3 pillars - nboleadershipnboleadership.com/wp-content/uploads/2020/... · development • change...

3 PILLARSA G U I D E T O O U R

Y O U R S U C C E S S I S O U R M I S S I O N

O F D E L I V E R A B L E S

T r a n s f o r m i n g O r g a n i z a t i o n s T h r o u g h P e o p l e

Our mission is to partner and help our client achieve optimal business results through their PEOPLE, CULTURE and PROCESSES.

TABLE OFCONTENT

Introduction……………………………………………….……………………………………………..6

Meeting Our Clients Needs: Our 3 Delivery Pillars…………………….………….……7

Strategic Agenda Development………………………………………………………………...9

Organization Culture Transformation……………..............................................8

Business Process Transformation……………………………………..…….………………….9

Leadership Pipeline Development……………………………………………………………..12

Change Management…………..…………………………………………………………………….14

NBO 360⁰ Feedback for Leaders………..…………………….…………………………………16

360⁰ Feedback…………………………..……………………………………………………………….17

A Guide to Building Leadership Competencies – What Bosses Want…………..19

Personality Profiling Analysis (PPA)…………………………….……………….…………….15

Organizational Culture Assessment………………………………………….…………………16

Development & Assessment Centers………………………………….……………………….17

TABLE OFCONTENT

Business and Technical Report Writing Skills………………….…………………………..26

English Grammar in Business Communication…………………………………………….28

Business Presentation Skills ……………………….………………………..…………..….......32

Professional Speaking Skills for Effective Customer Service….…..…………….....30

Creative and Critical Thinking……………………………………………………………....…….34

Conflict Management and Resolution..…………………….……………..……..…...…..…36

Project Management Excellence……………………………………………………….………….42

Problem Solving & Decision Making………………………….…….…………………………..38

Coaching for Performance………………………………………………………….…….………….40

Strategic Business Excellence……………………………………………………………….………44

Performance Driven Leadership…………………………………………………….…………….46

Our Methodology….…………………….………………………………………………………....….53

Certificate in Executive Development……………………………………………………….….48

Certificate in Leadership & Management……………..….……………………………….….50

Advance Certificate in Leadership & Management…..……………………………….….52

NBOLeadership brings a unique approach through our 3 main deliverypillars combining facilitation and consulting, diagnostic and assessments,and talent development when working with clients to achieveorganization success.

Our philosophy is based upon the belief that leaders are made, not born,and that they can adapt and change. We believe that effectiveinterpersonal skills, grounded in strong personal values, reflection andself-awareness, are key to effective leadership.

We have a range of training modules that can be tailored around any ofyour core development competencies. Our consultants are able to adviseand assist in formulating the right program to fit your organisations’ need.

INTRO

Contact us for more information:

NBOLEADERSHIP SDN. BHD.806 Block A Level 8Phileo Damansara 1Jalan 16/11 offJalan Damansara46350 Petaling JayaSelangor MALAYSIA

Tel: +603 7662 8038 Fax: +603 7662 8048EM: [email protected]

www.nboleadership.comwww.nbogroup.com

MEETING OUR CLIENTS NEEDS

Consulting & Facilitation

• Strategic Agenda Development

• Organization Culture Transformation

• Business Process Transformation

• Leadership Pipeline Development

• Change Management

Diagnostic & Assessment Tools

Learning & Development

• Leadership Development Program

• Communication & Presentation Skills

• Sales & Customer Service

• Strategic Thinking

• Executive Coaching & Mentoring

• Certification Program

• NBO 360o

Feedback for Leaders

• Thomas International Personality Profile Analysis

• Organizational Culture Assessment

• Assessment & Development Centres

“Vision without actionis merely a dream.

Action without visionjust passes the time.

Vision with actioncan change the world.”

- Joel A. Barker

CONSULTING

FACILITATION

&

BENEFITS:

STRATEGIC AGENDA

DEVELOPMENT

Execution is ultimately important indetermining the success of your organization’sstrategies. We facilitate the development ofpersonal leadership agendas (PLA’s) for eachleadership team member in your organization.

Collectively the PLA’s form the basis for yourorganization’s strategic leadership agendas(SLA’s). Our clients use the SLA’s to facilitateand improve overall execution of theirorganization’s strategies.

Based on our research and consulting experience, we have discovered that 80% of therequired knowledge for effective and efficient implementation sits within theOrganization - explicitly or implicitly. All organizations expect effective and efficientimplementation of processes through people who

U N D E R S T A N D , A G R E E , C O M M I T & A C T .

Our objective is to help leaders to create powerful learning environment that willignite people’s passion for learning, facilitate employee engagement as well asefficient and effective implementation of the organization’s strategies:

• Senior-level leaders at large companies who are inspired to innovate• Senior-level leaders at growth companies who are challenged to scale• Seasoned and influential executives who will use this opportunity to make an even

greater difference in their career and their organizations’ future

BENEFITS:

The benefits of a strong corporate culture are both intuitive and supported by socialscience. Each culture is unique and myriad factors go into creating one, but there areat least six common components of great cultures. Isolating those elements can be thefirst step to building a differentiated culture and a lasting organization.

ORGANIZATION CULTURE

TRANSFORMATION

Successful execution of a growth strategydepends not only on the right talent andleadership agenda, but also on having aculture that drives high performance.Changing the culture, however, is daunting forany organization. Culture is deeply embeddedin values, assumptions, behaviors, andattitudes. It is in essence, the human glue thatmakes the company unique. Changing aculture is a large-scale undertaking, andeventually all of the organizational tools forchanging minds will need to be put in play.

Vision & Mission:A great culture starts with an inspiring vision supported by a meaningful missionstatement.Core Values & Practices:A company’s values are the core of its culture. Values are of little importance unlessthey are enshrined in a company’s practices.People:No company can build a coherent culture without people who either share its corevalues or possess the willingness and ability to embrace those values and practices.

Before you are a leader, success is all about growing yourself. When youbecome a leader, success is all about growing others.- Jack Welch

BUSINESS PROCESS

TRANSFORMATION

Creating efficient business operations can deliverkey competitive and operational advantages, fororganizations in nearly every area. Manyorganizations find they can transform businesspractices by removing duplicate or unnecessarysteps, automating as many procedures as possible,and outsourcing noncritical functions to trustedthird parties. We facilitate the review andreengineering of business processes to enableyour organization and make them more effectiveand efficient for your customers and employees.As a key enabler of many business processimprovement initiatives, we also leverage IT toallow new forms of collaboration, new ways ofcollecting and sharing information, and even newways of thinking about that information.

Today, organizations seeking business process transformation can turn to the newwave of technologies that let organizations:• Reduce the upfront time and costs associated with establishing and customizing a

business-process platform.• Choose elements from the business process service continuum; for example

customized vs. standardized or dedicated vs. virtualized or higher cost vs. shared(lower) cost.

• Move seamlessly from model to model whenever business needs or marketconditions change.

• Gain streamlined processes, solutions and systems.• Accelerate market entry. Faster, more-efficient business methods can lead to faster

time to market.• Enjoy dramatic cost savings. Greater efficiencies mean less waste, and greater

output.• Improve customer satisfaction, thanks to all of the above.

BENEFITS:

Foundation, People and Processes to Support Growth

LEADERSHIP PIPELINE

DEVELOPMENT

Developing a leadership pipeline starts withidentifying and then nurturing talent by exposinghigh-potential individuals to a variety ofdevelopmental opportunities and experiences.Put simply, this process is done to ensure thatimportant leadership positions in the mostprominent functions can be filled very easily byinternal candidates. It is best when leaders aregrown, not imported, and the leadershipfunction as a whole will never grow stronger anddeeper if an organization only invests inreplacement as opposed to development(Charan, Drotter & Noel, 2001).

BENEFITS:

By building a successful leadership pipeline that ensures strength and depth in keyroles and functions, organizations are effectively growing their own leaders. This is amajor benefit in itself but it encourages several by-products that are alsoadvantageous, these benefits include:

• A significant reduction of resources required to attract outside talent

• Retention of the organization's best talent as they are engaged by the differentopportunities becoming available to them and so do not need to seek theseopportunities within competitors or alternate industries

• Opportunity for personal growth through valuable on the job experiences foremerging talent. This benefits not only the individuals as they find out more abouthow they learn best so that this can be replicated, but the organization benefits asthese experiences are being tailored toward important aspects of its future success

"The rate of change is not going to slow down anytime soon. If anything, competitionin most industries will probably speed up even more in the next few decades."- John Kotter

BENEFITS:

CHANGEMANAGEMENT

Change management is the discipline that guideshow we prepare, equip and support individuals tosuccessfully adopt change in order to driveorganizational success and outcomes. While allchanges are unique and all individuals are unique,decades of research shows there are actions wecan take to influence people in their individualtransitions. Change management provides astructured approach for supporting the individualsin your organization to move from their owncurrent states to their own future states.If these individuals are unsuccessful in theirpersonal transitions, if they don’t embrace andlearn a new way of working, the initiative will fail.If employees embrace and adopt changes requiredby the initiative, it will deliver the expectedresults.

The greatest importance of change management is that it provides conceptualscaffolding for people, the process, and the organization implementing change. It is aframework used to support and understand the change and its effect on theorganization and its people.

Why do you need change management?• Thrive in an ever-changing world• Deliver the people-dependent portion of project ROI• Close the gap between requirements and results• Increase likelihood of project success• Mitigate mission-critical risk• Take the chance out of change• Treat employees right

“We all need people who will give us feedback. That's how we improve.”

- Bill Gates

DIAGNOSTICS

ASSESSMENT

TOOLS

&

BENEFITS:

• Frequency gap analysis allows raters to point out areas for improvement in anonymous, safe manner.

• The competencies measured by the NBOGroup feedback survey are also found in our accompanying leadership development guide, What Bosses Want™.

• NBOGroup conducts a briefing session for all participants to help them understand how the 360⁰ process works as well as a workshop at the conclusion of the 360⁰ project to review the objectives and goals.

• A user friendly online system.

• Survey questions can be customized to more accurately reflect each organization’s culture and competency focus.

• The NBOgroup 360⁰ feedback system is currently available in English, Dutch & Bahasa Malaysia. It can be provided in any language required.

NBO 360⁰FEEDBACK

FOR LEADERS

360⁰ feedback, also known as a multi-raterfeedback is feedback that comes from allaround an employee. The individual isfiguratively in the middle of a circle ofmanagers, peers, subordinates, or others likestakeholders who provide feedback on theindividual’s performance. The NBOGroup’s 360⁰feedback process is highly effective as both apersonal and organizational development tool.Our process gives people opportunity to provideanonymous feedback to a co-worker that theymight otherwise be uncomfortable giving.Feedback recipients gain insight into how othersperceive them and have an opportunity toadjust their behavior and develop skills that willbe enable them to excel in their jobs.

Technology is making it easier, faster and more affordable to deliver360 feedback than ever before. More organizations are choosing toprovide this feedback and the associated development opportunitiesfor all of their employees, from the C-level to entry level. In a 360⁰review, you get the combined perspective of a manager and severalpeers about the team work, communication, leadership potential, andmanagement skills of an employee. The reviewers are asked tocomment and rate the employee’s professional skills and team impact.The goal is for them to provide feedback that will actually help theemployee improve and focus their long-term career development.

Learners need endless feedback more than they need endless training. — Grant Wiggins

“What Bosses Want –A Guide to Building LeadershipCompetencies” with its wide rangeof information and guidance isintended for anyone who wants tounderstand and improve theirleadership performance in theworkplace.

A GUIDE TO BUILDING

LEADERSHIPCOMPENTENCIES

This book will be of value at anylevel. The competencies aredesigned so that they can be usedas part of 360⁰ feedback exercise,as a reference manual supportingindividual classroom training or ontheir own, for personaldevelopment. Clients use the corecompetencies and adapt them asnecessary to their particularindustry or circumstances but thefundamental principles alwaysremain the same.

No one demonstrates allcompetencies to the same degreeof excellence. The aim is to be ableto identify a maximum of threedevelopment priorities and use theIndividual Development Plans(IDPs) at the back of the book tobuild a structured and achievableprogram.

Thomas' behavioural assessment PPA provides an accurate insight into howpeople behave at work, giving you a greater level of certainty whenrecruiting, identifying where to maximise your learning and developmentbudget and understanding where to boost morale to avoid staff turnover.

• It is a proven, easy to use, online web-based package of personality profile(behavioural) and psychometric assessments for employment testing, jobanalysis, and internal staff self-development.

• It is also exceptionally cost effective. If you are recruiting new people,promoting from within or simply looking for more information to help youincrease retention, reduce turnover, and manage and coach your team moreeffectively, the tool can help.

• Able to assist in setting job design benchmarks through pre-determination ofmost suitable temperament for the role.

BENEFITS:

ORGANIZATIONALCULTURE

ASSESSMENT

Individuals express their values though theirbehaviors. Organizations express their valuesthrough their working culture. Research showsthat there is a strong link between financialperformance and the alignment of anorganization’s operating values to the employee’spersonal values. Who you are and what youstand for is becoming just as important as thequality of products and services you provide. Thisassessment is a detailed diagnostic report of anorganizational culture and a road-map forcontinuous improvement. They allow theorganization to measure the alignment of thepersonal values of the employees with those ofthe current culture of the organization, and thoseof the current culture with the desired culture.

• Attract and keep talented people.• Increase profits and stakeholder value.• Increase creativity and productivity.• Ensure ethics permeate the corporate culture.

Building a successful corporate culture has become the most significant source of competitive advantage and brand differentiation in business today. Our experience in mapping the values of organizations supports the statement that:

Value-driven organizations are the most successful organizations:• Values drive culture• Culture drives employee fulfillment• Employee fulfillment drives client satisfaction• Client satisfaction drives stakeholder value

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. —Peter Drucker

The Essence Of The Assessment Centre Process, Measures & Reports On TheIndividual’s:

DEVELOPMENT &ASSESSMENT

CENTRES

The assessment center focuses on a set of variedexercises, which are designed to simulatedifferent aspects of the work environment. Thisdoes not refer to a location, but to a process thatis being increasingly used by organizations toassess staff, either as part of the recruitmentprocess or for internal development andpromotion. The assessment centreexercises assess how closely your behaviour, thatare required for the role.

• Behaviour Everything they say or do that can be linked to a competencyarea

• K.S.A.A Knowledge, Skills, Abilities and Attitudes that are required forcompetency being measured.

“You don't lead by pointing and telling people some place to go. You lead by going to that place and making a case”. - Ken Kesey

“Practice is the hardest part of learning, and training is the essence of transformation.”

- Anonymous

LEARNING

DEVELOPMENT

&

COMMUNICATIONS &

PRESENTATION SKILLS

KEY LEARNING OBJECTIVES

• Plan required information in a structured and organised manner• Observe good protocol and standards in writing business documents and

reports• Use proper layout of letters, emails and reports following business standard

formats• Write catchy subject lines, titles and introductory paragraphs of their

documents • Produce clear, concise and accurate information using good grammar and

structure• Analyse graphs and summarise observations and recommendations based on

the analysis• Use charts, tables and visuals to good effect in report writing• Edit their documents to effect powerful impressions

DURATION

2 days

BUSINESS & TECHNICAL REPORT

WRITING SKILLS

Business and Technical Report Writing Skills isdesigned to help participants gain requisite skillsto write and edit simple businesscorrespondence and technical reports/proposalsthat people can understand and take seriously.Participants will work on a wide range of email,memo and report writing situations such as indaily office administration, customer service,project management, and research and feasibilitystudies. The workshop will help participants gainthe confidence to write and edit businessdocuments that can be easily understood andthat can generate the desired responses.

“Communication is the real work of leadership” – Nitin Nohria

Fundamental to good communication is astrong command of English Grammar and itsapplication to effective businesscorrespondence. English Grammar inBusiness Communication helps participantsunderstand and use parts of speecheffectively in sentence construction, applyestablished rules of English grammar whenusing articles, matching verbs to the subject,and when employing tenses to developprofessional writing skills. The course alsohighlights common errors in English usagethat frequently occur when Malaysians speakor write English, and suggest their correctforms. Participants get to apply theseprinciples to writing simple emails.

DURATION


2 days

• Understand and use parts of speech effectively in daily communication;• Be mindful of Articles, Subject Verb Concord; and Proper Tenses• Speak and write English using appropriate grammar and structure; • Write sentences and paragraphs with clarity; precision; good grammar and

punctuation • Use plain English style – short sentences; simple words; omit redundancy – to

present technical information simply;• Plan, organise impactful business documents that meet the needs of specific

audiences;• Structure information using mind-maps; prioritize information using AIDA

principles; SMART subject lines that capture attention• Improve the quality, clarity, structure and expected results of simple emails

ENGLISH GRAMMAR IN

BUSINESS COMMUNICATION

Remember not only to say theright thing in the right place, butfar more difficult still, to leaveunsaid the wrong thing at thetempting moment.– Benjamin Franklin

DURATION


2 days

PROFESSIONAL SPEAKING SKILLS FOR EFFECTIVE

CUSTOMER SERVICE

Professional Speaking Skills For EffectiveCustomer Service helps you to understand yourunique communication style and learn how tomodify your style to meet customer needs viathe telephone or face-to-face interactions. Itguides you through the process of listening toand responding to an angry customer, practicingskills in acknowledging customer concerns,probing for exact causes of problems, informingand recommending solutions, managingunrealistic expectations and misunderstandings,saying No, concluding the difficult interactionand follow up. Finally a self-assessment helpsevaluate your professional speaking skills.

• Use the telephone effectively in customer care• Understand your communication style and modify your style to meet

expectation of others• Deal effectively with customers’ emotions and needs• Manage your own emotions in difficult situations • Skills in handling concerns and demands of difficult customers

“…effective communication requires more than an exchange of information. When done right communication fosters RELATIONSHIPS, improves TEAMWORK, and build TRUST.” - Anonymous

BUSINESS PRESENTATION

SKILLS

We may not be a consultant or the companypresident and tour the world givingpresentations to corporate top guns.However, we are often expected to presentour reports and findings in our departmentmeetings and in formal events. LearningBusiness Presentation Skills will prepare youfor situations like these and will reduce yourfear and anxiety; improve your self-confidence at work. Learning to speak andpresent business issues confidently andprofessionally will allow your ideas to betaken more seriously.

• Plan and organize storyboard of relevant information for effective presentation• Design and use visuals effectively in presentation • Develop clarity and effectiveness in oral/graphic communication. • Communicate effectively by employing effective eye-lock, intonation, and

gestures, using good introductions and impactful closure. • Learn proven techniques to increase presentation impact and influence• Deliver an effective presentation of proposals/recommendations/reports• Develop confidence in public speaking and handling questions like a pro from

the audience

DURATION


2 days

35

PERSONALDEVELOPMENT

SKILLS

This program focuses on the core skills ofcreative and critical thinking. Participantswill learn about the differences betweencritical and creative thinking and when to usethem appropriately. The program providesparticipants a fresh look at the wide range oftools and processes for creative andinnovative approaches to problem solvingand decision making such as Six ThinkingHats, Mind Mapping, and Pareto Analysistogether with effective questioningtechniques will be some of the areascovered. Participants will practice these inseveral fun and involving activities, workingin teams to maximize their creative andcollaborative strengths.

DURATION


2 days

• Understand the roles of left brain, right brain and holistic thinking• Differentiate between creative and critical thinking• Apply effective questioning techniques to drive creative and critical

thinking• Use critical thinking to analyse problems and creative thinking to

generate solutions • Apply creativity regularly at work – fluency, flexibility, originality,

elaboration• Overcome attitudes and thinking that are blocks to creative thinking• Apply tools in critical/creative thinking and problem solving

CREATIVE & CRITICAL THINKING

37

"Knowing a great deal is not the same as being smart; intelligence is not information alone but also judgment, the manner in which information is collected and used." -Carl Sagan

DURATION


2 days

Internal conflicts can be detrimental toorganizational and personal morale and businessresults. Having the skills to resolve internalconflicts effectively is one of the biggestchallenges today and is vital to success. Thiscourse provides participants with a 7-step conflictresolution process that they can use and modifyto resolve conflict disputes at the workplace.Participants will learn crucial skills in conflictmanagement, solution building and findingcommon ground. Vital skill sets such as dealingwith anger and using the Agreement Frame willhelp participants develop new attitudes andbehavior to foster a more collaborative workenvironment that minimizes conflicts.

• Plan and organize storyboard of relevant information for effective presentation

• Design and use visuals effectively in presentation • Develop clarity and effectiveness in oral/graphic communication. • Communicate effectively by employing effective eye-lock, intonation,

and gestures, using good introductions and impactful closure. • Learn proven techniques to increase presentation impact and influence• Deliver an effective presentation of

proposals/recommendations/reports• Develop confidence in public speaking and handling questions like a

pro from the audience

CONFLICT MANAGEMENT &

RESOLUTION

39

"No problem can be solved by the same consciousness that created it. We need to see the world anew." - Albert Einstein

DURATION


2 days

This course has been designed to equip you withthe skills needed for a competitive andchallenging business environment whereinnovation and speed to market are key successfactors that require effective projectmanagement in all areas of the business. Theneed to manage projects successfully demands asystematic and disciplined approach to deliverprojects that meets agreed scope whilst adheringto demands for quality, on time delivery, strictadherence to budget, manage stakeholders andmeet regulatory controls. On completion of thiscourse, participants will be able to manage anddeliver projects that follow internationallyrecognized professional standards in projectmanagement.

PROBLEM SOLVING &

DECISION MAKING

• Cultivate a common troubleshooting language and a systematic process of problem solving when responding to incidents and problems.

• Acquire the skills of applying basic concepts and structure of proven problem and incident management techniques such as Problem Definition, Problem Analysis, Decision Analysis and Potential Problem Analysis.

• Use structured and critical thinking techniques to analyze problems, generate solutions and make decisions.

• Present ideas and solutions effectively to get buy-in, support and/or commitment from stakeholders.

41

"The important thing is not to stop questioning." - Albert Einstein

DURATION


2 days

COACHING FOR PERFORMANCE

• Adopt a coach-leadership style to lead people effectively.• Apply coaching skills effectively in any coaching situations.• Coach for performance.• Use the GROW model for effective coaching conversations and build

commitment in achieving the goals set.

This program focuses on the core skills ofcoaching for performance whereparticipants will learn to give feedback, buildtrust, listen actively, and ask powerfulquestions to help people think and exploresolutions or possibilities. They will also learnto apply the GROW model for effectivecoaching conversations and build ownershipor commitment in achieving goals.

43

"No matter how good the team or how efficient the methodology, if we're not solving the right problem, the project fails." - Woody Williams

DURATION


2 days

This course has been designed to equip you withthe skills needed for a competitive andchallenging business environment whereinnovation and speed to market are key successfactors that require effective projectmanagement in all areas of the business. Theneed to manage projects successfully demands asystematic and disciplined approach to deliverprojects that meets agreed scope whilst adheringto demands for quality, on time delivery, strictadherence to budget, manage stakeholders andmeet regulatory controls. On completion of thiscourse, participants will be able to manage anddeliver projects that follow internationallyrecognized professional standards in projectmanagement.

PROJECT MANAGEMENT

EXCELLENCE

• Understand and apply project management principles, theories, and practices.

• Use project management tools and techniques that are effective in initiating, planning, executing, monitoring, controlling, and closing a project.

• Be able to develop all required Project lifecycle documentation. • Ensure that where applicable Change Management is integrated into

Project Management • Identify characteristics of high performance teams and ways to manage

stakeholder expectations. • Select appropriate techniques to communicate effectively with team

members and other stake-holders. • Be in a position to undertake and start managing projects.

LEADERSHIPDEVELOPMENT

SKILLS

DURATION


2 days

STRATEGIC BUSINESS

EXCELLENCE

• Cultivate a common troubleshooting language and a systematic process of problem solving when responding to incidents and problems.

• Acquire the skills of applying basic concepts and structure of proven problem and incident management techniques such as Problem Definition, Problem Analysis, Decision Analysis and Potential Problem Analysis.

• Use structured and critical thinking techniques to analyze problems, generate solutions and make decisions.

• Present ideas and solutions effectively to get buy-in, support and/or commitment from stakeholders.

In a world of stiffening competition,business strategy is more crucial than ever.Yet most organizations struggle in this area--not with formulating strategy but withexecuting it, or putting their strategy intoaction. Senior leaders require a clearunderstanding of pressing challenges andthree core skills: thinking, acting andinfluencing strategically. It is needed toachieve goals, drive performance and alignshort-term action with long-term direction.The Strategic Business Excellence programwill help participants develop and execute awinning strategy – and be ready to meet thechallenges that all leaders will face in thefuture .

47

“Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.”- Steve Jobs

DURATION


2 days

The Performance Driven Leadership program isfocused on preparing leaders ready to servewithin the accountability and integrity era facingorganizations today. Key focus areas includetransformational and balanced leadership,systems thinking, change, and data-drivendecision-making. The goal is to create effectiveleaders knowing not only what to do, but alsoknowing when, how, and why to do it based onethics. Leadership at this level requiressomething more.

PERFORMANCE DRIVEN

LEADERSHIP

• Understand and navigate market forces including global trends and economic forces, networks and business cycles.

• Show agility to deal with strategy, people, processes and systems across the organisation.

• Strengthen relationships to bridge differences and build strategic ties.• Balance competing priorities when everything is important and

personal reserves are slim.• Behave ethically and consistently in their interactions with people and

when making decisions.

NBOLEADERSHIP’S CERTIFICATION

PROGRAM

DURATION: 6 DAYS

PROGRAM MODULES

Participants will complete an online assignment upon completion of each module.

CERTIFICATE INEXECUTIVE

DEVELOPMENT

This management training program is ideal fornew or experienced managers in any functionwho want to become better leaders. Becausemanagement requires analyzing complexchallenges, participants should expect tograpple with ambiguous situations that do nothave simple solutions. As you explore yourown personality, strengths, and weaknesses,you will begin to evolve a leadership style thatis uniquely yours. You will return to work withnewfound confidence and an action plan forcontinuing your growth as a leader.

MODULE 1 – LEADING SELF EFFECTIVELYFocuses on organising self well and the skills in planning and prioritising importantand urgent tasks. It reinforces personal accountability in delivering results and theimportance of self-motivation or determination when faced with challenges. Itprepares participants with the premise – “Before you can lead others, you mustbe able to lead yourself”.

MODULE 2 - CRITICAL THINKING & PROBLEM SOLVINGEquips participants with the ability to apply analytical and critical thinking toresolve issues or to generate solutions. Together with problem solving techniques,it enhances participants ability to identify problems, find root cause(s) and developthe right interventions rationally.

MODULE 3 - MAXIMUM IMPACT PRESENTATION SKILLSPrepares participants with proven techniques to speak and present withconfidence. Hands-on practices and immediate feedback accelerate application ofskills with on-the-spot learning.

“Only those who risk going toofar can possibly find out howfar they can go”– T.S Elliot

DURATION: 6 DAYS

PROGRAM MODULES


CERTIFICATE IN LEADERSHIP AND MANAGEMENT

With increasing pressure to produce betterresults with less resources, leadership andmanagement capabilities are moreimportant than ever. This programdevelops the knowledge, skills andbehaviors which are needed by highlyeffective people managers and focuses onbuilding the skills of leadership andmanagement for those who are leadingteams as well as those transitioning intoleadership roles.

MODULE 1 – MANAGEMENT SKILLS DEVELOPMENTDevelops participants will the skills of supervision and delegation, planning andorganising the work of others, understanding behaviour at work and theimportance and skills of communication, building trust and relationships. Themodule also includes understanding and managing the generation gap in theorganisation.

MODULE 2 - LEADING TEAMS WITH IMPACTFurther enhances the participants’ leadership skills in understanding behaviourthrough the DISC personalities. Through the LeadOut activity, participants willlearn about leadership styles, team planning, communication and decisionmaking, risk taking, setting clear goals and managing ambiguity

MODULE 3 – COACHING FOR PERFORMANCEDevelops participants with the key skills of giving and receiving feedback,questioning and listening skills, and conducting performance coachingconversations with their teams.

"You can never conquer the mountain. You can only conquer yourself.“ – Jim Whittaker

DURATION: 6 DAYS

PROGRAM MODULES


ADVANCE CERTIFICATE IN LEADERSHIP & MANAGEMENT

MODULE 1 – LEADERSHIP COACHING & MENTORINGDevelops leaders with coaching and mentoring skills especially in developingleaders in their organisation. This module also enhances senior leaders with theskills to engage young leaders .

MODULE 2 - CONFLICT MANAGEMENT AT WORKThis session shows participants how to recognize impending conflicts and how totake action to prevent conflicts from happening. Participants will also learn aboutthe techniques of conflict management and how to resolve issues and bringharmony to their team environment. Through exercises and activities, participantswill have a hands-on application of skills learnt.

MODULE 3 – LEADING CHANGEThis workshop prepares participants to embrace change, how to lead change intheir teams and manage resistance to change. Participants will also work throughthe steps of engaging people to change so that change is embraced andimplemented effectively.

There is a difference between being a leaderand being a manager, but the best managersare also great leaders who motivate andengage others, connecting people with vision.This course strengthens core leadership skillsby focusing on sharpening the skills of seniorleaders in leading change coaching andmentoring and resolving conflicts at work.

OUR METHODOLOGY

NBOLEADERSHIP strongly believe in ‘Learn by Doing’ and we deliver ourtraining through a combination of these methodologies for maximumeffective learning.

• Lecture and class discussion• Instructor-led briefings and class engagement• Individual and group exercises• Group and/or individual presentations• Case studies • Extensive exercises, practices and role plays • Videotaping, individual playback and private coaching• Progressive skill-building• Interactive coaching by instructors• Audience observation and input• Reference materials and take home resources for

continuing development• Pre-Program Survey (for certain Courses)• Pre-Program Assignment (for certain Courses)

TRAINING IMPACT ANALYSIS

Pre and post training practices will be analyzed in the following manners to ensure employees apply learning back on their jobs:

Prior to training, bothparticipants and their Managerdiscuss the specific skills,knowledge and behavior theyneed to learn and develop.Manager and employee set andagree on training goal, using aTraining Action Plan Form to beprovided by NBO.

Upon completion of thetraining, participants and theirManager will complete aTraining Practice Plan Form toset action plan and timeline toput to practice learned skills orimprovements.

• Pre Program Discussion • • Post Program Skills Application •

ALL RIGHTS RESERVED. THIS IS A PROPRIETARY INFORMATION OF NBOLEADERSHIP SDN. BHD.

NBOLEADERSHIP SDN. BHD.1007 Block A Level 10Phileo Damansara 1

Jalan 16/11 off Jalan Damansara46350 Petaling Jaya Selangor

MALAYSIA

Tel: +603 7931 0205Fax: +603 7931 0205

EM: [email protected]

www.nboleadership.comwww.nbogroup.com

3 pillars - nboleadershipnboleadership.com/wp-content/uploads/2020/... · development • change...

Documents