Apr 21, 2023

By:

Mahesh Ahuja

E-Government

Towards Electronic Government

E-Government Maturity Models

E-Government Maturity Model

Phase 1:

Web Presence

Phase 2:

Limited Interaction

Phase 3:

Transactions

Phase 4:

Transformation

Increasing Public Value

complexityGartner (2000)

Web Presence

This stage delivers some static or basic information through web sites.

ChallengeTo keep the content updated

E-Government Maturity Model

E-Government Maturity Model

Phase 1:

Web Presence

Phase 2:

Limited Interaction

Phase 3:

Transactions

Phase 4:

Transformation

Increasing Public Value

complexityGartner (2000)

Limited Interaction

Some facility such as basic search capabilities, forms to download, link to relevant sites and e-mail address of officials are available.

Challenges Ensure that links to other websites are valid Updated Forms

E-Government Maturity Model

E-Government Maturity Model

Phase 1:

Web Presence

Phase 2:

Limited Interaction

Phase 3:

Transactions

Phase 4:

Transformation

Increasing Public Value

complexityGartner (2000)

Transaction

Focus is to build self service application for public to access online.

Typical services such as tax filling and payment, driver’s license renewal etc.

Challenges Embedding Software Applications/Information

Systems on Website Security of Applications/Data Policy Framework

E-Government Maturity Model

E-Government Maturity Model

Phase 1:

Web Presence

Phase 2:

Limited Interaction

Phase 3:

Transactions

Phase 4:

Transformation

Increasing Public Value

complexityGartner (2000)

Transformation

Delivery of government services is redefined by providing a single point of contact to customer

Challenges Collaboration within Organizations Cross-Functional Processes

E-Government Maturity Model

E-Government Maturity Model

Phase 1:

Web Presence

Phase 2:

Limited Interaction

Phase 3:

Transactions

Phase 4:

Transformation

Increasing Public Value

complexityGartner (2000)

Phase 1:

Cataloging

Phase 2:

Transaction

Phase 3:

Vertical Integration

Phase 4:

Horizontal Integration

Technological and Organizational Complexity

Integration Layne & Lee (2001)

E-Government Maturity Model

Cataloging Similar to Web Presence

Transaction Vertical Integration Collaboration

with Organization Horizontal Integration

Transformation

E-Government Maturity Model

Phase 2:

Two–Way Communication

Phase 3:

Transaction

Phase 5:

Political Participation

Hiller and Bélanger (2001)

Phase 4:

Integration

Phase 4: Integration Phase 5:

Political Participation

E-Government Maturity Model

Information Dissemination Similar to Web Presence (Information and data is published on the web sites)

E-Government Maturity Model

Phase 2:

Two–Way Communication

Phase 3:

Transaction

Phase 5:

Political Participation

Hiller and Bélanger (2001)

Phase 4:

Integration

Phase 4: Integration Phase 5:

Political Participation

E-Government Maturity Model

Two-way Communication The government incorporates email systems as well as information and data-transfer technologies into web sites

E-Government Maturity Model

Transactional Public servant is replaced by based self services and the government allows online service and financial transactions. In this stage user can renew licenses, pay fines apply for financial aid and etc.

E-Government Maturity Model

Integration Various Government Services are integrated vertically (intergovernmental integration) and horizontally (intra - governmental integration) by government.

E-Government Maturity Model

Participation Citizen can participate in affairs of government through website

E-Government Maturity Model

Citizen Participation Applications

Blog (web log)

Online Journal

- Updated daily or weekly or whenever author desires

- Owned by an individual

Blog posts are usually one person’s opinion, followed

optionally by comments

Putting things online where world can see and

comment

People have conversations online: ideas feedback

Phase 2:

Two–Way Communication

Phase 3:

Transaction

Phase 5:

Political Participation

Asia Pacific (2002)

Phase 4:

Integration

Phase 4: Allow Exchange of Value

Phase 5: Digital Democracy

Phase 6: Joined-Up Government

E-Government Maturity Model

Key Claims Greater Transparency

Greater Convenience

Easy Access to Information

Improved Coordination & Collaboration

Revenue Growth

Cost Reduction

Democratization - Improved Government – Citizens Interactions

- Improved Consultation and Participation in Public Policy Management

Realigning Representative Democracy

E-Government Key Claims

Cross-functional integration of back-end and front-end government processes

Effectiveness of e-enabled mechanisms for feedback, consultation and more participative forms of democracy

From e-Government to Connected Government( United Nations , 2008)

E-Government Vision

E-Government Vision

E-Government in Developing Countries

Successful Case Studies - Delivering Services (e-Services)SERVICE IMPLEMENTING STATE / COUNTRY OUTCOME/BENEFIT

Issuance of CNIC Federal Government, NADRA, Pakistan Convenience, Transparency

Payment of Property TaxIssuance of Land Titles

Andhra Pradesh- India Transparency, Reduced Corruption

Issuance of:- Driving Licenses - Birth Certificates- Passport

Andhra Pradesh-India, Gujarat-India, Karnataka-IndiaBrazil, Jordan, Pakistan

Reduced Corruption, Cut Delays

Payment of Bills:- Electricity, Water, Telephone

Andhra Pradesh-India, Kerala-India

Convenience, Cost Reduction

E-Procurement Brazil, Bulgaria, Chile, Mexico, Philippines Transparency, Cost Reduction

New Business Registration Jordan, Jamaica, China Convenience

Income Tax Online Brazil, Jordan, Chile, Mexico, Pakistan Convenience, Cost `Reduction

Birth Registration Bangladesh Convenience, Cost `Reduction

E-Government Operating Models

Operating Models – Government

Operating Models – Government

Operating Models – Government

Thank you…