4 travel training
TRANSCRIPT
Travel Operations Travel Operations
Contents…!! Contents…!!
• An IntroductionAn Introduction
• Travel OperationsTravel Operations
– Air TicketingAir Ticketing
– Other ServicesOther Services
• CRSCRS
• Travel ApplicationTravel Application
SOME AIRLINE CODESOME AIRLINE CODE
IXIXAIR INDIA EXPRESSAIR INDIA EXPRESS
G9G9AIRARABIA AIRARABIA
G8G8GO AIR GO AIR
QRQRQATAR AIRWAYS QATAR AIRWAYS
ULULSRILANKAN AIRLINES SRILANKAN AIRLINES
CX CX CATHAY PACIFIC CATHAY PACIFIC
AI AI AIR INDIAAIR INDIA
WYWYOMAN AIROMAN AIR
IC IC INDIAN AIRLINES INDIAN AIRLINES
CALICUT : CCJCALICUT : CCJ
COCHIN : COKCOCHIN : COK
MANGLORE : IXEMANGLORE : IXE
TRIVANTRUM : TRVTRIVANTRUM : TRV
BANGLORE : BLRBANGLORE : BLR
CHENNAI : MAA CHENNAI : MAA
COIMBATUR : CJBCOIMBATUR : CJB
DELHI : DELDELHI : DEL
MUMBAI : BOMMUMBAI : BOM
SHARJA : SHJSHARJA : SHJ
ALAIN : AANALAIN : AAN
ALBHA : ABTALBHA : ABT
SOME CITY CODESOME CITY CODE
BELJING : BJSBELJING : BJS
BANKOK : BKKBANKOK : BKK
ADDISABBA : ADDADDISABBA : ADD
ADELAIDE : ADLADELAIDE : ADL
HONFGONG : HKGHONFGONG : HKG
DJIBOUTI : DJBDJIBOUTI : DJB
COLOMBO : CMBCOLOMBO : CMB
DUBAI : DXBDUBAI : DXB
ABUDHABI : AUHABUDHABI : AUH
• CALICUTCALICUT
• COCHINCOCHIN
• MANGLOREMANGLORE
• BANGLOREBANGLORE
• KOLKATAKOLKATA
SOME AIRPORTS IN INDIA . . .SOME AIRPORTS IN INDIA . . .
• TRIVANTRUMTRIVANTRUM
• COIMBATHURCOIMBATHUR
• BOMBAYBOMBAY
• DELHIDELHI
• HYDERABADHYDERABAD
Type of ticketsType of tickets
• Conventional TicketsConventional Tickets
• Electronic TicketsElectronic Tickets
• Internet ticket Internet ticket
Elements in TicketElements in Ticket
Name FieldName Field
ItineraryItinerary
Carrier detailsCarrier details
Flight / ClassFlight / Class
Date of TravelDate of Travel
Time & StatusTime & Status
Fare BasisFare Basis
PNRPNR
Ticket NumberTicket Number
Coupon Not Valid AfterCoupon Not Valid After
Coupon Not Valid BeforeCoupon Not Valid Before
Fare CalculationFare Calculation
Fare + taxes + fee+ charges = TotalFare + taxes + fee+ charges = Total
Origin / destinationOrigin / destination
FARE BASISFARE BASIS
• YOW ONE WAYYOW ONE WAY
• Y1M ONE MONTH RETURNY1M ONE MONTH RETURN
• Y3M THREE MONTH RETURNY3M THREE MONTH RETURN
• YRT ONE YEAR RETURNYRT ONE YEAR RETURN
• Y6M SIX MONTH RETURN Y6M SIX MONTH RETURN
CHECK BEFORE TICKET ISSUANCE…!!CHECK BEFORE TICKET ISSUANCE…!!
CHECK BEFORE TICKET ISSUANCE…!!CHECK BEFORE TICKET ISSUANCE…!!
Major Internet –TICKETS…Major Internet –TICKETS…
• AIR INDIA EXPRESS – www.airindiaexpress.inAIR INDIA EXPRESS – www.airindiaexpress.in
• AIR ARABIA -- www.airarabia.comAIR ARABIA -- www.airarabia.com
• AIR DECCAN -- www.airdeccan.netAIR DECCAN -- www.airdeccan.net
• GO AIRGO AIR -- www.goair.net.in -- www.goair.net.in
• KING FISHER -- KING FISHER -- www.flykingfisher.biz
• SPICE JET -- SPICE JET -- www.spicejet.com
Customer ServiceCustomer Service
• Product KnowledgeProduct Knowledge
• Always convey the correct InformationAlways convey the correct Information
• Say the fact about the situationSay the fact about the situation
• Do things in timeDo things in time
• Don’t delay the customerDon’t delay the customer
PASSPORTPASSPORT
VISA CLEARANCESVISA CLEARANCES
EMIGRATION CLEARANCEEMIGRATION CLEARANCE
DOCUMENT ATTESTATIONDOCUMENT ATTESTATION
Passport ??Passport ??
Requirements for taking Passport…Requirements for taking Passport…
• Proof of AgeProof of Age
• Proof of identityProof of identity
• Proof of AddressProof of Address
• PhotographsPhotographs
• FeesFees
• Application Form Application Form
Procedure for Passport SubmissionProcedure for Passport Submission
• Filling up of Application formFilling up of Application form
• Document need to be attachedDocument need to be attached
• Verification of signaturesVerification of signatures
• Filling the documentsFilling the documents
• Cross verification Cross verification
ECNR stampECNR stamp
• Person going abroad in managerial capacityPerson going abroad in managerial capacity
• All GAZETTED govt. servantsAll GAZETTED govt. servants
• All income tax payersAll income tax payers
• All professional degree holdersAll professional degree holders
• Spouse & dependent childrenSpouse & dependent children
• All persons, staying abroad for more than Three yearsAll persons, staying abroad for more than Three years
• Seamen who are in possession of Indian or foreign CDC (Seamen who are in possession of Indian or foreign CDC (Continues Continues Discharge Certificate)Discharge Certificate)
• All holders of Diplomatic / Official PassportAll holders of Diplomatic / Official Passport
• Dependent children whose parents’ passport are classified as ECNRDependent children whose parents’ passport are classified as ECNR
• Person holding permanent emigration visaPerson holding permanent emigration visa
• Person holding +2 certificatePerson holding +2 certificate
• Person holding 3 year Diploma CertificatePerson holding 3 year Diploma Certificate
• Person holding Certificate of Vocational training approved by Person holding Certificate of Vocational training approved by GovernmentGovernment
• All persons above the age of 50 yearsAll persons above the age of 50 years
• Children adopted by foreign nationalsChildren adopted by foreign nationals
VISAS ??VISAS ??
Type of VisaType of Visa
• Visit VisaVisit Visa
• Employment VisaEmployment Visa
• Students VisaStudents Visa
• Business VisaBusiness Visa
• Transit VisaTransit Visa
• Single Entry VisaSingle Entry Visa
• Double Entry VisaDouble Entry Visa
• Multiple Entry VisaMultiple Entry Visa
Elements in VisaElements in Visa
• Type of VisaType of Visa
• Visa NumberVisa Number
• Place & Date of issuePlace & Date of issue
• Entry Permit NumberEntry Permit Number
• NameName
• Passport NumberPassport Number
• ProfessionProfession
• Accompanied byAccompanied by
• SponsorSponsor
Visa Stamping ??Visa Stamping ??
• Saudi Visa StampingSaudi Visa Stamping
• Kuwait Visa StampingKuwait Visa Stamping
• European Visa StampingEuropean Visa Stamping
Saudi & Kuwait Visa StampingSaudi & Kuwait Visa Stamping
• Visa translationVisa translation
• Type of VisaType of Visa
• Visa validityVisa validity
• Visa processing Authority – VakkalahVisa processing Authority – Vakkalah
• Medical Fitness CertificateMedical Fitness Certificate
• Stamping visa – Either in Delhi or MumbaiStamping visa – Either in Delhi or Mumbai
C R S ??C R S ??
• AmadeusAmadeus
• AbacusAbacus
• GalileoGalileo
Travel ApplicationTravel Application
Travel & Ticketing Travel & Ticketing system a glance….system a glance….
The Menus….The Menus….
The Menus….The Menus….
The The Menus….Menus….
The The Menus….Menus….
The The Menus….Menus….
Rail Ticketing
www.indianrail.gov.in.
www.irctc.co.in
Always remember CUSTOMER is our valuable Asset…Always remember CUSTOMER is our valuable Asset…
PLEASE DONT GIVE ANY WRONG INFORMATION !!PLEASE DONT GIVE ANY WRONG INFORMATION !!