1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com

360-Degree Feedback Best

Practices Leadership Intelligence®

Webinar

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com

200+ clients in 70 countries and 30 languages 7,000+ 360-degree feedback surveys in 2013

Coach executives around the world Train leaders on coaching skills

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com

Why 360-degree feedback?

Measuring the Business Impact of Employee Engagement

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com

Choose the right questions

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com

Selecting Raters: Rater Groups

Self

Boss

Direct Reports

Others

Peers

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com

Giving Feedback

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com

Confidentiality

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Interpreting the Results

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Potential Coaches

External Coach

HR

Boss Peer

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com

Reactions to Feedback: SARA Model

“What??? I don’t understand this report.”

“This report must not be right.”

“They’re venting their frustrations!”

“The survey doesn’t really fit my current situation.”

“Who said this?”

“Nobody is perfect--we all have faults.”

“That’s just the way I am… take it or leave it.”

“I get it, but I don’t like it.”

“How can I best use this feedback?”

“What can I do to improve?”

“Who can help me make this change?”

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com

Research on Impact of Coaching

Follow-up Survey

1. I received sufficient coaching regarding my 360 feedback survey results.

2. After receiving my 360 feedback survey report, I set specific development goals.

3. My manager follows up with me on a regular basis regarding my development goals.

4. Overall, the 360 feedback process was effective.

Fortune 500 company 244 leaders Internal coaching process

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com

The good news…

of those that received coaching and set goals felt the 360 process was effective.

Measuring the Business Impact of Employee Engagement

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com

The bad news…

of those who did not receive sufficient coaching felt the 360 process was effective.

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com

Coaching Best Practices

Process Overview

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com

360 Feedback Follow-up Process

Thank raters for the

feedback

Acknowledge what’s

working

Acknowledge what’s not

working

Ask for help

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1971 North State Street, Provo, UT 84604 USA // +1.801.960.1400 // decision-wise.com

Sample Timeline

SURVEY ADMINISTRATION 3 weeks Feb 21 – March 11

DW sends rater selection email to participants Monday, Feb 21

Rater Selection Deadline Friday, Feb 25

DW sends invitation emails to raters Monday, Feb 28

DW sends reminder email Monday, March 7

Survey Deadline: DW sends deadline email Friday, March 11

COMPILATION OF DATA 1 week March 14 - 21

DW finishes reports and sends to HR Monday, March 21

TURNING FEEDBACK INTO RESULTS Ongoing Ongoing

DW group workshop March 30-31

Individual coaching sessions March 31-April 2

Managers follow up with participants to solidify goals, implement action plans, and make changes

Ongoing

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White Papers/Samples

White Papers

Samples