www.hounslowhighways.org

Hounslow

Highways

First 5 Years

25 years and

beyond

Hounslow Highways

25 years and beyond

INTRODUCTION

• What is included in the PFI?

• Core Investment Period – Progress

• First five years of the Contract

• Transition

• Next 20 years

• Challenges and Opportunities

• Innovation

• Legacy – 25 years and beyond

Hounslow PFI Update

July 2017

What is included in the PFI?

429 km

roads

15,323

lights

45

structures

8 Major

Road

Schemes

11,398

trees

729 km

footways

13,336 signs

replaced

What services do Hounslow Highways

provide?

• Roads and footpath maintenance

• Street Cleansing

• Fly tip Removal

• Routine Maintenance of assets

• Emergency and Winter Services

• Tree Maintenance and

Grass/Horticulture

• Highway Strategy

• Highway Safety Inspections

• Street Works – Permits and

Licenses

• Environmental Education and

Management

• Enforcement for Environment and

Highway offences

• Defence against Public Insurance

Claims

• Enforcement against Illegal

Crossovers

• Asset Inventory Management

• Customer Service

Core Investment Period – first 4 ½ years

Carriageways

• 1,044 Schemes,

• 186 Km of roads

• 30,000m2 high friction surfacing installed

• Relined 432 km of roads

• 8 no. major carriageway reconstruction

• 11,400 traffic signs replaced (12% de-cluttering)

• 5 x road bridges refurbished to 40 tonne capacity

Footways

• 907 Schemes

• 205 Km of footways

• Strengthened over 80km of footways

Street Lighting

• 14,625 new Street Lights

First 4 ½ years – the benefits

• Carried out improvement works to 94% of the boroughs streets

• Hounslow has gone from 32nd to 2nd best for road condition in London

• KSI’s reduced by 21% versus average 3 years prior to the contract

• Hounslow has received an additional £15m from 3rd party funding to improve

its network.

• Hounslow has gone from the bottom to the top quartile for cleanliness in

London

• Comfortable smooth journeys from low noise surfaces

• Noise levels reduced by 3.5 DB on non-residential streets

• £86 m Capital invested in renewing the roads and streetlights

• Cleaner streets - Bottom quartile in London in 2012 moving to top quartile

• 1,000% increase in enforcement of littering and dumping of rubbish

• Well above national average in managing utility compliance

• Clean 1,000 km of road length a month

• 2,753 network inspections per month

• 1,293 fly tip jobs completed a month, with approx. 460 additional incidents

attended to proactively every month

Customer Interaction

• Introduced the Lay Assessors Programme in 2014

• Hounslow Highways have held 12 rounds of Councillor Wardabouts in the

20 wards so far

• Dealt with 145,000 enquiries from residents to date (Jul 2017)

• 70% channel shift from call centre enquiries to directly through website

First 4 ½ years – day to day

Potholes identified/ repaired by year

Public Liability

Energy savings for the borough

• Dimmed street lights by 20% and reduced the carbon footprint & making

financial savings.

• Hounslow Highways have reduced the energy consumption for street lights by

56% since the contract started.

LED Lighting

First 4 ½ Years Of The Contract:

Achievements - Community & People

• Community clean-up days – working with the communities

• Graduates and apprenticeships – over 30 apprenticeships and over 50

opportunities for the next generation

• Local workforce – we live and work where you do

• Junior Citizens – supported over 7,000 children with a Met Police initiative

• Sponsored Hounslow Business Awards to support local entrepreneurs 3 years

running

• Enabling Enterprise – 16 visits, 480 children

• 312 Joint Action Days

• Working with local interest groups (Disability Network Hounslow, Police teams,

Mulberry Centre)

• School visits on educating students on the environment

• Supporting National Citizenship Service

Enforcement

• Awarded Quality Improvement 2016 By Keep Britain Tidy

• Team of the Year by Keep Britain Tidy in 2017

• Chartered Institute of Highways and Transport - decluttering

• 5 British Standards Institute Accreditations for:

– Asset Management

– OHSAS (Occupational Health and Safety Assessment Series)

– Energy Management Systems

– Environmental Management System

– Quality Management System

• Considerate Constructors Scheme

• Investors in People

• Vinci 2017 Innovation Awards for Customer Care and Stakeholder Relations

Awards

• Carriageway schemes = 179 (another 17 programmed)

• Footway schemes = 121 (another 14 programmed)

• Pothole repairs = 1,067

• Fly tip enquiries = 4,837

• Streetlights = 1,729

• Inspections = (Env & Highways) on average 800 per month

• FPNS issued since Jan 2013

– Highways = 316

– Streetworks = 1,149

– Littering/Flytipping = 595 on average a month

• Structures = 8

What we have done in Chiswick

The next few months will see:

• The completion of a 5 year regeneration programme

• Installation of the “heritage style” lighting

• Completion of the standing water plan – over 700 inspections

• Completion of the de-cluttering plan

• Completion of the de-illumination plan

• Crossover enforcement programme – over 700 illegal crossovers to enforce

• 75 f/w and 128 c/w schemes to be completed by Dec 2017.

It will also see a transition from regeneration to Maintenance of the

Highway Network, this doesn’t mean HH disappears, it means….

2017 next 6 months

THE NEXT 20 YEARS: 2018 - 2038

We will do more of the same, manage the trees, respond to the lights, deal

with emergencies, manage enquiries, contractually and as per the

Authority’s needs and requirements

And we will……

• Keep investing (Post Core Investment Programme)

• More enforcement and issue more FPN’s

• More education to get the behaviour change we need

• Install Cycle Superhighway 9, Chiswick High St to High St Brentford

• Support regeneration of Feltham Town Centre

• Enable sustainable transport facilities, buses, walking, cycling

• Implement 20mph zones

The Next 20 Years?

Traffic volume:

– DfT from April 2017 quotes “more than double the number of motorists were

on the roads in Hounslow than anywhere else in the country last year.”

Behaviour

– Flytipping and littering account for 60% of everything we do.

– Increase recycling

Environmental

– Reducing our carbon footprint by moving towards a more environmentally

friendly fleet.

– Invest 250k in 2018 in an upgraded fleet of mechanical sweepers

– Expansion of Heathrow airport

Growth

– More inward investment

Our Challenges/Opportunities

• State of the art asset management

• 5 BSI Industry accreditations

• Electric Vehicles – charging points

• Flytipping Intervention Project

• Chewing Gum Campaign

• Carriageway surfacing materials – develop better materials

• Stakeholder Management and Customer Relations

• Fleet and plant

Innovation

• Refurbished depot facility and office space in Jubilee House

• Clear definition of asset stock

• Improved Network condition

• Safer network

• Electric Vehicle Charging

• Reduced energy, carbon consumption and cost

• State of the art operational hub

• Better behaviours to make Hounslow Cleaner, Greener and Safer

Legacy – 25 years and beyond

Thank you