360 Discussion360 DiscussionBrian QueeninBrian Queenin

Unit – 2011Unit – 2011

“Never Enough Time – Too Much To Do”“Never Enough Time – Too Much To Do”

TopicsTopics

Excellent ProjectExcellent Project Growing PainsGrowing Pains Unit ConcernsUnit Concerns Floor ConcernsFloor Concerns Building ConcernsBuilding Concerns Security / Parking ConcernsSecurity / Parking Concerns Suggestions / Action ItemsSuggestions / Action Items

Excellent Project and HomeExcellent Project and Home

Mostly on timeMostly on time Beautiful buildingBeautiful building Professional approachProfessional approach Location, Location, LocationLocation, Location, Location Helpful & friendly concierge staffHelpful & friendly concierge staff Good communicationGood communication Fun environmentFun environment Nice place to liveNice place to live

Growing Pains – ObservationsGrowing Pains – Observations

Move in process difficultMove in process difficult Management of vendors/accessManagement of vendors/access Lack of rule enforcementLack of rule enforcement Garbage in closetsGarbage in closets Loose ends clean-upLoose ends clean-up Attention to detailsAttention to details Security shortfallsSecurity shortfalls

In UnitIn Unit

Tape lines on wall visible every 4’ in hallTape lines on wall visible every 4’ in hall

Blinds needed in LR & BR (east windows)Blinds needed in LR & BR (east windows) Provided for other units – request installationProvided for other units – request installation

Outside cables smack glass windows – fear breakageOutside cables smack glass windows – fear breakage

Door handle still wobblesDoor handle still wobbles

I would ask that these issues be remedied in my unit 2011I would ask that these issues be remedied in my unit 2011

On FloorOn Floor

Elevator arrows (some) not working since 7/31Elevator arrows (some) not working since 7/31

Electrical cover plate near elevator missing since 7/31Electrical cover plate near elevator missing since 7/31

Elevator door opposite TV (left side) marked and has Elevator door opposite TV (left side) marked and has extra hole drilled in it with magic marker circle - since extra hole drilled in it with magic marker circle - since 7/317/31

Silver housing for up/down arrows opposite TV screen Silver housing for up/down arrows opposite TV screen not vertical since 7/31not vertical since 7/31

Electrical cable running down hallway since 7/31 – Electrical cable running down hallway since 7/31 – crosses an owners doorway – liability issuecrosses an owners doorway – liability issue

Garbage often in garbage closet, pizza boxes, Garbage often in garbage closet, pizza boxes, cardboard, plastic bagscardboard, plastic bags

The BuildingThe Building

Workman showing girls upper floors on weekendWorkman showing girls upper floors on weekend When asked if he lived here he said he was a worker with When asked if he lived here he said he was a worker with

4 FOB’s at home4 FOB’s at home ““Frat House” environment on weekendsFrat House” environment on weekends Slamming of doors, refrigerator doors, and cabinetsSlamming of doors, refrigerator doors, and cabinets Stolen cushions from deck area – returned now soiledStolen cushions from deck area – returned now soiled Beer cans, garbage, food on deck Sunday morningBeer cans, garbage, food on deck Sunday morning Loudness of speakers on 17Loudness of speakers on 17thth floor floor Workers making noise at 6:45 AM on weekendsWorkers making noise at 6:45 AM on weekends Wet feet, bathing suits, bikini clad co-eds in rec room during Wet feet, bathing suits, bikini clad co-eds in rec room during

party on Saturday – some women openly offendedparty on Saturday – some women openly offended Dog loose in exercise room – “Boo” is dogs nameDog loose in exercise room – “Boo” is dogs name Dogs walking through lobby area – no reprimandDogs walking through lobby area – no reprimand FOB’s not working on some sides of elevators since 7/31FOB’s not working on some sides of elevators since 7/31 Excessive wait time for elevators 25 minutes is a bit muchExcessive wait time for elevators 25 minutes is a bit much

Security and ParkingSecurity and Parking

Lack of security gate on P-2 since 7/31Lack of security gate on P-2 since 7/31

My Mercedes was keyed the week I moved in - over $700 in My Mercedes was keyed the week I moved in - over $700 in estimated repairsestimated repairs

In my first 24 hours of residency, 5 cars were in my parking In my first 24 hours of residency, 5 cars were in my parking spaces that were not mine, this week othersspaces that were not mine, this week others

I have had 3 cars towed out of my spaces since move in 7/31 I have had 3 cars towed out of my spaces since move in 7/31

Workman got combative when I asked him not to park in these Workman got combative when I asked him not to park in these spaces. He said no one told him he could not park there. He spaces. He said no one told him he could not park there. He was coming at me in a hostile fashion until I started walking right was coming at me in a hostile fashion until I started walking right at him as well - he backed off.at him as well - he backed off.

In light of the Virginia Tech tragedy, I have suggested at closing. In light of the Virginia Tech tragedy, I have suggested at closing. and again to Deb Elder. that we should have a warning system and again to Deb Elder. that we should have a warning system for any trouble in the building. We can push e-mails and text for any trouble in the building. We can push e-mails and text messages from a central location to all owners and residents e-messages from a central location to all owners and residents e-mail addresses and PDA’s instantly. Safety and security first, mail addresses and PDA’s instantly. Safety and security first, easy to do with technology. Excuses are too late if an issue easy to do with technology. Excuses are too late if an issue arises.arises.

Suggestions / Action ItemsSuggestions / Action Items Enforce rulesEnforce rules Post signs for ‘no dogs in lobby area’ on glass doorsPost signs for ‘no dogs in lobby area’ on glass doors Establish timely walk-around patrols, especially on Establish timely walk-around patrols, especially on

weekends – empower residents if neededweekends – empower residents if needed If no security cameras in common rec room and outside If no security cameras in common rec room and outside

areas, install themareas, install them Finish security gate on P-2 – taken over 2 monthsFinish security gate on P-2 – taken over 2 months Install CFL bulbs to reduce operating expensesInstall CFL bulbs to reduce operating expenses Develop early warning system and roll out ASAP Develop early warning system and roll out ASAP Cancel all outstanding worker security keys and re-issue Cancel all outstanding worker security keys and re-issue

as needed - building is not secureas needed - building is not secure Enforce or establish some form of dress standard in rec Enforce or establish some form of dress standard in rec

room (cover-ups) if in bathing attire - and dry off before room (cover-ups) if in bathing attire - and dry off before coming inside – this is coming inside – this is not not a beach house!a beach house!

Post signs for no pets in work out areasPost signs for no pets in work out areas Fix obvious items on floors (plates, arrows, FOB’s, Fix obvious items on floors (plates, arrows, FOB’s,

cosmetics) – basic project management follow-upcosmetics) – basic project management follow-up Do management walk-arounds to find and fix thingsDo management walk-arounds to find and fix things Address cosmetic issues in unit, secure outside cablesAddress cosmetic issues in unit, secure outside cables Control outside speaker volumesControl outside speaker volumes Instill “top-down” mentality that this is our home - Instill “top-down” mentality that this is our home -

RESPECT IT! – empower residents to take actionRESPECT IT! – empower residents to take action Communicate, then communicate moreCommunicate, then communicate more