30th anniversary celebration - claims conference · so let’s celebrate change and being 30 years...

HYATT REGENCY ORANGE COUNTY | MARCH 6-7, 2018HYATT REGENCY ORANGE COUNTY | MARCH 6-7, 2018

30th Anniversary Celebrat ionEVENT PROGRAM

2018 COMBINED CLAIMS CONFERENCE COMMITTEECaryn Siebert, J.D., Committee ChairVice President, Carrier PracticeGallagher Bassett2850 Golf RoadRolling Meadows, CA [email protected]

Mark McClain, CPI, Conference Treasurer,Scholarship ChairVice PresidentKrout & Schneider Investigators2250 Lindsay WayGlendora, CA 91740909-599-9500, ext. [email protected]

Linda Doi-Scheid, Exhibit ChairDirector of Business DevelopmentAmerican Technologies, Inc.210 W. Baywood AvenueOrange, CA [email protected]

Dawnde Pence, CPCU, SCLA, CIFIGolf Tournament ChairProgram Committee ChairUnit Manager/SIU ClaimsAutomobile Club of Southern California3333 Fairview RoadCosta Mesa, CA 92626714-424-7824

Michelle Williams, Moderator CoordinatorVice President, Customer Relations & MarketingElite Investigations, Inc.910 W. 17th St., Suite ASanta Ana, CA [email protected]

Carol McDonald, CPCU, AIM, CE Credits ChairDirector of Business DevelopmentFire Cause Analysis (FCA)2060 D Avenida De Los Arboles, PMB #146Thousand Oaks, CA [email protected]

John Ruiz, Enchantment Under the CCC ChairPresidentClaims Education PanelPO Box 90152San Bernardino, CA [email protected]

Samantha MorganClaims ExaminerCarl Warren & CompanyPO Box 2411Tustin, CA [email protected]

Brian Moss, Esq., General Counsel, SecretaryPartnerManning & Kass, Ellrod, Ramirez, Trester LLP19800 MacArthur Blvd., Suite 900Irvine, CA [email protected]

Subcommittee MembersProgram:

Cara Calhoun, Safeco Insurance

Mike Lamb, National General Insurance Company

Michelle Washington, Farmers Insurance

Juliet Schade, CIG Insurance Group (CIG)Golf:

Bill King, II, Impact General

Enchantment Under the CCC CommitteeRick Adams, P.W. Stephens Environmental, Inc.

Bert Dizon, Go Maps, Inc.

Peggy Ruiz, Inland Valley Appraisers

Caryn Siebert, Gallagher Bassett

Nicole Vargas, Ringler Associates

Anna Wikoff, David Morse & Associates

Russ Wikoff, David Morse & Associates

Amy Wonacott, Bartwood Construction

Combined Claims Conference Meeting ManagementMcDonald Association Management Company, Inc.www.mcdonaldamc.comJenifer McDonald, PresidentSean McDonald, Vice PresidentPO Box 255431Sacramento, CA [email protected]@combinedclaims.com

March 6-7, 2018 | Hyatt Regency Orange County 3

Welcome ….. From Caryn Siebert, Chairperson

On behalf of the CCC Steering Committee as we celebrate 30 years of the CCC, Happy Anniversary! We welcome returning attendees and those who are new to our conference. My thanks to the Steering Committee, dedicated to providing the attendees with a valuable conference experience.

These are all investments we have made so that you will continue to support this great event in the future. For you to celebrate your career, education and network, we must strive to bring in great speakers and activities at an affordable price - for adjusters I'd say FREE is pretty affordable, if you received a scholarship.

The multi-year deal we struck with the Hyatt here in Orange County, and the generous support of our exhibitors and sponsors, allowed us to offer discount for this 30th Anniversary celebration!

Please thank our sponsors and exhibitors for making this event possible. Enjoy meeting and networking with the bright people in the industry who are here. We know you too are making an investment of time and money and it will pay dividends. But an investment is also about the future — to be successful in the future, we need more people on the Steering Committee, different speakers with ideas yet to be explored, new exhibitors sharing techniques not even in existence today, and of course an expanding group of attendees.

So let’s celebrate change and being 30 years young! Our conference has been able to stay fresh, new and dynamic. We have changed the tracks over the years. Come up with new ideas for our welcoming session. Brought in some amazing keynote speakers. I have changed companies and with am with Gallagher Bassett. We have a new Golf chair, new exhibitor chair and thank Mark McClain for 20 years as he steps down as Treasurer.

Please consider volunteering to be a speaker next year, submit your name to be a session moderator, provide colleagues with a scholarship application, and know that we welcome your suggestions as to how to make the 2019 conference another great one.

Thanks to the feedback from last year’s attendees, speakers, sponsors, and exhibitors, we have continued to invest in this fabulous conference to make sure we celebrate with all of you! More scholarships were given out this year than in years

past thanks to the great success of our golf tournament and to our generous sponsors and exhibitors. We’ve revised Wednesday’s schedule to enable you to get an earlier start and end to your day, as well as, to move the closing session up so that you may all attend.

Gallagher Bassett is the premier provider of risk and claims management services throughout the world. Dedicated to exceptional customer service and demonstrably superior outcomes, GB was ranked #1 in primary casualty claims handling according to the most recent Advisen Claims Satisfaction Survey. And our Luminos system was rated the most comprehensive in the 2018 RMIS Report.

For more information on how Gallagher Bassett’s people, processes and products can help your program Guide, Guard, and Go Beyond, speak with [email protected] and check out The News Network at news.gallagherbassett.com


Thanks to the feedback from last year’s attendees, speakers, sponsors, and exhibitors, we have continued to invest in this fabulous conference

to make sure we celebrate with all of you! More scholarships were given out this year than in years past thanks to the great success of our golf tournament and to our generous sponsors and exhibitors. We’ve revised Wednesday’s schedule to enable you to get an earlier start and end to your day, as well as to move the closing session up so that you may all attend.

These are all investments we have made so that you will continue to support this great event in the future. For you to celebrate your career, education and network, we must strive to bring in great speakers and activities at an affordable price - for adjusters I’d say FREE is pretty affordable, if you received a scholarship.

The multi-year deal we struck with the Hyatt here in Orange County, and the generous support of our exhibitors and sponsors, allowed us to offer discounts for this 30th Anniversary celebration!


So, let’s celebrate change and being 30 years young! Our conference has been able to stay fresh, new and dynamic. We have changed the tracks over the years. Came up with new ideas for our welcoming session. Brought in some amazing keynote speakers. I have changed companies and am with Gallagher Bassett. We have a new golf chair, new exhibitor chair and we thank Mark McClain for 20 years as he steps down as Treasurer.





































2018 COMBINED CLAIMS CONFERENCE 4

Thank You!Thank You!

Claims and Litigation Support

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Product Liability Seminars/Workshops

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FCA

ireausenalysis

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4x Forensic Engineering LabsA.M. Best Company

Accurate Leak LocatorsAll County Environmental

American Technologies, Inc.Arrowhead Evaluation Services, Inc.

Berman, Berman, Berman Schneider & Lowary, LLP

Burns EnvironmentalCLE Group

Complete Contents RecoveryEmercon Construction

EnvirocheckExponent

Fire Cause AnalysisFire Origin and Cause, Inc.

JENSEN HUGHESJust ContentsKnox Services

Manning & Kass, Ellrod, Ramirez & Trester, LLP

Momentum EngineeringNelson Forensics

Reliant Investigations, Inc.Signal Restoration

TempHome ServicesThe BestIRS

U.S. Adjusting ServicesVantage Point Construction

LEVEL 1


Advanced Analysis, Inc.ALE Solutions

Alliance Environmental Group, Inc.ARCCA

Assured RelocationAuthentic 4D

Axis Construction Consulting, Inc.Bartwood Construction, Inc.

BRS Restoration ServicesDetailMastersEFI Global, Inc.

ExamWorks, Inc.Excel Restoration, Inc.

Home DesignKB Construction Company

Matson, Driscoll & Damico LLPMEA Forensic Engineers

& ScientistsPatriot Environmental

Laboratory Services, Inc.Rimkus Consulting Group, Inc.

RonDell RestorationTaylorMorse, Ltd.

Tri-Tech Restoration Co., Inc.Viking Environmental Group

LEVEL 2

Thank You!Thank You!

LEVEL 3

1-800 Packouts of Ventura County

CARFAXCunningham Lindsey

Custard Insurance Adjusters, Inc.DKI - Accurate Construction

Donan EngineeringEDT Engineers

Envista ForenicsExpress Air Testing, Inc.Frontier Adjusters, Inc.Guardian Group, Inc.

Interstate RestorationMacro-Pro, Inc.

P.W. Stephens Environmental, Inc.Padgett’s Fire and Flood Restoration

Primus Temporary HousingRGL Forensic Accountants

SGD, Inc.


ENCHANTMENT UNDER THE CCCThank you to our Level 1 sponsors

and these event sponsors:Abeltin & Migoya LLP

Accurate Leak LocatorsAdelson Testan Brundo Novell & Jimenez

Carl Warren & CompanyCoventBridge GroupCrawford & Company

Duff and PhelpsElite InvestigationsEthos Risk Services

FRSTeamGallagher Bassett TPA

Garland RestorationIN-Line Forensics, Inc.Interstate Restoration

Kahana & Feld LLPLatitude Subrogation Services

Litivate Court Reporting and Trial ServicesMagna Legal Services

MEA Forensic Engineers & ScientistsP.W. Stephens Environmental, Inc.

Palm Springs MotorsRingler Structured SettlementsServiceFirst Restoration, Inc.

Servpro of South Redlands/YucaipaShelby & Associates

Shoecraft BurtonSuperior Abatement Services

Superior RestorationUnisource DiscoveryVon Esch Law Group

The Combined Claims Conference Committee presents:


PROGRAM DETAILS & SESSION DESCRIPTIONS

Tuesday, March 6

7:00 a.m. - 7:30 a.m.Registration Desk Opens – Setup and Breakfast for ExhibitorsGrand Ballroom and Foyer

7:30 a.m. - 9:00 a.mContinental Breakfast in the Exhibit Hall for All AttendeesGrand Ballroom

7:30 a.m. – 4:30 p.m.Exhibit Hall Open to All AttendeesGrand Ballroom and Foyer 9:00 a.m. - 10:00 a.m. Opening General Session (1 CE) Royal Ballroom Welcome from Combined Claims Conference Chair Caryn Siebert, Vice President, Carrier Practice, Gallagher BassettSubrogation Arising From the 9/11 Terrorist Attack - Million Dollar Lessons from a Billion Dollar Case

The opening general session will educate the claims professional about the multi-billion dollar subrogation action brought against airlines and aviation security companies alleged to be responsible for the 9/11 terrorist attack. The complexity and historic significance of the litigation presented numerous legal and practical issues which had to be overcome in order to achieve a $1.2 billion settlement, which represents the largest subrogation recovery ever obtained by the insurance industry. The issues addressed during this decade-long historic litigation provides valuable lessons applicable to all subrogation matters.Speakers: Steven J. Badger, Senior Partner, Zelle LLP

10:00 a.m. - 10:45 a.m.Morning Break in Exhibit HallGrand Ballroom & Foyer

10:45 a.m. - 11:45 a.m. BREAKOUT SESSIONS (1)

Property TrackRoyal Ballroom E-FFire and Explosion Investigations that Sizzle! (1 CE)

This workshop is designed to help develop the skills necessary for a thorough and effective fire claim investigation. Claims professionals will acquire the tools and perspectives needed to ensure cost effective utilization of experts, to avoid common dangerous mistakes and to minimize exposure to legal liability in the context of the overall claim resolution goals. One important tool for any insurance claims professional responsible for fire cases is the newly published 2017 edition of NFPA 921, A Guide for Fire and Explosion Investigations. This engaging program utilizes visually compelling fire case examples to illustrate the current state of the art/science of forensic fire investigation, and to help claims professionals ensure a complete and proper investigation in a fire-related case.Speakers: Ulises Castellon, CPCU RPA, Chief Operating Officer, Fire Cause Analysis Juliet A. Schade, Regional Property Claims Manager, Capital Insurance Group Douglas K. Wood, Member, Clark Hill LLP


Liability TrackGarden 1-3California Tort Claims Act - An Overview (1 CE)

Virtually all litigants suing a public entity in California must comply with the California Tort Claims Act. This course will provide attendees with a comprehensive overview of the Act, including what the Act means, how it is utilized in litigation involving a public entity and the impact of non-compliance on a lawsuit. Upon completion of the course, attendees will be able to utilize the California Tort Claims Act to better analyze the viability of and the obstacles to claims against a public entity.Speakers: Doug Smith, Managing Partner, Smith Law Office, LLP Kari Mendoza, Administrative Services Director, City of Beaumont Reta Lewis, Claim Supervisor, Carl Warren & Company

SIU TrackTerrace RoomEvaluating Documents for Potential Fraud: Trust But Verify (1 CE)

As the first line of defense against insurance fraud, the ability to identify red flags in documents, which are becoming increasingly more sophisticated, is very important in the claims process. This course will identify, evaluate and discuss fraud, material misrepresentation and concealment in the form of documents – paper, electronic and otherwise - that are submitted in support of various types of claims. Examples of altered and fraudulent documents submitted in support of claims will be examined and red flags discussed. There will also be a discussion of the role that current technology plays in preparing fraudulent documents, along with identifying and combating document fraud.Speakers: Kevin Hansen, Attorney, McCormick, Barstow, Sheppard, Wayte & Carruth, LLP Richard Harer, Vice President, Specialized Investigations, Inc.

11:45 a.m. - 12:45 p.m.Buffet Luncheon with Keynote Luncheon Speaker and Sponsor Recognition Royal Ballroom

Sponsored by the Colman Law Group:

Dennis Kuhl, Chairman, Angels BaseballAttendees will enjoy a buffet lunch followed by recognition of our conference sponsors and a keynote address by Dennis Kuhl, Chairman of Anaheim Angels Baseball.

About the speaker:Dennis Kuhl begins his 14th year with the Angels after joining the Club on Nov. 10, 2003. He was initially appointed as the Angels’ seventh president before being promoted to Club Chairman on Nov. 14, 2009. Kuhl’s central focus is on a renewed effort in the area of civic affairs and community outreach. Kuhl also oversees the Angels’ flagship radio station KLAA AM830.Under his leadership, the Angels have shown tremendous growth and advancement in key business initiatives, including sponsorship and marketing revenues, the nationwide expansion and marketing of the Angels brand. Kuhl also played a key role by working with the Angels hosting the 2010 Major League Baseball All-Star Game.Kuhl is actively involved in several Southern California charities. He serves as President of the “Light the Night” event which supports the Leukemia and Lymphoma Society and is a founding board member of The Pacific Club IMPACT Foundation/Lott Trophy. Kuhl works with Susan G. Komen Foundation for the Cure serving as a member of the Orange County Affiliate’s Board of Directors and one of their “Pink Tie Guys,” a select group of advocates speaking out to find a cure for breast cancer. Additionally, he serves on the advisory boards for South County Outreach, Anaheim Performing Arts Center, Anaheim YMCA, Rivals for the Cure, the Irvine Public School Foundation and the Angels Baseball Foundation Board of Directors.A champion of community involvement, Kuhl’s efforts span across Orange County and beyond. He is a member of the Board of Governors at Chapman University and is on the Executive Committee for Cycle & Walk for the Cures. He is on the Board of Directors for several nonprofits: The Children’s Education Foundation of Orange



County, the Los Angeles Sports Council, Boys and Girls Club of Anaheim, The Tiger Woods Foundation, the Noble Vikings Charity of Orange County, the Literacy Project Foundation, Visit Anaheim and the Alzheimer’s Association of Newport Beach & Co.In 2014, Kuhl served as co-chairperson for the United Cerebral Palsy Golf Classic and a co-chairperson for the annual Red, White, & Greens Golf Tournament to benefit the Susan G. Komen Foundation.A Boonton, New Jersey native, Kuhl graduated from the University of Arizona in 1970 with a degree in business administration. In honor of his late father, he established the Bud Kuhl Wood Bat Invitational in 2007 with annual proceeds donated to local charities. In 2009, he was named the ‘Business Man of the Year’ by the Anaheim Chamber of Commerce. He currently resides in Newport Beach.

12:45 p.m. - 1:45 p.m.Dessert Break in Exhibit HallGrand Ballroom & Foyer

1:45 p.m. - 2:45 p.m. BREAKOUT SESSIONS (2)

Property TrackRoyal Ballroom E – FAdjusting Water Damage Claims (1 CE)

Attendees will walk away with an understanding of the current laws and requirements for initial water remediation, to include knowledge of Category 1-3 water losses, moisture readings, mapping of water losses, asbestos-containing material, and lead and mold issues. They will also learn about relevant codes and standards associated with water losses to structures.Speakers: Blake Brugman, Project Director, American Technologies, Inc. Alan Dialon, Senior Claims Examiner, Carl Warren & Company Timothy Graves, R.A., P.E., Senior Consultant, Rimkus Consulting Group

Liability TrackGarden 1- 3Exculpatory Agreements (1 CE)

This Exculpatory Agreements session will educate claims personnel on the application of exculpatory agreements so that claims can be properly assessed and evaluated and claims personnel can direct defense counsel on the handling of claims where a liability waiver is at issue. The primary focus will be on California law, but the laws of each state dealing with the application of exculpatory agreements will be provided and discussed.Speakers: Erik Brundage, Casualty Claim Supervisor, AMTrust North America Anthony J. Ellrod, Founding Partner, Manning & Kass, Ellrod, Ramirez, Trester LLP

SIU TrackTerrace RoomALE/FRV Fraud Session (1 CE)

This session is a must for parties handling first party property claims due to the increase of questionable ALE/FRV claims. This is an area of the policy which very few carriers are devoting much time to investigate making the opportunity for abuse much greater. Both insureds and professionals are taking full advantage of this policy benefit to increase the value of claims.Speaker: Jon Colman, Managing Partner, Colman Law Group Pete Galassi, Director, Mercury Insurance Group Mike McKee, Special Agent, National Insurance Crime Bureau (NICB)

2:45 p.m. - 3:15 p.m.Afternoon Break in Exhibit HallGrand Ballroom & Foyer



3:15 p.m. - 4:15 p.m. BREAKOUT SESSIONS (3)

Property TrackRoyal Ballroom E - FEthics and Marijuana (1 CE – Ethics Credit)

A catch-22 is a paradoxical situation from which an individual cannot escape because of contradictory rules. An insurance professional must adhere to the ethical standards under applicable codes of ethics, strictly comply with the applicable standard of care and conduct their business legally. What happens when the insurance professional cannot conform to applicable ethical standards without breaking the law? What if following state law would violate a federal statute? This is the exact situation all professionals who sell marijuana insurance and claims professionals who adjust those claims will find themselves in. This course will help insurance professionals understand their ethical responsibilities by explaining the code of ethics, Fair Claims Settlement Practices Act, good versus bad conduct and, most importantly, how to ethically navigate this catch-22 paradox.Speakers: TJ Frost, Commercial Lines Producer, HUB International Robert May, Esq., Kilmer Voorhees & Laurick, PC

Liability TrackGarden 1- 3Adjusting for Trees: Tree Appraisal, Risk Assessment and Root Intrusion (1 CE)

All trees pose some risk of failure in the landscape. Tree roots can encroach on neighboring properties and damage sewer lines and hardscape. Valuable landscape specimens can be damaged or destroyed, resulting in a need for an appraisal of the replacement or repair cost. This presentation addresses common issues faced by adjusters when dealing with tree-related losses.Speakers: Timothy E. Cary, Managing Attorney, Stutman Law James Komen, Consulting Arborist, Class One Arboriculture, Inc.

SIU TrackTerrace RoomPersonal Lines Auto Insurance Fraud Investigations of the Future (1 CE)

This session will educate the claims professional how to reduce/prosecute auto fraud and lower loss ratios.The insurance industry is quickly changing how policies are rated, purchased and adjusted thus creating new opportunities for fraud. A 2017 Verisk Insurance Solutions study found that false information provided on personal lines auto policies account for a loss of $29 Billion Dollars a year, exceeding claims fraud losses. False representations include undisclosed drivers, miles driven a year, residency and business use versus personal usage. There is a strong correlation between policy representations and claims fraud. Claims SIU experts will review current fraud schemes, how they identify suspect cases, best practices on investigative tools and how to prove the materiality of the lies needed for a criminal case, along with collecting appropriate premium.Speaker: Bill Randall, SIU Program Manager, American Claims Management Rick Voller, SIU Director, Anchor General Insurance Co.

4:15 p.m. - 4:30 p.m.Exhibit Hall Stamp Card CASH Prize Drawing (must be present to win)Grand Ballroom

5:00 p.m. - 8:00 p.m.Enchantment Under the CCC – 30th Anniversary CelebrationRoyal Ballroom

Come Back to the Future with us as we celebrate the 30th Anniversary of the Combined Claims Conference.Casino games, a live band – THE REFLEXX – with 80’s music, special raffle prizes and fun for all! Get your picture taken with a Delorean, too! A different format from prior years, but fun for all is guaranteed!



Wednesday, March 7

7:00 a.m. - 7:30 a.m.Grand Ballroom & FoyerRegistration Desk Opens – Setup and Breakfast for Exhibitors

7:30 a.m. – 2:15 p.m.Exhibit Hall Open to all AttendeesGrand Ballroom & Foyer

All attendees will enjoy a continental breakfast in the Grand Ballroom from 7:00 a.m. – 9:00 a.m.


Property TrackRoyal Ballroom E - FBloody Jobs: How to Walk Through the Mess (1 CE)

The unthinkable occurs and the insurance claims professional is often called upon to deal with traumatic public events. Who do they hire to begin working not only clean up but to begin the claims handling process? Commercial, residential and auto adjusters will learn about biohazard waste disposal of all kinds. Regulatory agencies also play a role in requiring that biohazard disposal be in compliance with regulations promulgated by the Department of Health Services and OSHA. • What are the bacterial risks, potentially hazardous debris, blood borne viruses? • Do you know how to properly dispose of medical waste? • What are the cost factors that should be considered on cases involving trauma cleanup? Come to this session for education on the steps taken to ensure the area is cleaned up, the environment is safe, and to help you with the claims process of navigating through the mess.Speakers: Greg Andrews, Auto Club of Southern California Robert McKeever, Bio/Trauma Manager, Alliance Environmental Group

Liability TrackGarden 1- 3Reconstructing Bicycle vs. Auto Collisions (1 CE)

Bicycle versus auto crashes can be complex events with limited physical evidence, leaving an adjuster confused about how to proceed. This presentation will educate attendees about important evidence and research that can help determine proportionate liability.Speakers: Tim Nelson, PhD, Biomechanical Engineer, MEA Forensic Engineers & Scientists Szu Pei Lu-Yang, Attorney, Graves & King

SIU TrackTerrace RoomSocial Media Investigations (1 CE

Social networking has far surpassed other forms of electronic communication and offers a great resource for investigators of any type. The problem exists in how to go about locating the information and memorializing it in a way that can be useful to your investigation.In this course, the instructor will spend time showing you how to search for this data using Boolean and other search strings that can save you hours of pouring through thousands of false-positive search engine results. The instructor will also take you through some case studies showing how this data can be mined by anyone and preserved in a way that can lead you to successful investigative outcomes. This course is different than many other social networking presentations because the instructor will concentrate on the process of what he calls “Hit-Scrubbing” or the elimination of unwanted, unnecessary search returns from an internet that has become bloated with useless data. Additionally, there will be a brief review and update on digital photo metadata (EXIF).Speaker: Douglas Osborne, CFE, CIFI, FCLS, Director - SIU, Kemper Services Group



9:30 a.m. - 10:00 a.m.Morning Break in Exhibit HallGrand Ballroom & Foyer


Property TrackRoyal Ballroom E - FLooking Ahead: How to Increase Temporary Housing Efficiencies and Improve Accuracy in A New Age of Insurance Claims (1 CE)

This workshop will be an interactive session with a panel of insurance industry experts, including representation from a tier one, a tier two and a regional carrier. The facilitators will introduce the panel and pose one to two open-ended questions regarding how the panelists are currently handling claims with temporary housing needs. Examples of questions to lead the session off might be:• What challenges are you or your organization currently facing with temporary housing decisions? • What areas of the housing claim offer the biggest opportunity for cost efficiencies?You are not alone!! Take this opportunity to learn from industry leaders about challenges and solutions related to your current business environment. You will also learn about temporary housing trends that will assist you as you manage claims. Facilitators: Joyce Kasmer, Business Development Manager, Oakwood Worldwide Andria LaMantia, Director of Sales, Oakwood WorldwideSpeakers: Claudia Rodriguez, Property Technical Manager, Auto Club of Southern California Sandra Tatum, Claims Specialist, State Farm

Liability TrackGarden 1- 3Traumatic Brain Injury Cases (1 CE)

We have identified an emerging industry trend involving Traumatic Brain Injuries (TBIs), which include allegations of future early onset of dementia, Alzheimer’s, Parkinson’s, Chronic Traumatic Encephalopathy, seizure disorders and/or learning disabilities. The TBI claims often include a large associated life care plan and allegations of shortened life expectancy. TBI with these allegations have primarily involved children and young adults in their formative years, with additional claims being presented by a broad spectrum of age groups. The environment is changing quickly on a national basis around media exposure, medical research, expert testimony and plaintiff/medical provider advertising regarding head injuries. Medical evidence and testimony previously indicated brain injuries improving over time until a plateau. The TBI claim environment is spreading quickly, leading attorneys to allege brain injuries with increased frequency, where jurors then believe the allegations, resulting in significant verdicts. Attendees handling TBI claims, now or in the future, will gain a better understanding of how to identify true versus questionable TBI claims and how to properly handle and evaluate these types of cases.Speakers: Charles L. Harris, Managing Partner, Lewis Brisbois Bisgaard & Smith LLP Kelly Harris, Claims Manager, Farmers Insurance Dr. Mary Capelli-Schellpfeffer, MD, MPA, Chief Medical Officer and Vice President, General Manager, Medical Advisory Solutions, Auto Injury Solutions (AIS)

SIU TrackTerrace RoomExaminations Under Oath: Top Things to Know. “Just the Facts, Ma’am” (1 CE)

Participants in the session will leave with a better understanding of the examination under oath and statement taking processes. They will also have all of the tools they need to respond to questions from opposing counsel or the insured when scheduling examinations under oath.Speakers: Bill Hill, Senior SIU Investigator, National General Insurance Company Brian S. Mizell, Partner, McDowell, Shaw, Garcia & Mizell



11:00 a.m. - 11:30 a.m.Energy Break in the Exhibit Hall Grand Ballroom & Foyer

11:30 a.m. - 12:30 p.m. BREAKOUT SESSIONS (6)

Property TrackRoyal Ballroom E - FProducts, Appliances, Vehicles and Systems (1 CE)

Product defect losses have a tremendous impact on claims. This session provides the adjuster with information on evaluating and analyzing different types of product failure losses from both a subrogation and liability point of view. This interactive session will demonstrate how appliances, systems within the home and electrical/mechanical and vehicle failures should be examined. What investigative techniques will assist the adjuster with the claim? Has the product been recalled? Do you need another professional to inspect the appliance? How do the experts determine the cause and origin of the failure?Speakers: Roseann Coughlin, Claims Supervisor, Gallagher Bassett Felix Lee, Mechanical Engineer, Jensen Hughes

Liability TrackGarden 1- 3Ethics and Claims Investigations (1 CE – Ethics Credit)

This course will provide attendees with ethical principles required to be successful in claims handling. Developed with insurance claims and legal professionals in mind, our presenters - an attorney with over 40 years of experience representing insurance companies and a licensed professional engineer who has provided expert witness and litigation support on hundreds of litigated matters - will define ethics and discuss the key ethical principles that every claims adjuster and litigation professional needs to know. Strategies for making good decisions when handling claims will be provided and, through the use of real life case studies, will illustrate best practices for successful and ethical claims resolutions.Speakers: Bruce Barnes, MS, PE, Vice President – Forensic Engineering Regional Manager, Envista Forensics Gil Hernandez, Cozen O’Conner Valerie Peterson, Associate Director, Nationwide Insurance

SIU TrackTerrace RoomUndercarriage Damages Claims and Examination (1 CE)

The presenters will discuss and present, in detail, actual investigation samples from fraudulent undercarriage damage claims. The presenters have experienced an abnormal or obvious rate of increase in the number of undercarriage damage claims in 2016 and 2017, after being dormant in prior years. The reason for the increase or reappearance of such claims is unknown; however, the motivation behind each individual claim remains the same. The repair estimates written for such fraudulent undercarriage claims run from $10,000 to $30,000, depending on the make/model of the vehicle. The claims also share similarities with respect to how the damages occurred, vehicles’ make/models, repair facilities, locations of the incidents, damages characteristics, etc. A systematic examination procedure will be verbally presented (not in a written handout) during the presentation that should help SIU participants to identify obvious signs and red flags when investigating undercarriage claims.Speakers: Kathy Jorgensen, SIU Investigator, National General Insurance Sean Shideh, Forensic Engineer, Shideh Engineering

12:30 p.m. - 1:15 p.m.Cheers to the Combined Claims Conference: 30th Anniversary LuncheonRoyal Ballroom

Enjoy a Buffet luncheon and a celebration of 30 years of the Combined Claims Conference honoring its Board Members, our speakers, exhibitors and sponsors who have made the conference a success, year after year.



1:15 p.m. - 2:15 p.m.Exhibitor Raffle and DessertGrand Ballroom

Join us in the Grand Ballroom for an anniversary dessert where you’ll also receive a voucher for your bottle of Combined Claims Conference 30th Anniversary champagne that can be claimed when you attend the Closing General Session.

2:15 p.m. - 3:15 p.m.CLOSING GENERAL SESSIONRoyal BallroomCatastrophic Claims: Prepare - Perform – Prosecute

Catastrophic events happen every year: some with warning, some without. These events can leave innocent insureds in dire positions, but also brings out unscrupulous people who take advantage of insureds and carriers alike. The attendees will learn successful strategies for dealing with vehicle and property losses which carriers can implement for effective response paired with careful investigation. This session will provide insights for adjusters, estimators, investigators and managers handling and managing CAT claims.Speaker: Jimmy Young, Catastrophe Unit Manager, AAA

3:15 p.m. - 3:30 p.m.Exhibit Hall Stamp Card CASH Prize Drawing (must be present to win)Royal Ballroom

Thank you to our moderators!It takes a team of volunteers to assist with the conference and we thank our volunteer moderators for assisting with this year’s conference:

Stacey Chapman ............................Automobile Club of Southern CaliforniaCarole Delgado...............................Automobile Club of Southern CaliforniaJennifer DeWitt ..............................Automobile Club of Southern CaliforniaBert Dizon .......................................Go Maps, Inc.Ingrid Fraire ....................................Reliant General Claims Services, Inc.Sabrina Garcia ................................WawanesaGwen Gatson-Long .......................Gallagher BassetBill Hill ..............................................National General Insurance CompanyDonald Hummel .............................Farmers InsuranceScott Kuntuzos...............................Automobile Club of Southern CaliforniaMike Lamb ......................................National General Insurance CompanyFelicia McDonnell .......................... Insurance ProfessionalTim Nelson ......................................Platinum Claims Services, Inc.Amanda Thompson .......................Automobile Club of Southern CaliforniaVanessa Toureau ...........................CIG Claims ServicesRosemary White ............................Carl Warren & CompanyMichelle Williams ..........................Elite InvestigationsKaren Williams .............................. CIG Insurance



BILL KING MEMORIAL GOLF TOURNAMENT

TEE BOX SPONSORSAccurate Leak LocatorsAll County Environmental & RestorationAlliance Environmental GroupAmerican Leak DetectionBELFORBluSKY RestorationCertified Restoration Drycleaning NetworkComplete Contents RecoveryEnvirocheckNational Commercial ServicesOakwood Worldwide - Insurance Housing SolutionsParker Straus LLPPatriot EnvironmentalRestoration Management CompanySelman Breitman LLPSpecialized Investigations

HOLE IN ONEThe Garment Restoration Company

AWARDS RECEPTION & BREAKFASTAir-Tech Environmental, Inc.American Technologies, Inc.FCA Fire

PUTTING CONTEST TheBestIRS, Insurance Recruiting Specialists

DRIVING RANGEVon Esch Law Group

SHUTTLE SPONSORColman Law GroupSequoia FinancialUnified Investigations & Sciences

COFFEE SPONSORAmerican Technologies, Inc.KB ConstructionNelson ForensicsSuperior Abatement Solutions

OFFICIAL TITLE SPONSORMADSEN, KNEPPERS &

ASSOCIATES, INC.

DIAMOND SPONSORS

All County Environmental & Restoration

Baldwin Construction

Grecco Construction Consultants

Greer & Kirby

Grotefeld Hoffmann

Horizon Textile Restoration

Impact General

PW Stephens

T.O.S.C.O.

textile restoration

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REGISTRATION

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Beverage

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Station

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Social Media & Charging Stations

Food&

Beverage

803802

2018 COMBINED CLAIMS CONFERENCEMARCH 6-7, 2018

HYATT REGENCY ORANGE COUNTYGRAND BALLROOM

MEN WOMEN

TO

ATRIUM LOBBY

EXIT

TIXETIXETIXETIXETIXETIXE

E X H I B I T O R S1-800 Packouts of Ventura County 512

4x Forensic Engineering Laboratories, Inc. 400

A.M. Best Company 313

Accurate Leak Locators 710

Activate Staffing 103

Advanced Analysis, Inc. 410

Air-Tech Environmental, Inc. 722

ALE Solutions 114

All County Environmental & Restoration 500

Alliance Environmental Group, Inc. 800

American Technologies, Inc. 301

ARCCA 202

Arrowhead Evaluation Services, Inc. 206

Assured Relocation 205

Authentic 4D 504

Axis Construction Consulting, Inc. 724

Bartwood Construction, Inc. 307

BELFOR USA 607

Berman, Berman, Berman Schneider & Lowary, LLP 406

BioSweep Restoration Services 110

BRS Restoration Services 311

Burns Environmental 208

California Association of Independent Insurance Adjusters (CAIIA) 808

CARFAX 403

Certified Restoration Drycleaning Network (CRDN) 810

Chapman Work Comp Services & OC Burn Center 107

CLE Group 805

Complete Contents Recovery 411

Crawford & Company 112

CRS Temporary Housing 613

Cunningham Lindsey 503

Custard Insurance Adjusters 210

David Morse & Associates 610

DetailMasters 700

DigiStream Investigations 809

DKI - Accurate Construction 204

Donan Engineering 513

edjuster 714

EDT Engineers 312

EFI Global 111

Emercon Construction 405

Envirocheck 509

Envista Forensics 612

ExamWorks 305

Excel Restoration 101

Exponent 702

Express Air Testing, Inc. 102

Fire Cause Analysis 304

Fire Origin and Cause, Inc. 213

Fire Scene Analysis 601

Forte Environmental 605

Frontier Adjusters, Inc. 200

Grecco Construction Consultants 712

Guardian Group 212

Home Design 501

Housing Headquarters 603

Impact General 804

Interstate Restoration 803

JENSEN HUGHES 300

Just Contents 600

KB Construction Company 511

Klein & Co Corporate Housing Services, Inc. 807

Knox Services 811

Koning & Associates 602

Macro-Pro, Inc. 108

Manning & Kass, Ellrod, Ramirez & Trester, LLP 401

Matson, Driscoll & Damico 505

MEA Forensic Engineers & Scientists 309

Momentum Engineering 408

Nelson Forensics 413

Oakwood Worldwide - Insurance Housing Solutions 100

P.W. Stephens Environmental, Inc. 716

Pacific Environmental & Abatement Solutions 105

Padgett’s Fire and Flood Restoration 113

Patriot Environmental Lab 211

Primus Temporary Housing 801

ProNet Group, Inc. 608

Reliant Investigations 402


scree

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ENTRANCE

REGISTRATION

Food&

Beverage

100101

102103

104105

107108

109110

111112

113114

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202 203

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208

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212 213

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307

309

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312 313

400 401

402 403

404 405

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412 413

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510 511

512 513

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613

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617

700 702 704 710 712 714 716 722 724 726

800 801

804 805 806 807 808 809 810 811CE Credit

Station

GES6'T6'T 6'T 6'T6'T

Social Media & Charging Stations

Food&

Beverage

803802

2018 COMBINED CLAIMS CONFERENCEMARCH 6-7, 2018

HYATT REGENCY ORANGE COUNTYGRAND BALLROOM

MEN WOMEN

TO

ATRIUM LOBBY

EXIT

TIXETIXETIXETIXETIXETIXE

Restoration Management Company 615

RGL Forensic Accountants 203

Rimkus Consulting Group 502

RonDell Restoration 412

RYZE Claim Solutions, LLC 606

SDI Staffing 609

Sequoia Financial Services 104

ServiceMaster Restore 109

SGD, Inc. 303

Signal Restoration 507

Southern California Fraud Investigators Association 726

Steamatic 611

T.D. Graphics 617

TaylorMorse, Ltd. 302

TempHome Services 510

Temporary Accommodations 704

The BestIRS 310

Tri-Tech Restoration 201

U.S. Adjusting Services 802

Unified Investigations & Sciences 604

Vantage Point Construction 806

Viking Environmental 404


F L O O R P L A N


The 2018 Combined Claims Conference (CCC) offers continuing education for CPCU, RPA, MCLE, CIPI, CALI, and the California and Texas Departments of Insurance for independent adjusters, attorneys, investigators and brokers.

The conference includes three separate educational tracks: Property, Liability, and Special Investigations Unit (SIU) and our quality speakers address the most pressing topics during the sessions.

Registrants must visit the Impact General Booth - # 804 to complete forms and sign in to obtain CE Credits.