3 ways to optimize it business management

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3 ways to optimize IT business


Ali MahmoudSr Product Marketing Manager

@alimahmoud_

Presented by


Set Goals


You are what you measure


What do you measure?

• Revenue

• Speed / Efficiency

• Customer Satisfaction

• Quality of work

• Teamwork


• Revenue

• Speed / Efficiency

• Customer Satisfaction

• Quality of work

• Teamwork

What do you measure?

Which behavior are you rewarding?


What are your metrics?

Short Term Long Term

Revenue

Speed/efficiency

Customer satisfaction

Quality of work

Teamwork

????

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Make it easy to collect data


Ditch the manual processes


How are you collecting data

Customer feedback

Technician time

Expenses

Revenue

Peer reviews

Review


Measuring technician performance

Manual process = TimeEffortBabysitting

Pain


Make it easy to track time and expenses


Support customers on the go


Make sure tickets include billing info


Make it easy to review data


How are you reviewing data

TimeExpensesRevenueFeedback

Review


Organize time


Create professional invoices in minutes


In summary


3 Things

Set goals

Make it easy to collect data

Make it easy to review data


Get started mspmanager.com


Thank you


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3 ways to optimize it business management

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