23 enhancing professionalism & image bldg - center for culinary arts sept 2005 - pax copy

8/8/2019 23 Enhancing Professionalism & Image Bldg - Center for Culinary Arts Sept 2005 - Pax Copy

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TRAINING OBJECTIVES

Review and internalize the personal andcompany values

Explore ways of bridging the gap betweenpersonal and professional values

Improve physical and personal image

Convey visual poise and confidence Know appropriate social grace, wardrobe,

make-up and hairstyle

Create an appropriate total personality that

will create visual statement in the workplace


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BUSINESS INTRODUCTIONS

Sr Executive Jr Executive

Student

School Officials Important person Small Person

Equal rank in the School

Old Coworker New Coworker In large group

One person Few people


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BUSINESS

INTRODUCTIONSUse the following introductions:

Id like to introduce

May I introduce

Answer:

How do you do

Introducing yourself:

Hi, Im _______

Hello, glad to see you.


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NAMES, TITLES and

FORMS OF ADDRESSNAME RECALL

1. Repeat the persons name a few times to yourself after

you are introduced2. Use the persons name immediately in the conversation

after the introduction

3. If there is opportunity, introduce the new person to

someone else you know

4. Jot down the persons name if you happen to have a pad

and pencil


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NAMES, TITLES and

FORMS OF ADDRESS

HANDLING TITLES &

FORMS OF ADDRESS

Always address the persons title

Never assume that you can callsomeone by a first name unless

that person tells you so


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HANDSHAKING

PROTOCOLExtend hand and grip the

other persons handShake a couple of times.

The motion starts from

the elbow

End handshake cleanly

for about 3 to 4 seconds


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HANDSHAKING

PROTOCOL

When to shake hands Acknowledging someone

Renewing acquaintance

Greeting someone the first time

Leaving a business or social

event

Concluding a transaction


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Things to Remember

Dont shake hands when yourhands are full

When your wearing a gloves,

remove them first

When in cocktails, hold drink

on your left

HANDSHAKING

PROTOCOL


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When Given Business Card

Read it thoroughly Repeat the persons name

Pronounce & acknowledge

the persons company

Thank the person for

giving the business card

BUSINESS CARD


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DEFINITIONAbility to express oneself

honestly and directly whilerespecting ones own rights

and the rights of others.


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DEFINITIONAbility to express your

thoughts, feelings and beliefs

in ways that

humiliate, degrade, belittle or

overpower the person.


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DEFINITION

Ability to express honestfeelings, thoughts and beliefs or

express them in such an

apologetic

way that others can easily

disregard them.


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Rule 1 :

Use I or Me not YOU statementsYou always request

for something w/c I

dont have!

Let me check

it for you Sir


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Rule 2 :

Use factual descriptionsThis isnt the

one you cooked

Chef Ricky

The frenchsoup on your

table is not the

one that youcooked Chef

Ricky


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Rule 3 :

Express your thoughts, feelings & emotions

I got dis-

appointed

when he overcooked the

pasta

He

makes

me

mad.


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Rule 4 :

Use clear, direct requests

Would you

mind

getting methat recipe

book?

Please give

me that

Dec. 2005recipe book

ontopof

my desk


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Rule 5 :

I understand, I suggest, I hope statements

I understand that I was ableto comment negatively on

the cake you baked. I felt

bad too when I heard nasty

words against me the other

day. I suggest to pls refrain

from saying such words. I

hope that is clear to you.


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Rule 6 :

Use positive-negative-positive statements

Yes, we

have the

course

that

youre

asking

Would you give me your

contact no. so that I can

call you as soon as we

finalize the schedules sir

Right now, we are in the

process of preparing the

schedule


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Dont chat during office hours

Keep secret

Dont expose love/personal life

No slang words/foul language

Dont boast

When colleague tells bad news,show interest and say sorry

When colleague feels upset,

offer words of encouragement


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Avoid aggressive behaviors such as

leaning into people

Avoid heavy use of perfume/cologne

Women should not wear any revealing

wardrobe, heavy make-up, plunging

necklines, super short skirts

Men should not wear tight pants and

muscle shirts at work


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Keep ears open to rumors about

sexual harassers

Stay away from private encounters

w/ supervisors or any company staff

Be aware on how you sit, stand,

walk or provocative stares

Stay away from touching or many

advances to any company staff


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Comply w/ the companys rules on

dating or any office romance policies

Refrain from communicating personalmatters during office hours

Dont use companys property when

communicating with your lover Discourage romances of unequal rank

If possible stay away from client-

employee relationship


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Hands tightly folded

across chest Clasped/unclasped

hands, fiddling with

rings, neckties Biting of fingernails

Insecurity, defensive

Nervousness, stress

Nervousness and

insecurity


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Slouching while

standing or sitting

Holding hand over

mouth while talking

during a meeting

Typing, filing, etc.

while wearing a

transistorized radio

Flirtatiousness

Fear

Tuned completely

out of the job and

its responsibilities


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Hands heldloosely

at sides, in jacket

pockets, orbehind

back

Steady eye contactwhile the person to

whom you are

speaking

Ease, confidence,

relaxation, openness

with others

Interest in other person/the conversation or

instructions being con-

veyed, straightforward


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Sitting w/ cross legs

fiddling withhair

Lack of eye contact

with the person to

whom you are

speaking

Erect posture while

standing,sitting&walking

Flirtatiousness

Disinterestedin the

other person or the

conversation or

conveyedinstructions

Energy, control,

self-confidence


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Do not leave your clothing anywhere

Clothes require constant care Clothes should be in clean cabinet

Hang your business & formal wears

Soiled clothes should be in

laundry bag

Apply fabric softener, if possible


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BEHAVIOR

Large pores around nose

Make-up does not last, gets shiny around the mouth

Tendency to have blackheads and/or blemishes

TREATMENT

Use mild soap or cleaning lotion with water

Skin scrub to help refine pores

Apply astringent to remove surface oils

Cleanse at least 3 times a day

BASIC

CARE

Morning Care: Clean face with cleansing lotion, mild soapand water. Wash. Pat on astringent. Apply moisturizer.

Apply make-up foundation.

Night-Time Care: Clean face with cleansing lotion, mild

soap and water. Wash. Pat on astringent.Use eye crme

around eyes. Apply night crme on the entire face & neck


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BEHAVIOR

Skin is rough or papery to touch as it wrinkles easily

Reacts to wind or change of temperature

Make up tends to stand out.

Manifest fine line and wrinkles around eyes and mouth

TREATMENT Avoid strong soap. Use light and non-greasy crme. Wear moisture crme.

BASICCARE

Morning Care:

Clean face with cleansing lotion.Dont use soap & water

Pat on freshener

.Apply thick coat of moisturizer

.

Apply make-up foundation.

Night-Time Care:

Clean face w/ cleansing lotion, mild soap & water. Wash.

Pat on freshener.Use eye crme around eyes.

Apply night crme on the entire face & neck


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Wash your hands Apply deep pore cleanser

Soap and wash with water

Apply astringent or freshener Apply foundation


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Avoid excessive or

habitual facial movements Sleep 7 hours nightly

Never sunbathe w/o sun block

Dont squeeze pimples

Dont use heavy make-up


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Apply foundation

Highlight the whole part oflower face than the base of the

nose to broaden jaw area

Apply shadow to forehead,

temples and cheekbones

to diminish forehead & upper

half of the face


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Apply foundation

Determine area to be

corrected using make-up

guide

Apply shadow in the mark

areas Blend carefully along the

inner line


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Apply foundation



guide

Block off area using hands

Shadow area with specificshades

Apply heavily on the jaw line


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Apply foundation

Put shadow down the jaw

area

Emphasize the cheekbones

and forehead by highlighting

on the temples, forehead and

cheekbones

Pear Shape


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Apply foundation



guide

Apply shadow to upper part

of forehead

Highlight chin and cheek area

as it gives more width


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Put shadow atthe temples &

in center

forehead Blend as it will

give a contour

illusion

ROUND & BULGING


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Cover entire

area with

highlight

TOO LOW


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1. Use a sterilized tweezers and a

magnifying mirror.

2.Cleans the eyebrow area with alcoholbefore and after tweezing.

3. Never tweeze in opposite direction

4.Brush brows with eyebrow brush asyou continue to tweeze.

5. If possible, avoid tweezing on top of

your eyebrow.


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Eyebrows Set Widely Apart

Use pencil to achieve effect


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Very

SmallEyes

Apply thinly


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Round Face

Upper curve

should be more

abrupt & down

toward the

side should

be more

flattened curve


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Eyebrows Set Widely Apart

Use pencil to achieve effect

Very Small Eyes Apply thinly

RoundFace

Uppercurve shouldbe moreabrupt & down toward the

side shouldbe more

flattenedcurve


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HighForeheadRaise the inner

curve all along

the way & lift the

line ofthe upper

curve to give

right proportion

Extremely Broad

Forehead

Shorten eyebrowendingifover or

only a quarter of

inchbeyond theoutercorner of

eye. Draw a short

browdarkly

Square Face

Morepronounced

curve than

roundfaceavoiding

emphasis

on curves


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Square Face

More pronounced

curve than round face

avoiding emphasison curves


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High Forehead

Raise the innercurve all along

the way & lift the

line of the uppercurve to give

right proportion


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Extremely Broad

Forehead

Shorten eyebrow ending

if over or only a quarter

of inch beyond the outer corner ofeye. Draw a short brow darkly


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Very Close Set Eyes

Taper the lower section more\

abruptly & reduce thicknessNarrowForehead

Place the highest point ofthe

curve out farther than usualUnruly Eyebrow

Heavy application at night

Lighter application at daylight


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Very Close Set Eyes

Taper the lower section more\

abruptly & reduce thickness


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Narrow Forehead

Place the highest

point of the curveout farther than usual


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Unruly Eyebrow

Heavy application

at night

Lighter applicationat daylight


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Apply straight line

of highlight, down

the bridge

Apply shadow along

the sides and over

the nostrils.

Shadow should bedeepest where it

merges with high-

lighting on bridgeof nose

BROAD NOSE


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Apply highlightalong sides of

nose

Carry down overthe curve of the

nostrils

THIN NOSE


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FULL CHEEKS:

Find the hollow directly below the cheekbone.

Place a small amount of shadow in the hollowand blend down through center of cheeks

PUFFY CHEEKS ABOVE THE JAW LINE:Draw a shadow line from the end of the mouth

across the fleshy part of the cheek and blend


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FULL CHEEKS

Find the hollow directlybelow the cheekbone.

Place a small amount of

shadow in the hollowand blend down through

center of cheeks


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PUFFY CHEEKS ABOVE

THE JAW LINE

Draw a shadow line from the

end of the mouth across thefleshy part of the cheek and

blend


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DOUBLE

CHIN

Apply shadow

to lower chin

area


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SHORT CHIN

Apply

highlight theentire chin


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SQUARE FACE

TRY:

1. Soft curls orpartialbangs on forehead2. Tryhigh-top effect startingfrom side part

3. Have a diagonalcut or style

4. Soft flowing style with shapes round outyourcrown and the sides ofhead

5. Sweephair at the the temples, back andup


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SQUARE FACE

DONT TRY:

1. Pullhair tightlyback on temples

2. Straight bangs3. Straight hair on the sides

4. Slick on hairback andflat on top


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DIAMOND-SHAPED FACE

TRY:

1. Tryclose-to-the-headlines over the ear

with ends widening out below

2. Try withbangs withdiagonal shape

3. Use fluffybangs

4. Fluffiness at the sides above cheekbones

5. Fullness from earlobes down to neckline


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DIAMOND-SHAPED FACE

DONT TRY:

1. Bare yourforehead2. Wear sleek, off-the-face hairstyles

3. Add width throughcheekbones


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HEART-SHAPED FACE

TRY:

1. Tryheight on one side2. Tryfullbangs

3. Keephairlong

4. Cover ears & have slight wave at the side

5. Try a cut below jawline6. Keephairclose to head above forehead

7. Tr y one side ofthe head

8. Try soft waves orcurls on one/both sides oftemple


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OBLONG/RECTANGLE FACE

TRY:

1. If forehead is high, wear bangs2. Keep hair soft and fluffy

3. Try flat hair on top


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OBLONG/RECTANGLE FACE

DONT TRY:1. Use centerpart

2. LongLines on hairstyle

3. Have curls pointing on forehead

4. Use high-topped styles

5. Divide a centerpart

6. No extremelylong/short haircut


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OVAL FACE

(perfect shape)

TRY:1. Drawhairbackfrom forehead

2. Try entirelyflat on top ofhead

3. Tryhair offforehead and sides4. Can keepcenterpart

5. Maintain hairstyle


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ROUND FACE

TRY:1. Can tryfewcurls on hairline

2. Put hairbackfrom forehead to back

3. Style hair softly to the head sides

4. Use side ordiagonal side part


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ROUND FACE

DONT TRY:1. No centerpart

2. No straight bangs

3. No hairin round, small orflat curls4. No fullness through the eyes,

cheekline orchin


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SQUARE FACE

TRY:

1. Soft curls orpartialbangs on forehead2. Tryhigh-top effect startingfrom side part

3. Have a diagonalcut or style

4. Soft flowing style with shapes round outyourcrown and the sides ofhead

5. Sweephair at the the temples, back andup


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SQUARE FACE

DONT TRY:1. Pull hair tightly back on temples

2. Straight bangs

3. Straight hair on the sides4. Slick on hair back and flat on top


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1. Respect the agreements made

2.

Open oneself for better performance3. Prepare to change when needed

4. Try to see both sides during discussions

5. Learn to interact with others

6. Accept mistakes & learn from it7. Ask to clarify and be responsive

8. Treat people with respect


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1. Report to work 40 workings hours per week

2. Come on time & avoid being tardy

3. Inform superiors if you cannot come4. Submit reports and outputs promptly

5. Time in and out by yourself

6.Do not abuse coffee break, return at thedesignated time


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1. Listen carefully to what others say

2. Take down notes during meetings3. Use simple words and phrases

4. Think well before writing or speaking

5. Be able to prepare message to be understood

6. Report to superiors on any job developments7. Document progress or problems encountered

8. Be assertive


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1. Knowcompanys vision and mission

2. Know organizational set-up

4. Knowinternal and externalcustomers5. Create office improvements

6. Protect anddefend the company against destructive

influences

7. Learn to deviate andbe flexible to institute changes8. Know the companys services andfacilities


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1. To project a world-class

corporate image2. To gain respect from among

the internal and external

customers3. To create a new look and


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23 enhancing professionalism & image bldg - center for culinary arts sept 2005 - pax copy

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