4/27/09

2009 NASC 1

““Customer Focused Snow Removal ProgramCustomer Focused Snow Removal Program””

American Public Works American Public Works

AssociationAssociation

2009 Snow Conference2009 Snow Conference

Des Moines, IowaDes Moines, Iowa

Idaho is the 4th fastest growing

state. Kootenai County is the

3rd fastest growing county in

Idaho.

Coeur d’Alene’s current

population is near 45,000.

Winter inWinter inWinter inWinter in

Coeur dCoeur dCoeur dCoeur d’’’’Alene, IdahoAlene, IdahoAlene, IdahoAlene, Idaho

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2009 NASC 2

December 19th 2

008

4:30 am

December 19th 2008

9:20 am

December 19th 2008

11:00 am

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2009 NASC 3

Customer Focused Snow ProgramCustomer Focused Snow ProgramPlanning Planning

The Right Equipment The Right Equipment –– ““Snow GatesSnow Gates””

Community Outreach and InvolvementCommunity Outreach and Involvement

Communication Communication –– Radio, Web, Phones, Radio, Web, Phones,

Television Interviews, PamphletsTelevision Interviews, Pamphlets

Continuous Improvement Mentality Continuous Improvement Mentality ––

““CritiquesCritiques””

Attitude Attitude –– Operator Stake in SuccessOperator Stake in Success

“In preparing for battle I have always found that In preparing for battle I have always found that In preparing for battle I have always found that In preparing for battle I have always found that

plans are useless, but planning is indispensable.plans are useless, but planning is indispensable.plans are useless, but planning is indispensable.plans are useless, but planning is indispensable.””””

- Dwight David Eisenhower

20082008--2009 Snow Plan2009 Snow Plan

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2009 NASC 4

Our Snow Challenge:Our Snow Challenge:

CdCd’’A Has Over 220 Miles of StreetsA Has Over 220 Miles of StreetsCity Receives Annually 64.6 Inches of SnowCity Receives Annually 64.6 Inches of SnowLast 2 years 306.9Last 2 years 306.9”” (172(172””--134.9134.9””))With Limited Resources, We Must Focus on the With Limited Resources, We Must Focus on the ““Big PictureBig Picture””

City Works to a Defined Snow PlanCity Works to a Defined Snow Plan

Big Picture

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2009 NASC 5

Highlights Highlights Highlights Highlights Highlights Highlights Highlights Highlights –––––––– Policy & Procedures:Policy & Procedures:Policy & Procedures:Policy & Procedures:Policy & Procedures:Policy & Procedures:Policy & Procedures:Policy & Procedures:Snow is an Emergency SituationSnow is an Emergency Situation

Plowing Operations: Start with 4Plowing Operations: Start with 4--55”” Snow on Road, or Snow on Road, or

with 2with 2”” on Road and More Expectedon Road and More Expected

Plowing Accomplished by Priority:Plowing Accomplished by Priority:

Hospital AccessHospital Access

Major Arterials (e.g., NW Blvd., Ramsey, Appleway, Major Arterials (e.g., NW Blvd., Ramsey, Appleway,

3rd, 4th)3rd, 4th)

Steep Hills (e.g., Cherry Hill, Fernan Hill, Armstrong, Steep Hills (e.g., Cherry Hill, Fernan Hill, Armstrong,

Tubbs)Tubbs)

911 Call Center (Julia Avenue)911 Call Center (Julia Avenue)

Major Collectors (e.g., 7th, 9th, 11th, Honeysuckle)Major Collectors (e.g., 7th, 9th, 11th, Honeysuckle)

Bus RoutesBus Routes

Residential Streets Residential Streets

CulCul--dede--sacssacs

The Right Equipment

Snow Gate EvaluationSnow Gate Evaluation

•• Citizen FeedbackCitizen Feedback::

Data From Data From

Surveys:Surveys:-- About About 2,000 Surveys2,000 Surveys Delivered Delivered –– 912 Returned912 Returned (45+ %)(45+ %)

-- Vast MajorityVast Majority of Respondents:of Respondents:

-- Were Were More SatisfiedMore Satisfied with Service Level (4.76 of 5 Points)with Service Level (4.76 of 5 Points)

-- Found Gates Found Gates EffectiveEffective (4.88 of 5 Points)(4.88 of 5 Points)

-- Did Not Experience Did Not Experience Difficulty with Mail Access Difficulty with Mail Access (3.67 of 5 Points)(3.67 of 5 Points)

-- Said They Would Said They Would Favor Paying MoreFavor Paying More for Gates (4.72 of 5 Points)for Gates (4.72 of 5 Points)

-- Would Would Favor Longer ResponseFavor Longer Response Time for Snow Gates Time for Snow Gates

-- Average response 4.5 points, Point total 18.03 of 20 Maximum PoiAverage response 4.5 points, Point total 18.03 of 20 Maximum Pointsnts

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2009 NASC 6

Snow Gate EvaluationSnow Gate Evaluation

•• Citizen Feedback Citizen Feedback -- Selected Representative QuotesSelected Representative Quotes::-- ““Real life savor for us seniorsReal life savor for us seniors”” V. GoetzV. Goetz

-- ““Driveway +, Mailbox Driveway +, Mailbox ––”” AnonymousAnonymous

-- ““Seems like the roads are more narrowSeems like the roads are more narrow”” AnonymousAnonymous

-- ““My backbone thanks youMy backbone thanks you”” V. EllisonV. Ellison

-- ““Saves me $25 every time the City plowsSaves me $25 every time the City plows”” L. SchultzL. Schultz

-- ““ ““We always had to shovel our mailbox anyway. ItWe always had to shovel our mailbox anyway. It’’s no worse nows no worse now”” B. FuschB. Fusch

-- …… ““best service the town has done for its residents in yearsbest service the town has done for its residents in years”” L. JacobsonL. Jacobson

-- ““ItIt’’s the best use of tax money Is the best use of tax money I’’ve seenve seen”” G. AddyG. Addy

-- ““An ordinance is needed to remove cars left on the streetsAn ordinance is needed to remove cars left on the streets”” J. DarlasJ. Darlas

-- ““Keep gate down until its past the mailboxKeep gate down until its past the mailbox”” M. AlbertsonM. Albertson

-- ““It is one of the It is one of the bestbest programs the City has come up withprograms the City has come up with”” M. GossettM. Gossett

-- ““If you stop using it next year you might end up with an uprisingIf you stop using it next year you might end up with an uprising”” G. GhirarduzziG. Ghirarduzzi

0

50

100

150

200

250

2000

2002

2004

2006

2008

STREETMILES

PLOW TIME -HOURS

Plowing Efficiency: Plowing Efficiency: Teamwork and Continuous ImprovementTeamwork and Continuous Improvement

2.2. Community OutreachCommunity Outreach

�� We Build Strong Relationships with Local Schools:We Build Strong Relationships with Local Schools:

--Name the Name the ““Winter Storm ContestWinter Storm Contest””

--Open HousesOpen Houses

--Paint the PlowsPaint the Plows

--Come meet the DriversCome meet the Drivers

Town Hall Meeting/ Neighborhood Block WatchesTown Hall Meeting/ Neighborhood Block Watches

Community/ Council OlympicsCommunity/ Council Olympics

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2009 NASC 7

Thinking Out of the BoxThinking Out of the Box

Street DepartmentStreet Department

Name the Name the

Winter StormsWinter Storms

ContestContest

Name the Winter Storm 2008-09

Ocean Bowman ~ Idaho Symbols

AppaloosaBluebird

Cutthroat TroutDavid Thompson

Elevation

Fort ClatsopStar Garnet

HuckleberryIndian Homes

JourneyKalispell Indians

LegendsMuleskinners

Nuggets

Nam

e the Winter Storm Con

test !!!

Sample Storm Names & Performance DataSample Storm Names & Performance Data

• Data Summary: Winter 2007-2008:Storm: Number “’s Plow Time: Safety Complaints

Amerigo 7 21 Hours No Incidents 6

Balboa 6 33 Hours No Incidents 10

Cortes 7 34 Hours No Incidents 5

Degamo 8 29 Hours No Incidents 7

Erickson 6 32 Hours 2 Incidents 12

**Pizarro 22+ 41 Hours No Incidents 9

***Gilianes 19+ 53 Hours 1 Incidents Hundreds

Hudson 13 26 Hours No Incidents 8

* Not a complete citywide plowing

** Major storm – 28+ inches of snow/Multiple arterial plowings

*** Crippling Storm 22 inches on top of Pizarro

•• Data Summary: Winter 2007Data Summary: Winter 2007--20082008::StormStorm: : Number Number “’“’ss Plow TimePlow Time: : SafetySafety ComplaintsComplaints

AmerigoAmerigo 77 21 Hours No Incidents 621 Hours No Incidents 6

BalboaBalboa 66 33 Hours No Incidents 1033 Hours No Incidents 10

CortesCortes 77 34 Hours No Incidents 534 Hours No Incidents 5

DegamoDegamo 88 29 Hours No Incidents 729 Hours No Incidents 7

EricksonErickson 66 32 Hours 2 Incidents 12 32 Hours 2 Incidents 12

**Pizarro**Pizarro 22+22+ 41 Hours No Incidents 941 Hours No Incidents 9

***Gilianes***Gilianes 19+19+ 53 Hours 1 Incidents Hundreds53 Hours 1 Incidents Hundreds

HudsonHudson 1313 26 Hours No Incidents 8 26 Hours No Incidents 8

* Not a complete citywide plowing* Not a complete citywide plowing

** Major storm ** Major storm –– 28+ inches of snow/Multiple arterial plowings 28+ inches of snow/Multiple arterial plowings

*** Crippling Storm 22 inches on top of Pizarro*** Crippling Storm 22 inches on top of Pizarro

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2009 NASC 8

Open House

Lake City High SchoolSpecial Needs

Program

Council~Community/Employee Council~Community/Employee

Interaction ProgramsInteraction Programs

2008Equipment Olympics

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2009 NASC 9

3. Communication, Communication, Communication3. Communication, Communication, Communication

�� We Build Strong Relationships with Media:We Build Strong Relationships with Media:

-- Storm Status Emails Are Used to Local Radio StationStorm Status Emails Are Used to Local Radio Station

-- Local TV Announcements & InterviewsLocal TV Announcements & Interviews

�� Website Includes Snow Plan Policy & Plowing Status, Website Includes Snow Plan Policy & Plowing Status,

��Local Channel 19Local Channel 19

�� Snow Plan Pamphlets Distributed Throughout CitySnow Plan Pamphlets Distributed Throughout City

(Library, Local Stores, Fire Stations, Police Station)(Library, Local Stores, Fire Stations, Police Station)

�� ““Snow LineSnow Line”” -- Kept Current Kept Current

�� Human Contact and Immediate Response to ProblemsHuman Contact and Immediate Response to Problems

��Operator CritiquesOperator Critiques

��Process ImprovementProcess Improvement

Winter Art in Motion Participants

Coeur d’Alene High SchoolTeacher: Mrs. Leonard

Theme: Viking Bay

Sarah Moore – DesignerCommunity mentor: Vince LaVioletteStudent Artists:Sarah Moore Christina LaVioletteJayson Roberson Nicole Blair Lauren Scozzaro Ian BakkeAaron Barton James BrighterTianne Christian Crystal Hague Ben Hobson Garret JaynesJack Knobbler Shelly PageAmanda Saganski Erica UnruhJeff Baesa Shauna BehmerwohldNicole Choquette Amber CossonLindsay DeArmond Bobbi CourtemancheLaurel Duplessis Katie FishleyAmanda Kwiecien Gladys LabzaErin Lind Vanessa MaresHallie Spann Kim ThurmanLauren Vigwell Ryan West Heather Brickey Dan CernickBrooke Eaton Chelsea EdwardsRachel Fellows Megan Gerwin Susan Kimball Shanell KingJon Luhnow Tate McNabbGraham Michels Kordula NaeglerTaylor Neal Evan RichardsonDanielle Valois Melissa ListmanCarly Melius

Coeur d’Alene Charter AcademyTeacher: Mrs. KetchumTheme:

Student Artists (Grades 7 though 12):

Jared Webb – Design CoordinatorSasha Wellmaker Paul RouseAmanda La Mothe Jessica ZabranskyPhillip Weyland Scott SimpsonJohn Loper Pete PugaJosh Suhr Katie PietlickiSarah Fisher Joe TannerBeck Roan Ben MuellerJohn Smetana Hope CarpenterNicholas Hegelson Mike Siemens

Lake City High SchoolTeachers: Mr. BrunnTheme: Winter Paradise

Student Artists:Erik FenenbockJenna HutsonJessica FulwiderDanielle DeckerJamie LiberaAshleigh Neff

Open House Sponsors:Silver Lake Mall

Columbia Paint & Coatings, CDAPromotions:

Pretzelmaker Bob’s Pizza PlusCafé Elan Old Country Buffet

Thank You!!!

Thank You!!!

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2009 NASC 10

•• Operator Operator ““CritiquesCritiques”” (Debriefings):(Debriefings):Storm Storm ““BalboaBalboa”” Summary (From Operator Critique/Debriefing Sheet):Summary (From Operator Critique/Debriefing Sheet):

-- No Major IncidentsNo Major Incidents -- Some Minor DamageSome Minor Damage

-- Slower Plow Time (2Slower Plow Time (2ndnd)) -- Extra HEO (S) HelpedExtra HEO (S) Helped

-- Forecast Was GoodForecast Was Good -- Got Out to a Quick StartGot Out to a Quick Start

-- Trees/Stagnant Parked CarsTrees/Stagnant Parked Cars -- High Manholes & Valve BoxesHigh Manholes & Valve Boxes

-- Granular/ReGranular/Re--froze Snowfroze Snow -- No Major BreakdownsNo Major Breakdowns

-- Sod Landscaping Concerns @ Pinegrove Sod Landscaping Concerns @ Pinegrove –– Hard to Find an EdgeHard to Find an Edge

-- Significantly More Complaints Than Significantly More Complaints Than ““AlphaAlpha”” -- When Plowing My Area, When Plowing My Area,

Bermed Driveways/Sidewalks Bermed Driveways/Sidewalks –– Some Due to Snow Type Some Due to Snow Type -- Heavy ChunksHeavy Chunks

-- Snow Gate ItemsSnow Gate Items: Increasing Accumulations @ Mailboxes 2 Citizen : Increasing Accumulations @ Mailboxes 2 Citizen

Complaints Complaints -- Access), Angle of Blade Not as Much of a Problem (Granular Access), Angle of Blade Not as Much of a Problem (Granular Snow), Parked Cars, Improved Efficiency in Golf Course Area, MisSnow), Parked Cars, Improved Efficiency in Golf Course Area, Missed sed

Some Driveways in Golf Course Area. Process Leaves Heavy Snow FSome Driveways in Golf Course Area. Process Leaves Heavy Snow Floor. loor. Snow Gate Added 30 Minutes in G.C. Area & 2 Hours in 15Snow Gate Added 30 Minutes in G.C. Area & 2 Hours in 15thth AreaArea

SAMPLE

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2009 NASC 11

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2009 NASC 12

60 Gallons/ Lane Mile 40 Gallons/ Lane Mile

22 degrees Air Temp11 degrees Road Surface Temp

5 minutes after Spray

Tapley TestCoeur d’ Alene

Municipal Airport

Analytical Laboratories, Inc. 1804 N. 33rd Street Boise, Idaho 83703 Date Report Printed: 2/23/2009 3:02:16 Phone (208) 342-5515 http://www.analyticallaboratories.com

Laboratory Analysis Report Sample Number: 0903256

Attn: TIM MARTIN Collected CITY OF COEUR D'ALENE Submitted FED EX 3800 RAMSEY RD COEUR D'ALENE, ID 83815 Source of Sample: 80% SALT BRINE, 20% CSB Time of Date of Date Received: 2/5/2009 Report Date: 2/23/2009 PWS#: PWS Name:

Analysis Date Test MCL Result Units MDL Method Complete Analyst d Freezing Point -21.5 °C ASTM D 1177 2/13/2009 JMS Arsenic, As <1.0 mg/L 1.0 EPA 200.7 2/17/2009 KC Barium, Ba <0.5 mg/L 0.5 EPA 200.7 2/17/2009 KC Cadmium, Cd <0.05 mg/L 0.05 EPA 200.7 2/17/2009 KC Chromium, Cr <0.5 mg/L 0.5 EPA 200.7 2/17/2009 KC Copper, Cu 0.2 mg/L 0.1 EPA 200.7 2/17/2009 KC Lead, Pb <0.5 mg/L 0.5 EPA 200.7 2/17/2009 KC Mercury, Hg <0.02 mg/L 0.02 EPA 245.1 2/11/2009 KC Metals Digestion * SW 846 3050 2/9/2009 JMS Selenium, Se <1.0 mg/L 1.0 EPA 200.7 2/17/2009 KC Sodium Chloride 20.0 % 0.1 EPA 200.7 2/12/2009 KC Zinc, Zn 3.4 mg/L 0.1 EPA 200.7 2/17/2009 KC Total Phosphate (as P) 30 mg/L 10 EPA 365.4 2/19/2009 JK Cyanide, Total <0.05 mg/L 0.05 EPA 335.4 2/18/2009 JK

Thank you for choosing Analytical Laboratories for your testing needs. MCL = Maximum Contamination Level If you have any questions about this report, or any future MDL = Method/Minimum Detection Limit analytical needs, please contact your client manager: UR = Unregulated James Hibbs

Winter’s Over !!!!

Please join us as we celebrate this years long road and our successes with a

“Street Department” Sandwich

We will be having Lunch and Dinner from 11:30-1:00Friday March 14th,2008

4/27/09

2009 NASC 13

A Strong Team Concept HelpsA Strong Team Concept Helps

““Can DoCan Do”” AttitudeAttitude

4. Continuous Improvement Mentality 4. Continuous Improvement Mentality –– ““CritiquesCritiques””