4 points healthcare leaders should consider for a … · healthcare workplace will be automated by...

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CONTACT THE EXPERTS Stacy Blanchard [email protected] Matthew Collier [email protected] CONTRIBUTORS Lauren Farahnak [email protected] Yvena L. Atkins [email protected] Austin Shore [email protected] HEALTH TALENT CHECKUP LET’S PUT THIS ALL TO USE 1 CONSUMER HEALTH EXPECTATIONS ARE ON THE RISE The increase in consumer digital fluency will impact how care is delivered. 2 IS YOUR HEALTH WORKFORCE DIGITALLY READY? 3 THE DIGITAL GAP CAN BE FILLED 4 AI & HUMAN TALENT JOIN HANDS The future healthcare workforce will be augmented by AI and machine-learning to improve outcomes and experiences. of all health and care services will be provided virtually by 2030. Consumers are more likely to value other patient reviews over quality health ratings from a health plan. Seniors are stepping up in the digital age, of seniors in the U.S. are now online. of nurses are over 50 and not digital natives. ONLY HALF of business leaders have a strategy for digital talent development. of managers say they trust the advice of intelligent systems. Healthcare employees are proactively learning digital skills. but the pace of required skills is rapidly increasing. Currently healthcare roles require payer and provider administrative roles will be redeployed by 2030, while By 2030, technology will complete administrative work and increase 17% capacity for the Nursing workforce and 25% capacity for Primary Care Physicians. of tasks existing in today’s healthcare workplace will be automated by 2030. The AI healthcare market is predicted to grow more than of all managers believe that partnering with AI will make them more effective and their work more interesting. 50% 3X 58% 350K 7M in 2013 to a predicted in 2018. Worldwide tele-visits up from 50% 17% OVER 50 UNDER 40 40% 71% workers that use video calls for work. LEARN NEW SKILLS! 24% 25% 1.6M new tech & data roles will emerge in the health industry. 523,000 LOW TO MEDIUM LEVELS OF DIGITALIZATION 17% 25% CAPACITY FOR NURSING WORKFORCE CAPACITY FOR PRIMARY CARE PHYSICIAN 10X BY 2021. 84% The future of healthcare requires a digitally enabled workforce with both skillsets and receptivity for technology and data to match the pace of healthcare innovation. Enhancing digital savvy will be crucial for the healthcare workforce to adapt at speed in a world where more consumers of all ages are driving the digital train. Embracing data and technology is just the beginning, putting it to use is how you’ll succeed. Stay tuned for our next analytics release for your quarterly health talent check-up! alike are open to trying out tele-health visits. MILLENNIALS AND SENIORS Harnessing digital reduces administrative work, creating capacity for healthcare employees to learn new technology and refocus on high impact patient interaction. ONLY 11% potential annual salary cost savings through automation, based on analysis of a U.S.-based academic medical center. 50% of corporate leaders believe their people lack the skills to adopt AI, but only are developing training programs. 3% What impacts to your business will digitally fluent consumers bring? See Virtual care: Just what the consumer ordered for more information. Q1 Are you working to create the future workforce now? See Reworking the Revolution for more information. Q2 How have you thought about your digital capability? See Healthcare Talent Shortage for more information. Q3 4 POINTS HEALTHCARE LEADERS SHOULD CONSIDER FOR A CLEAN BILL OF HEALTH: What can you learn from leaders in the adoption of AI? See Human + machine: Reimagining work in the age of AI for more information. Q4 This infographic is from a U.S. perspective. Copyright © 2018 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. SOURCES “Accenture Health Consumer Research,” Accenture 2017 “Digital Disruption: Future of Work,” Accenture 2016 “Healthcare Talent Shortage: Fact or Fiction,” Accenture 2017 “Reworking the Revolution,” Accenture 2017 “Intelligent Machines and the Workforce of the Future,” Accenture 2017

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Page 1: 4 POINTS HEALTHCARE LEADERS SHOULD CONSIDER FOR A … · healthcare workplace will be automated by 2030. The AI healthcare market is predicted to grow more than of all managers believe

CONTACT THE EXPERTSStacy [email protected]

Matthew [email protected]

CONTRIBUTORSLauren [email protected]

Yvena L. [email protected]

Austin [email protected]

HEALTH TALENTCHECKUP

LET’S PUT THIS ALL TO USE

1 CONSUMER HEALTH EXPECTATIONS ARE ON THE RISEThe increase in consumer digital fluency will impact how care is delivered.

2 IS YOUR HEALTH WORKFORCE DIGITALLY READY?

3 THE DIGITAL GAP CAN BE FILLED

4 AI & HUMAN TALENT JOIN HANDSThe future healthcare workforce will be augmented by AI andmachine-learning to improve outcomes and experiences.

of all health and care services will be provided virtually by 2030.

Consumers aremore likely to value other patient reviews over quality health ratings from a health plan.

Seniors are stepping up in the digital age,

of seniors in the U.S. are now online.

of nurses are over 50 and not digital natives.

ONLY HALF of business leaders have a strategy for digital talent development.

of managers say they trust the advice of intelligent systems.

Healthcare employeesare proactively learning digital skills.

but the pace of required skills is rapidly increasing.

Currently healthcare roles require

payer and provider administrative roles will be redeployed by 2030, while

By 2030, technology will complete administrative work and increase 17% capacity for the Nursing workforce and 25% capacity for Primary Care Physicians.

of tasks existing in today’s healthcare workplace will be automated by 2030.

The AI healthcare market is predicted to grow more than

of all managers believe that partnering with AI will make them more e�ective and their work more interesting.

50% 3X58%

350K 7Min 2013 to a predicted in 2018.

Worldwide tele-visits up from

50% 17%OVER 50

UNDER 40 40%

71%

workers that use video calls for work.

LEARN NEW SKILLS!

24%

25%

1.6Mnew tech & data roles will emerge in the health industry.

523,000

LOW TO MEDIUM LEVELS OF DIGITALIZATION

17%

25%

CAPACITY FOR NURSING WORKFORCE

CAPACITY FOR PRIMARY CARE PHYSICIAN

10X BY2021.

84%

The future of healthcare requires a digitally enabled workforce with both skillsets and receptivity for technology and data to match the pace of healthcare innovation.

Enhancing digital savvy will be crucial for the healthcare workforce to adapt at speed in a world where more consumers of all ages are driving the digital train. Embracing data and technology is just the beginning, putting it to use is how you’ll succeed. Stay tuned for our next analytics release for your quarterly health talent check-up!

alike are open to trying out tele-health visits.

MILLENNIALS AND SENIORS

Harnessing digital reduces administrative work, creating capacity for healthcare employees to learn new technology and refocus on high impact patient interaction.

ONLY 11%potential annual salary cost savings through automation, based on analysis of a U.S.-based academic medical center.

50%of corporate leaders believe their people lack the skills to adopt AI, but only

are developing training programs.3%

What impacts to your business will digitally fluent consumers bring?See Virtual care: Just what the consumer ordered for more information.

Q1

Are you working to create the future workforce now?See Reworking the Revolution for more information.

Q2

How have you thought about your digital capability?See Healthcare Talent Shortage for more information.

Q3

4 POINTS HEALTHCARE LEADERS SHOULDCONSIDER FOR A CLEAN BILL OF HEALTH:

What can you learn from leaders in the adoption of AI?See Human + machine: Reimagining work in the age of AI for more information.

Q4

This infographic is from a U.S. perspective.Copyright © 2018 Accenture All rights reserved.Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

SOURCES“Accenture Health Consumer Research,” Accenture 2017

“Digital Disruption: Future of Work,” Accenture 2016

“Healthcare Talent Shortage: Fact or Fiction,” Accenture 2017

“Reworking the Revolution,” Accenture 2017

“Intelligent Machines and the Workforce of the Future,” Accenture 2017