3000 end user presentation

Mitel 3000 communications systemThe Easy Choice

04/07/23 slide 2Mitel | Confidential

Who is Mitel / Inter-Tel?

Inter-Tel merged with Mitel August 2007 US Headquarters based in Phoenix, AZ Canada Headquarters based in Kanata, Ottawa Telecommunications leader IP Product development leader Customer-focused Committed to training and support Revenues $850 million+ Global presence


What is the Mitel 3000 communications system

A phone system that is ... Easy– Intuitive and Menu driven – requires limited training– Modular approach – investment protection– Flexible – provides you with choices– Application driven – solves problems– Scalable – grows with your customers needs– Stylish – Sleek, modern design

Designed specifically for the SMB, SoHo, and High-end Residential Markets …


Typical Mitel 3000 Customers

Branch Offices Retail Store Chains Restaurant Chains Medical Facilities Insurance Agencies Large Residential Home Based Businesses


What Can the Mitel 3000 Do for Me?

Buy the Mitel 3000 for what you need today and to be ready to build for tomorrow– The Mitel 3000 communications system is a modern and efficient

‘communications in a box’ solution. It’s easy to use and the scalable, modular architecture allows you to add extra lines and more powerful tools as and when you need them

If you’re a looking for a phone system for anywhere between 2 and 52 users, this is the one for you– Mitel 3000 fits with any type of business and handles all forms of

communication – from the most basic to the most advanced. It’s feature-rich and affordable

– Especially now with the internet you can extend all the benefits of your office communications to home or remote workers



Handle more calls and boost productivity– Everything about Mitel 3000 is designed to help you work smarter – from

feature-rich display handsets for desktops and retail store counters to a full featured IP-based system phone or softphone for your people at home or in the field. Simply choose one of the stylish digital menu-driven system phones in 8 or 16 button options or add the digital 4 button system wireless phone. You can even add a simple single line analog phone for back offices, warehouses and factories

Maximize your investment with broadband– Add a Mitel 3000 Broadband Module (BBM) and take advantage of

broadband internet access and wireless LAN (Local Area Network) capability



Set up your own home worker network– By adding to the Mitel 3000 Broadband Module and using the Mitel 5330

IP Phone, your people can be around the corner or at the other end of the state or country and still have access to the full power of the office telephone system. You save office space, gain flexibility and boost productivity while customers still call on the usual numbers and get the same service they expect from the main office

Never miss another call– Mitel 3000 voice mail can help you make sure customers always get the

attention and services they need, even when offices are closed or your lines are busy. It can even mimic some aspects of call centers, which is great for law firms, accountants, real estate agents – indeed anyone wanting to add a distinctive, professional touch when customers call. Useful and cost-effective voice mail is an attractive add-on



Fast-track callers through to the people and services they need– Mitel 3000 can help you get more done, in less time, without adding

to staff or additional location overheads. Take the pressure off your staff by having calls answered and routed automatically, enabling callers to dial people direct with caller ID routing and auto attendant services

Boost your income without investing in more staff or bigger locations – Why not set up a dedicated voice mail auto attendant to streamline

order processes and inquiries, or use the remote message notification feature to manage on call and urgent requests ... Mitel 3000 has all the right connections



Add more lines and extensions whenever you need to– With the option to grow to 52 extensions and up to 20 traditional

voice lines you’ll have plenty of room for business growth A choice of more than 50 different call handling features means

Mitel 3000 can be set-up to fit everyone’s needs perfectly– Answer, hold and transfer calls with ease, dial regular contacts by

name, open doors or gates, have a conference with people at the touch of a button – and much more

Don’t turn business away because no one is there to pick up the call– Simply route your callers to voice mail services or forward to

external or remote IP phones when lines are busy or your office is closed



Get the big company feel of a call center working for you with Mitel 3000’s simple call routing feature– Take orders, log service requests and book appointments on evenings

and weekends without taking on extra staff or paying overtime Share files around the office, without shuffling paper

– With the optional Mitel 3000 Broadband Module it’s easy to link up your PCs on a Local Area Network for applications and file sharing, and connect to fast broadband internet access. Everyone can work easily as part of a team, with the freedom to use email and web browsing without having to dial up every time- all with the security of a firewall to deflect viruses and intruders

Extend your reach around the office – With Mitel 3000’s wireless LAN (Local Area Network) data capability your

business network can include people working flexibly around the office, wherever it’s most efficient for them



Connect your people wherever it suits you– The Mitel 3000 Broadband Module means your people can work from

home or a remote location – and callers need never know they are not at an office desk. It’s so easy to set your people free. All they need is broadband access and a 5330 IP Phone or a Mitel 5110 Softphone, which gives all the power and features of the popular Mitel 4110 (eight button) and 4120 (sixteen button) Telephones but connected over a high speed internet connection


Mitel 3000

The choices

… are yours


Mitel 3000 Feature Phones

Digital system phones Mitel 4110 Telephone – 8-Button Phone

– Large functional menu driven display– Full Duplex Speaker phone– Eight (8) programmable keys

Mitel 4120 Telephone – 16-Button Phone– Large functional menu driven display– Full Duplex Speaker phone– Sixteen (16) programmable keys– Back lit display

Phones display can be set in 3 languages– English, Spanish and French


Mitel 4100 DSS Console

32 programmable keys Used with 4120 Telephone only 16-button phone powered 8 DSS limit per system Keys may be programmed as:

– Line appearance– Extension selection– Feature activation


Mitel Cordless Phones

INT 1400 – 4 Button Cordless Phone– 900 MHz – Narrow Band (Digital)– 4 multi-line appearance– Voice mail notification / station appearance– Simulates a Mitel 3000 feature phone– Range is based on environment / structure– This is a system phone

INT 1200– 5.8 GHz Spread Spectrum (Analog)– Single Line– Low cost solution– Range is based on environment / structure– Not a system phone – you can use any single line cordless

phone on the Mitel 3000!


Mitel 5330 IP Phone*

Full Duplex Hands free feature phone Full system features through Menu interface 6 x 16 display (rather than 4 x 24

on feature phones) Message Waiting / Ringing LED 2 Port Switch (for PC connection) Powered by PoE or Power Brick Headset port

* Requires the Broadband Module to be installed on the Mitel 3000 communications system to utilize the IP Phone


Mitel 3000 Door Phone(Optional)

Can be programmed to call specific groups of phones or a single telephone

Can be used with a door strike to control door / gate access from the system phones


Voice Mail Services(Optional)

5, 10 or 20 hours voice storage options available– 52 Extension Voice Boxes– 10 Phantom boxes– 20 Group Boxes– 1 General voice mail box– Auto Attendant– Announce Only Voice boxes– Dial by Name Directory– Remote Message Notification to

pager or cell phone– Record-A-Call

Continued on next slide


Voice Mail Services(Optional) Continued

Access your voice mail from any phone in office or dial in from outside system to retrieve messages

Temporary greeting – When weather or other emergencies affect your business you can call

the office and change the Auto Attendant greeting to let your customers know that the business is closed or standard business hours have changed for that day

Customizable Courtesy Service

04/07/23 slide 20Mitel | Confidential 04/07/23 slide 20

Mitel 3000 Communications SystemFeature Overview

Mitel | Confidential


Standard System Features Overview

Caller ID (430 name / number buffer) – if customer subscribes to service– Caller name / number on all phones

– Caller ID Detection / Routing

– Caller ID Name from System Speed Dial

– Caller ID List: Missed Calls, All Calls, Individual / System

Hybrid Ports – each extension is digital and analog Door Box Connection and door strike Paging to all or individual extensions; external paging optional

Continued on next slide


Standard System Features OverviewContinued

Music-On-Hold – internal provided free; external is an option Last Number Redial 2 Saves last 6 external numbers dialed Individual Extension Speed Dials – 30 System Speed Dials – 500 Call Forward (Internal or External)

– Forward All Calls; Forward On No Answer; Forward on Busy

– Follow Me – You can set up All Call forwarding from the receiving extension

Group Forwarding Hunt Groups – “dial 1 for sales, 2 for marketing …”


Mitel 3000 Features

Caller ID Caller name / number on all

phones Caller ID Detection / Routing Caller ID Name from System

Speed Dial Caller ID List

– Missed calls – All Calls – Individual / System


Mitel 3000 Features

Hunt Groups 20 Groups up to 16 extensions

– Linear – 1st available– Circular – next available– Longest Idle hunting

Log-in / Log-out Group Forward Group Voice Boxes


Mitel 3000 Features

Account Codes (Forced / Optional)– 4 Digits

LCR (Least Cost Routing) Class of service restrictions

– Toll Restriction Paging – 3 types

– System phone– All phones– PA amp

Meet Me Page Key system / PABX Mode SMDR (500 call Buffer) Power Fail Transfer


Mitel 3000 Features

Call Forward (Internal or External)– Forward All Calls

– All calls are forwarded to a programmed number– Forward On No Answer

– Forwards calls which are ringing for a programmable time– When extension is programmed with a mailbox call “forwarding

on no answer” is automatically set to voice box– Forward on Busy

– Forwards calls when the phone is busy– Follow Me

– You can set up All Call forwarding from the receiving extension Group Forwarding


Mitel 3000 Features

Extension Lock Reminder Call Open the Door Reset the Phone Night Service

– Two On and Two Off Timers– Weekend Service

Display Messaging (8 pre-set)– Return at, call back at, call me at, at a meeting, at lunch, at

home, on vacation, call, message 9 is blank

Languages – Spanish / English / French– Display and Voice mail


Mitel 3000 Features

Multiple call park (up to 5)– A special hold and can be picked up from any extension

Sorting personal speed dial numbers alphabetically Room Monitor Barge In or Privacy Release External Music-on-Hold

– internal and external calls VoIP Module

– Wireless data– Remote extensions – Mitel 5330 IP Phone or Mitel 5110 Softphone– Paired Extensions


Mitel 3000 Features

Unified Communications Supports Unified Communications which incorporates:

– Unified Messaging– Access voice mail and email together from one single device. Voice mails

appear as .wav files in customer’s inbox with automatic read and delete synchronization between email and the phone

– Click to Dial– Users can integrate all directories into one easy-to-use system and manage

this from one place

– Softphone – The Mitel 5110 Softphone is an IP extension on your PC / laptop. With the 5110

Softphone, users can log into their office extension from a remote location, allowing them to make and receive calls as though they were at their desk in the office

Thank you

The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel and is intended solely for Mitel®employees and members of Mitel’s reseller channel. If you are not a Mitel employee or a Mitel reseller, you are not the intended recipient of this information and are not invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company.

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