4 secrets

in handling

Complaints

in Customer

Service

The biggest duty of

those who are in the

customer support?

Handling

complaints

Dropping the

angriest tone

There will be some

unfortunate instances like a

customer

Loudest voice

All curses in the

world

How can we handle

these complaints?

Carefully Listen

This is the most

important part of

handling customer

inquiries. Carefully

listen to what issues

they are pertaining too.

Carefully Listen

Always be reminded

that there is a reason

why they are so upset,

so taking a closer

attention to verbal

cues will help you

identify the real

problem.

Do Understand

Always set aside your

emotion when

handling complaints.

Never challenge the

complaint. Try and do

understand where the

customer is coming

from before

responding or

suggesting a solution.

Empathize

Imagine being on the

same page with your

customer and his

complaints. Be careful

with your tone and how

will you respond to

your customer.

Empathize

Responding

appropriately shows

your empathy and

sincerity in helping

your customer get out

of the darkness

Empower

Try to educate the

customer why such

inconvenience

happened. When

saying this, carefully

address the

inconvenience in a

manner that you're not

implying the fault is on

the customer's end.

Empower

If there is a need to

transfer them to other

department or agent,

say this on a manner

that the best person

that can help them is

on the next line.

Start handling customers

NOW with these 4 tips.

Thinking of outsourcing

Customer support?

Visit Infinit Contact NOW!

Article source:

http://easycustomerservice.blogspot.com/2017/01/ho

w-to-handle-complaint-in-customer.html