2ring call accounting for cisco unified communications - slide deck
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Post on 26-May-2015
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DESCRIPTION
This is a slide deck on 2Ring CALL ACCOUNTING. It is a tool for managing telco costs and also the time employees spend on the phone. User access rights ensure that managers can review calls made by subordinates, while staff can only review their own calls. All the information can be accessed when needed through a user friendly web UI or delivered as scheduled directly to users' inboxes. Request a live demo with one of our product expert at www.2Ring.com/WebEx or learn more at www.2Ring.com/CA.TRANSCRIPT
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COMPLEX TELCO COSTS ANALYSIS MADE SIMPLE
2Ring CALL ACCOUNTING v4.1
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2Ring ..Who are we? What do we do?
» Founded in 2001› EMEAR headquarters in Slovakia, EU› North American headquarters in Sacramento, CA
» Offering solutions worldwide via Cisco Resellers› Indirect Sales Strategy
» CDN Member – Cisco Preferred Solution Developer» Flexible & knowledgeable development / sales teams
› We listen to your feedback / incorporate features› Deliver custom-based integrations to your environment
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Unified Communications Applications
Contact Center Applications / Services
2Ring ..Product Portfolio
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» Reduce telco costs› Increase responsibility of users› Help to select proper tariff programs
» Bring more transparency in phone bills› Assigned costs to relevant cost centers
2Ring CALL ACCOUNTING ..Main Benefits
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2Ring CALL ACCOUNTING ..Version 4.0 .. new web UI
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2Ring CALL ACCOUNTING ..Independent from Call Control System (PBXs, ..)
» Connectors read data from PBX/TDMs› Connectors are basically program packages› Data are collected at the server by CA› PBXs have to have synchronized time so the feature of linking
calls coming through more than one PBX works properly
» Call Control Systems have to be connected to IP network and accessible from CA server
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2Ring CALL ACCOUNTING .. Looking at the Network
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2Ring CALL ACCOUNTING .. Existing Connectors
» Cisco Unified Communications Manager v4.x – 10.x» Cisco Voice Gateways
› MGCP / H.323 / SIP
» Avaya › IP Office› Communications Manager
» Alcatel › A4200, A4400, OXO
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2Ring CALL ACCOUNTING .. Ready for International Environments
» Supports multiple currencies › Existing, such as USD, EUR, PLN, CZK, GBP› Virtual (useful for determining costs of internal calls)
» Works with multiple calendars› Each exchange has a region assigned› Each region has a list of holidays
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2Ring CALL ACCOUNTING .. Ready for Large Environments
» Stores data on and reports on calls travelling through multiple PBXs
» Keeps history of extensions assigned to users» Delegates user verification to external system
› Includes support for a directory server LDAP/Active Directory› Enables unified user login within a network
» Build on a scalable Microsoft Platform
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2Ring CALL ACCOUNTING .. Connected to Your Information Systems
» CA connectors search for data› No IS data have to be re-input into CA› Different connectors can search for one piece of information in
various places (e.g. PBX configuration, employee database, customer DB)
» Connectors understand time› For example, extension 1234 belongs to Mr. X until December
31 and as of January 1 to Mr. Y
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2Ring CALL ACCOUNTING .. Requirements on Your IS (Data Sources)
» One data source (the best case) or a small number of data sources must exist
» Sources should have support for history» Sources should contain this data
› Phone number/extension -> description/owner› Phone number/extension -> cost center› User/owner -> cost center› Accounting/project code -> project
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2Ring CALL ACCOUNTING .. Users
» User is defined by › Name and password› Internal and external number› E-mail address, preferred language› Cost center› Role, rights› Group membership
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2Ring CALL ACCOUNTING .. Group of Users
» Group is defined by› Name› Preferred language› Role, rights› Rights can be linked to items of a user belonging to a group
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2Ring CALL ACCOUNTING .. Cost Centers
» Cost centers use tree structure» Connectors are able to create a tree using various sub-trees
(places)› This takes into account the organizational structure – including
tenants
» Authorized users can determine which users can see which sub-tree or cost center
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2Ring CALL ACCOUNTING .. Call Descriptions
» Common call items» Items added (from your IS)
› Text description of number/extension for the calling, called, and transferring number
› Call owner, cost center› Accounting/project code› Call direction – incoming/leaving/internal› Call category – private/business/… call
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2Ring CALL ACCOUNTING .. Categorizing Calls – Private vs. Business
» Distinguish between private & business calls› Call is marked in a standard manner on PBX› As the data are transferred to CA, the info about the phone
call’s category is transferred to CA too
» View by category› Calls can be selected and viewed by category
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2Ring CALL ACCOUNTING .. Call Processing
» Calculations per PBX are usually done on a daily basis› The data are accessible the next morning› It is possible to run calculations more often if necessary
(hotels)
» When calculations are done, calls that traveled through multiple PBXs are filtered
» Report evaluation is very fast since data were already calculated
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2Ring CALL ACCOUNTING .. Calculations
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2Ring CALL ACCOUNTING .. Reporting
» Contains 24 generic reports› Each with many report criteria› Option to save results as a .PDF / .CSV / .HTML / .XLS files for
further processing› Option to order customized reports
» Includes dose processing & report sending› User saves criteria for a report
› Report gets evaluated according to saved criteria and the result is sent to the user by email on regular basis
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2Ring CALL ACCOUNTING .. Report Criteria – Additional Report Flexibility
» Restrict data shown within a report› Time, price list› Call type (incoming, outgoing, external)› Cost center, call category
» Restrictions are applied simultaneously» Further restrictions are set by user rights» The restrictions are valid even in reports where the restricted
items are not shown
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2Ring CALL ACCOUNTING .. Report Types
» Detailed report for calling number / Call List› Extract listing all phone calls
» Call Summary Reports› By phone line / user› By price list / tariff› By cost center (department)
» Overview Reports / Charts› Annual costs by cost center and users
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2Ring CALL ACCOUNTING ..Version 4.0 .. Gateway Usage
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2Ring CALL ACCOUNTING ..Version 4.0 .. Gateway Usage
» The Gateway Usage › Report displays minimum, maximum and average number of
calls in 1 second within 10 minute time step. (e.g. for 1 hour time interval, the report displays minimum, maximum and average number of calls per 1 second for each 10 minutes within 1 hour time interval)
› The main filter to set which is specific for this report is Gateway Port . This filter retrieves all calls on a gateway port in certain direction(s). These directions can be inbound (IN), outbound (OUT) or bidirectional (BOTH).
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2Ring CALL ACCOUNTING .. Easy Administration
» To fill some tables through WWW interface can difficult because of their size, so CA also comes with› Templates for spreadsheet processors› Command line tools for administrators› Import/export from/to templates
» Tools for backing up settings that are saved in the database› Especially useful for tuning CA after its deployment
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2Ring CALL ACCOUNTING .. Components
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2Ring CALL ACCOUNTING .. System Requirements
» OS› MS Windows Server 2008R2 min. Web Edition
» Database› MS SQL Server 2008R2 min. Express Edition
› Workgroup / Standard edition for larger installations
» Mail server (any)» User management
› Tie CA to MS Active Directory
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2Ring CALL ACCOUNTING .. System Requirements
» Server› Virtual machine (or HP DL320 and similar)
› VMWare, Hyper-V
› HDD (mirroring can be set in the OS)› Heavily depend on number of calls and the history to preserve› Contact us for details
› Memory size› 1 to 4GB (based on the expected load)
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2Ring CALL ACCOUNTING..Cisco BE6000 – Co-Residency (min requirements)
» ESXi 5.0› OS: Windows Server 2012 (x86 and X64)› RAM: 1GB› CPU: Pentium III compatible (recommended 1GHz)› HDD: 60 GB
» ESXi 4.0 or 4.1› OS: Windows Server 2003 and 2008 (x86 and x64)› RAM, CPU and HDD – as above
» Cisco Requirements
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2Ring CALL ACCOUNTING .. Licensing Model
» Licensed by the total number of users or by the total number of extensions – whatever is greater
» Two editions› Lite (Base: 1 CDR source, 50 users / extensions)
› No additional connectors, required upgrade to Enterprise
› Enterprise (Base: 3 CDR sources, 200 users / extensions)› Additional connectors possible
» Add additional users/extensions› Scales from 50 to a few thousands users
» LDAP connector
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ADDRESS
PHONEEMAILWWW
ADDRESS
PHONEEMAILWWW
Galvaniho 15/C
821 04 Bratislava
Slovak Republic
+421 (2) 5822 4550
www.2Ring.com
2Ring .. North America HQ2Ring .. EMEAR
OFFICEMOBILEEMAIL
Tom McCain
Director of North American Sales
+1 (916) 426-3790
+1 (480) 255-7500
2Ring .. Questions
OFFICEMOBILEEMAIL
Michal Grebáč
Strategic Sales & Marketing Director
+1 (916) 282-9514
+1 (916) 514-3355
2Ring .. Connect with Us
8880 Cal Center DriveSuite 400,Sacramento, CA 95826, USA(916) [email protected]