UFS/QP/2-D1/QR/02

Area Service Manager Job DescriptionPositionArea Service ManagerDepartmentDirect SPV.Dept. Head

Position SerialLevel/RankR10Number of Staff

Proposed byReviewed byApproved by

Job Description

IDescription: Manage Service operation TimeFreq.

Work Task Plan the operation

Organize and lead the service team to implement the plan

IIDescription: operation & evaluation

Work Task Do as a senior service engineer to fix technical troubles in the field when required

Coordinating subordinates to carry out approved program. Managing and leading all subordinates in scope of management.

Assist ASSD manager in overall and to be on be half of ASSD when the manager is absent

Review and cross check the forecast and order of spare part of Imaging

Evaluating subordinates performance.

Proposing changes of system & work instruction

Developing knowledge and skilled of subordinate through education & training.

Building the spirit of job in working team.

Contributing to build good relation with customer

Do other tasks assigned by superior

Job Qualification

Education LevelUniversity

Major inspecialize in electrics, electronics, mechanics, automation control, computer science or relating fields

Experienceat least 4 (four) years as service engineer or 3 year up as Field service supervisor

Knowledge/

Ability Product Knowledge, Customer Service, Team work, System & Procedure.

Technical service training for relating models of equipment

Management knowledge and leadership

Skills Understand Technical Products and Services

Communication skill to convince customers, suppliers, foreign technical advisors and others

Able to diagnose and analyze a technical problem

Leadership and administrative skill

Limits of authority

Cooperativerelationship

InternalColleague & team

External Agency, industry, public sector organization

Others

Tool equipment Computer, tel., materials

Work environment Normal

Job characteristics Diligent and hard work

Have a sense of responsibility, initiative, cooperative, ethics and discipline (RICED)

Have an Integrity, good personality and transparency

Have Enthusiasm

Honest and Assertive

DocumentationFilling in both the private and public sectors information

Remark