Infrastructure Management vs.

Business Management

Calin Rangu

09.09.2009

Bucharest

Agenda

Our Set-up

Unique Advantages

Business Service Management

Partnerships

Clients

Services Integrator

National coverage for Infrastructure Management

Client Management Services –

Maximum 2 hour for reaching the client anywhere over Romania

Between 4 and 12 hours solving time, depending on agreed SLA-s

Just-in-time answer - thanks to a centralized Call Center

Prime – Contractor

Professional IT&C Service

Unique Advantages (w/o subcontractors)

IIRUC Service means:

Over 70,000 equipment in service

Over 20,000 customers

350 employees

120 cars fleet

60 nationwide locations

50 service laboratories

47 nationwide stores

1 national training center

Multiple certifications

East-Europe competence hub

Running international projects (Ukraina, CEE)

IT Operations

Outsourcing

Security Services

Software Solutions

Output Services

Client Management

RI-T Offered IT Services, strategical vision for Romanian market

3.000 Server

20.000 Corporate Clients

All highway system in Austria

320 local communities

27 hospitals

25 banks

40.000 km Network

520 TB Storage

1 Billion Transactions p.a.

300 Mio. printed Pages p.a.

Several Data Centers

Business Service Management

Proc

esse

sTe

chno

logy

Incident Handling

Multi level Problem & root cause Analysis

Pre-Incident Problem

Resolution

Incident & Problem

Management

Inventory Discovery & Identification

Basic Asset Management

Asset Lifecycle

Management

Change & Configuration Management

2. ITIL Processes

Service Desk

Service Desk Order

Solve Direct Incident & Problem

Technical Service Level Agreements

End-to-end user based Agreements

Integrated & predictive

Service Level Agreements

Service Level Management

Event Monitoring

Event correlation & operational automation

Linkage of IT servcie

delivery to business

Service Impact&Event Management

3. Service Level Management

Impact Manager

BusinessAvailability Center

ServiceLevel Mgmt

EventManager

6. Business Image

Component Availability, Scheduling, Performance

Centralized automated

batch & online Mgmt.

Bi-directional connection to

business priorities

Infrastructure & Application Management

Control

Inventory Discovery & Identification

Basic Asset Management

Asset Lifecycle

Management

Asset Management & Discovery

Historical trending and

usage reporting

Capacity Planing

Prediction & automated

provisioning

Capacity Mgmt. &

Provisioning

1. IT Asset Management

Syncronisation

Asset Management

Topology Discovery

Configuration Management Database (CMDB)

5.Implementation CMDB

4. A

utom

atic

ally

det

ects

Methodology - IT Service Costs Client Service KPI Region1

Client Service KPI Region2

Client Service KPI Regionn

Comparision /Benchmarking /+/- Impression

…..

xxx KPI R1….

xxx KPI Rn….

…..

Business Case 1

Business Case n…..

1

50100

Dienstl. RI laufendDienstl. S& T laufendHardware (exkl. Wartung)Hardware (Wartung)Software (inkl. Wartung)LeitungskostenRZ-KostenNicht aufgeteilt 927 515 1442Summe Kosten 927 515 1442

Anteil % 64% 36% 100%Potenzial 2008 in TEUR 32 18 50

SAN TSM SummeQ1 3 2 5Q2 13 7 20Q3 23 13 35Q4 32 18 50Summe in TEUR 32 18 50

Potenzialaufteilung

Potenzialtracking: kumuliertPlan

Laufende Kosten 2008

SAN TSM SUMME

Überarbeitung Datensicherungskonzept

Kurzfristpotenzial 2008:Potenzial 2009:

Wirkungsbereich: SAN, TSM

9

00

Dienstl. RI laufendDienstl. S& T laufendHardware (exkl. Wartung)Hardware (Wartung)Software (inkl. Wartung)LeitungskostenRZ-KostenNicht aufgeteiltSumme Kosten 0

Anteil % 100%Potenzial 2008 in TEUR 0

PlanConsulting ext.

Q1 0Q2 0Q3 0Q4 0Summe in TEUR 0,00

Laufende Kosten 2008Consulting

extern

Potenzialaufteilung

Potenzial 2009:

Wirkungsbereich:Consulting extern

Kurzfristpotenzial 2008:

Reduktion Stundensatz "Consulting extern" (IBM, etc.)

Potenzialtracking: kumuliert

7 Architekturkonsolidierung

290

Dienstl. RI laufend 784Dienstl. S& T laufendHardware (exkl. Wartung) 429Hardware (Wartung) 60Software (inkl. Wartung) 284Leitungskosten 71RZ-Kosten 412Nicht aufgeteiltSumme Kosten 2.040

Anteil % 100%Potenzial 2008 in TEUR 29

PlanMiddleware

inkl. e-learning

Q1 2,9Q2 11,6Q3 20,3Q4 29Summe in TEUR 29,00

IstMiddleware

inkl. e-learning

Q1Q2Q3Q4Summe in TEUR

Laufende Kosten 2008Middleware

inkl. e-learning

Potenzialaufteilung

Potenzial 2009:

Wirkungsbereich:Middleware

Kurzfristpotenzial 2008:

Potenzialtracking: kumuliert

Potenzialtracking: kumuliert

Budget/Cost Information

IT Service Definition

Qualification of A

ctionsQ

uantification of Actions

Service OptimisationMeasures / Actions

Service Optimization OverviewCentralization

Client Backbone Core Apps Data centercentralization IT Governance

Support

Automation

IT Controlling

Service view

Field Serviceorganization

Life cyclemanagement

Type reduction

Standardization

SW distribution

Standardization

Data centerconsolidation

Network

Server

Storage

Backup

Virtualization &Automation

Standardization/ Centralization

Supplier Management /contract renegotiation

Wide AreaNetwork

Consolidation

Standardization Consolidation Centralisation is the chain of sustainable service cost improvement!

Partners

Clients

Thank you for your attention!

SC IIRUC SERVICE SA

Thank you for your attention!

7th “Fabrica de Glucoza” StreetSector 2020331 BucharestRomania

Tel.: +40-21-232.25.21Fax: +40-21-232.25.26

Mail: office@iirucservice.rowww.iirucservice.ro