331 ho tele aid (frechw) 07-23-04

7/27/2019 331 Ho Tele Aid (Frechw) 07-23-04

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Digital TELE AID

331 HO Digital TELE AID (WF) 07-23-04


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These technical training materials are current as of the date noted on the materials, and may be revised or updated without notice.Always check for revised or updated information.

To help avoid personal injury to you or others, and to avoid damage to the vehicle on which you are working, you must always referto the latest Mercedes-Benz Technical Publication and follow all pertinent instructions when testing, diagnosing or making repair.

Illustrations and descriptions in this training reference are based on preliminary information and may not correspond to the final USversion vehicles. Refer to the official introduction manual and WIS when available.Copyright Mercedes-Benz USA, LLC, 2004

WIS document numbers shown apply to WIS Version USA/CDN at date of writing.

Reproduction by any means or by any information storage and retrieval system or translation in whole or part is not permittedwithout written authorization from Mercedes-Benz USA, LLC or it's successors.

Published by Mercedes-Benz USA, LLCPrinted in U. S.A.


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Introduction to Digital TELE AID


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Digital TELE AID Overview

Digital TELE AID features:

Dual mode and dual band

CDMA 850/1900 MHz (digital)

AMPS (analog) Networked on CAN D, not MOST ring

Flash capable over CAN D

Diagnostics over CAN D

Wireless service provider Verizon

New customer packages New service agreement (blue copy)

New Dealer processes


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Digital TELE AID Rollout

First vehicles:

W203 facelift; option code 359 (5/04)

MY2005 C209, W211, C215, V220 (07/04)

R171 (09/04)

Vehicle Identification for Digital TELE AID

Monroney Label (DIGITAL phrase added to TELE AID line)


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Digital TELE AID Packages

Safety & Care package Digital/Analog service, free for

the first year ($240)

30 minutes of airtime per yearand free acquaintance call

Automatic Alarm Notification(AAN) (optional)

Stolen Vehicle Recovery

Roadside Assistance

Information calls

Dealer Connect

Remote door unlock (RDU)(via Web or Phone)

Emergency/SOS/Airbagresponse

Route Guidance ($2.95 per

use)

Lifestyle & Luxury package Additional $210

Concierge Services(extended features)

Online ConciergeServices

Unlimited route guidance Unlimited traffic reports Unlimited air time


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Digital Tele Aid Control Unit Tasks

E-Call Manual and Automatic (SRS crash signal) activation

Roadside Assistance Manual activation

Information Call Manual activation

Stolen vehicle recovery (manual activation/police report and customerpassword needed)

Automatic Alarm Notification (AAN) triggered by vehicle alarm system Remote Door Unlock (RDU) Manual activation

Provisioning Automatic or Manual

Black Box Record Telematic Services activations

Prioritize Services

Automatic Emergency Call Manual Emergency Call

Vehicle recovery

Roadside Assistance

Information Call


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Digital TELE AID (Emergency Call)

Manual activation by pushing the SOS button

Automatic activation if control unit receives a valid crash signal

Single message on discrete line indicating crash

2 subsequent message on CAN-D indicating crash

Automatic activation sends following information Crash data

Vehicle Position

Vehicle Identification

Tele Aid Response Center initiates voice connection to vehicle and

emergency services If TELE AID cannot connect the call, control unit initiates a 911 call(may take several minutes)

If TELE AID looses power during automatic E-call, redialing isattempted once power resumes


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Provisioning Terminology

Control unit related:

Activation turn on the Network Access Device (NAD) and program thecontrol unit with the information needed to communicate withResponse Center or Test Facility

Provisioning Response Center programming of all customer requested

services in the Tele Aid module after sending insubscription agreement and completing the acquaintancecall (over the air programming)

Deactivation/De-provision shut down the NAD and erase MIN/MDNinformation within the control unit so it will notbe able to communicate with ResponseCenter or Test Facility

Customer & Tele Aid Response Center:

Activation activate the TELE AID system (route calls to ResponseCenter) and customer account at the Response Center

Deactivation/De-provision deactivate the TELE AID system and

customer account at the Response Center


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Provisioning Information

New Vehicles are already activated but not provisioned. Modules areprogrammed with:

Mobile Identification Number (MIN)

Mobile Dialing Number (MDN)

Home-System Identification Code (Home-SID)

Electronic Serial Number (ESN) Preferred Roaming List (PRL)

PRL can be updated while under Verizon CDMA coverage

PRL also stored in Star Diagnosis System (SDS / DAS)

Involved parties for provisioning

Customer Dealer

ATX Response Center

Verizon

Vehicle (TELE AID control unit)


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Activation & Provisioning

Within Analog only or Digital CDMA with SMS capability network

1. Customer signs contract

2. Contract sent to Response Center (fax or electronic)

3. Response Center sets call routing to Response Center instead ofTest Facility

4. Acquaintance call initiated by dealer or customer

5. Response Center provisions requested services in control unit

Within Analog and Digital CDMA without SMS capability networkNote: Process is required if Response Center advices that provisioning

can not be performed using current network connection

1. Process is same as above up to step 4

2. Manual provisioning of control unit at dealer using SDS underActivation of Tele Aid and registration with ATX(SDS/DAS 07/04 forces DTA into using the analog network)


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Deactivation & De-Provisioning

For all cases of customer declines/cancels service

1. Customer declines or cancels service

2. Deactivation and De-provisioning of DTA module performed at dealerusing SDS under Deactivation of Tele Aid

Erases MIN/MDN and provisioned services from control unit

Tele Aid button functionality is suppressed

3. Agreement (fax or electronic) and deactivation form (fax) sent toResponse Center

4. Response Center sets call routing to Test Facility instead of ResponseCenter

5. Response Center informs Verizon of deactivated MIN/MDN pair

Important: Dealer MUST send the Deactivation form to the

Response Center once a module is deactivated


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Reactivation & Provisioning

Within Verizon Digital CDMA network

1. Customer signs contract

2. Contract sent to Response Center (fax or electronic)

3. Response Center sets call routing to Response Center instead ofTest Facility

4. Dealer reactivates DTA module using 3-button push

Press SOS-, Roadside- & Info-Button at the same time for 15seconds

DTA module dials into Verizon Network download messagewill be heard

Verizon programs DTA module with MIN/MDN pair

5. Remaining steps as with initial activation based on networkavailability


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Reactivation & Provisioning

Within Analog or non-Verizon Digital CDMA networkNote: Process is required after unsuccessful reactivation using 3-

button push

1. Process is same as prior slide up to step 4

2. Dealer fills out Reactivation request form DTA module ESN and

vehicle VIN required3. Reactivation request form is sent to Response Center (fax)

4. Response Center will fill out activation information and fax back todealer

5. Dealer manually programs DTA module with MIN/MDN and Home-

SID data provided using SDS under Activation of Tele Aid andregistration with ATX(SDS/DAS 07/04 allows manual data entry if module isdeactivated)

6. Remaining steps as with initial activation based on networkavailability


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Provisioning - Times

Activation

30 minutes (max) from sending contract for activation to systemactive

Deactivation

Dependant on deprogramming time taken by dealer

Reactivation within Verizon CDMA network

30 minutes (max) from sending contract to initiating reactivationusing 3-button push

Reactivation outside of Verizon CDMA network (manual)

30 minutes (max) from sending contract to receiving MIN/MDN atdealer


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Acronyms & Glossary

Dual Tone Multi Frequency. Analog network; push button;

touch tone dialing

DTMF

Tele Aid Unit for MY03 and MY04 on select vehiclesCP211

Calling Line Identification (i.e. Caller ID)CLI

Customer Identification Number. ATX acronym; Account IDnumber; in TAI and TAII accounts derived from the CSN; inCP/LCT accounts derived from the MDN/MDN; transmitted

in the protocol to identify account to ATX; avoid ErrorAccount scenario

CID

Call Division Multiple Access. Digital network; codes dataduring over air transmission then decodes data

CDMA

Client Assistance Center. MB customer center; complaints,merchandising, Roadside Assist, etc

CAC

Advanced Mobile Phone Service. Analog cellular network;currently used by TAI, TAII, and CP units

AMPS


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Acronyms & Glossary

Motorola Emergency Messaging System. Telematic protocolfor interfacing with service provider (ATX); protocol used inTele Aid I and Tele Aid II units (gen I & II)

MEMS

Mobile Dialable Number; Mobile Device Number. Essentiallyserves as the unit phone number; used to send/receive

calls; taking the place of MDN functionality; CID for LCTaccounts will derive from the MDN

MDN

Low Cost Tele Aid, a.k.a. Digital Tele Aid. MB telematic unitplatform; generation IV

LCT

Graphical User Interface. allows users to manipulate visual

commands/applications; interactive interface (i.e. website)

GUI

Global Positioning System. satellite system used to calculateprecise coordinates of sending unit on earth.

GPS

Electronic Serial Number. Fixed ID# hardcoded to MDNESN


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Acronyms & Glossary

Remote Door UnlockRDU

Preferred Roaming List. Contains list of SIDs; Verizon termPRL

OTASP- Over The Air Service Provisioning used for LCT todownload MDN/MDN/HomeSID over the air

OTASP

OTAPA- Over The Air Parameter Administration Networkinitiated OTASP process of provisioning mobile stationoperational parameters over the air interface.

OTAPA

Network Phone Device (actual phone component)NAD

Mobile Identification Number. Unit phone number until Nov2003; due to new FCC mandate in affect on Nov 24, 2003-wireless providers will have to assign new number to MDNcalled MDN. MDN will act as the device phone#, the MDN

will be used to register on the cell network

MDN


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Acronyms & Glossary

Vehicle Identification NumberVIN

Telematic Control Unit. same as telematic unit; the actual

unit box; example: CP211

TCU

Short Message Server. Method to send/receivealphanumeric messages between mobile devices (i.e. textmessaging;)

SMS

331 ho tele aid (frechw) 07-23-04

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