student picks an elective that takes place twice a week

Intensive: 30 lessons (22.5 hours per week) The student picks two electives that take place 4 or 5 times a week, depending on the center

AUSTRALIA & NEW ZEALAND (50 MIN/CLASS)

General English: 20 lessons (16.6 hours per week) No electives

Semi Intensive: 24 lessons (20 hours per week) The student takes an elective predetermined by the

school

Intensive: 28 lessons (23.3 hours per week) The student takes two electives predetermined by the school


WHAT IS TIMETABLE DOUBLE BANKING?It's class times alternating between morning and afternoon, that is, one day the student will have class in the morning and the next day in the afternoon. This timetable format is quite popular among our students as it allows them to experience the city in different ways and reduces absence figures because they don't have to wake up early for school every day.

WHICH DESTINATIONS WORK WITH DOUBLE BANKING?US, Canada, United Kingdom, South Africa, and Malta. In some schools, Double Banking takes place in peak season only - to find out which ones are on Double Banking, please consult our team via Skype or WhatsApp.

Important TIP: In Oceania and Ireland, classes are ALWAYS divided into Morning or Afternoon, without alternating periods.

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

08:30 – 10:00 Group A Group B Group A Group B Group A

10:00 – 10:15 Break

10:15 – 11:45 Group A Group B Group A Group B Group A

12:30 – 14:00 Electives / Special Focus for Groups A and B **

14:15 – 15:45 Group B Group A Group B Group A Group B

15:45 – 16:00 Break

16:00 – 17:30 Group B Group A Group B Group A Group B

Sample Double Banking timetable

DOUBLE BANKING (ZIG-ZAG) MADE UNCOMPLICATEDGROUP A: Morning classes: Mondays, Wednesdays, and Fridays Afternoon classes: Tuesdays and Thursdays

GROUP B: Morning classes: Tuesdays and Thursdays Afternoon classes: Mondays, Wednesdays, and Fridays

ENGLISH PLUSSupplement your English course with one of the activities below!


At some centers, EC offers the English Plus program: besides learning English, students can take additional classes in some other activity, getting to know a new aspect of the culture they are experiencing. Discover some such activities and centers that offer English Plus: EC NEW YORK: DANCE

Requirements 1 week of General English, beginner level and upwards.

How it works The student can take up to 5 dance classes a week, taught at the Broadway Dance Center.

EC SAN DIEGO: SURF

Requirements 1 week of General English, beginner level and upwards.

How it works One-and-a-half-hour long surf lessons on Pacific Beach, available all year round.

EC MALTA: DIVING

Requirements 2 weeks of General English, beginner level and upwards.

How it works The student is entitled to 2 or 4 diving sessions (theoretical and practical) at the PADI Open Water Diving Course.

EC MONTREAL: GASTRONOMY

Requirements 1 week of General English/French, beginner level and upwards. Only students over 18 years of age.

How it works 2 gastronomy sessions per week. Classes picked by the student and taught at night.

EC CAPE TOWN: SAFARI

Requirements 1 week of General English, beginner level and upwards. Only students over 18 years of age.

How it works 2-day safari including: transfer, accommodation for 1 night, and tours in an off-road vehicle.

E+

NEW PROGRAMSVolunteering in Cape Town

VOLUNTEERING FOR CHILDRENActivities include preparing food for children, helping with literacy, and other administrative tasks. In these programs, a certificate of good conduct is required.

Hout Bay Kids

J-Bay Kids (day care)

Kids Literacy for Life (literacy center)

Plettenberg Bay Kids

Kranshoek Kids


AVAILABLE AT: EC CAPE TOWNVolunteering is an incredible way to grow as a person, contributing significantly to communities and the environment. At EC Cape Town, students can volunteer to work with animals or children and, if you follow your passion, you can find the project that suits you best, where you'll make the most difference, all the while improving your English with real-world practice and causing a lasting impact on the local community.

Requirements: At least intermediate or upper intermediate English (at least 16 or 18 years of age, depending on the program). There's no need to be enrolled at EC Cape Town to participate in this program. Please check the requirements for each program on the Partners web site.

VOLUNTEERING FOR ANIMALSIn this program, volunteers can work on research or have practical experiences in contact with animals from the African region. Check out the available programs:

African Elephant Encounter

African Marine Encounter

African Wildlife Encounter

African Primate Encounter

African Coastal Birds Encounter

African Big Cats Encounter


NEW PROGRAMSClub 50+ in Montreal

In addition to the Club 50+ program in Malta, EC has just created a new program for students over 50 in Montreal! It's 2 to 4 weeks of immersion, combining study (English or French) with tourism and gastronomy lessons in the largest bilingual city in the world.

THE CLUB 50+ IN MONTREAL INCLUDES: 2 to 4 weeks of English or French (20 lessons per week)

Gastronomy lessons and food tour (once a week)

Wine tasting

Complementary activities (once a week)

Small classes with about 6-8 students per group having the teacher's full attention

STARTING DATES IN 2020: October 5 (4 week program)

October 5 or 12 (3 week program)

October 5, 12, or 19 (2 week program)

50+

CLUB 50+ IN MALTAThe first Club 50+ was implemented in Malta and offers:

2 weeks of English (20 lessons per week) Up to 5 activities per week Exclusive guided tour of various cities on the Island of Malta Transportation (round trip) for all activities Welcome dinner and farewell party

STARTING DATES IN 2020: May 4 to May 15 September 28 to October 9

Our centers in detail

EC TORONTO & 30+

Located in Midtown, the fastest growing neighborhood in Toronto, and 5 minutes from Eglinton subway station Station

Largest EC school in North America, with capacity for 330 students.

Our multicultural team speaks more than 10 different languages.

Only school in the entire EC network with a test center for all exams: TOEFL, TOEIC, IELTS, and Cambridge. Our teachers are also examiners for those tests.

Experienced teachers: more than half of our teachers have over 5 years' experience teaching English at EC.

All teachers are TESL certified. 75% of our teachers have a CELTA certificate and 25% have DELTA or a master's degree.

EC Toronto 30+: we have a complete center, exclusive for students over 30, with weekly activities specific for this audience.

Activities: EC Toronto has a complete calendar of in-school activities, such as the Talent Show, Culture Day, Halloween Party and more.

Canadian Pathways program available: the school arranges visits to universities and colleges in Toronto to bring students closer to academic life. Please contact our Pathways department to offer over 30 partner universities and colleges to your students!

Most popular workshop: Pronunciation Workshop.

EC Toronto Initiatives: the school organizes volunteer groups to assist at the Good Shepherd shelter in the summer, besides other initiatives, such as collecting clothes and food at other times of the year.


22Classrooms

13Average group

size

330Capacity

EC Toronto in numbers:

EC Toronto

Yonge & EglintonSubway

Eglinton Park

T

EC VANCOUVER & 30+

Located in downtown Vancouver, just a 1-minute walk from Granville Station and 5 minutes from the Vancouver Waterfront.

EC Vancouver is a test center for the Cambridge exam.

Offers preparation for the IELTS and Cambridge exams.

Our multicultural team speaks 7 different languages.

Orientation on the first day of class: we offer orientation on the first day of class in Portuguese, ensuring that the students will feel at ease and understand all of the school rules.

Most popular weekday activities: walk to Stanley Park, Capilano Bridge, Lookout, hike, and shopping tour.

EC Toronto 30+: we have a complete center, exclusive for students over 30, opened in early 2020!

Canadian Pathways program available: the school arranges visits to universities and colleges in Toronto to bring students closer to academic life. Please contact our Pathways department to offer over 30 partner universities and colleges to your students!



Take the opportunity to enroll your students at EC Vancouver 30+! The center opened in early 2020 and has modern, state-of-the-art facilities .

19Classrooms

13Average group

size

285Capacity

EC Vancouver em números:

EC Vancouver

Steam Clock

Harbour Centre

Pacific Centre

The Orpheum theatre

VNEW

EC MONTREAL

Located on Montreal's most popular street, Saint Catherine Street, and just 2 minutes away from Guy Concordia subway station.


You can study English, French, or take the Bilingual Program. Electives are offered in both languages.

Free Academic Extras every Friday: Quebecois expressions, pronunciation clinics, movie discussions, IELTS workshops and more.

English or French Plus: Gastronomy lessons (2 sessions a week).

Offers preparation for the IELTS, DELF, and DALF exams.

Our number of English and French students is balanced (approximately 50% each) and the Bilingual Program grows every year!

Club 50+: Once a year EC organizes the Club 50+, a two- to four-week exchange program for students over 50 years of age. Learn more on page 15.

EC Montreal Initiatives: EC Montreal actively participates in donating for non-profit institutions, such as fundraising for the Shriner's Hospital for Children, collecting clothes for the Salvation Army, collecting toys and non-perishable foods for the CTV Spirit of Giving. This year, EC Montreal is for the first time collecting funds for the Canadian Refugee Center.


EC Montreal

Museum Quarter

Museum of Fine Arts

Montreal CanadiensHall of FameCentral

Station

Canadian Centre for Architecture

EC Montreal in numbers

Mo

22Classrooms

12Average group

size

290Capacity

EC NEW YORK & 30+

In April 2019, EC New York moved into the Paramount Building, former headquarters of one of the most traditional cinema studios in the world. It's 4 minutes away from the old school, still on Broadway and in the heart of Times Square.

Recently renovated school with vintage decor, full of references to Hollywood classics.

Offers TOEFL Exam Preparation.


45% of the staff has more over 10 years' experience.

55% of our teachers have a Master's degree or PhD and 65% of them have already taught English in other countries. All teachers have English as their first language.

Activities: On occasion, EC New York arranges tours to take groups to watch Broadway musicals.

English Plus: Dance. Take classes at New York's renowned Broadway Dance Center every day!

EC New York 30+: We have a dedicated space for students over 30 years of age.

English in Action available at EC New York!

Most popular workshop: Pronunciation Workshop. This workshop is conducted by a teacher specialized in Speech Pathology, so your student will have the best possible technical monitoring to improve pronunciation and conversation!


EC Vancouver in numbers

Grand Central Terminal

Empire State Building

Theatre District

Rockefeller Center

CentralPark

Bryant Park

Times Square

EC New York

NY

19Classrooms

13Average group

size

285Capacity

EC WASHINGTON, DC


Close to Washington's top tourist attractions, just a 5-minute walk from the White House!

Activities: Throughout the year, the school arranges museum tours, sightseeing, and happy hours. In the summer there are outdoor activities, such as “Chess in the Park,” and in the winter activities such as ice-skating or bowling.

Offers preparation for the TOEFL and IELTS exams (20 GE + 10 Exam Prep.)

EC Washington has capacity for 165 students, which means it's a small-sized school and the staff can be closer to the students, forming a strong sense of community.

Strong academic profile: the destination has a business/executive profile and the students are more focused on learning English. In addition, the Academic Year program (24 weeks or longer) is also very popular at EC Washington.

Customer service at EC Washington scores NPS 80, the highest in the entire EC network!

Most popular workshop: Guided Study. It's a customized workshop, where students can request help on the topics they most struggle with.

EC Washington in numbers:

EC Washington D.C.

National Geographic Museum

Renwick Gallery

The White House

W

11Classrooms

12Average group

size

165Capacity

Washington has fewer Brazilians and Latin-Americans than most other destinations, which means more opportunities to practice English full time!

EC BOSTON


Located in downtown Boston, at Quincy Market, no school in the area is more central than ours.

In addition to the CELTA or DELTA certification required to teach at EC, many teachers at EC Boston also have experience teaching English at universities.

Offers TOEFL Exam Preparation (20 GE + 10 TOEFL).

Conversation Partners: Students attending for 8+ weeks can practice English with natives, who are usually recent graduates from Harvard, Columbia and Boston University. A great way to meet new people and find out more about the city's lifestyle. And that's for free!

Volunteering Club: Students get together at least twice a month to plan volunteering projects. The projects include visiting the Boston Senior Center and participating in city events, such as marches against breast cancer and against starvation.

Activities: EC Boston regularly arranges visits Harvard and MIT, where teachers can take them to attend a public lesson.

Weekend activities: trips to New York, Niagara Falls, Philadelphia, Washington, DC, and many others.

Boston is a young college town - there are more than 60 colleges and universities in Boston, and students from all over the country choose to study in this city.

Most popular workshop: Pronunciation Clinic.

EC Boston in numbers:

EC Boston

New England Aquarium

Boston Harbour Cruises

Christopher ColumbusWaterfront Park

Old State House Boston City Hall

North End

Bo

11Classrooms

12Average group

size

165Capacity

EC MIAMI


Located on Lincoln Road, one of Miami's main avenues. That street is closed for pedestrians, serving as an open-air shopping mall.


Offers TOEFL Exam Preparation. (20 GE + 10 TOEFL).

Beach Volleyball: on Fridays, school staff and students usually get together to play volleyball on the beach. In peak season (spring), EC Miami also organizes cinema in the park events where students can watch movies and interact with the locals.

Weekend activities: The school arranges tours and activities. Don't forget to recommend the Key West day tour to your student: they can go snorkeling or shopping in that historic region.

Weekday activities: the center organizes various in-school activities, including dance sessions, holiday events, and the famous Pot Luck, when students introduce their region's favorite typical dishes to their classmates.

Most popular workshop: Speaking with Confidence.

EC Miami in numbers

EC Miami

South Beach

Flamingo Park & Pool

Miami BeachBotanical Garden

The Fillmore Miami Beach

Mi

9Classrooms

12Average group

size

135Capacity

EC SAN FRANCISCO


Located in downtown San Francisco, just a few minutes' walk from Union Square.

Offers TOEFL Exam Preparation (20 GE + 10 TOEFL).

Activities: One of EC San Francisco's most popular activities is our Golden Gate Park BBQ! Our staff makes burgers and hot dogs, and everyone has a chance to play baseball, volleyball, badminton, and football.

Volunteering activities: In this activity students are invited to share in different volunteering projects each month. Recently, they've participated in a volunteering project at Glide Memorial Church, serving food to local homeless people.

English in Action available at EC San Francisco: your student can practice English in an American business environment!

Wednesday Walking Tour: a member of our staff takes students on a tour of various San Francisco neighborhoods, showing the sights and history of the city.

EC San Francisco endeavors to stay connected with the local technology and startup scene: our students can participate in workshops, conferences, and seminars on professional development, promoted by local startups.

Most popular workshop: Pronunciation Club.

EC San Francisco in numbers

EC San Francisco

Oakland Bay Bridge

ChinatownFerry Building Marketplace

South Beach

Rincon Hill

Financial District

SF

15Classrooms

12Average group

size

222Capacity

EC SAN DIEGO


Located in La Jolla, a region known for its stores and amazing beaches.

Recently renovated school decorated with a beach theme.

Offers preparation for the Cambridge and TOEFL exams Conversation Partners: Students can practice their

English with local volunteers from a nursing home and thus have an opportunity to get to know the natives better and discuss interesting topics about San Diego! Students may also volunteer to help at the home (Casa Loma).

School activities: The school organizes the “Chess Club,” where students meet with an instructor to play chess.

Weekend activities: EC San Diego regularly arranges tours to Disneyland and Universal Studios, as well as to Los Angeles and Las Vegas.

English Plus with surf lessons. English in Action available at EC San Diego: your

student can practice English in an American business environment!

Surf and kayak lessons available - just sign up at the reception!

Some local restaurants and shops offer discounts to our students.

Most popular workshop: Pronunciation Workshop. But in addition to it, we offer Conversation and Grammar Skills - also highly sought after by students.

EC San Diego in numbers

EC San Diego

La Jolla Cove

La Jolla Caves

In June 2018, EC San Diego moved into a new location, a mere 200 meters away from its previous address, still in La Jolla.

SD

8Classrooms

12Average group

size

120Capacity

EC LOS ANGELES


EC Los Angeles is located just 20 minutes away from the Santa Monica Pier and 2 minutes away from the Third Street Promenade, one of the best locations in town.

It's the largest EC center in the United States, with capacity for 350 students.


Some yeachers at EC Los Angeles speak Portuguese (Brazilian) and are able to understand quite well the difficulties faced by students.

Activities: EC Los Angeles offers several weekend tours, such as visits to Disneyland, Las Vegas, Universal Studios, and more!

Offers preparation for the TOEFL and Cambridge exams.

Workshops: EC Los Angeles has three weekly workshops: Pronunciation Club twice a week and English Clinic once.

EC Los Angeles in numbers

EC Los Angeles

Santa Monica Beach

Santa Monica PlaceShopping Complex

Santa Monica Pier

LA

21Classrooms

12Average group

size

225Capacity

EC LONDON & 30+


Located in Euston, in front of Euston Station, one of the city's most accessible locations and near London's main tourist attractions.

Offers preparation for the Cambridge and IELTS exams.

About 50% of teachers are DELTA-certified or have a Diploma.

Group Meditation Class: Every Tuesday EC London organizes a free meditation group!

Activities: the school offers tickets at great prices to attractions like the London Eye, Kensington Palace, Madame Tussauds, among others.

Weekend activities: EC London provides weekend tours to the cities of Cambridge, Oxford, and Bath.

EC London 30+: We have a dedicated space for students over 30 years of age. Every week, the 30+ students can also participate in the Dinner Club, an exclusive dinner to get to know each other and interact (£ 20 on average).

Most Popular Workshops: CV workshop, Pronunciation Skills, Conversation Sessions.

EC London in numbers

EC LondonWest End

Russell Square Station The British Museum

EUSTON

St Pancras Station Holborn Station

Temple Station

Trafalgar Square

Leicester Square

St. Paul's Cathedral

L

14Classrooms

12Average group

size

186Capacity

EC OXFORD


Located in among the Oxford University colleges, providing a strongly academic environment to students.

EC Oxford's customer service scores NPS 72, the third highest in the entire EC network!

Offers preparation for the IELTS exams.

Monday Welcome: every Monday, EC Oxford organizes a special event to welcome the new students, introduce its staff, and show the amazing activities available in Oxford.

Social Theme: Each week students vote on a social theme to be discussed in the clinics or workshops. Some examples include: British Culture Week, Art Week, Music Week, International Food Week, Festivals Week, Chocolate Week, and so on.

EC Oxford has capacity for 90 students, which means it's a small-sized school and our staff can be closer to the students, forming a strong sense of community.

Every week, EC Oxford organizes an event outside the school for the students, such as bowling, laser tag, ice-skating, among others.

Weekend activities: EC Oxford provides weekend tours to London, Stonhenge, Bath, Manchester, Liverpool, and sometimes even Amsterdam and Bruges.

Most popular workshop: Debating Workshops - students can't miss this workshop organized along with Oxford Union!

EC Oxford in numbers

EC Oxford

O

9Classrooms

12Average group

size

130Capacity

EC CAMBRIDGE


Only English school located in Cambridge's historic center, close to the main shopping areas in Cambridge.


Our teachers have, on average, 8 years of experience teaching english.

One-third of our teachers are DELTA-certified.

Activities: Near Cambridge, students can visit Ely Cathedral or Grantchester during a weekend trip. They also have the opportunity to get to know Edinburgh, Warner Bros. Studios (Harry Potter), and London (just 50 minutes by train).

Sunday Activity: the students get together for brunch or coffee to meet before the first day of class. Many students participate in this activity and it's a huge hit at EC Cambridge!

Most Popular Workshops: Speaking Clinic, CV Clinic, and Interview Preparation.

EC Cambridge in numbers:

EC Cambridge

Parker's Piece ParkJesus Green

Christ's College

Christ's Pieces Park

ADC Theatre

The Mumford Theatre

The Grafton Centre

C

14Classrooms

12Average group

size

203Capacity

EC BRIGHTON


Very well-located school - almost in front of the famous Brighton Pier and a few meters walk from the city's main train station.

We've recently expanded our school - from 16 to 18 classrooms, with capacity for 270 students now.


Our multicultural team speaks 7 different languages!

Ceilidh: a traditional Scottish party that EC Brighton organizes every year. In this event, students discover more about the Ceilidh, its dances and traditions, and EC Brighton collects funds for charities.

30% of our teachers have a Master's degree or Diploma, and an average of 7 to 8 years' experience teaching English.

Activities: EC Brighton organizes activities and offers tickets at great prices for UK's top attractions, including tours to Bath, Stonehenge, and London.

Pub Nights: every Tuesday night, the school organizes a pub night at a local pub for 16+ students. On Wednesdays, there's the pub night for 30+ students.

Brighton Festivals: in May, Brighton receives countless music, arts, and theater festivals. In this period, the school raffles tickets to some of those festivals every week!

Most popular workshop: Conversation Sessions.

EC Brighton in numbers:

EC Brighton

Royal Pavilion

Brighton Museum & Art Gallery

Brighton Pier

SEALIFE Brighton

Brighton Beach

Old Steine

Theatre Royal

B

18Classrooms

12Average group

size

270Capacity

EC BRISTOL


Located on Queen Square, one of the greenest areas in downtown Bristol.

EC Bristol is the school with the smallest amount of Brazilians, so it's the ideal place for those looking for full English immersion!


Activities: students can visit the home of artist Bansky in the Street Art Tours. In addition, the free activities include tours of Bristol's harbor area.

Weekend activities: tours to Oxford, Glastonbury, Stonehenge, Bath, and Cardiff available.


EC Bristol em números

EC Bristol

Arnolfini Arts Centre

Queen SquareBristol Old Vic

Bristol HippodromeTheatre

St Nicholas Market

Br

18Classrooms

12Average group

size

191Capacity

EC MANCHESTER


Located in downtown Manchester, just a few minutes' walk from Manchester Picadilly Station.

Our multicultural team speaks 6 different languages!

Offers preparation for the IELTS exam (20 GE + 10 IELTS).

All teachers have at least 2 years' experience teaching English, and some have up to 15 years' experience.

Weekend activities: Manchester is the perfect location for anyone wishing to explore the UK. A mere one-hour trip away, students can visit Liverpool, London, and Edinburgh.

Weekday activities: every week, the school promotes such activities as cinema, bowling, soccer, and mini golf, in addition to other outings, such as skydiving skiing.

Experience Trips: on occasion, EC Manchester arranges guided tours to attend a Manchester City soccer match.

Sunday Activity: students are taken on a guided tour of downtown Manchester and have the chance to discover the main areas of the city, besides having lunch together and getting to know each other before the first day of class. Many students participate in this activity and it's a huge hit at EC Manchester!


EC Manchester in numbers

EC Manchester Manchester Piccadilly

Station

Central Library

Manchester Central Convention Complex

Chinatown

Town HallManchester Art Gallery

Mc

9Classrooms

12Average group

size

135Capacity

EC DUBLIN & 30+


Located in Portobello, one of the best locations in Dublin 6.

Next to the school, you can find several supermarkets, restaurants, and pubs, as well as get to the famous Temple Bar neighborhood, just a 25-minute walk away.


Weekend activities: you can gather your friends and take small weekend trips. One of our students' favorite outings is the Celtic Boyne Valley Tour.

EC Dublin 30+: We have a dedicated space for students over 30 years of age.

Study and Work: we offer a monthly Job Club to assist our students in preparing a CV and individual training in techniques for job interviews. Free Lessons are also offered to help our students understand the Irish job market.


EC Dublin in numbers

EC Dublin

Trinity CollegeThe National Concert Hall

& Book of Kells

Molly Malone Statue

St Stephen's Green

St Patrick's Cathedral

Portobello

EC Dublin opened in early 2018, so all of its facilities are brand new and have state-of-the-art technology.

D

9Classrooms

12Average group

size

135Capacity

EC MALTA & 30+


Located in Saint Julians, just a few minutes' walk from the shore.

It's the first and largest school in the entire EC network.

Offers preparation for the Cambridge, IELTS, and TOEFL exams.

English Plus with diving lessons.

EC Malta 30+: We have a dedicated space for students over 30 years of age.

Club 50+: Twice a year EC organizes the Club 50+, a two-week exchange program for students over 50 years of age. Learn more on page 15.


Our teachers have, on average, 8 years' experience teaching english. Some of the most experienced ones have been at EC Malta for 20, 19, and 16 years.

EC Malta is an authorized Cambridge exam center.


EC Malta in numbers

EC Malta

Spinola Bay

St. George's Bay

St. Julian's Terminus

Portomaso Marina

Paceville

EC Malta is open on weekends, so students can visit the school as soon as they arrive on Malta or when they are preparing to return to their home country.

Ma

44Classrooms

10Average group

size

498Capacity

EC CAPE TOWN


Located in the heart of Cape Town's business district, just a few blocks from the famous Long Street.

Customer service at EC Cape Town scores NPS 73, the second highest in the entire EC network!

Our teachers have, on average, 9 years' experience teaching english.


EC Malta is an authorized Cambridge exam center.

Rainbow Dreamers: Students can participate in a volunteering project in Kalkfontein, helping underprivileged children in the local communities.

Internship Program: Students with at least 4 weeks of course can apply for the Cape Town internship program, with openings in the sectors of marketing, finance, HR, and hospitality, among others. Intermediate English required.

English Plus including Safari!

New volunteering programs in social work and animal care! Find out all the details on page 13.

Most popular workshop: Writing workshops, where students have the opportunity to improve their writing, one of the points they usually struggle the most with.

EC Cape Town in numbers

EC Cape Town

Two OceansAquarium

Bo-Kaap Museum

V&A waterfront

Cape Town Stadium

Clifton BeachesSignal Hill

CT

12Classrooms

12Average group

size

180Capacity

EC SYDNEY


Amazing location in Darlinghurst, in the CBD, close to of the city's main tourist attractions. Just a 10-minute walk from the city center.

Campus shared with Charles Sturt University, allowing greater engagement with university students.

The school has two floors, the second of which includes a terrace overlooking the Opera House where students can relax after class. On that floor, there's a large library and study area available to our students.

The school building (ground floor) offers various services, such as supermarket, restaurants, and cafes.

Our multicultural team speaks 11 different languages. Our Center Director lived for 6 years in Brazil and speaks Portuguese as a second language.

Weekend activities: in partnership with Colorful Trips, EC Sydney offers trips to the Blue Mountains, Port Stephens (to see dolphins and whales), and Hunter Valley (for wine tasting).

Partnership with Australian Surf Tour: all year round (except in the winter), students can surf weekends with the supervision and assistance of Australian Surf Tour.


Offers evening classesEC Sydney in numbers

EC Sydney

Sydney Opera House

Sydney Harbour Bridge

Sydney Observatory

The former Embassy in Sydney was fully renovated in early 2019 and became EC Sydney. The facilities are modern and have state-of-the-art technology.

S

14Classrooms

15Average group

size

465Capacity

EC English Australia Pty Ltd, Trading as EC English, ABN: 33627691696. CRICOS Provider Code: 03812F

EC MELBOURNE


EC Melbourne in numbers

EC Melbourne

Sea Life Aquarium

Cookes Cottage

Royal Botanic Gardens

Batman Park

Melbourne Museum

Our school is located in downtown Melbourne, on Church Lane, close to cafes, restaurants, supermarkets, and subway and bus stations.

EC Melbourne is the largest EC center in Oceania, with capacity for 500+ students.

Campus shared with university students from Charles Sturt University, which brings our students closer to academic life.

Typical Australian gastronomy-themed school decor.

Our teachers have, on average, 10 years' experience teaching English to international students.


Mothly guided activities with our teachers at Melbourne's tourist attractions.

Offers evening classes.

Most popular workshop: Study Club, Conversation Club, and Job Seekers Cub.

Me

15Classrooms

15Average group

size

The former Embassy in Melbourne was fullyfully renovated in early 2019 and became EC Melbourne. The facilities are modern and have state-of-the-art technology.

501Capacity


EC BRISBANE


Located in the CBD, on Charlotte Street, and a few meters' walk from South Bank and the city's artificial beach. EC Brisbane is close to cafes, supermarkets, shops, and restaurants.

Cozy school, with capacity for up to 300 students, offering two lounge areas for students to interact and unwind after class.


The school occupies an exclusive floor, a few meters away from our student residence Student One.


Offers evening classes.

Activities: Tours to Gold Coast and Sunshine Coast available.

Most popular workshops: Conversation Club and Job Advice Workshop. In the Conversation Club, students have the opportunity to practice English in an informal environment; in the Job Advice Workshop, students receive tips on preparing a CV and taking job interviews.

EC Brisbane in numbers

EC Brisbane

South Bank Parklands

Streets Beach

Mowbray Park

The former Embassy in Brisbane was fully renovated in early 2019 and became EC Brisbane. The facilities are modern and have state-of-the-art technology.

Bb

11Classrooms

15Average group

size

300Capacity


EC GOLD COAST


Located on Cavill Avenue, a few meters' walk from the shore.

It is one of the few English schools located in Surfers Paradise, the most popular and bustling area of the Gold Coast.

EC Gold Coast is a small-sized school and our staff can be closer to the students, forming a strong sense of community. It's the smallest EC center in Australia.

The school provides a younger, cooler, beach-themed environment.


Language Semester Abroad available: 24-, 28-, or 36-week class programs.

We offer two accommodations at walking distance from school.

Most Popular Workshops: Conversation Club and Job Advice Workshop. In the Conversation Club, the students have the opportunity to practice English in an informal environment; in the Job Advice Workshop, the students get tips on preparing CVs and taking job interviews.

EC Gold Coast in numbers

EC Gold Coast

Skypoint Observation Deck

Surfers Paradise Esplanade

Ripley's 'Believe It or Not! Surfers Paradise

Infinity Attraction

The former Embassy in the Gold Coast was fully renovated in early 2019 and became EC Gold Coast. The facilities are modern and have state-of-the-art technology.

GC

5Classrooms

180Capacity

15Average group

size


EC AUCKLAND


School located on K-road, the famous Karangahape Road, a few meters' walk from Queens Street - which crosses the city center.

Cozy school, with capacity for 200 students and thematic decoration depicting the fauna and flora of New Zealand.


Our teachers have, on average, 9 to 10 years' experience teaching english. Most teachers have international experience teaching in such countries as Japan, France, Thailand, China, and others.

Offers preparation for the IELTS exams (as an elective).

Student residence 15 minutes away on foot from school.

Weekend activities: the school offers some weekend activities, such as the tour to Muriwai Beach, kayaking, wine tasting, Piha Beach, and Lion Rock, among others.

Most popular workshop: Conversation Club, Study Club, and IELTS Club.

EC Auckland in numbers

EC Auckland

Sky Tower

Silo Park

Viaduct Lookout

Aeota Square

The former Embassy in Auckland was fully renovated in early 2019 and became EC Auckland. The facilities are modern and have state-of-the-art technology.

A

8Classrooms

13Average group

size

200Capacity

EC English (New Zealand) Limited delivers English language courses on behalf of Study Group NZ Limited trading as Embassy English, Education organisation number: 7459, NZBN: 9429037376802


+


GIVING BACKWe donate 1 euro for building schools in Cambodia for every student enrolled at EC

Since 2016, EC has had a partnership with United World Schools, a charity that provides education for children in underprivileged regions of the world. This initiative, just as all social responsibility projects carried out in schools, somewhat reflects our Orange Blood and EC values.

So far, we've financed the construction and offered ongoing support to two schools in northern Cambodia. In February 2017, we sent a team of EC volunteers to Ban Houy, Cambodia. Again, in 2019, we sent 11 EC employees to visit and volunteer in Ban Houy and at our second school in Don Lo.

We believe that, in this way, it's possible to give back to society and provide richer experiences to our team and students.

EC CENTERSCANADAEC TORONTO & 30+

EC VANCOUVER & 30+

EC MONTREAL

USEC NEW YORK & 30+

EC WASHINGTON, DC

EC BOSTON

EC MIAMI

EC SAN FRANCISCO

EC SAN DIEGO

EC LOS ANGELES

IRELANDEC DUBLIN & 30+

MALTA EC MALTA & 30+

UKEC LONDON & 30+

EC OXFORD

EC CAMBRIDGE

EC BRIGHTON

EC BRISTOL

EC MANCHESTER

AUSTRALIA EC SYDNEY

EC MELBOURNE

EC BRISBANE

EC GOLD COAST

NEW ZEALANDEC AUCKLAND

SOUTH AFRICAEC CAPE TOWN

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