4qd - qualitätskliniken.de gmbh · 4qd - qualitätskliniken.de gmbh hope study tour berlin:...
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4QD - Qualitätskliniken.de GmbH
HOPE Study Tour Berlin: Quality assurance in German Hospital care Introduction of Qualitätskliniken.de
Fakten statt Vermutungen.
Berlin, 31 October 2014
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Agenda
Business objectives of Qualitätskliniken.de
The five dimensions of quality
The platform / the transparency registry
Partizipation of clinics
Benefits for clinics
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Business objectives of Qualitätskliniken.de
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Background:
Insurers try to define quality in hospitals.
In order to prevent that third parties decide exclusively about quality and quality measurement in hospitals, we offer a new access to this topic.
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Obectives of the platform
To create transparency
To make quality comparable
To create a fair comparison between clinics
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Business objectives
Patients, relatives and physicians find a hospital that meets their demands
Information easy to understand
Experts define quality
Added values for clinics / support quality management in clinics
Goal: National standard for transparency
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Almost 300 members
• from all over Germany.
• from a variety of ownerships (public, private,
university, church).
• take part in the platform developement by
participating in different committees.
The members
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Koalitionsvertrag
FOTO
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Members of Qualitätskliniken.de already meet the demands
The governing coalition agreed on a focus on quality for the next governing term – in particular quality of treatment in hospitals. Qualitätskliniken.de started in 2010. Today, our members are well prepared for the new governmental demands:
Patient safety: surgial security checklists become a general standard of quality management.
Results of patient satisfaction surveys become part of hospital assessments
To create an online comparison list will be a major task of the just founded quality institute
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The five dimensions of quality in hospitals
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Outcome quality / quality of medical treatment: based on data from §137 SGB V, §21 KHEntgG
Patient safety: based on guidelines of APS & WHO method: self-disclosure, validated through audits
Patient satisfaction: validated questionnaire
Physicians satisfaction: validated questionnaire
Ethics: self-disclosure, validated through audits
Qualitätskliniken.de – Quality in 5 dimensions
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Overall > 300 indicators
Data handling and calculation done by BQS-Institute
Indicators from the obligatory federal quality measurement (§137 SGB V) • Cardiology/ Cardio surgery
• Gynecology, obstetrics
• Endoprosthesis
• other (gall bladder surgery, decubitus prophylaxis, ambulant acquired pneumonia, fracture of femur)
• Transplantation
Indicators from routine data (§21 KHEntgG) • surgical (colorectal surgery)
• cases of death (kidney surgery, prostate surgery)
• postoperative (secondary surgery, sepsis, secondary bleeding, pulmonary embolism, …)
Medical (outcome) quality
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25 Indicators categorized in
Basic indicators
Hygiene indicators
Surgical safety indicators
Method
Data capture: self-disclosure
Validation: audits at member clinics
Scientific background: guidelines such as Aktionsbündnis Patientensicherheit & World Health Organization
Patient Safety
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In-hospital safety – based on guidelines of APS (Aktionsbündnis Patientensicherheit) e.g.: • Mortality and morbidity meetings
• Fallprevention, decubitus prevention
• Pharmaceutical treatment safety
• Patient information / informed consent
• Complaint management
• Critical incidents
Hygiene indicators e.g..: • Hygiene indicators
• Handling of multi-resistant bacteria / viruses
• Preparation and treatment of medical devices
Surgical safety indicators (WHO) e.g.: • Confirmation of patient and site
• Instrument, sponge and needle counts
• Equipment problems to be addressed
• Application of complete surgical safety checklist
Patient Safety - Abstract
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Surveys supported by accredited institutes
To be repeated minimum every 3 years
Questionnaire distributed by clinic
Analyzed and assessed by accredited institute
Manual guarantees standard procedure and therefor comparability
Questionnaire is validated
Contains questions on satisfaction before, during and after the hospital stay
Patient- and physician satisfaction
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Questions such as
How good have you been informed by the doctor?
How would you rate the professional care of the nursing staff?
Have your appointments in the hospital has been kept?
Patient satisfaction questionnaire
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Questions such as
How would you rate the doctors‘ expertise regarding the following departments?
Does the discharge medication confront you with any problems?
Are you satisfied with the results of your patients treatment?
Physician satisfaction questionnaire
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General frameworks e.g.
Clinical ethic committee
Ethical case conferences
Ethical acts of everyday life e.g.
Evaluation of patients intentions
Handling of religion and philosophy of life
Handling of dying and deceased persons
New: ethic indicators
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The platform / The transparency registry
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Comparison of five quality dimensions
5 dimensions summed up to one index and displayed in a ranking
Filter & sorting features for individual choices
Main features of Qualitätskliniken.de
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Search on diseases, treatments, departments
Search assisted by body map
Regional search
Added clinic details
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Participation of clinics
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General Meeting of members
Advisory committee (members)
Working groups Psychiatry
Rehabiltation
Ethics
Forum Qualitätskliniken yearly conference
members present best practice projects
Options to participate
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Advisory committee 2014 - 2016
Herr Matthias Gruber RKU – Universitäts- und
Rehabilitationskliniken Ulm gGmbH
Herr Stefan Todtwalusch Herzzentrum Dresden GmbH
Frau Anja Rapos St. Walburga-
Krankenhaus Meschede Herr Dr. Jan Wilde
AMEOS Sachsen-Anhalt
Frau Dr. Andrea Bronner Vivantes Klinikum
Friedrichshain
Herr Ralf Harmel Städtisches Klinikum Wolfenbüttel gGmbH
Herr Bernd Sieber Klinikum Esslingen GmbH
Frau Rita Tönjann St. Josef-Stift Sendenhorst
Herr Michael Kabiersch Sana Herzzentrum Cottbus
Herr Dr. Hans-Jürgen Bartz Universitätsklinikum Hamburg Eppendorf
Herr Martin Bosch St. Josefs-Hospital Wiesbaden Herr Jan Müller
MediClin Waldkrankenhaus Bad Düben
Church
Universities
Public ownership
Privat ownership
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Practical examples: Benefits for clinics.
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External Presentation
Internal Benefit
„Quality push“ Quality improvement by Benchmarking und Networking
Internet
Benefits of a membership at Qualitätskliniken.de
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External Presentation – yet another platform?
Klinikbewertungen.de
Benefits of a membership at Qualitätskliniken.de
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External Presentation
Benefits of a membership at Qualitätskliniken.de
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More than 500.000 visitors per year
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External Presentation - yet another platform?
Other platforms Qualitätskliniken.de
Content not transparent
Foreign Data
Not comparable
Results are transparent and
reproducible
Own, standardized Data
Benchmarking
Benefits of a membership at Qualitätskliniken.de
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Becoming member at Qualitätskliniken.de can lead to…
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• Radical change does not exist!
• All programs have a purpose and therefor good guidelines (organizational charts, manuals, etc.)…
…but also many limitations
• Learning organizations do not function out of big manuals
• Learning organizations need free space for communnication, reflection and discussion
• Setting a cristal clear focus on a topic
One of many options to lead…
Controlling / leading an organization
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Strategic objectives
Strategic options
Target contributions (quantitative / qualitative)
Indicators taken from the platform have an effect on the company:
Results for patient safety indicators has been 75% in the beginning of the membership. After implementing actions to improve patient safety, results has now leveld up to 82%. Target contributions are climbing.
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Controlling tool „Balanced Score Card“ Qualitätskliniken.de enables hospitals to make quality measurable.
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Fall prevention
Clinics have to use a
checklist to estimate the patients risk to fall
The estimation has to be documented
All fall incidents have to be documented and analyzed
Internal Benchmarking
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Working group together with service provider
External Presentation Internal Benchmarking
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Shareholder: Church
KTQ/proCumCert certified
Framework requirements based on a church corporate culture at Caritas and Diakonie
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Ethics in a catholic hospital
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After the first self-assessmment:
the clinic met 60% of the criteria of Qualitätskliniken.de
Subjective perception
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We thought that we have everything already….
• Ethic committee
• Counceling concept
• proCumCert Certification
• Handling of religion and philosophy of life
• Hadling of dying and deceased persons
• And of course… the beraevement room
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… but we have to improve!
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Indicator 2 – inclusion of staff into ethical topics:
• ethical topics are to be included into the professional development and training plan minimum 1 time per year. -> still to do
• Staff working directly with patients should have the opportunity to take part in a discours minimum 1 time per year -> still to do
Indicator 4 – Ethical case conferences:
• There needs to be a trained moderator for the ethical case conferences. Therefor external support from a theologian will be requested.
• In addition to the requests of the platform there will also be an internal analysis of the ethical case confernces
Indicator 5 - Evaluation of patients intentions:
• In a first step a process instruction on patient‘s provision will be developed. The instruction will standardize that every patient has to be asked for a patient‘s provision and which relatives are to be involved in the evaluation of the patient‘s intentions. This information will have to be documented.
• Staff trainings to learn how to handle a patient‘s provision will be integrated in the training program again
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The results of the federal quality measurement can be better understood and interpreted because of the benchmarking tools of Qualitätskliniken.de.
Internal evaluation becomes way easier and development of measures can be conducted and prioritized more reasonable.
Benefits of being member at Qualitätskliniken.de
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Reference value
Hopital result
If the hospital‘s result is below the reference value, it is not conspicious in terms of the federal quality standards.
If the hospital‘s result is below the 10%-percentile value this information can be used to
prioritize projects in order to prevent worse results in the
federal benchmarking.
Quality results can be specifically improved with this tool.
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Beispiel für die Erfassung
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Beispiel für die Bewertung
The maximum score of 100 points can only be reached if the criteria are verified via an external audit
(ISO, KTQ). Otherwise score is 60 points.
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Example: clinic has
no software to check drug compatibility (recommended by
Aktionsbündnis Patientensicherheit)
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Conclusion:
•The dimension patient safety is a feasible tool to implement the recommendations of the Aktionsbündnis Patientensicherheit. With this method it is possible to reach a widespread integration. • The corresponding audits create a good impetus.
• Alltogehter the dimension and the method is an important part to build
a risk management in a hospital.
Benefits of being member at Qualitätskliniken.de using the example of Patient Safety
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Shown Improvements in patient safety
Ergebnisse 1. und 2. Erhebung Patientensicherheit im Vergleich nach Gesamtwert (in %)
0
10
20
30
40
50
60
70
80
90
100
1. Erhebung
2. Erhebung
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Oskar-Messter-Straße 24 I 85737 Ismaning I www.sana.de ® Sana Kliniken AG I Dr. Heidemarie Haeske-Seeberg
KrankenhausGesamtergebnis (%)
Juli 2010
Gesamtergebnis (%)
Februar 2011
Gesamtergebnis (%)
März 2011
Gesamtergebnis (%)
April 2011
Gesamtergebnis (%)
Mai 2011
Achenbach 77,0 85,9 85,9 85,9 85,9
Bad Kreuznach 48,3 48,3 48,3 48,3 48,3
Bad Wildbad 57,0 93,8 93,8 93,8 93,8
Benrath 51,0 50,8 50,8 50,8 50,8
Bremervörde 71,0 87,7 87,7 87,7 87,7
Cottbus 75,0 75,4 75,4 75,4 87,0
Dietenbronn 75,0 75,0 80,0 80,0 80,0
Dresden 57,0 80,4 80,4 80,4 80,4
Duisburg 82,0 85,3 85,3 85,3 85,3
Elmshorn 84,9 84,9 84,9 88,0
Eutin 91,0 91,3 91,3 91,3 91,3
Gerresheim 54,0 54,3 54,3 54,3 54,3
Hameln-Pyrmont 78,0 77,5 86,5 86,5 86,5
Hof 72,0 88,3 88,3 88,3 88,3
Hürth 85,0 85,2 85,2 85,2 85,2
Immenstadt 68,0 85,7 85,7 85,7 85,7
Karl-Olga-Krankenhaus 76,7 76,7 87,8 87,8
Kempten 90,1 90,1 90,1 90,1
KRK Bad Cannstatt 72,0 81,7 81,7 91,7 91,7
Lausitzer Seenland Klinikum 24,0 53,5 66,5 66,5 66,5
Lichtenberg 86,0 85,9 85,9 85,9 85,9
Lübben 77,0 86,4 86,4 86,4 86,4
Lübeck 66,0 90,2 90,2 90,2 90,2
Nürnberg 50,0 69,1 66,2 84 84
Oberstdorf 68,0 85,7 85,7 85,7 85,7
Oldenburg 80,0 91,7 91,7 91,7 91,7
Pegnitz 68,0 91,7 91,7 95,4 95,4
Pinneberg 83,9 83,9 83,9 88,0
Regensburg 71,3 71,3 91 91
Remscheid 78,0 77,7 77,7 84 84
RKU Ulm 94,0 93,8 93,8 93,8 93,8
Rügen 73,0 73,4 73,4 86 86
Sana Herzchirurgie Stuttgart 67,0 95,8 95,8 95,8 95,8
Sana Ohre Klinikum 41,0 65,2 65,2 65,2 85,2
Solln Sendling 53,0 87,8 87,8 87,8 87,8
Sommerfeld 86,3 86,3 86,3 86,3 86,3
Sonthofen 75,0 85,0 85,0 85,0 85,0
Templin 87,0 87,2 87,2 87,2 87,2
Wedel 84,3 84,3 84,3 88,0
Wolfenbüttel 84,0 83,6 83,6 83,6 83,6
Zeven 76,0 87,4 87,4 87,4 87,4
Zollernalb 37,0 70,6 78,9 91,4 91,4
Anzahl Kliniken > 84% 6 24 25 30 33
Shown
improvements
In Patient safety
July 2010 – May 2011
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Die Mitglieder
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©
www.qualitätskliniken.de
Seite
59
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Thank you
Contact details
Christian Lautner
4QD – Qualitätskliniken.de GmbH Friedrichstraße 60 10117 Berlin
Tel: 030 32503650 Email: [email protected]
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