4 factors impacting payments equipment market
TRANSCRIPT
Looking Ahead:4 Factors Impacting Payments Equipment
1. Single Source Equipment Maintenance Contracts
2. Facility Automation & Logistics
3. Equipment Expertise
4. Customized Solutions
Factor #1:Single Source Equipment MaintenanceProblem: Billers need to streamline equipment services from multiple vendors because it’s hard to:
1.Measure cost-effectiveness
2.Align core needs with supplier core competencies
3.Obtain quality cross-platform legacy, OEM and hybrid service
4.Balance performance, price, and value.
Factor #1:Single Source Equipment MaintenanceSolution: Look into a single source vendor relationship to consolidate all of your equipment-related needs for these benefits:
1.Extensive parts inventory – second-source replacements, OEM-only, lease-returned, and/or generic parts2.Preventive monitoring and diagnostics – saving downtime and costly repairs3.Customize software to manage equipment logistics allowing users access to a 24/7 online tool4.Leverage third party expertise, overhead investment and innovation5.Visibility into the vendor’s off-lease equipment and parts inventory6.You can focus on your business without risking capital.
Factor #2:Facility Automation & Logistics
Problem: When the economy is sluggish and profit margins tight, equipment capex declines but equipment still has to run smoothly. What to do?
Factor #2:Facility Automation & LogisticsSolution: Instead of buying new equipment outright, re-furbish legacy and existing equipment via a third party that can provide proven full-service equipment maintenance solutions for:
Facility managementLogisticsSpare parts Repair Diagnostics On-going expert service and support Complex machine servicing
Factor #3:Equipment Expertise
Problem: Because of the large installed base of legacy OEM payment machines – the IBM 3890, NCR 7766-7780, IBML and others – it takes specialized equipment knowledge in complex
electro-mechanical machines to service and repair these machines.
…And, that cultural know-how is disappearing.
Factor #3:Equipment Expertise
Solution: With OEMs abandoning equipment service, companies need to locate equipment experts that provide:Fully trained (the learning curve is steep) techniciansNationwide service coverageAbility to work onsite, on multiple platforms, Tools to diagnose, monitor, report and track all types of equipment issues.
Factor #3:Equipment Expertise
PLUS!
Seek out equipment vendors that have exceptional relationships with manufacturers and distributors for access to spare parts inventory but also can potentially provide added value in:
Leasing, buy-back and other financing options…
Factor #4:Tailored Solutions
Problem: Due to complexities, billers need a custom approach to each aspect of equipment maintenance surrounding:Software tools for prevention, diagnosis and reportingTechnician training – expert level, 24/7 availabilityOn-time repair solutions that avoids costly operational downtimeEquipment and parts inventory managementStreamlining the supply chain
Factor #4:Tailored Solutions
Solution: Taking a pro-active approach to maintaining existing equipment with an experienced third party provider keeps costs under control by avoiding:
Software tools for prevention, diagnosis and reportingRedundant systems or equipment purchasesPurchasing un-proven machinesRisking workflow downtimeWorking with in-expert technicians Costly repairs due to lack of preventive repair methods.
To learn more about Qwinstar’s equipment maintenance solutions…
Contact: Mike Atchley, General Manager, Qwinstar
Ph.: (909) 717-9400 | Email: [email protected]
Or visit 3 Point Alliance at: www.3ptalliance.com