3. stakeholder, community engagement & integrated design

3. STAKEHOLDER, COMMUNITY ENGAGEMENT & INTEGRATED DESIGN

COMMISSION3.1 RIVERBANK PRECINCT REFERENCE GROUP

3.2 BRoADER STAKEHoLDER REFERENCE GRoUP3.3 COMMUNITY ENGAGEMENT

3.4 INTEGRATED DESIGN COMMISSION

ADELAIDE RIVERBANK MASTERPLAN / DESIGN DEVELOPMENT REPORT - ADELAIDE AUS / 0668ISSUED 28-Nov-2011 / - PAGE 11

3.1 RIVERBANK PRECINCT REFERENCE GROUP

A series of stakeholder engagement and community initiatives have been undertaken throughout the design process. Both stakeholder engagement and community initiatives have been established to inform and critique the Riverbank Masterplan design process. The Chief Executive, Department of Planning, Transport and Infrastructure facilitated the establishment of both Riverbank Precinct reference group and the broader stakeholder reference group.

The aim of both initiatives are identified bellow.

The Riverbank Precinct Reference Group was established to provide high-level oversight on the Riverbank Precinct Masterplan project comprising representatives from the Office of the Chief Executive in DPTI, Adelaide Festival Centre, Adelaide Convention Centre, Intercontinental Hotel, Integrated Design Commission, Tourism SA, Arts SA, University of South Australia and Adelaide City Council.The key objectives of the Reference Group are to: ▪ Collaborate and collectively work towards realising the full potential of the Riverbank Precinct ▪Be the primary conduit for stakeholder communication associated with the planning and development of the Riverbank Precinct ▪ Engender broad political and public support to enhance and promote the Riverbank Precinct.

The Reference Group provides a primary conduit for communication and collaboration between the State Government and Riverbank stakeholders. DPTI and the design team have been involved in on-going individual and collaborative consultation with key reference group stakeholders. Consultation with this group has included, but is not limited to: ▪Resolution of on-going design principles ▪Development and approval of the Guiding Principles in collaboration with the design team ▪Advice on best practice consultation with the community ▪ Providing clarification on key stakeholder engagement processes and timeframes ▪Reviewing feedback from the Integrated Design Commission ▪ Providing direction for the Masterplan.

The Riverbank Stakeholders Reference Group met on the following dates:17 November 201028 March 201112 April 201118 May 201129 August 2011.


The Office of the Chief Executive, Department of Planning, Transport and Infrastructure (DPTI) set up a Broader Stakeholder group in May 2011 with an aim to consult and inform businesses and associations broader to the actual Riverbank Precinct itself whose interest are or may not be vested in the Riverbank Precinct area.

A workshop was held on 18 May 2011 for broader stakeholders in the Riverbank project with an aim to consult and seek their feedback on the Riverbank Precinct Masterplan project and in particular, the proposed Guiding Principles.

Attendees to the workshop included the operator of the Paddle Boats and Popeye, the Taxi Council South Australia, Jolley’s boathouse, National Trust of South Australia, Council of the Ageing, Kaurna Aboriginal Community and heritage Association, Ramindjeri Aboriginal Group, Adelaide Parklands Preservation Association, Property Council of Australia, Events South Australia, Adelaide City Council (Events), Memorial Drive Tennis Club, Tennis SA, Uni SA, Parliament House and Old Parliament House.

WORKSHOP GROUP EXERCISEDuring the workshop participants were divided into four groups and asked to look at the Guiding Principles and address the following issues: ▪How did they see these Guiding Principles being realised? ▪What will be vital to the success of the Riverbank? ▪ For each Guiding Principle list three key issues that will be important in achieving it ▪ Consider all or as many of the Guiding Principles as you like ▪ Provide feedback on the top three statements your group developed.

Following the group workshop exercise the below key messages and statements were presented by the four groups. The two stand out Guiding Principles for the groups were 6.0 Diversity and Activity and 4.0 Understanding the River.

Other key messages expressed by the group include: ▪ Programming and management ▪ The quality of place as defined by a sense of “being in Adelaide” ▪Access and permeability.

The broader stakeholder workshop was held on the 18 May 2011.

3.2 BROADER STAKEHOLDER REFERENCE GROUP


The Department of Planning, Transport and Infrastructure’s Strategic and Corporate Communication section developed an integrated Community Engagement and Community Relations Plan in support of the Riverbank Precinct Masterplan. It provides communication opportunities to consider against the milestones and issues of the project and how they might be dealt with by using various communication tools. This integrated communications plan coordinates promotions, internal and external departmental publications and use of online environment, in addition to supporting community engagement and media management activities.

This section has provided communications support, graphic design, advice and an approvals service as the project proceeds.

DPTI has managed the community engagement process throughout the development of the Masterplan.

COMMUNITY OBJECTIVESThe purpose of the engagement process is to identify stakeholder and community views and issues so these can be addressed in the decision making and development of the Adelaide Riverbank Masterplan. The objectives of this communications strategy are to: ▪ Establish good working relationships with businesses, government and non-government organisations to ensure the best information is available to support the preparation of the Masterplan ▪ Foster and maintain support from the public and stakeholders creating general acceptance and positive perceptions of the Masterplan, while minimising uncertainty. ▪ Ensure the public and stakeholders are aware of project progress, benefits and effects ▪ Provide sufficient opportunities for stakeholders to receive information and provide feedback on the Masterplan ▪ Identify and address any community and stakeholder concerns or opposing views about the project during the planning stages and support their resolution ▪Reinforce the Riverbank Precinct as an identity/destination/brand ▪Generate a sense of pride and ownership among the general public ▪ Complement related State Government projects such as the Convention Centre and Adelaide Oval upgrades ▪ Establish stakeholder and community involvement mechanisms for the implementation stage.

COMMUNICATION ACTIVITIESAt the commencement of the Riverbank Masterplan project DPTI set up a project information line 1300 305 255, a project email address [email protected] and a project website www.infrastructure.sa.gov.au/adelaide_riverbank_precinct allowing the community clear and easy access to the project information.

In May 2011 South Australians were given an opportunity to have their say, share their ideas and guide the vision for the Riverbank Precinct via an innovative, interactive, web-based questionnaire and post card.

Between May and June 2011, 1059 people responded to the postcards and innovative questionnaire on what they wanted to see transform the area. The questions and results are shown in the pie chart diagrams.

3.3 COMMUNITY ENGAGEMENT

3.3 QUESTION 1: WHICH THREE ACTIVITIES WOULD MOST ATTRACT YOU TO THE RIVERBANK PRECINCT?

Large percentage of respondents wanted cafes, shopping, entertainment and arts = active programmed uses.

Restaurants & Cafes 21%

Festivals & Events 17%

Leisure & Entertainment 13%

Arts & Culture 10%

Shopping & Markets 9%

3.3 QUESTION 2: HOW WOULD YOU LIKE TO ARRIVE AT THE RIVERBANK PRECINCT?

Nearly 50% would like to arrive by public transport

Tram 25%

Walk 25%Train 13%

Bike 13%

Motor Vehicle 13%

Bus 9% Taxi 2%


3.3 QUESTION 3: WHAT DO YOU LIKE MOST ABOUT THE RIVERBANK?

Nearly 60% liked the natural and environmental elements = passive activities

Natural Environment 12%

Open Space 12%

River Path/Walk 13%

Relaxing &

Peaceful 8%

River 6%

Grass by the River 5%

Location to the City 5%

3.3 QUESTION 4: WHAT DO YOU LIKE LEAST ABOUT THE RIVERBANK?

Over 40% believe there is nothing to do, a lack of bars and cafes or a lack of facilities.

Lack of Bars, Cafes, Restaurants 17%

Nothing to Do There 18%

Access &

Linkages 10%

River Condition 7%

Poor Lighting at N

ight &Safety 6%

Lack of Facilities 6%

Lack of Awareness of

Area 6%

Under

Utilised 6%

3.3 QUESTION 5: IF YOU COULD DO THREE THINGS TO IMPROVE THE RIVERBANK PRECINCT NOW, WHAT WOULD THEY BE?

Nearly 40% wanted cafes, entertainment and shopping = active programmed uses.

Bars, Cafes & Restaurants 25%

Entertainment & Events 7%

Access &

Linkages 5%

Markets 5%

Bridge 5%

Imp. River Q

ual 3%U

pgrade Hajeck Plaza 3%

Retail 2%

Public Art 3% Gardens

3%

3.3 QUESTION 6: WHAT WOULD YOU BE MOST DISAPPOINTED TO SEE IN THE NEW RIVERBANK PRECINCT?

12% were concerned about “doing nothing”. nearly 25% were concerned about the loss of “parkland environment”.

Nothing Done 12%

Over Development 9%

Loss of Open Space 5%

Loss of Environment/Heritage 5%

Car Parking 4%

Casino Redev. 4%

Fast Food 4%

Bad Urban

Design 3%

Too U

pmarket 4%

Over

Comm

ercialisation 3%Retail Precinct 2%Loss of River View

2%

Offi

ces 2%

Bridge 2%

Cheap Shops /Bars 2%


3.3 CONCLUSION:A large majority of respondents wanted to see active and programmed usages such as cafes, restaurants and entertainment but didn’t want over-development to compromise the parkland setting.


The Integrated Design Commission SA was established in July 2010 and is now working with the State and local Government, the design, planning and development sector and the wider community to transform the urban environment and enhance quality of life through a multi-disciplinary, design-led approach.

The Commission is a multi-disciplinary team including the Government Architect.

The commission has established Design Review Panels, to provide independent, expert and impartial design advice on selected projects to assist those projects achieve ‘design excellence’. The development of the Riverbank Masterplan has been progressively reviewed by the commission through a dedicated Design Review Panel. These reviews took place on: ▪ 18 May 2011 ▪ 9 June 2011 ▪ 8 September 2011.


3.4 INTEGRATED DESIGN COMMISSION

Members of the Design Review Panel are: Benjamin Hewett: South Australian Government Architect and Executive Director for the Integrated Design Commission SA Shelley Penn: Panel Member Darren Bilsborough: Panel Member David Chick: Panel Member Michael Keniger: Panel Member.

3. stakeholder, community engagement & integrated design

Documents