COLLECTION GUIDE

OUR COMMITMENT TO YOULeasys is a member of the British Vehicle

Rental & Leasing Association (BVRLA) and

is proud to operate under the BVRLA Code

of Conduct. The BVRLA is the trade body

for companies engaged in the leasing,

rental and fleet management of cars and

commercial vehicles for both corporate

and consumer users.

BVRLA membership assures the customer

that they should expect the highest levels

of professionalism and integrity when

renting or leasing vehicles from a member.

The BVRLA promotes ethical trading, clear

pricing, transparent terms and conditions

and high-quality vehicles and customer

service standards through auditing

its members.

Qual i ty Assured

Before Collection Day The vehicle must be

roadworthy

The vehicle must have

been fully maintained and

serviced in accordance with

manufacturer’s guidelines

All original equipment,

accessories and controls

must operate correctly

Carry out any necessary

repairs by a professional

repairer and provide a

transferable warranty

The vehicle must have a

valid MOT Certificate in

place and sent to us

with the invoice

It is important that your

vehicle is cleaned inside

and out

Advertising stickers, sign

writing, decals, glue residue

on the glass areas or

bodywork, must be

completely removed

On Collection Day Full inspection of the

vehicle will be carried out

by a qualified agent

following the BVRLA fair

wear and tear guidelines

All original equipment and

accessories must be

present

Service book stamped with

a fully completed service

record history with a valid

MOT Certificate in place

Return all keys, including

wheel locking nut key and

appropriate documentation

Personal details and

belongings removed from

the vehicle

Vehicle condition report to

be signed with record of

the final mileage

After Collection Day After the inspection, we will

send you an invoice for any

applicable charges, including:

Damage outside of our

Vehicle Return Standards

Exceeded mileage as

stated in your agreement

The vehicle has not been

serviced in accordance

with the agreement

The vehicle has been

retained by you for longer

than the agreed term

RETURNING YOUR VEHICLE TO

Important information about the collection of your vehicle

Before your contract expires, our agent will be in touch to arrange a convenient day**

for you to drop your vehicle to one of our designated auction sites or alternatively

we can arrange to collect your vehicle for a collection fee of £139.

*Address as your agreement, not a third party address i.e. dealership. **Times cannot be specified. The agent will call approximately an hour before arrival. Collection service operates Monday to Friday. Please allow up to 4 working days to arrange the collection. Any changes must be notified by midday the previous working day before the collection date. Should the collection be aborted or the vehicle unavailable a cost for failed collection attempts may be recharged.

FAIR, WEAR AND TEAR GUIDELINES

Acceptable Not Acceptable

Paintwork, body, bumpers & trim

Chips Small areas of chipping, including door edge chipping.

If the areas of chipping require the entire panel, bumper or trim to be repaired, repainted.

Dents Dents (up to 10mm in diameter) provided there are no more than two per panel and the paint surface is not broken.

Dents on the roof or swage line on any panels.

Scratches Scratches and abrasions up to 25mm, relative to the vehicle’s age and mileage.

Scratches that show the Primer or bare metal.

Moulding, wheel arch trims Scuffs and scratches up to 25mm. Provided the moulding or trim is not broken, cracked or deformed.

Badges and labels Removing badges, emblems logos and advertising livery must be done professionally.

Any damage caused by fitting or removing badges, emblems, logos and advertising livery, including faded paintwork, is not acceptable.

Soft and hard top convertibles Convertible roofs must be fully operative and free from damage, rips and tears.

The rear window must not be cracked or creased.

Tow bars If fitted, the electrical connections must work properly.

Trace of rust and without ball cover in place.

Windows, mirrors, lamps & lenses

Windows/windscreens Light scratching, provided it does not interfere with the driver’s line of sight.

Chips, cracks or holes.

Door mirrors Light scuffing and scratches up to 25mm which have not penetrated to the base material and not affected the function.

Missing, cracked or damaged door mirrors.

Lamps & lenses Minor scuff marks or scratches up to 25mm.

Holes or cracks in the glass or plastic covers of lamp units.

During the inspection, we are assuring you of the highest levels of professionalism and

integrity by following the BVRLA (British Vehicle Rental & Leasing Association) guide.

Below you will find what we consider to be acceptable and unacceptable wear and tear.

Acceptable Not Acceptable

Wheels & tyres

Tyre wear All tyres including the spare wheel, must meet the legal minimum tread of 1.6mm and comply with the vehicle manufacturer’s recommendation in terms of type, class, size and speed rating.

Damage to side walls or tread. Evidence of uneven wear due to under or over-inflation.

Wheels and wheel trims Scuffs totalling up 50mm on the total circumference of the wheel trim and on alloy wheels.

Dent and holes on the wheel rims and wheel trims. Any damage to the wheel spokes and the hub of the alloy wheel.

Interior

Passenger area, seats, headrests and trims

The interior upholstery and trim must be clean and odourless with no burns or scratches, tears, dents or staining.

Holes in the carpets. Damaged or missing seats or interior fittings such as seat belts, rear view mirrors, courtesy lights, sun visors, door bins, etc.

Door aperture, boot, boot liner and luggage area

Scratches on treads, sills and seals that reflect normal use. Accessories such as parcel shelves, load covers, restraining straps and nets must be returned with the vehicle.

Torn or split floor coverings and damaged surrounding trim panels.

Mechanicals

Brakes Fully maintained and serviced following the manufacturer’s guidelines.

Grooved brake discs or drums caused by excessive wear or metal to metal contact from worn our disc pads

Engine Fully maintained and serviced following the manufacturer’s guidelines.

Seized or damaged due to running vehicle with sufficient coolant, oil or with broken internal components.

Manual transmission Fully maintained and serviced following the manufacturer’s guidelines.

Clutch slipping, noisy clutch or gearbox, excessively worn or ineffective synchromesh.

Automatic transmission Fully maintained and serviced following the manufacturer’s guidelines.

Noisy gearbox or torque converter, abrupt gear changes, loose gear linkage.

Vehicle underside Fully maintained and serviced following the manufacturer’s guidelines.

Any impact to the vehicle’s underside. Catalytic converters not working because of obvious abuse or damage.

For further information, please call us on 03445 614611 (selecting option 1 / option 2)

Details of the BVRLA (British Vehicle Rental and Leasing Association) fair wear and tear guide are available at: http://www.leasys.com/uk

Contract renewal

Before your contract expires have

you considered ordering a new

vehicle, we are happy to offer

you competitive Contract Hire

offers. Please contact your local

dealer or to extend your contract

please call 0344 5614611

(option 1/option 1).

Buying your car

At the end of the contract you

will have the option to purchase.

The vehicle can be bought at

an attractive price by a friend

or relative. It cannot be sold

to the hirer who took out the

agreement. Please call 0344

5614611 (option 1/option 1).

Please be aware that the vehicle

will be sold without warranty,

unless specified otherwise.

Complaints

We are determined to make sure

that our service and information

meets your expectations. Please

do not hesitate to contact us with

any questions you may have by

calling the telephone number below.

If you have a complaint, please

write to us at:

Address: Complaints Department,

Leasys UK Ltd,

PO Box 4590, Slough,

Berkshire, SL1 0RW

Tel: 0344 5614738

If we do not resolve your complaint

internally to your satisfaction, you

may find it helpful to make use of

the BVRLA’s conciliation process to

resolve the issue. Details of your

complaint should be submitted in

writing to the BVRLA using their

complaint form and sent to

complaint@bvrla.co.uk.

If you do not have access to email,

complaints can be sent by post to:

Address: BVRLA, River Lodge,

Badminton Court,

Amersham, HP7 0DD

Tel: 01494 434747

Fax: 01494 434499

Website: www.bvrla.co.uk

Should the BVRLA not be able to

resolve the complaint to your

satisfaction certain customers may

be able to refer it to The Financial

Ombudsman Service:

Tel: 0800 023 4567

Email: complaint.info@financial

ombudsman.org.uk

Website: www.financial

ombudsman.org.uk

Address: Exchange Tower,

London E14 9SR

Experiencing financial difficulties?

Please call us on 03445 614611

(option 4).

To include:

All sets of keys

Service manual

Handbook(s)

Radio code card

CD, DVD for SatNav

Other removable equipment

(such as tow bar etc.)

Emergency equipment

(jack, warning triangle etc.)

Spare wheel or

tyre mobility set

To remove:

Music CDs

Sunglasses

Road maps

House keys

Fuel cards

Please remember,

we’re unable to return

any personal items

left in the vehicle.

Your Collection Checklist

Leasys UK Ltd is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 664865).

Registered office: 240 Bath Road, Slough, Berkshire SL1 4DX, Registered in England and Wales, No: 3385187.

Calls may be monitored or recorded for quality and security purposes. Calls to 0800 numbers from UK landlines and mobiles are free.

Calls to 03 numbers are charged as though they are geographic numbers and cost the same as 01/02 prefix calls.

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