387.ppt
TRANSCRIPT
Experience with an IT Asset Management SystemLars Hagge, Jens Kreutzkamp (DESY - IPP)Erwin Deffur, Andreas Gellrich, Björn Schulz (DESY - IT)
Deutsches Elektronen-Synchrotron, Hamburg
CHEP 2003
Experience with an IT Asset Management System
Agenda
Project Overview Architecture Results Experience & Outlook
Experience with an IT Asset Management System
Why Asset Management?
Asset Management is a business discipline management of technical
infrastructure DESY introduced an IT Asset
Management System
In long term DESY plans to extend the Asset Management solution accelerators (magnets,...) safety equipment
(elevators,...)
Where is the documentationof this device?
Who is responsiblefor this device?
What is theutilization ofthis device?Who is the owner
of this device?
What is thestatus of this device?
Is thereexperience withthis device?
What is the totalcost of this device?
Experience with an IT Asset Management System
Mission & Goals
software license management matching detected and available licenses
(Windows computers) procurement of standard ressources
eg. PCs, monitors, components,... common central repository for IT devices
Experience with an IT Asset Management System
Data import &migration
Test
Project Overview
Pilot systemimplementation
Systemevaluation
software license management
procurement of standard ressources
common central repository for IT devices
Systemspecification
Production system
Experience with an IT Asset Management System
Agenda
Project Overview Architecture Results Experience & Outlook
Experience with an IT Asset Management System
Logical Architecture
Transaction server
licen
sem
an
ag
em
en
t
cen
tral
rep
osi
tory
e-p
rocu
rem
en
t
Repository
NameIDInstall Date
Asset Document
InstallationMonitor
Hard Disk
Keyboard
Repeater
RAMCPUSerial Number
Computer
connected with
connected with
documentation
has
components
is a
has
Experience with an IT Asset Management System
Physical Architecture
Transaction server
Repositorye-p
rocu
rem
ent
license
managem
ent
centr
al
reposi
tory
Core AMS Data ConsumptionData Sources
Scanner to determinehardware & software information
Intranet
IT ExpertsAMS client
AdministratorsWeb interface
ManagementReports
Intranet
Experience with an IT Asset Management System
Agenda
Project Overview Architecture Results Experience & Outlook
Experience with an IT Asset Management System
Results
Release 1 (July ´02) license management
– initial scan in July ´02– complete inventory of IT equipment– adjustment of data necessary
e-Procurement– ongoing test with ~10% of DESYs requests
Release 2 (March ´03) improved scanning mechanism
– scanners controled by service extended reporting
– introduction of Web-Reporting
Experience with an IT Asset Management System
Installation Report
Version variety e.g. three different MS
Project versions in use cause data exchange
problems identification of PCs
possible which needs to be migrated
Experience with an IT Asset Management System
Software Usage
Analysis of SW installations 1.5 operating systems/PC
– Windows NT and DOS 0.2 virus scanners/PC
– cause security problems– some versions are not
detected
Software usage
Nu
mb
er
of
inst
alla
tion
s
Software (categorized)M
ail c
lient
Offi
ce OS
CAD
Viru
s sc
anne
r
Experience with an IT Asset Management System
License Usage
Raw data
Comparison of installed and available licenses
Raw data basis: initial scan
Indicator for over- or underlicensing reallocation of license
points– e.g. Windows XP-
licenses are valid for NT external scanned
computers (290)
Experience with an IT Asset Management System
XP Compliance
Windows XP recommendation 300 MHz CPU, 128 MB
RAM, 1.5 GB free disk space
~16% of the computers are incomplient ~ 375 PCs needs to be
replaced price per PC ~800$ total estimated HW cost
~300k$ cost per seat ~120$
1%4%
3%
2%1%
5%
84%
CPU & HDD Upgrade
CPU & RAM Upgrade
CPU Upgrade
HDD Upgrade
RAM Upgrade
New Computer
Suitable
Experience with an IT Asset Management System
E-Procurement process
E-Procurement
Ongoing test with ~10% of DESYs requests average processing time
reduced to 6 days (from ~4.5 weeks)
test groups „won´t miss the system anymore“
0
5
10
15
20
25
30
35
Process time
Nu
mb
er
of
Re
qu
es
ts
technical approvals
financial approvals
usersrequest
preparation & delivery
Experience with an IT Asset Management System
Agenda
Project Overview Architecture Results Experience & Outlook
Experience with an IT Asset Management System
Experience
Acceptance improvment deliver results and benefits to customer early
– „not yet nice but helpful“ early involvement of critical users how to start the scanner
– invisible for the user System scope
start with a small system provide additional functions early to customer concentrate on high priority user requirements
Organizational management support (it´s a company wide solution with
impact to all divisions and „PC“ users)
Experience with an IT Asset Management System
Vision & Outlook
AMS as a component of an integrated information mgnt. system for a full lifecycle management
Prototype for accelerator infrastructure management
Please visit the poster „Concepts for Integrating Information Systems“
Facility Management
Asset Management
Engineering Data Management
Experience with an IT Asset Management System
Accelerator AMS Accelerator Asset
Management solution accelerator
documentation barcode labeling of
accelerator components mobile asset tracking
– export of data to a mobile device
– local identification by barcode
– modification of data– synchronisation with
AMS repository
Detailed information (native)
Specific information (mobile)
Experience with an IT Asset Management System
Pilot EDMS Integration
Experience with an IT Asset Management System
Asset Management @ DESY
Contact [email protected]
Thank you