30 day customer experience challenge
TRANSCRIPT
www.360Connext.com
Accept the
30 Day �Customer experience
challenge
We’ve made the challenge simple.
30 short and actionable tasks will be provided one at a time. One for each day.
Each task is designed to improve the
experience customers have with your business.
Do you accept?
Swipe the page if you’re ready to stop stalling.
!
day one
day two
day three
day four
day five
day six
day seven
Week 1 Recap Boost team performance and culture by: • Reminding them their work is connected to
the customer. • Giving construcDve feedback. Help them help
you! • IdenDfying your customer experience
mission, and insDlling it in everything from your contracts to invoices to internal meeDngs.
• Unite behind a community service project.
(High fives all around for making it through the first week!)
day eight
day Nine
day ten
day eleven
day twelve
day thirteen
day fourteen
Week 2 Recap Make your interacDons in your customer journey the best they can be by: • Calling your best customer – and the one you
lost – to ask what you could do beQer. • Comparing retailers you love and dislike –
what touchpoints can you learn from them? • Make your enDre website cohesive with your
brand personality – that includes your ‘Page Not Found’ 404 page!
(14 days in, and you’re improving employee engagement and
making the customer journey unique to your brand. Way to go!)
day fifteen
day sixteen
day seventeen
day eighteen
day nineteen
.
day Twenty
day Twenty one
Week 3 Recap Reflect, research and build rapport by: • ReflecDng (and documenDng) what you want
customers to say about your brand. • Researching social media for informaDon
customers are looking for and use to inform your next move!
• Thanking your employees and customers with handwriQen notes.
• Making your website trustworthy through personalizaDon.
(One more week to go, and you will be a true customer experience champion!)
day Twenty two
day Twenty three
day Twenty four
day Twenty five
day Twenty six
day Twenty seven
day Twenty eight
day Twenty nine
day thirty
Week 4 Recap Act on your customer experience mission by: • Establishing your customer experience
mission and values. For good. • Being transparent. • Involving your employees and customers in
processes and le`ng them see a liQle behind the scenes.
(CongratulaDons!! You’ve commiQed to your customers!)
The 30 Day Customer Experience Challenge has no expiraDon date.
If you were not able to complete all Dps, this
ebook will always be here.
But your customers?
They might not.
Your customers will be loyal to you as long as you are loyal to them.
Here’s to you and your customers!
In the End..
www.360Connext.com