3.6.2014

Tonight’s

Agenda

• Welcome• Devotional Thoughts

• Moe’s Southwest Grill• Housekeeping Items

• Risk Management• Case Studies• Carriers, Coverage• Reminders• Our Plan

John PylePCB, Team Leader

Devotional

Thought

Events

3/10: SB Launch

3/10-11: 22for22

3/24: SB Celebration

Outstanding Items

Waivers

Passport info

Budget

Schedule

Finance UpdateTeam % neededBaja -7%City of Children 6%Cozumel 4%Dallas Ft Worth 11%Destin (Med) 79%Dominican Republic (Academy) N/AEast TN (Habitat) 28%El Salvador (Soccer) 8%Guatemala (Med) 24%Guatemala (Med-Coban) 6%Honduras (Eng-HOI) 27%Honduras (HCC) 31%Honduras (Med) 1%Jamaica 24%Monterrey -11%Nashville 50%Nevis 22%New York City 11%Panama City Beach 43%Saba 25%UK-Dundee 16%

What your PoC needs from you

Schedule

Budget

Check request

Airport shuttle request2 – 2.5 hrs prior to flight depart from Arena 1-way

$ in team account

What you need from your PoC

Team packet

Ticket/housing/transportation info paper vs electronic

Database reportsPlease review w/ team prior to departure

Housekeeping

FinancialsFundraising Update

TL Subsidy

Check Requests

Account Minimums (do not drain!)

Pay it Forward

OtherAirport Shuttle Info

Risk ManagementMark Jent

Director of Missions Outreach

Risk ManagementCase Studies

Scenario 1: Guatemala

Scenario 2: Morocco

Risk ManagementKathy Hargis

Director, Office of Risk Management

Crisis Managementvs.

Risk Management

The Difference

Identify Your Risk Factors

Security

Political

Terrorism

Operational

Travel

Medical

Cultural

What would the be impact to:• Lipscomb• Missions• You

The Result may lead to claims of:

• Damage to reputation

• Negative publicity

• Loss of contracts or agreements

• Closure of programs/trips

• Decreased enrollment

• Lawsuits

• Potential injuries or death

Short-term trips pose the highest risk!

Current State Department Travel Warnings:

Mexico

Haiti

Honduras

Kenya

El Salvador

Transportation

• Highest Risk Factor• Safety trumps Schedule• Trust your gut - speak up• Scooters/Motorcycles• 3rd Parties - Know your

partner• Public transportation -

security concerns• Who can drive?• Who is in charge?

Sexual Assault

• International travel - 66%+ females

• Cultural differences regarding women

• Required by law to report ANY issues regarding harassment, sexual harassment, sexual assault

• Title IX & Clery Act - US locations and abroad

• Contact us immediately

Mental Health

• All time high percentage of students with mental health issues

• Medications• BIT Team

• Counseling Center• Risk Management• Security

• Insurance Coverage included for mental and nervous disorders• Incl. hospitalization

Behavioral

Thoughts

Free Days/Time – The Risks

• Who’s in charge?• Increased risks:

o Water related activities

o Scooters & motorcycles

o Bungee jumping, hang gliding, parachuting

• Reputable 3rd party vendors

Risk ManagementCarriers & Coverage

Our Carriers

Arthur J Gallagher

ACE

Control Risks Group

Other Resources

Overseas Security Advisory Council

International SOS

• Lipscomb Insurance Broker for all coverage placements

• Resource for Higher Education Risk Management

Our Carriers

• Medical/Accident Coverage

• $100,000 Benefit• Preexisting Conditions• Inpatient

Mental/Nervous Disorders

• Outpatient Prescription Drugs

• Emergency evacuation• Emergency reunion

benefit• Security evacuation

Our Carriers

• Kidnap & Ransom Coverage

• Lloyds of London• Political unrest coverage• Repatriation • Security assistance

Our Carriers

Other Resources

Other ResourcesInternational SOS

• Security Provider• Medical - 24/7 resource• Security advice• Pre-trip information• Translation assistance• Medical evacuation • Political evacuation• Cash advance

(emergencies only)• Misc. other resources

Webex Presentation

What’s wrong with this picture?

Risk ManagementSB 2014 - Our Team

TJ McCloudMissions

Kathy HargisOffice of Risk Management

Kim ChaudoinUniversity Communications/Marketing

Jim ThomasOffice of the President

TJ McCloudIncident Commander-in-Chief

Risk ManagementSB 2014 – Our Plan

What is an Incident?Definition – any situation that the team leader feels like the Incident Mgmt Team should know about

Serious injury or illness resulting in hospital visit/stay

Civil/Political unrest

Terrorist Attack, local or abroad

Natural Disaster

Disappearance, abduction or detention of team member

Death of a team member

A crime committed by or against a team member

Denied entry into a country or detained by immigration for an extended period

When in doubt, CALL

Risk ManagementSB 2014 – Our Plan

Pre-Trip Planning - by TLKnow our plan

Have contact info on you at all times

Review plan with your team

Advise team of local US Embassy location/contact

Determine central location / home base

Discuss known risks, most likely scenarios

Distribute communication methods to team

Host Partner

Yours

Lipscomb’s Incident Management Team

Risk ManagementSB 2014 – Our Plan

Upon Arrival – by TLReview pre-trip planning actions

Risk ManagementSB 2014 – Our Plan

Incident Does Occur – Next StepsAssess situation

Verify information/facts

Ask Pertinent Questions

Keep or get team to a safe location

Gather and notify team of incident

Account for all team members

Call TJ

Report incident

Remain calm.

Prepare team for on-site assistance

Social Media

• The Millennials

• Rules governing social media

• Security implications

Risk ManagementSB 2014 – Our Incidents

Haiti 2012Death of Parent

Brazil 2013Robbed at Gunpoint

Jamaica Track/XCConcussion

3.6.2014