3rd day hp it

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 1

HP IT Update

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Mahesh Shah, VP HP Global IT

April 11, 2013


HP Landscape

Focus Areas

Ecosystems

Next Steps

Agenda


HP Landscape

Complexity

• Manufacturer

• Enterprise direct sales company

• Commercial channel partnering company

• Software company

• Consumer company

• SMB company

• Service delivery company

• IT Hosting company

• Reseller

• Supply Chain company

• eCommerce company

• Call Center company

• Financial Services company

Scale

• 170 countries

• 349,600+ employees

• 1 billion+ customers

• 1,535 applications

• 278 mission critical applications


IT Outcomes – A Multi-Year Journey

Streamlined IT

Portfolio

• Projects 3+ years in

development with no

return reduced to ~6-month

projects with Cost Benefit

Analysis (CBA)

• Reversed the innovation /

support dynamic from

30/70% to 80/20%

• Enabled by PPM

Next Gen Data Centers

• Consolidated >85 data

centers in 29 countries to 6

NGDCs in 3 locations

• 40% decrease in servers;

250% increase in processing

power

• 50% decrease in networking

costs; triple the bandwidth

• Decreased the cost of

storage while doubling

capacity (all data replicated)

• Consolidated >7,000

applications to <2,000

• 60% reduction in data center

annual energy consumption

• Enabled by BSM, ALM

Business Intelligence

• Eliminated ~700 data marts

• Standardized business

processes into a common

data model


Our Focus


Maturity Model

HP IT – What Does Good Look Like?

COST

Efficient

• Best in class

aligned to

industry

• Total IT cost as a

percentage of

sales

Effective

• Highest

operational

performance

and availability

• Exceptional

user interface

QUALITY Innovative

• IT investment is

80% innovation

and asset

renewal and

20%

maintenance

and support

• IT investment

ratio in relation

to industry

benchmarks

MIX Fast

• Continuous

refreshes

• 3x improvement

in portfolio to

production

cycle time

• IT portfolio to

production in

relation to

industry

benchmarks

SPEED Assured

• CEO and business

unit leaders invest

with confidence

• On time delivery

• Solutions that meet

business

expectations

• Cost removal or

revenue gained as

a percentage return

from IT investment

PREDICTABILITY

The Pack Leaders Breakaway

Cost, Quality and Mix can be achieved through vertical excellence.

Speed and Predictability requires horizontal excellence.

Cloud

Mobile

Social

Big data


IT4IT HP Software Tools

Strategy to Portfolio Request to Fulfill Detect to Correct Requirement to Deploy

Project and Portfolio

Management (PPM)

Executive Scorecard

Vertica

Ops Orchestration

Server Automation

Network Automation

Service Manager

Asset Manager

Business Service Manager

Network Node Manager

Network Perf Server

Operation Manager

SiteScope

Business Process Monitor

ArcSight Logger & ESM

Tipping Point

uCMDB

Fortify SCA & CloudScan

WebInspect

Application Lifecycle Mgmt /

Quality Center

Performance Center

Agile Manager

Systinet


Strategy to Portfolio


Optimized delivery

HP IT Portfolio Management using PPM

PPM is the conduit to fascinating and highly cost effective

results

Chaos

Strategic planning agility

• Responding rapidly to changing needs

• Providing scenario-based planning capability

Effective resource utilization • Understanding demand – 1,200 business

projects

• Matching skills with needs – 10,000 resources

• Aligning resource allocation and delivery timing

• Projects organized across 9 IT organizations Synchronized execution

• Prioritizing and aligning with business needs

• Enabling comprehensive portfolio metrics and KPI’s

Optimized investment allocation • Understanding project costs, benefits, and ROI

• Selecting a balanced portfolio

• Aligning investments with company objectives

PPM


How do we assess the business value of new

innovation quickly


Requirement to Deployment


HP IT current landscape

Applications

• >1,500 in Portfolio

• ~50% Package,

~50% Custom

• 60% with Active Projects

• 30% Left to Retire

Technical Skills

• >300 Skills Today

• <100 End-State Skills Planned

• ~25% Skills Apply to both

Custom and Package

• ~25% Custom Only

• ~50% Packages

Projects

• >1,200 projects delivered per year

• ~1,800 MTP’s per year

• ~6 month Avg Duration

• 94% Avg. On Time Delivery

Workforce

• 80% Innovation / 20% Support

• > 7,000 Innovation Resources

• 23 HP IT Global Core Sites


Mobile Development Process and Capabilities

Design / Usability

Develop

Test

Publish

Deploy / Updates

HP Ares/ Enyo Enyo: http://enyojs.com/

HP Enyo / Phonegap / HP Anywhere create an app : http://www.youtube.com/watch?v=NhzY4Cwcwis

HP Unified Testing / Webinspect/

Fortify

HP GRAM enterprise catalog/HP

Anywhere

HP GRAM enterprise catalog/

HP Anywhere

http://www.youtube.com/watch?v=fGaVF

RzTTP4

http://enyojs.com/

http://enyojs.com/

http://enyojs.com/

http://www.youtube.com/watch?v=NhzY4Cwcwis



http://www.youtube.com/watch?v=fGaVFRzTTP4

http://www.youtube.com/watch?v=fGaVFRzTTP4


Business Intelligence


Our Focus on Business Intelligence

Current State Future State

Rigid & Inflexible Reporting, High Cost

• Standard and user-Specific Custom Reports

• Desktop-based report delivery only

• Inability to integrate external user data

• Rigid, 3rd Party, structured data databases

• Stand-alone reporting tools

• Static reporting

• Historical-based reporting only

• Reactive customer-driven requirements planning

Agile, Self-Serve, Mobile, Stable

• Templates, Personal Reports, Ad hoc, BI Search, Analytics

• Automated Dashboards & PowerPoint generation

• Mobile-capable reporting

• Data Mash-up

• Vertica-based Data Warehouse (velocity, variety, volume)

• Integrated Reporting Portal

• Dynamic, ad-hoc reporting

• Predictive Analytics (leveraging Autonomy)

• New Information Management Offerings

Integration


Detect to Correct


Increased IT complexity - demands ITIL adoption, standardization and

consolidation

IT Transformation (2000s)

L1-4 Support

Teams

Runbook Automation

Standardize

d

Monitoring

Tools

Configuration Management

Event

Managemen

t

App &

Infrastructure

Owners

Incident

Managemen

t

Security

Monitoring

Unified Notification

Subscribers

Escalation

Managemen

t


Future IT Process - Event to Remediation

Unified Notification

Subscribers

Escalation

Managemen

t

Monitoring

Fabric

Configuration Management

Business

Service

Management

Incident

Management

SaaS

Security &

Compliance

Automated

Resolution

Cloud

Automation

Discovery

Monitoring

Automation

Open Std, 3rd

Party

Connectors,

Virtualization

Monitors

Proactive

Operations

Bridge Service Health

HP Anywhere

Advance

Correlation

Operational

Intelligence

(Analytics on

everything)

Service Owners &

Operations Teams

Runtime Service

Model

Predictive

Monitoring

Service Owners &

Operations Teams

Increasing IT scale & complexity, virtualization and Cloud computing - demands

operational automation, SaaS, advance correlation, predictive monitoring, advance

analytics and mobility.


Next Steps


Next steps

NEXT STEPS

1. Continuous improvement within each domain

area

2. Focus on Business Intelligence in ITIL Core

Areas

3. Focus on Integration Capabilities

4. Event Driven Collaboration or Actions

5. Workstreams more focused on End User

(request to fulfillment, mobility, etc)


Thank you

3rd day hp it

Technology

packard development

service owners

hp landscape

information

copyright

unified notification

configuration

consolidated