360 feedback
DESCRIPTION
360 Feedback. A Tool For Improving Individual And Organizational Effectiveness. Gallup Survey Results. “ The top 25% of profitable companies in the US recognize feedback as being critical to the management/leadership role. - PowerPoint PPT PresentationTRANSCRIPT
360 Feedback
A Tool For Improving Individual And Organizational
Effectiveness
Gallup Survey Results
“The top 25% of profitable companies in the US recognize feedback as being critical to the management/leadership role.
Feedback, used effectively, has a big influence on [employee] retention, profitability, and customer satisfaction.”
360 Degree Feedback
Manager
Peers
DirectReports
Other rater groupsPeers
Internal Customers
“Other”
External Customers
EmployeeRates Self
Traits
Competencies
Behaviors
Feedback
RESULTS
ContextContextStructure of the organization:Structure of the organization:
its mission and work environmentits mission and work environment
SituationSituationReadiness, ability , and willingness to perform, Readiness, ability , and willingness to perform, including pressures and goals and expectationsincluding pressures and goals and expectations
Results are outcomes of behaviors. Because of feedback, results can be improved.
What Are The Benefits for the Organization?
Sends a positive message to associates: “We are investing in your professional development.”
Reinforces the desired corporate culture Supports employee involvement by asking for
feedback on leadership behavior Sets the stage for more open communication with
manager and direct reports Helps produce desired change and individual
performance improvement
STRENGTHS
Performance Areas To Target for Greater Utilization
AREAS FOR IMPROVEMENT
Performance Areas To Target for Improvement
What Feedback Receivers Learn:
Identify feedback criteria
Orientation for participants
Subjects select respondents
Conduct survey via Web
Download data and create
reports
Review feedback and meet with coach
Developmental dialogue with
Manager and others•Implement Plan•Measure Results•Re-assess
The 360 ProcessThe 360 Process
What services do we provide? Administrative support = Traci McDade
Consulting, Coaching, Analysis (One fee) Create a customized 360, based on your input, values,
and competencies Orient the organization, subjects, and raters to the 360
process (webinar) 3-4 hour coaching sessions with each subject to analyze
feedback for development Development Planning Guide included
What Do We Measure?
Observable skills and behaviors based on competencies identified for
the individual and organization
Adapting to ChangeCommunicating With OthersConflict ManagementWork BehaviorsOrganizational Skills
Focusing on Customer NeedsOrganizational SkillsJob Knowledge and CompetenceManaging PerformanceLeadership
How Do We Protect Confidentiality?
Outside consulting firm for administration and processing – Henson Associates, Dayton OH
Combine ratings with others in each rater group; the rater’s name does not appear in the assessment results
Provide web access and password protection
Ask raters to use discretion so they don’t share their ratings and comments with others
Share a summary report with your manager
How do we manage the process remotely?
• Prepare a roster of subjects and raters with email addresses and phone numbers
• Conduct orientation for participants online• Send assessment hyperlink to each rater via email.
(Rater clicks on hyperlink to access web-based assessment.)
• Henson Associates retrieves data from server.• Reports are printed and distributed to feedback
receivers prior to feedback and coaching sessions.
Orientation For
Raters
April 10
Orientation For
Raters
April 10
Send 360 AssessmentTo Raters
April 13
Send 360 AssessmentTo Raters
April 13
Follow up Coaching Sessions
TBD
Follow up Coaching Sessions
TBD
MailDPG and
Report to Subject
April 22
MailDPG and
Report to Subject
April 22
Sample Project TimelineNominateFeedback Providers(raters)
April 9
Development Plan and
Discussion with
Manager
TBD
Orientation for
Subjects
April 8
Assessments CompletedBy Raters
April 21
Assessments CompletedBy Raters
April 21
Feedback Survey Software
20/20 Insight Web Response™
E-mail with hyperlink (URL) is sent to each respondent
Web site with customized instructions - user id provided - password chosen by rater
At web site, enter user ID and chosen password
Checklist of Items
Print assessment to review
Select items for comments
Assess subjectRate on effectiveness (1-6 scale)
Do not rate an item if you have not observed this behavior or skill so you don’t skew the results.
Use the following scoring to reflect your observations:
1 2 3 4 5 6N
MinimallyEffective
ModeratelyEffective
HighlyEffective
Not Observed/Not Applicable
Using the Effectiveness Scale
Provide comments when appropriate
Provide comments for about 50% of itemsDo not type “No Comment” – leave blank as it wastes paper when printing report
Summary Questions
What are one or two practices that make this person effective in his or her role at (Your organization)?
Describe any changes you believe are important for this person to work more effectively with you.
Are there any other comments that would be helpful?
Technical Support
• Choose raters wisely to get a variety of feedback, and ask for permission from the rater.
• Questions and concerns to Henson Associates will be responded to within 24 hours by phone or email.
• Reminders and/or a phone call will be sent to raters 2-3 days before due date.
• Our goal is 100% participation of all raters.
Based on the feedback report, subjects will be able to . .
Identify development priorities and strengths Ask for additional verbal feedback if needed Analyze strengths and weaknesses to improve
performance Take action to create and implement a targeted
development plan (1 -3 specific actions) that can be completed in 60-90 days
Review progress against plan in 3-6 months
Please remember...
Providing 360 feedback is important and deserves your time and consideration.
Subjects must have confidence in the data to take responsibility for using it for development planning.
Thank you!
Have a question, comment, or concern? Call Henson Associates
Assessment Coordinator – Traci McDade
910-326-1010
Facilitator/Coach – Nancy Henson
937-886-0151
[email protected] we are unavailable by phone, please leave a message
and a time to return your call.
Contact Information