29 participants scored 100% on their quiz in november, and all lean practitioner candidates scored...
TRANSCRIPT
29 participants scored 100% on their quiz in November, and all Lean Practitioner Candidates scored at least
80%!!
Creating Awareness, Future State, Mistake Proofing and Kanban
SBOE January 2014
Goals
• After tonight’s session you will be able to:
– Create Awareness surrounding your project
– Create a Future State process map
– Mistake-Proof your process
– Use Kanban to organize implementation of change
Please…
• Use for note-taking if you wish, but refrain from other technological tasks during our time together
• Silence cell phones• Assume positive intent• Ask questions! (If you’re wondering, others
are as well)
Creating Awareness
Creating Awareness
• The way things are today may be comfortable, but not necessarily optimal.
•
• OR
Creating Awareness
• Make people aware things can be better– More effective– More efficient– Improved metrics
Creating Awareness
• This is how we have to do it.
• Why?
• It’s always been done this way?
• So?
Creating Awareness
• Have you ever heard of Dick Fosbury?
Old Way Event New Way Standard
http://youtu.be/d6lpk_9T5hM http://youtu.be/Id4W6VA0uLc
Old way Event New Way -> Standard
Creating Awareness
• What to expect:
Creating Awareness
• What can you do to help your school’s community become aware of the fact something CAN improve?
• What support will your stakeholders need to move beyond instability so changes and improvements become the ‘new normal’?
Mistake Proofing
Mistake Proofing
• ポカヨケ (Poka-yoke)• Behavior-shaping constraint – Prevent action– Draw attention to errors– Minimizing rework– Guiding correct completion
15
Mistake Proofing: Examples
• Standard instructions• Specific sized containers• Limited options
Mistake Proofing: Examples
Mistake Proofing: Examples
Future State Process Mapping
19
Future State Process Mapping
Visual documentation of processes and decision points• Determine bottlenecks• Identity waste• Increase system visibility
Process Step
Document
Decision Point
20
Process Mapping: Current State
Separate Payment Process
4 Unique HS Distribution Processes
Transportation Determines Eligibility Counts
RTD Delivers Passes
21
Process Mapping: Future State
Payment Process Based on Actual Pass Usage
Standard HS Pass Distribution
Transportation Determines Eligibility
RTD Delivers Passes
InvoiceUsage Reports
Visual Work ManagementUsing Kanban
What is “Kanban”?
• From the combination of two Japanese words, kan ("visual") and ban ("card" or "board")
• Kanban roughly translates to sign board or signal board.
• It was originally used in manufacturing to promote improvements on the lines.
看板
What is “Kanban”?• Kanban is a ‘Pull’ system instead of a ‘Push’ system.
• A grocery store example:– Push; make 10 dozen cookies every
day and put them on the shelf – Pull; observe how many cookies
are being purchased and make enough to keep the shelf stocked
• From the customers point of view, what are the differences between the two systems ?
Kanban Boards
• Applying the theory of Kanban Boards to visually manage our work or projects 1. Identify all the tasks that must be done to
complete the project2. Prioritize the tasks in the order that they
need to be done in3. Manage the tasks through steps on the
board until they are all done.
Managing Your Board
• Managing the tasks:
To Do In Process Done
On Hold
Use one
sticky
note per
task Finished?Move the sticky here!Almost
Done!
Stuck! Need Help.
Put all the tasks to be done here
Move tasks you’ve started here.
In the
order
you
want to
do them
Managing Your Board
• Other Kanban Board Tips:• The ‘On Hold’ section of the board is used
for tasks that can’t be completed and need to be escalated
• Limit your In Process to a few tasks that you are working on not what you “think you should get to”
• Use different color post-it notes for each person or department so that you can easily see who the tasks belong to
Managing Your Board
• Other Kanban Board Tips:• Arrange your To Do in order of priority so
that you can move through them in order• Add post-it notes with dates so that you
have completion goals for the tasks• It is always OK to identify new tasks and add
them to the board – don’t try to remember to do anything!
Managing Your Board
Dates the tasks should be done
Each Person on the team has a different color
Priority in To Do:1. Complete the
rows from top to bottom
2. Complete each row from left to right
Limit In Process to just a few per person – what are you actually working on
It feels great to move tasks to Done!
Fun!
• A Kanban Activity…
A Job For You…
• Choose a partner, you will be planning dinner and a movie.
• Decide who will lead the effort to select the restaurant and who will lead the effort to select the movie.
• Distribute the game pieces to the appropriate person. The Restaurant tasks and the Movie tasks are different colors.
• Get familiar with your tasks
A Job For You…
• Place them in the “To Do” section of your Kanban board in the order that you would like to do them. Don’t forget to coordinate with your partner!
• One at a time, move the tasks into the “In Process” section of the board
• Complete the task.• Once a task is complete, move it to “Done”• Move the next task from “To Do” into “In Process”
until you have completed all of the tasks.
Managing Your Board
• Managing the tasks:
To Do In Process Done
On Hold
Use one
sticky
note per
task Finished?Move the sticky here!Almost
Done!
Stuck! Need Help.
Put all the tasks to be done here
Move tasks you’ve started here.
In the
order
you
want to
do them
Kanban Game Summary
• What movie did you decide to see?
• Where are you going to dinner?
• How many decided on:– Dinner then a movie?– Movie then dinner?
• Any issues?
Moving Forward
• How can you apply what you learned during this session organizing your work?
• How could implementing Kanban help you and your school organize your work tasks?
Questions
Goals
• After tonight’s session you should be able to:
Create Awareness surrounding your project
Create a Future State process map
Mistake-Proof your process
Use Kanban to organize implementation of change
Some Ideas…
Some Ideas…
Some Ideas…
HomeworkWho What By WhenEveryone Take Session 4 Quiz During tonight’s session
Each Team • Project Summary/Update
• Add to your December update
• Next Steps - Name at least 3 and who is responsible for completing them (use Kanban if you can.)
• What Change Management, or Mistake Proofing steps will you take?
• Complete as a Prezi or PowerPoint
Feb 5
Help is Available!
• Do you know how to contact your CI mentor?
• Veronica: [email protected]• Joy: [email protected]• Katie: [email protected]