20th annual maacm€¦ · web viewsecurity concepts such as “lock, block and silence” and...

MID-ATLANTIC ASSOCIATIONFOR

COURT MANAGEMENTwww.maacm.org

AGENDA

CLARION RESORT FONTAINEBLEAU HOTEL, OCEAN CITY, MARYLAND OCTOBER 23 – OCTOBER 26, 2016

SUNDAY, OCTOBER 23

3:00 – 4:00 pm Conference Rooms 4 & 5 Pre-Conference Board Meeting

4:00 – 8:00 pm 1st Floor Lobby Conference Registration

5:00 – 5:30 pm Conference Room 1 Hosts and Reporters Meeting

6:00 – 7:00 pm Conference Rooms 2 & 3 First Time Attendees’ Reception(Sponsored by the National Center for State Courts and the Institute for Court Management)

7:00 – 9:00 pm Grand Ballroom Vendor Reception

9:00 – 11:00 pm Cabana 201 Night Networking(Sponsored by Dewberry)

MONDAY, OCTOBER 24

7:00 am – 4:30 pm 1st Floor Lobby Conference Registration

7:00 – 8:30 am Grand Ballroom Continental Breakfast

8:00 – 4:00 pm 1st Floor Lobby Cyber Cafe

8:00 am – 4:30 pm 1st Floor Lobby TECH Bar and TECH BytesInstructors: Tara Thomas and the Meeting Pool

The TECHBar will be set up throughout the day for any MAACM Member wishing to get more information and training on the latest in tech, apps, devices, and other business-oriented solutions. Experts in the latest trends in technology will be available at all times during the conference to answer any and all attendee tech and app questions, especially during networking and break times. TECHBytes will be short (10-15 minute) workshops designed around specific topics, such as “Apps for Work/Life Balance,” “Tips & Tricks to Get to Know Your Mobile Devices Inside & Out!” and “Hot Trends in Wearable Technologies.” The times for these TECHByte workshops will be listed in the TECHBar Agenda.

7:45 – 8:15 am Conference Room 3 Michigan State University (MSU) Certificate Program OrientationPresenter: Maureen O’Connor

8:30 – 9:00 am Crystal Ballroom WelcomeDave Seeman, MAACM President

Crystal Ballroom Opening RemarksHon. Mary Ellen Barbera, Chief Justice, State of Maryland

9:00 – 10:00 am Crystal Ballroom KEYNOTE: Are We Having Fun Yet? Presenter: Bruce Christopher

In this humorous session, the audience learns the power of a positive attitude and the secrets only OPTOMISTS know! They will discover how attitude creates success, shapes moods, and is contagious. This presentation is great for employee motivation, customer service training, stress management, leadership and personal life attitude adjustments.

10:00 – 10:15 am BREAK – PLEASE VISIT THE VENDORS!

1st Floor Lobby Tech Byte Topic: Hot Trends in Wearable Technologies

From Google Glass to bio-tracking safety clothing to smart watches, individuals and companies are depending more and more on these technologies to track biometrics, improve lifestyle and reduce repetitive stress and injury. Join us to learn more about this trend and exciting advances in the field of wearables. Also touch and test some of the most popular consumer wearables currently in use.

10:15 – 11:45 am CONCURRENT WORKSHOPS

Conference Room 1 Sexual Orientation and Gender Identity; State of The State MAACM 2016Presenters: David Beverly

The goal of this session is to provide information about sexual orientation, especially as it relates to court users and staff. Topics addressed include an overview of relevant terminology, the coming out process, and how to be an ally for someone who identifies as lesbian, gay, bisexual, transgender or queer. Participants at this training session will have an opportunity to make a personal commitment to becoming an Ally improving their diversity skills as a manager in the court system.

This session is designed to provide an interactive, engaging training program that allows those who are Allies or learning how to act as Allies to further develop their skills and comfort levels. Topics addressed in this training encourage allies to move from being passive bystanders to active participants in the workplace.

Conference Room 2 Information Technology Management – Court Purposes, Communication, Tools, and Projects Part I (MSU Information Technology Management Mandatory Course)Presenter: Tim Dibble

The information technology certificate course presents technology fundamentals for courts and how organizations and courts are using technology successfully. The course is rooted in the purposes of courts and the importance of aligning technology with those purposes. During the first 90 minutes, the course also focuses on the nature and complexity of rapidly changing technology and how court leaders grapple with effectively applying its uses to their organizations. Leadership, decision-making and strategic planning are the second section of the course, followed by a review of the key components of technologies that impact all courts, including case and jury management, public access, enterprise integration, courtroom and judge support, and shared services. The final section of the course briefly reviews technology projects, planning for success and avoiding pitfalls. Students will participate in individual and group exercises, capped by an action plan for technology engagement in their court organization.

The Information Technology (IT) certificate program is intended for judges in leadership positions, administrators, clerks, directors, supervisors, lead workers and team leaders; and is also ideally suited for those who are planning or training to be in court leadership positions that include IT oversight. No absolute technical knowledge is needed. The IT curriculum may also have applicability to stakeholders who are embarking on a technology initiative; to power users within a court, who are often involved in planning and reviewing new systems and applications; and to technology specialists working in courts who have decided that it is time to see the forest.

MSU STUDENTS MUST TAKE THIS WORKSHOP

Conference Room 3 0 to Something: The Start and Evolution of Mobile Apps in New Jersey

Presenters: Robert Jacobson and Miguel Navarro

Are you interested in using mobile apps in your organization? Or maybe you need to improve the number of users for the mobile apps in your organization? These are questions that we are continuing to explore in the State of New Jersey Judiciary. Come and listen to our firsthand experiences travelling down the road of establishing the use mobile apps in our organization. This session will inform you about how to implement mobile apps into your organization from an idea to a finished product. The session will also talk about technological, legal and organizational challenges and solutions in building the first steps in implementing mobile apps into your organization.

Conference Room 4 & 5 The Psychology Behind SuccessPresenter: Bruce Christopher

What do the super-stars of success know that the rest of us do not? This hot new topic is the number one training seminar in corporate America today. In this fast paced seminar, you will learn the six essential key ingredients to the science behind success. Why do some people just seem to rise to the top in their field? Why is it that some people have all the luck? In this program, you will learn how your E.Q. is more important than your I.Q. and how your attitude is more important than your latitude.

Conference Room 6 Sustainable Court Governance: The Critical Role of Strategic ManagementPresenters: Hon. Jose Lopez and Lisa Van DeVeer

This session will highlight a sustainable approach to court governance using strategic planning and management practices that effectively engage the judiciary, court administrator and employees in working together to implement a shared mission and goals. For fifteen years, the D.C. Courts have been refining a strategic management process that is inclusive, flexible and forward-thinking, with notable results. This workshop will share lessons learned and practical strategies that can be implemented in all courts.

Captain’s Quarters The World is Coming to Us: Impact on the CourtsPresenter: Dr. Pat Fosarelli

How does our knowledge, or lack of accurate knowledge, of the world’s primary belief systems impact our ability to provide just forums for all our public? Join us and learn more about the basic tenets of the world’s major religions and how important this understanding can be in fairly administering our courts. While this is particularly important in family cases, this information is vital in understanding our litigants' interaction with staff, views of the official court system and acceptance of the final decisions. If decision-makers and staff are better informed in this vital area, the court will be able to both solicit critical information and interact with all litigants in a more respectful, efficient and effective manner.

11:45 am – 1:00 pm Crystal Ballroom Vendor Luncheon

1:15 – 2:45 pm CONCURRENT WORKSHOPS

Conference Room 1 Navigating Changing Times, Jobs and RelationshipsPresenter: Mike King

Our current business environment is placing increasing demands on all parts of the workforce. People are finding themselves in transition between new jobs, new work groups and new divisions. Even existing jobs are changing. This program is designed to help staff develop a plan to meet these challenges head-on by developing a deeper understanding of the change process. It will address the dynamics of change, the stress that can accompany organizational change, and will help participants identify opportunity and satisfaction in the new roads that lay ahead.

Conference Room 2 Information Technology Management – Court Purposes, Communication, Tools, and Projects Part II (MSU Information Technology Management Mandatory Course)Presenter: Tim Dibble

Continuation from Part I (See Part I for description)


Conference Room 3 Can Teamwork Get You Better Data? Leveraging Shared Interests to Improve the Breadth, Scope, and Quality of Court DataPresenters: Andrew Ginder, Dominique Johnigan and Jamie Walter

What is holding your court back from having reliable, accurate, and actionable data to inform decision making? Even though you and your court may be passionate about all of the benefits that high quality data will provide, does obtaining such data seem like an impossible task?

In this interactive and highly practical session, we will share how any court can take meaningful action toward maximizing the usefulness of their data. We will explore how Maryland has aligned our reporting with the national standards from NCSC by pulling together a group of subject matter experts from the local courts, the AOC, and from IT. We will discuss the challenges of working with multiple legacy databases while implementing a brand-new case management system. Common root causes and factors that inhibit robust data collection and reporting will be identified and explained, with a focus on how to develop ways to address and, ultimately, overcome them.

We will discuss how to effectively leverage the knowledge and experience of multiple stakeholders toward improving the breadth, scope, and quality of data collection and reporting. Attendees will learn leadership strategies and techniques that can be employed to identify and harness shared interests among participants in data reporting improvement initiatives, with the goal of developing sustainable partnerships at the state and local levels.

Conference Room 4 Darker Side of Social MediaPresenter: Jim Dill

This course of instruction is jam packed with essentials every victim advocate and Law Enforcement Officer needs to know about Social Networking whether they use it or not.

Social Networking can be a fun, easy to use communication tool for keeping in touch with family and friends. However, it has also created some frightening problems for individuals, students, and the community. Many people don’t realize that even if they don’t personally use Social Networking they more than likely have a strong presence on it. (If you have ever been to a wedding or social event where someone was taking photos then you are probably on Facebook). In addition, those who use Social Networking could inadvertently find themselves providing private personal information to those they would prefer not to have it, or worse, find themselves a victim of a stalker, bully or an identity thief.

This eye opening presentation will introduce the attendees to the amazing array of information that is collected on Social Networking sites and how it has been misused. It will also provide a variety of tips and pointers on how to better protect yourself and family members. Areas covered are:

What are the attributes & elements of a Social Network? What information is collected in your Bio? What can be learned from photos that are posted? What is Geo-tagging and how does it work? How is this information misused to stalk, harass, bully, extort or groom a

victim?

This class is instructed in a manner that both the novice and the expert will understand and appreciate. The course utilizes a combination of lecture, multimedia examples, case studies and live demonstrations involving the attendees.

Conference Room 5 Trauma Informed CourtsPresenter: Hon. Ronald Silkworth and Frank Kros, LCSW-C

Conference Room 6 Cultural Sensitivity / Cultural Intelligence or Creating a Sensitive Work Environment for the Public & EmployeesPart IPresenter: Barry Cross

This workshop begins the journey toward developing cultural awareness, sensitivity and skills on the road toward cultural intelligence. Participants will explore their own attitudes toward “Protected Classes” of people for which it serves. Participants will become sensitive to how these attitudes may be experienced as micro-inequalities by the public. Participants will discuss skill that can enhance on the job performance and organizational improvement (Court System).

2:45 – 3:00 pm BREAK – PLEASE VISIT THE VENDORS!

1st Floor Lobby Tech Byte Topic: Apps for Work/Life Balance

You and your family are super busy and achieving the perfect work life balance may be difficult. Get insider help from online delivery services, virtual assistants, and apps for shopping, meditation, time management and more that will allow you to free up time to do more of what you want, for work or for life. Find more time in your schedule for fun and spend less time cleaning, cooking, organizing and scheduling!


Conference Room 1 Past Presidents Roundtable – Tell the StoryModerator: Rick PiercePanel Presenters: Jude Del Preore & Suzanne James

The word story is short for history. Relating stories to court governance is an effective and powerful tool for court leaders to be able to manage court operations with consistency and predictability. In this session, three MAACM past presidents will assist participants in understanding the role and importance that court governance plays in providing the guidance and policies for both day-to-day operations and long-term system improvements. Presenters will review the Governance Competency within the NACM Core and give examples of how an effective governance structure for the court can:

Promote participation and consensus building; Foster positive morale among court personnel Ensure high ethical standards

Conference Room 2 Chester County Employee Security Training Program - 2015 John Neufeld Award WinnerPresenters: Patricia Norwood-Foden, Lt. Adam Sibley, Cpl. Noah Hughes

There have been too many occurrences of workplace violence, specifically in courthouses around the country for court leaders to ignore the importance of preparing employees on how to respond to security situations. Yes, most courthouses have a law enforcement presence in their Sheriff’s department, but in many circumstances, it is the employee that remains the first line of defense.

A security training program was created to address security concerns of the employees working in the Chester County Justice Center. The concerns included issues such as active shooter events, bomb scares, parking lot safety and using panic buttons. Each employee has been trained on the concept of sheltering in place and how to respond to an emergency event. Security concepts such as “Lock, Block and Silence” and “Run, Hide, Fight” are the principal concepts communicated during security training.

This project has confirmed that court employees have concerns about serious security incidents and personal safety matters. It is the responsibility of court leaders to create a change in the court culture regarding how employees assess and react to security incidents when they occur.

Conference Room 3 Remote Service Delivery for Self-Represented LitigantsPresenters: Katherine Alteneder, Stacy Marz, Lonni Summers

An increased number of courts are using technology to help self-represented litigants remotely. Remote service delivery has many benefits including cost savings, centralization and meeting the expectations of court customers. This panel will explore the characteristics of jurisdictions that use remote service delivery methods, why jurisdictions chose particular service delivery methods, and the benefits remote service delivery can provide to both litigants and courts.

Conference Room 4 Darker Side of Social Media (REPEAT)Presenter: Jim Dill

This course of instruction is jam packed with essentials every victim advocate and Law Enforcement Officer needs to know about Social Networking whether they use it or not.

Social Networking can be a fun, easy to use communication tool for keeping in touch with family and friends. However, it has also created some frightening problems for individuals, students, and the community. Many people don’t realize that even if they don’t personally use Social Networking they more than likely have a strong presence on it. (If you have ever been to a wedding or social event where someone was taking photos then you are probably on Facebook). In addition, those who use Social Networking could inadvertently find themselves providing private personal information to those they would prefer not to have it, or worse, find themselves a victim of a stalker, bully or an identity thief.

This eye opening presentation will introduce the attendees to the amazing array of information that is collected on Social Networking sites and how it has been misused. It will also provide a variety of tips and pointers on how to better protect yourself and family members. Areas covered are:

What are the attributes & elements of a Social Network? What information is collected in your Bio? What can be learned from photos that are posted?

What is Geo-tagging and how does it work? How is this information misused to stalk, harass, bully, extort or groom a

victim?

This class is instructed in a manner that both the novice and the expert will understand and appreciate. The course utilizes a combination of lecture, multimedia examples, case studies and live demonstrations involving the attendees.

Conference Room 5 Human TraffickingPresenter: Hon. Lori A. Dumas

An overview of human trafficking, with an emphasis on sex trafficking.

Conference Room 6 Cultural Sensitivity / Cultural Intelligence or Creating a Sensitive Work Environment for the Public & EmployeesPart IIPresenter: Barry Cross

Continuation of Part I.

4:30 – 5:30 pm Conference Room 6 Past Presidents’ Meeting

4:30 – 5:30 pm Volleyball on the Beach - State Challenge!

9:00 – 11:00 pm Cabana 201 Night Networking(Sponsored by County Business Systems)

TUESDAY, October 25

7:00 am – 3:00 pm 1st Floor Lobby Conference Registration

7:30 – 8:45 am Grand Ballroom Continental Breakfast

8:00 – 4:00 pm 1st Floor Lobby Cyber Cafe

8:00 am – 3:30 pm 1st Floor Lobby TECHBar and TECHBytesInstructors: Tara Thomas and the Meeting Pool


9:00 – 10:00 am Crystal Ballroom PLENARY: “App Storm” to Boost Productivity

Presenter: Tara Thomas

We will arm you with a legion of ready-to-go apps that will help you streamline your workflow and enhance your personal and professional productivity. These insightful tools provide a measurable difference in the way you manage your life and work, giving you more time to do the things that really matter.


1st Floor Lobby Tech Byte Topic: Note Taking and Capturing Data – Speech and Handwriting Recognition

Are you still taking notes by hand with just pen and paper? Let’s change that – we’ll share with you some options for note taking on your mobile devices with speech and handwriting recognition features, as well as some ways to combine analog notetaking with digital tools. It’s a refreshing look at capturing data with new tech!


Conference Room 1 Court Performance Measures: From Concepts to Reality (or Making it Happen!)Presenters: Janet Cornell, Danielle Fox and Richard Schauffler

This session will demonstrate how to transfer performance metrics from mere ideas to actual practice and use, and why measures and metrics are critical to operations, demonstrate accountability, support access to justice, and display good leadership. Examples, challenges, risks, and benefits on the use of metrics will be discussed, as will suggested actions for getting started and ensuring business and technology needs and functionality are addressed.

Conference Room 2 Information Technology Management – Court Purposes, Communication, Tools, and Projects Part III (MSU Information Technology Management Mandatory Course)Presenter: Tim Dibble

Continuation from Part II. The information technology certificate course presents technology fundamentals for courts and how organizations and courts are using technology successfully. The course is rooted in the purposes of courts and the importance of aligning technology with those purposes. During the first 90 minutes, the course also focuses on the nature and complexity of rapidly changing technology and how court leaders grapple with effectively applying its uses to their organizations. Leadership, decision-making and strategic planning are the second section of the course, followed by a review of the key components of technologies that impact all courts, including case and jury management, public access, enterprise integration, courtroom and judge support, and shared services. The final section of the course briefly reviews technology projects, planning for success and avoiding pitfalls. Students will participate in individual and group exercises, capped by an action plan for technology engagement in their court organization.

The Information Technology (IT) certificate program is intended for judges in leadership positions, administrators, clerks, directors, supervisors, lead workers and team leaders; and is also ideally suited for those who are planning or training to be in court leadership positions that include IT oversight. No absolute technical knowledge is needed. The IT curriculum may also have applicability to stakeholders who are embarking on a technology initiative; to power users within a court, who are often involved in planning and reviewing new systems and applications; and to technology specialists working in courts who have decided that it is time to see the forest.


Conference Room 3 Maryland Electronic Courts.... We Survived MDEC, Now You TryModerator: Douglas HofstedtPresenters: Matt Barrett, Kimberly Moran, Rose Day

In July 2016, the Maryland Electronic Courts (MDEC) project expanded, to the Upper Eastern Shore of Maryland, the second area to offer MDEC, following Anne Arundel County’s October 2014 launch, completing the next phase of the statewide electronic courts rollout. The MDEC automated case management system mandates electronic filing (e-filing) to those courts on the system and offers an efficient and cost-effective way to receive filings while improving the management of case records. The most recent rollout added an additional 10 locations for a total of 15 courts now using MDEC.

The next launch site for MDEC will be on the Lower Eastern Shore on December 12, 2016. Since the launch of MDEC, the Judiciary has more than 14,135 attorneys registered to e-file their cases. While each jurisdiction is unique, our strategic approach is to streamline courtroom and business processes and standardize practices across the Judiciary to increase efficiencies and help courts better serve the public.

Conference Room 4 The Positive Power of Humor Presenters: Rosemarie Poverman

This program, using the positive power of humor, will demonstrate creative uses of communication, choice, and customer service techniques that create a positive work climate and reduce stress, even under tough circumstances and with difficult folks.

This program will discuss program details from set up to go live. It will present strategies utilized and thoughts to consider for any court considering, planning for, or experiencing the transition to filing, document storage and case management in an electronic environment.

Conference Room 5 Five Strategies to Better Manage Cases Involving Elderly LitigantsPresenters: Hon. Paula Francisco Ott and Brenda K. Uekert, Ph.D.

This workshop will focus on the following five areas involving the elderly in the courts:

1. Access to the Courthouse;2. Identification of cases-fast tracking;3. Elder Courts;4. Monitoring and Training Guardians; and5. Reporting Suspected Abuse Protocols.

Conference Room 6 Negotiation and Difficult Conversations – A Skill-Building WorkshopPresenter: Lou Gieszl

This high energy, interactive session is designed to expand your conflict resolution tool box. Participants will have an opportunity to practice and reflect on their own conflict management styles while learning win-win negotiation techniques and gaining skills needed to handle difficult conversations more effectively. Come to this session for new ideas about how you can transform negative, destructive and alienating conflict interactions into positive, constructive and humanizing engagements. The workshop draws from group discussion of interpersonal conflict scenarios, plus light-hearted examples of conflict management (and mismanagement) in popular culture.

11:45 am – 12:15 pm Crystal Ballroom MAACM Business MeetingDave Seeman, MAACM President

Election of Officers

12:15 PM – 1:15 PM Crystal Ballroom Awards Luncheon

Presentation of the John Neufeld Award

State Basket Drawing


Conference Room 1 Quality Assurance in Court ADR Programs:Building Best Practices for ADR Program OperationsPresenters: Maureen Denihan and Jonathan Rosenthal

This interactive and high energy program will help ADR program managers and practitioners alike learn more about what it takes to raise the bar and establish and maintain a high quality ADR program. When the decision is made to use ADR, litigants should be able to have confidence that the service providers will provide a high quality ADR process. This session will explore the steps necessary to develop and maintain a high quality ADR program, from practitioner qualifications through continuing practitioner education, and everything in between. Attendees will become familiar with considering and building a multitude of quality assurance components into all aspects of their ADR program, including many not usually considered. Attendees will understand the benefits and challenges of having high quality standards, and how to achieve those standards without sacrificing the ADR process itself.

Conference Room 2 IT Management Part IV (MSU Information Technology Management Mandatory Course)Presenter: Tim Dibble

Continuation from Part III (See Part III for description)


Conference Room 3 The Right Tools for the Right Job: Technology Tools for ManagersPresenter: Robb Wilmot

Conference Room 4 The Positive Power of Humor (REPEAT)Presenter: Rosemarie Poverman

This program, using the positive power of humor, will demonstrate creative uses of communication, choice, and customer service techniques that create a positive work climate and reduce stress, even under tough circumstances and with difficult folks.

Conference Room 5 Leveraging Technology to Improve Customer Service and Performance MetricsPresenters: Rita H. Blandino, Raquel Trabal, John King, Joseph Vellon

Since 2014, the DC Superior Court has integrated electronic check-in systems in the Marriage Bureau, Central Intake Center, Self-Help Center and the Domestic Violence Unit. These check-in systems are customer friendly, improve court efficiency and provide crucial data to managers. The data collected is very helpful for performance management, when preparing budget requests, or pinpointing training needs. Learn how these systems work and how they can work in your courthouse!

Conference Room 6 Criminal Justice Reform in New Jersey

Presenters: Hon. Jeanne Covert, Greg Lambard, Shannon DeNise-Budenas

On August 11, 2014 New Jersey Governor Chris Christie signed S-946 into law. The law provides for a number of changes to the way the court system handles criminal cases before trial. It creates new non-monetary release options; calls for the creation of an evidence-based risk instrument to guide release decisions; establishes a pre-trial services unit in the New Jersey court system; contains new speedy trial provisions; and allows the Supreme Court to increase certain court fees to finance the changes. Preventive detention is an option under the law, but it will require a court hearing. These changes are to be in place Jan. 1, 2017.

This workshop will describe how New Jersey came to pass this law (and a companion amendment to the New Jersey Constitution), and what steps the New Jersey Judiciary has been taking and plans to take in order to implement the law. This is a sweeping change that involves a variety of system stakeholders, and will effect a great many citizens.

3:00 – 3:30 pm BREAK – PLEASE VISIT THE VENDORS!

1st Floor Lobby Tech Byte Topics: Tips & Tricks to Get to Know Your Mobile Devices Inside & Out!

You just bought that hot new piece of technology. Now what?! It’s time to take full control over your phones and tablets, and to get to know how to use them better. In this hands-on session, you are in control and in 20 minutes could become a mobile ninja! Bring your Android, iOs device or Surface so you can learn real-time!

1st Floor Lobby Tech Byte Topic: Hot Trends in Wearable Technologies

From Google Glass to bio-tracking safety clothing to smart watches, individuals and companies are depending more and more on these technologies to track biometrics, improve lifestyle and reduce repetitive stress and injury. Join us to learn more about this trend and exciting advances in the field of wearables. Also touch and test some of the most popular consumer wearables currently in use.

3:30 – 5:00 pm Volleyball on the Beach - State Challenge!

7:00 pm – 11:00 pm Crystal Ballroom Dinner Dance(Buffet Served from 7:00 to 9:00 pm; Cash

Bar)(Sponsored by Tyler Technologies)

WEDNESDAY, OCTOBER 2

7:30 – 8:30 am Crystal Ballroom Breakfast Buffet

8:00 – Noon 1st Floor Lobby Cyber Cafe

8:00 am – Noon 1st Floor Lobby TECHBar and TECHBytesInstructors: Tara Thomas and the Meeting Pool



Conference Room 1 & 2 Stress and Wellness; Techniques and Methods to Reduce Stress for Yourself and Your OrganizationPresenter: Stacey Gerard

We all experience stress. As one advances into management, effectively managing one’s individual stress and the organization’s stress becomes a priority. This training will take a quick look at the impact stress can have on an organization and what can be done about reducing the negative impacts of stress in your organization. Attendees will also learn different techniques to manage their own stress and then will be treated to a short guided meditation/relaxation session.

Conference Room 3 Project ManagementPresenter: Paul Williamson

Conference Room 4 The Perfect Storm of Anxiety: Training and Managing People Who Are Afraid of TechnologyPresenter: Robb Wilmot

Procedural changes in the workplace often involve technology; technology in the workplace usually means change. Two of the top fear producing situations in the work environment are tied together and often create the perfect storm of anxiety. This workshop targets the root causes of the anxiety that makes it difficult to train and supervise people who fear technology. Chances are, many of the top ten procedural changes in your work environment in the coming year will involve technology. Can you afford the road blocks that are created by technophobia in the workplace?


1st Floor Lobby Tech Byte Topic: Apps for Work/Life Balance

You and your family are super busy and achieving the perfect work life balance may be difficult. Get insider help from online delivery services, virtual assistants,

and apps for shopping, meditation, time management and more that will allow you to free up time to do more of what you want, for work or for life. Find more time in your schedule for fun and spend less time cleaning, cooking, organizing and scheduling!

10:45 – 11:00 am Crystal Ballroom Swearing in of MAACM 2017 Officers

11:00 – Noon Crystal Ballroom ENDNOTE: Coloring Outside the Lines: Creating a New Customer ExperiencePresenter: Jeff Tobe

This high-energy, participatory, humorous session has received outstanding reviews from diverse court management groups. This workshop will challenge you to step outside your confront zone in positioning yourself more creatively than ever before. You will be provided with the insight you require to give yourself the “competitive edge” which we all strive for in our profession today!

This workshop will provide you with real “tools” to creatively ENGAGE your internal and external stakeholders. Customer service is no longer the ultimate goal. We now have to consider our internal and external customers’ EXPERIENCES from the minute they make contact with us to the minute they are done! You will be encouraged to “start considering every one of your TOUCHPOINTS—those opportunities you or your people have to affect the customer/stakeholder experience. Allow people to ‘tweak’ their own touchpoints and, collectively, change the experience.”

Noon End of Conference Prize Drawings - Must be present to win!(Sponsored by Courtview)

12:15 PM Conference Rooms 1 & 2 MAACM Board Meeting

20th annual maacm€¦ · web viewsecurity concepts such as “lock, block and silence” and...

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