3 ways to build better relationships with your customers
DESCRIPTION
While customer service can take many forms, one thing is certain: the importance of customer service is on the rise, and companies that are getting it right are focusing on more than just solving their customers’ tickets, but on building better relationships with them.TRANSCRIPT
Shai BergerCo-Founder & CEO Fonolo
3 Ways to Build Better Relationships with Your CustomersJune 19, 20142:00 PM ET
JD PetersonVP of Product Marketing Zendesk
Today’s Webinar:
• The importance of omnichannel customer service
• What contributes to high customer satisfaction
• What customers are looking for in a self-service experience
• The importance of live agent conversations
• The six steps to improving your customer relationships
Customer service can take many forms
External Support
Internal HelpDesk
Business Operations
What is Customer Service?
building trust
solving problems
answering questions
assistance
helping users
collecting feedback
satisfying needs
educationadvice
relationships
The Power of the Customer Experience
THE IMPACT OF
CUSTOMER EXPERIENCE
SOURCE: ZENDESK/DIMENSIONAL RESEARCH
Your coffee ready… before you get to the
store!
Customer expectations
are VERY high.
Source: ROI Research
share opinions about companies or products.
33%
Social Media Adds Pressure
Businesses lose
customers every day by putting them
on hold.
In a Multi-Channel World, Voice is Still King
A real-life phone interview
Register for this free webinar to join the live Q&A.
June 19, 2014 2:00 PM ET
Register Now!