4 million customers view diy.com each week 71% of customers research online before buying in store...
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• 4 million customers view diy.com each week• 71% of customers research online before
buying in store• 55% of online traffic is by a mobile or tablet
How does it work?
For UK customers where Click & Collect is already in operation, the process is as follows.
• Customer browses website diy.com and chooses product(s) they want.
• Customer pays for product(s) online and selects the nearest B&Q store which they would like to collect their items from.
• An email is sent to customer confirming that item will be ready for collection the next day from 12.00pm onwards.
• Customer collects their purchase from the Click & Collect point in the store and presents their order confirmation as proof of purchase.
How would it work in the Channel Islands?
• Customer browses website diy.com and chooses product(s) they want.• Customer pays for product(s) online and selects the nearest B&Q store (e.g
B&Q Guernsey) which they would like to collect their items from.• An email is sent to customer confirming that item will be ready for
collection:– i) if the item is in stock in the Guernsey store, it can be collected in
store from 12pm onwards the next day;– ii) if the item is not a stocked item in the Guernsey store, it will be sent
to the store for collection within 48 hours.• Customer collects their purchase from the Click & Collect point in store
and presents their order confirmation as proof of purchase.
• ‘Click & Collect’ gives the customer the ability to search and purchase their items from the comfort of their homes or mobiles.
• More ranges available online, e.g taps and doors, our online range is much bigger than our in-store selection.
• The added convenience of customer being able to purchase outside the stores usual opening hours.
Customer feedback
• Local interest in Click & Collect is high.• Many have asked when it will become available in the
Channel Islands.• Customers are searching online at diy.com before coming into
store, and also whilst browsing in-store they are looking at diy.com for product reviews and product ranges.
• Earn rewards every time you shop to get personalised money off vouchers to spend on future purchases.
• Electronic receipts sent by email for all in-store transactions, so you never need to worry about losing a paper receipt again!
• Regular email communications keeping you up to date with news from your local B&Q store, store offers, and help and advice tailored to your product purchases.
• Download the B&Q app to digitally view your Club Membership details and access all the latest offers, watch help and advice videos, scan products.
The new B&Q Club