UFS/QP/2-D1/QR/02

Service Center Supervisor Job DescriptionPositionService Center supervisorDepartmentDirect SPV.Dept Head

Position SerialLevel/RankR08Number of Staff

Proposed byReviewed byApproved by

Job Description

IDescription: Supervise a group of service technicians/ engineers to repair customers devicesTimeFreq.

Work Task Developing daily working plan for subordinates.

Coordinating subordinates to carry out approved program.

Assisting technician to fix technical problem faced in field

IIDescription: forecast and make purchase order spare parts. Improving good service and quickly to customer.

Work Task Managing and leading all subordinates in scope of management.

Exchanging experience with subordinates and new technician.

Giving or searching solution to the problems faced in doing at work

Building the spirit of job in working team

Controlling spare parts and service in Service Center. Forecast and make purchase order spare parts.

Monitoring activity of technician and take care of response time service in section.

Calculating monthly commission

Exchanging technical information, problems faced in doing at work with specialist of manufacturer

Making monthly report to manufacturer.

Making periodic report or irregular report to superior

Building repair culture (Kaizen) at work

Contributing to build good relation with customer

Proposing idea to increase work performance

Do other tasks assigned by superior

Job Qualification

Education LevelUniversity

Major inspecializes in Technique Machine, Technique Electronically, Technical Informatics or other education which related with Technique.

Experience Have an experience at least 3 (three) years in Technique with 3 (three) year as Technical staff or (two) years as General Technique.

Management skill and leadership

Knowledge/

Ability Product Knowledge, Customer Service, Team work, System & Procedure, Communication Skill.

Skills Understand Technical Product and Service

Communication skill to convince customers

Able to diagnose and analyze a technical problem

Leadership and administrative skill

Limits of authority

Cooperativerelationship

InternalColleague & team

External Agency, industry, public sector organisation

Others

Tool equipment Computer, tel., materials

Work environment Normal

Job characteristicsCustomer Service, Process Improvement, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience,

DocumentationFilling in both the private and public sectors information

Remark