NatyBir 2009

Standard Phrases Standard Phrases

for Business emailsfor Business emails

NatyBir 2009

Making ReferenceMaking Reference

NatyBir 2009

ü"With reference to your email,…"

ü"In response to your email, I can confirm..."

ü""With regard to your memo, I..."

ü"Following our phone conversation, I....."

ü"I am writing with reference to your enquiry."

ü"Thank you for your email."

NatyBir 2009

Replying to a requestReplying to a request

NatyBir 2009

ü"As you requested, I am enclosing a brochure

about our adventure holidays."

ü"As you suggested, I am sending you my CV."

ü"In answer to your enquiry, I am enclosing

information which I hope will be useful to you."

ü"As promised, I am sending you the..."

NatyBir 2009

Making reference to something your Making reference to something your reader knowsreader knows

NatyBir 2009

ü"As you may already know / have heard, the

Production Division is merging with… “

ü" As you probably know, the company is going

through a downsizing process… "

ü

NatyBir 2009

Informing someoneInforming someone

NatyBir 2009

ü"I am writing to inform you that..."

ü"Please be advised that..."

ü"I am writing to advise you that...“

ü" Just to let you know… "

ü" A quick note to tell you… "

NatyBir 2009

Asking for Information or AdviceAsking for Information or Advice

NatyBir 2009

ü"I am writing to enquire about ...."

ü"Please could you give me the necessary details

concerning ...?"

ü"I would be grateful for your advice concerning..”

ü"I would appreciate your advice on ...“

üI’d like some information about…“

NatyBir 2009

Explaining and ClarifyingExplaining and Clarifying

NatyBir 2009

ü"I am writing to explain ..."

ü"I would like to clarify certain points regarding...”

ü"I would like to take this opportunity to

clarify ...“

ü"Here’s some information about…"

ü"Just to clarify…"

NatyBir 2009

ApologisingApologising

NatyBir 2009

ü"Please accept our apologies for this misunderstanding."

ü"We apologise for our mistake and we would like to take

this opportunity to assure you that it will not happen

again.“

üSorry for…

üSorry about…

üWe’re very sorry that…

NatyBir 2009

Asking for ActionAsking for Action

NatyBir 2009

ü"I would be grateful if you could send me...”

ü"I would be grateful if this matter could be

resolved..."

ü"I would appreciate further information on …“

ü" Please could you give me… "

ü" Please send me… "

NatyBir 2009

Offering HelpOffering Help

NatyBir 2009

ü"Please do not hesitate to contact me if I can be

of further assistance."

ü"If you would like any more information, please do

not hesitate to contact me on…"

ü"Please feel free to contact me again if I can be of

further assistance."

NatyBir 2009

Expressing UrgencyExpressing Urgency

NatyBir 2009

ü"As this matter is now urgent, we would

appreciate a prompt reply."

ü"We look forward to hearing from you at your

earliest convenience.“

üPlease get back to me asap.

üPlease reply asap.

ü