4ravel$aily for the job? - travel daily · travel daily today has seven pages of news and photos,...

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Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 1 Friday 2nd December 2011 ISSN 1834-3058 qantasholidays.com.au/agents Smashing Deals to Australian Open 2012 Book your client's package today! Earn points with Trip. 16 - 29 Jan 2012 OFFICIAL TOUR OPERATOR Seven pages of news Travel Daily today has seven pages of news and photos, plus a full page from: (click) • AA Appointments • Royal on the Park Let TMS’ Psychometric Appraisal Systems assist you today! Can’t Find The Right Person For The Job? WWW.OCEANIACRUISES.COM.AU HAVE YOU ORDERED YOUR COPY YET? OCEANIA CRUISES 2012 European COLLECTION ~ Introducing Riviera, our newsest ship ~ Overnight port visits on ALL our European itineraries ~ Our first 7-day voyages ~ Bonus Concierge Level & Suite Amenities TIFS - NSW | VIC | QLD | TAS TEMPLAR - WA | SA Indian Pacific Golden Outback adventure. To book, call 13 21 47 or visit greatsouthernrail.com.au Seven pages of news Travel Daily today has seven pages of news and photos, plus a full page from: (click) • AA Appointments • Royal on the Park Royal on the Park deal BRISBANE’S Royal on the Park Hotel is offering ‘Royal Summer Stays’ leading in at $179 per room valid 15 Dec-31 Jan including kids stay free, free continental breakfasts and other bonuses. For details see last page. Compliance up for HWT New cash passport A NEW multi-currency cash passport card is today being rolled out across the HWT group. The card can carry up to seven currencies and is branded with the HWT logo, and from Feb Access Prepaid will guarantee that the rates used are the best in the market - responding to feedback from agents that previously the product was not particularly competitive. HWT md David Rivers said this change means that from 01 Feb “there are absolutely no reasons you can’t sell this card”. OVER the last 12 months, 88% of turnover at Harvey World Travel agencies has been through preferred partners, with the high level of compliance indicating the success of the group’s strong portfolio of suppliers and its Phoenix program according to HWT md David Rivers. Speaking this morning at the HWT conference in Sydney, Rivers said that the average payout to franchisees under the incentive scheme was around $10,000, as he reinforced a number of achievements over the last year. Almost 500 people are attending the conference, reflecting a very strong 93% turnout from the 260 franchised and 15 company-owned stores. Rivers said that more than 175 HWT agencies are now using the Resurg dashboard, which includes the ‘Sales & Productivity Manager” allowing easy tracking of sales for preferred and Phoenix partners. The system will be further enhanced in the coming months with a Financial Controller giving agency owners an instant snapshot of their profitability. “The Phoenix incentive program is delivering for us all,” Rivers said. He also reminded members that franchise fees had been reduced on a permanent basis this year. MEANWHILE Jetset Travelworld Limited ceo Peter Lacaze also asked HWT members for their feedback on a proposal to change the company name to JTG (TD 24 Nov) as he gave them an update on the company’s progress. Lacaze highlighted strong BSP growth for domestic travel, saying “there’s plenty of life left for agents in the domestic market”. He said travellers still want independent advice and best fare of the day, and “if we manage our affairs well the domestic market is not going to disappear for us”. More from the HWT conference on page six of today’s TD. Cox to Contiki FORMER md of STA Asia Pacific, Michelle Cox, has been appointed to the global role of International Brand Director for Contiki Hols. Cox has also worked with APT, and will relocate to Geneva to take up her new role from 01 Feb.

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Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 1

Friday 2nd December 2011

ISSN 1834-3058

qantasholidays.com.au/agents

Smashing Deals to Australian Open 2012

Book your client's package today!

Earn points with Trip.

16 - 29 Jan 2012

OFFICIAL TOUR OPERATOR

Seven pages of news Travel Daily today has sevenpages of news and photos,plus a full page from: (click)

• AA Appointments• Royal on the Park

Let TMS’ PsychometricAppraisal Systems assistyou today!

Can’t Find TheRight PersonFor The Job?

WWW.OCEANIACRUISES.COM.AU

HAVE YOU ORDEREDYOUR COPY YET?

OCEANIA CRUISES2012European COLLECTION

~ Introducing Riviera,our newsest ship

~ Overnight port visits on ALL our European

itineraries

~ Our first 7-day voyages

~ Bonus Concierge Level& Suite Amenities

TIFS - NSW | VIC | QLD | TAS

TEMPLAR - WA | SA

Indian Pacific Golden Outback adventure.To book, call 13 21 47 or visit greatsouthernrail.com.au

Seven pages of news Travel Daily today has sevenpages of news and photos,plus a full page from: (click)

• AA Appointments• Royal on the Park

Royal on the Park deal BRISBANE’S Royal on the ParkHotel is offering ‘Royal SummerStays’ leading in at $179 per roomvalid 15 Dec-31 Jan including kidsstay free, free continentalbreakfasts and other bonuses. For details see last page.

Compliance up for HWT

New cash passport A NEW multi-currency cashpassport card is today beingrolled out across the HWT group. The card can carry up to sevencurrencies and is branded withthe HWT logo, and from FebAccess Prepaid will guaranteethat the rates used are the best inthe market - responding tofeedback from agents thatpreviously the product was notparticularly competitive. HWT md David Rivers said thischange means that from 01 Feb“there are absolutely no reasonsyou can’t sell this card”.

OVER the last 12 months, 88%of turnover at Harvey WorldTravel agencies has been throughpreferred partners, with the highlevel of compliance indicating thesuccess of the group’s strongportfolio of suppliers and itsPhoenix program according toHWT md David Rivers. Speaking this morning at theHWT conference in Sydney, Riverssaid that the average payout tofranchisees under the incentivescheme was around $10,000, ashe reinforced a number ofachievements over the last year. Almost 500 people areattending the conference,reflecting a very strong 93%turnout from the 260 franchisedand 15 company-owned stores. Rivers said that more than 175HWT agencies are now using theResurg dashboard, which includesthe ‘Sales & Productivity Manager”allowing easy tracking of sales forpreferred and Phoenix partners. The system will be furtherenhanced in the coming monthswith a Financial Controller givingagency owners an instantsnapshot of their profitability. “The Phoenix incentive program

is delivering for us all,” Rivers said. He also reminded members thatfranchise fees had been reducedon a permanent basis this year. MEANWHILE Jetset TravelworldLimited ceo Peter Lacaze alsoasked HWT members for theirfeedback on a proposal to changethe company name to JTG (TD 24Nov) as he gave them an updateon the company’s progress. Lacaze highlighted strong BSPgrowth for domestic travel, saying“there’s plenty of life left foragents in the domestic market”. He said travellers still wantindependent advice and best fareof the day, and “if we manage ouraffairs well the domestic marketis not going to disappear for us”. More from the HWT conferenceon page six of today’s TD.

Cox to Contiki FORMER md of STA Asia Pacific,Michelle Cox, has been appointedto the global role of InternationalBrand Director for Contiki Hols. Cox has also worked with APT,and will relocate to Geneva totake up her new role from 01 Feb.

Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 2

Friday 2nd December 2011

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High praise for Scoot THE Gillard Govt, the Tourism &Transport Forum and the TourismIndustry Council of NSW haveapplauded the decision of Scootto make Sydney its launch routein mid 2012 (TD yesterday). Federal Tourism Minister MartinFerguson said Scoot would enticemore people to visit Australia,bringing more business for localtourism operators. Ferguson said Tourism Australia,would probe other destinationsfor Scoot within Australia. TIC NSW exec. officer AndrewJefferies said the Singapore-basedno frills airline’s Sydney serviceswill provide “an awesome boostfor the NSW economy,” bygrowing inbound arrivals andattracting further competition. Jefferies said the coup was a“great step forward” for Sydneywhich has traditionally beenoverlooked by low cost int’lcarriers in favour of Melbourneand the Gold Coast. MEANWHILE, John Lee at theTourism & Transport Forum saidmaking Sydney its first hub was a“strong endorsement” of theharbour city’s reputation as aworld-class tourism destination.

Orion record sales ORION Expedition Cruises says anew yield management programadopted in Oct, paired with a six-week long national advertisingcampaign has resulted in a recordmonth of sales for the company. MD Sarina Bratton said theachievement was “no mean featin the current economic climate.” She said the trade has embracedthe new pricing platform, withmany existing agents recordingrecord sales and a number of newagencies enjoying sales success.

SYD business eventsprecinct ramps up NSW Premier Barry O’Farrellyesterday announced that threeconsortia have been shortlistedfor the construction & operationfor a proposed new conventionand exhibition centre for Sydney. The Exhibition & Event Assoc. ofAustralasia said the NSW govt hasshown its support for the “urgentneed for Sydney to upgrade itsbusiness events facilities.”

Emirates earlybird 2 EMIRATES has launched asecond round of economy classearlybird fares to Europe, with 31destinations on offer includingthe addition of Dublin. Return prices from Brisbane/Melbourne/Sydney/Perth lead inat $1750 (low season)/$1960(shoulder) to all destinations,with London/Manchester pricedat $2300 in high season,compared to $2200 for the other29 ports across Europe. The EK Earlybird 2 fares are validfor sales 01 Dec-17 Feb with a freeDubai stopover allowed each way.

Strategic insurance review COVER-MORE Insurance iscontinuing to offer insolvencycover for Strategic Airlines/AirAustralia, despite the reinsurerfor its Travel Services ProviderInsolvency benefit withdrawingcoverage during a review period. London-based InternationalPassenger Protection (IPP)specialises in providing “financialfailure insurances to the travelindustry,” and initiated a financialreview of Air Australia Airwaysearlier this week. Cover-More alerted agents ofthe move on Tue, telling themthat until the IPP assessment iscompleted “they feel it is prudentto temporarily withdraw cover forthis airline”. Agencies were advised toinform customers that theOptions and Travelsure policies“will not cover this airline underthe Section 1 benefit - TravelServices Provider Insolvency”. However Cover-More has nowadvised that despite the IPPstance “at this point in time coverfor the insolvency policy benefitwill remain in place for StrategicAirlines, trading as Air Australia”.

Cover-More chief operatingofficer Kerrie Fussell said it’s thecompany’s usual practice toadvise agency partners of anypending changes in cover. She said that coverage for AirAustralia would continue to bereviewed in line with thecompany’s usual practices. “Consistent with the proactiveapproach we take to keep ouragents and customers informedof any changes in cover, shouldthe position change we willimmediately update this adviceand the website ‘claims advicesection’ accordingly,” she added.

Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 3

Friday 2nd December 2011

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Boeing retires ZA001 BOEING has confirmed it willdecommission its first ever 787Dreamliner test aircraft, ZA001, in2 weeks, placing the pioneeringjet into long term storage. ZA001 recently visited Auckland,Sydney and Melbourne as part ofa round the world demonstrationand its affliation with both AirNew Zealand and Qantas/Jetstar.

CA shakes up CDG flts AIR China is shuffling its Parisoperation, delinking Shanghaifrom its Beijing-Charles de Gaulleservice and resuming a five timesweekly non-stop route fromShanghai, effective 10 Mar. From the same date, Air Chinawill begin daily rotations betweenBeijing-Paris using 777-300ERs.

ATTENDEES at the Harvey WorldTravel conference this morningat the Sydney Convention andExhibition Centre (see p1) couldbe forgiven for thinking therewas something huge going on. Those arriving were greetedwith a large contingent of mediafrom all the mainstream TVchannel, along with riot police -and it looked as though somesort of protest might also havebeen in the offing. However as it turns out all theexcitement was for the ALPConference, which also kickedoff at Darling Harbour todaywith guests including PM JuliaGillard and other members offederal and state Parliament. There’s likely to be a lot lesscoverage of the HWTconference than the ALP event,with media only invited to a fewselect sessions and none of thesocial events as part of theHarveys conference.

A FRENCH “urban planningconsultancy” has launched aproposal to literally turn Paris’iconic Eiffel Tower green. The plan would see thefamous edifice covered with600,000 plants, with backerssaying the project would“symbolise the reconciliation ofnature and mankind”. Revealed in the Le Figaro daily,the proposal would involve theaddition of a massive wateringsystem as the plants areinstalled from the ground up. At the moment it’s just adream, with Paris City Halldistancing itself from the report.

Viewtrip Mobile coming soon

Insight adding Nepal INSIGHT Vacations’ soon to beannounced India program (TD 14Nov) will include escorted touringto Nepal, while guests will also beable to take part in outdoor yogalessons on some tours offered.

TRAVELPORT isdeveloping a newmobile platformusing its highlypopular Viewtripprogram, that willgive users theability to not onlyview their travelitinerary but makebookings on the go. President and ceoGordon Wilson

yesterday gave Travel Daily anexclusive run through the hand-held device technology which willbe launched early next year. Within the next year 50 billionsmartphone devices are expectedto be active in the world, whichWilson says presents a wholenew vista for travel opportunities. Viewtrip Mobile will be availablefor devices such as iPhones andBlackberrys, and by using GPStechnology it will be able to listinformation relevant to location. Users will be able to see theirupcoming trips which have beenbooked through a travel agentalong with travel, airport andweather guides relevant to thecity it’s being viewed from. It will also offer information onthings to do, where to go andwhat events are happening inthat location, a currencyconverter and other useful fields. Viewtrip Mobile will also beinteractive and allow users toview & book accommodation in amobile format, which is thenadded to the itinerary. It’ll be rolled out in Q1 acrossTravelport’s key markets. Pictured at Travelport’s Sydneyoffice yesterday are GordonWilson (left) and Sean Cummins.

Intrepid Thai-bound INTREPID Travel has resumed itstours to Thailand following thecancellation of 60 itineraries tothe country due to wide spreadflooding in recent months. All trips began normal operationas of yesterday, Intrepid said.

HWT returns to TSV HARVEY World Travel has todayopened a company owned storein Castletown, Townsville, withmd David Rivers saying he’sthrilled to see the HWT brandreturn to the Far NorthQueensland city after five years.

Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 4

Friday 2nd December 2011

*

Hurry, log your sales by 19.12.11 to score a ticket at Emirates Stadium, London

Thello out, Artesia in RAIL Plus says an overhaul inthe overnight rail travel optionsbetween Paris and Milan/Venicewill provide travellers with much-improved dining experiences andbetter customer care, along witha continual cabin refurbishment. From 11 Dec TVT will managethe route, which Rail Plus says is ahit with Australian travellers. Rail Plus national sales andmarketing mgr Greg McCallumsaid TVT are to introduce a newservice called Thello, that departsfrom Paris Gare de Lyon. Thello replaces the tired Artesiajourney (that operated from ParisSaint Lazare), and offers foursleeper coaches & 10 couchettes. McCallum said one of the addedbenefits will be the ability fortravel agents to book e-tickets upto four months in advance, ratherthan the current 90 days. TVT is also expected to launchan overnight rail trip betweenParis and Florence/Rome in Jun.

Amadeus owns up AMADEUS says it’s currentlyinvestigating the cause of a glitchwhich impacted the printing ofboarding passes for pax onQantas and other airlines usingthe Altea system (TD Wed). An Amadeus spokesperson toldTD the company regretted theinconvenience and remains“committed to providing theindustry’s leading informationtechnology services”. MEANWHILE the GDS firm alsothis morning confirmed a new fullcontent distribution agreementwith all LAN group airlines inclLAN, LAN Ecuador, LAN Peru, LANArgentina and LAN Express.

AirAsia X Osaka debut KUALA Lumpur-based budgetlong-haul carrier AirAsia X hascommenced four times weeklyservices to its second Japanesegateway, Osaka. Kansai International Airport isD7’s 16th destination.

RIGHT: RebeccaTrueman has beenawarded withrecruitment firm,AA AppointmentAustralia’s Temp ofthe Month honoursfor Nov. Trueman iscurrently onassignment at HRGBrisbane, and thisaccolade will nowsee her go into the draw to winAA’s annual Temp of the Year prize. She is pictured (right) withAA Appointment’s Brisbanebranch manager, Carmen Pugh.

Trueman shows off her AA accolade

Lots of Aussies to NZ THE number of Australians whovisited New Zealand in Oct rose21.2% to 98,500 according toTourism New Zealand statistics. Month end holiday arrivals fromAustralia were up 47% to 42,300.

Karma takes Rottnest THE Karma Royal Group plans toinvest in “significant upgrades andreinventions” after announcingyesterday it would take overoperation of Rottnest Lodge onRottnest Island, WA. Karma says it plans to steer the80-room property towards agreater int’l market share andMICE business under a new four-star lifestyle brand called Chakra,complementing its Karma Resorts.

Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 5

Multi Skilled

Corporate Travel

ConsultantT R A V E L M A N A G E M E N T

Our head-office is a boutique off street Corporate Agency

located in Artarmon on the Lower North Shore. Our Sydney

agency requires a Multi Skilled Consultant to be part of our

Dynamic team!

The Corporate role requires 3 years + current and working

experience within the Corporate Travel Sector of the

industry.

Duties will involve booking both Domestic & International

Travel with Hotels and Car Hire. Systems of Sabre is

essential, and Tramada is preferred but not essential, on

job training can be provided. You must be a Self Ticketing

Consultant, and have wide fares knowledge and

understanding. Salary NEG for the right person with

experience.

A team player attitude is a vital part of this role.

We look forward to receiving your application and CV

in writing via email to – [email protected] to

the attention of Belinda Orsini.

WELCOME to Supplier

Updates, Travel Daily’s new

regular feature.

Agents can now access the

latest special deals and

promotions being offered

by suppliers, simply by

CLICKING HERE.

Supplier

Updates

Supplier enquiries for notices:

[email protected]

ABOVE: The United ArabEmirates celebrated its 40th

National Day anniversary byhosting a cocktail event alongwith Dubai Tourism and EmiratesAirways at Sydney’s Shangri-laHotel last night. The event was attended by keywholesalers, travel agents andcruise partners that now servicethe Dubai market. UAE’s National Day, akin to ourAustralia Day, is all about gettingpeople together to celebrateunity, culture and heritage. “It was our way of thanking ourmany supporters who’vecontributed to the growth we’recurrently experiencing,” saidVeronica Rainbird, SeniorManager Dubai Tourism. She said business from Australiato Dubai is up an incredible 35%

in the past 3 months, and year-to-date up 16% on 12 months ago. Guests attending the eventwere entertained by music fromthe Sydney Symphony Orchestra. Pictured at the celebration fromleft are:Tim Harrowell, regionalsales manager NSW Emirates;Ali Al Nuaimi, UAE Ambassador toAustralia; Veronica Rainbird; JulieKing, Director Dubai TourismSydney and Stephen Attfield,Sydney Symphony Orchestra.

UAE National Day celebration

Friday 2nd Dec 2011

Tourism NT fires up NORTHERN Territory TourismMinister Malarndairri McCarthy isdemanding an apology from heropposition counterpart afterWillem Westra van Holtheallegedly made a slur that thegovt had been involved in a ‘cashfor comment’ scam relating tothe New7Wonders of Nature poll. Yesterday in Parliament, VanHolthe made the suggestion thatthe territory’s governmenttourism agency had paid largeamounts of money to be part ofthe international campaign. McCarthy said Van Holthe’sremarks were “totally wrong” andthat the organisation had onlypaid the $99 fee to be a part ofthe global competition.

QFFF points on JQ card JETSTAR Platinum MasterCardcardholders can now earn 1Qantas Frequent Flyer Points per$1 spent using their card. As an added incentive, newcardholders approved before 31Dec will earn 2 Qantas FrequentFlyer Points per $1 spent, up to10,000 bonus points, forpurchases made before 31 Jan.

Sun acquires Grayston SOUTH African leisure andgambling group Sun Internationalhave acquired the Grayston Hotelin Sandton, Johannesburg. An extensive R250m (AU$30m)refurb of the hotel will begin inJan 2012 and run until early 2013.

McEvoy lauds DJ/SQ TOURISM Australia md AndrewMcEvoy has strongly endorsedthe ACCC approval of the alliancebetween Singapore Airlines andVirgin Australia (TD yesterday). McEvoy told TD that getting thedeal over the line “is great newsfor Australian tourism. “By linking these two airlines’extensive networks, we gainmuch greater reach into some ofour most important and fastestgrowing overseas markets...aswell as an effective means to helpdisperse these tourists when theyarrive,” McEvoy said. “We already enjoy deepeningpartnerships with both airlines,and this is sure to deliver somevery beneficial economies of scalewhen we come to work on futuremarketing activities,” he added.

Inspiring Journeys eyes int’l growth FLEDGLING experiential touringcompany Inspiring Journeys willroll out websites worldwide in thenear future, as the Australian firmseeks to expand internationally. Whilst remaining tight-lippedabout which markets, managingdirector Tammy Marshall told TDyesterday that Inspiring Journeyswas in the process of “developingkey strategies for internationalmarkets over coming months.” “We really want to build thebrand and have more overseastravellers coming to Australia andNew Zealand,” she said. Yesterday, IJ revealed it wouldintroduce new touring options inNew Zealand and South Australia. NZ was a “natural fit” for thebrand, fitting in with its key pillars- discover, explore, learn & relax. Marshall said travel agents haveembraced IJ’s touring conceptsince its launch in Apr this year. The program’s key differential isthe “choice factor”, Marshall said,a product which was designed tofocus primarily on the Gen X andbaby-boomer market, andprovide them with the ability tocustomise their experience at

some of the country’s top ‘hotspot’ tourist locations. “This new generation oftraveller is wanting a new type ofexperience, and is very differentin terms of demographic andattitude. “They are people seeking moreindependance and are a moreactive type of traveller,” she said. This year Inspiring Journeys hasoperated 35 departures, with themajority being in the Top End andTasmania. The 2012/13 program sees theaddition of a 5th vehicle inAustralia, and its release at thistime of year brings it inline withthe traditional selling season.

Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 6

Friday 2nd Dec 2011

WIN TICKETS TO THE

‘RENAISSANCE’

EXHIBITION

This week Travel Daily is giving

five lucky readers and their

friend the chance to see the

Renaissance exhibition in

Canberra, courtesy of Italian

Government Tourist Office

and The National Gallery of

Australia.

The National Gallery of

Australia shows over seventy

15th and 16th century Italian

paintings by great Italian

artists such as Raphael,

Botticelli, Bellini and Titian.

To win, simply be the first

person to send in the answer

to the question below to:

[email protected]

When will the

Renaissance Exhibition

open in Canberra?

Congratulations to

yesterday’s lucky winner,

Kathy Varley from Scenic &

Evergreen Tours.

Palm Cove bargain FREESTYLE Holidays has a Stay5, Pay 3 deal at Peppers BeachClub & Spa, Palm Cove in FarNorth Qld priced from $435ppts -a saving of $580 per couple. Prices are valid for travel 02-22Dec; 08 Jan-05 Apr and 10 Apr-22Jun, and are based on a LagoonSpa Room, limo transfers anddaily brekkie. Bookings need to be made priorto the end of Mar - 1300 665 470.

New HWT website HARVEY World Travel willshortly launch a new consumer-facing website, with marketingmanager James Brodie set toreveal the innovative site, alongwith a number of other onlineinitiatives, during the HWTconference tomorrow. Other significant marketingmoves by HWT over the lastmonths have included a 64 pageglossy catalogue distributed tomore than 1.1 millionhouseholds; a new co-brandedContiki gift card; and the ongoingpartnership with the Channel 7Deal or No Deal game show.

Training key for HWT A STRONG focus on training forHarvey World Travel franchiseesand staff is continuing to paydividends for the group, which isset to expand its offering with theimminent signing of a contract forcomputer-based training. Speaking this morning at theHWT conference in Sydney, MDDavid Rivers said ongoing mysteryshopping programs were feedinginto the training collateral toincorporate “all the things thatcause customers to come back”. Rivers also said the group wasengaging with TAFE collegesacross Australia, working towardsachieving Certificate IIaccreditation for in-house HWTtraining courses.

HWT to lift footprint HARVEY World Travel md DavidRivers told attendees at thegroup’s conference this morningthat a key focus for 2012 will beexpanding the HWT footprint -particularly in areas where formerfranchisees have left the group. He said HWT was continuing toestablish company-owned storesas part of this plan, stressing thatthere was no move to competewith franchisees. “We want to support networkcoverage,” he said, with the newstore in Townsville (see p3) seeingHWT re-establish a presencethere after the departure of theGiudes group which joinedEscape Travel back in 2006. Rivers also outlined an ongoingproject to work on successionplanning, as well as develop a“manage-to-own” program sothat current staff are able toeventually have their own stores.

Technology

Update

Christmas

shopping.

Every year I

promise

myself I am

going to start

my shopping

earlier and

every year I

run out of t ime.

As travel professionals, we are

always pressed for time. There

is always another task that

needs completing before its

knock off t ime.

At our off ice in Sydney, our

product development team

works with local, innovative

travel partners such as e-

channel Search, Conference

Online, and GTS Interactive to

solve everyday problems. Our

tailored solut ions such as a

search marketing tool, an

online conference and event

system, and interactive mobile

solutions give our travel

consultant customers more

hours in the day to better

service their customers.

This year, our partnerships

have also enabled the

integration of Rail Plus rail

content into the Amadeus

Selling Platform and the

deployment of the Amadeus

SMS solution, a tool that

allows travel professionals to

communicate with their

customers via SMS directly

through the Selling Platform.

These integrated solut ions

simplify the booking process,

and make it easier to

communicate with your

customer when you need to.

Ensuring we continue to make

tailored solutions for the

Australian, New Zealand and

Pacif ic Island markets will be a

big focus for us in 2012. After

all, if we can f ind ways to save

time for our customers, then

perhaps I can f ind more time

for Christmas shopping?

Sari Vahakoski, Managing

Director, Amadeus IT Pacific

I need more time!

CONGRATULATIONS to VictoriaGardener, Travelworld Broomewho is the lucky winner of QantasHolidays monthly competition asfeatured exclusively in TravelDaily during the month of Nov.

Qantas Hols comp winner

Gardener has won herself$5000 in travel vouchers for herphoto (above) and answer towhat she would do with the prize.

“Despite having the famousCable Beach on my doorstep, I’dlove to experience the opposite

extremes, Hot to Cold, Orange toWhite, Relaxation to Adventure!”. View all the Qantas Holiday’sentries received for the comp attraveldaily.com.au/competitions.

Qatar to Chongqing QATAR Airways has launched itsfifth route in China with a thriceweekly direct service betweenDoha and Chongqing yesterday.

Airlines for America THE US Air Transport Associationhas changed its name and logo to‘Airlines for America’ with a newtagline - ‘We Connect the World’ -also introduced to better representthe carriers on a global scale.

Advantage up depots HERTZ Global Holdings’ sisterfirm Advantage Rent a Car willopen eight new Europeanlocations over the next 3 months,boosting its tally to 26 depots. Newly opened locations includeGrenoble, Lyon & Orly airports,while other airport depots areplanned to open at Hamburg,Amsterdam Schiphol, Bergamom,Brussels and Luton in the nearfuture.

Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 7

Travel Daily is Australia’s leading travel industry publication.Produced each weekday since 1994, the newsletter is first with thelatest industry news and is available by paid subscription to peoplewithin the travel industry. Sign up for a free 14 day trial subscriptionat www.traveldaily.com.au.PO Box 428, West Ryde, NSW 1685Phone: 1300 799 220 Fax: 1300 799 221

Travel Daily is a publication of TDaily Pty Ltd ABN 34 108 508 765. All content fully protected by copyright. Please obtain written permission to reproduce any material. While every care has been taken in the preparation ofTravel Daily no liability can be accepted for errors or omissions. Information is published in good faith to stimulate independent investigation of the matters canvassed. Responsibility for editorial comment is taken by Bruce Piper.

Publisher/Managing Editor: Bruce PiperEditor: Guy DundasContributors: Chantel Long, Lisa Maroun,Jenny Piper and Barry MathesonEmail: [email protected]

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Travel Daily Group:

Friday 2nd Dec 2011

Send in your Christmas photos and

win a night in at Fraser Suites!

“It’s beginning to look a lot likeChristmas.”

Travel Daily’s popular Christmasphoto competition is back!

Our good friends at Fraser SuitesSydney want to celebrate the festiveseason with the travel industry, andare asking you to send in your work

Christmas party photos throughout December.

At the end of the month, the judges will select their favouritephoto and the person who submitted this will win anovernight’s stay in a luxury Penthouse Apartment, sparklingwine & a fruit bowl upon arrival & complimentary car parking.

Bonus points will be awarded for photos that include a copy ofthe TD issue.

So get into the spirit and start snapping, then email yourfestive photos (including names of the people pictured) to:[email protected]

SINGAPORE Airlines hosted areception at Sydney’s Art Galleryof NSW last night, previewingPicasso’s Masterpieces from theMusee National Picasso, Paris. SQ’s travel partners enjoyed aprivate viewing of over 150Picasso paintings, sculptures,prints and drawings from theartist’s personal collection whichthe airline brought to Australia. “Tonight, we have Picasso toourselves,” said James Dunne, thenewly-appointed SingaporeAirlines Manager NSW & ACT. He said special care was takento get the valuable artworks toSydney with the paintingstravelling in First class packed

special crates to ensure the safearrival of the precious cargo. Already more than 55,000 localand interstate art lovers havebooked to see the exhibitionwhich is spread over 10 floors atthe Art Gallery, and depictsPicasso’s life, his style, his loveand his passion for art. Picasso’s many lovers are alsoon display in the exhibition whichruns until 25 Mar next year. Pictured at last night’s previewfrom left are: Ram Chhabra, mdCVFR Travel Sydney; Leigh Morton,Jetset Wahroonga Village; JamesDunne, SQ manager NSW/ACTand Adam Shepherd,Consolidated Travel Sydney.

Picasso comes to Sydney

EY sets Tripoli date ETIHAD Airways has confirmedit’ll launch new thrice weeklyservices to Tripoli, the capital ofLibya (TD 18 Oct), using AirbusA320 aircraft from 17 Jan. Tripoli will be Etihad’s 73rdglobal passenger destination and5th in North Africa.

Caesars Academy live CAESARS Entertainment haslaunched its new online educationprogram established to improveagent knowledge of its nine LasVegas resort destinations. The new Travel Agent Academyrewards consultants whocomplete the course with anofficial graduate certificate, aCaesars Las Vegas specialist logoand two tickets to a show at aCaesars Entertainment resort. The CaesarsTAAcademy.comportal provides info such as bestavailable rates, product updatesand entertainment options.

TripCase enhancement SABRE Holdings plans to expandits TripCase mobile & web solutionto offer a better “on the go travelmanagement product” with thelaunch of Sabre’s VirtuallyThereand GetThere Mobile. The new offering will enableclients to shop, book and managebusiness travel while corporatecustomers will be able to makehotel and air bookings that are inline with company policies.

CZ Sydney jet switch CHINA Southern will operatetwice daily Boeing 777-200ERsbetween Guangzhou & Sydneythoughout Dec, according toGDSs, replacing an A330 service.

European airports A NEW package of legislationreleased by the EuropeanCommision aims to addresscritical issues of airport capacityand competitiveness in Europe. Among other measures, thechanges would see furtherliberalisation of the groundhandling market, as well as thelegalising of secondary trading ofairport slots under new rules. IATA ceo Tony Tyler welcomedsome aspects of the package, butsaid proposed changes to the“use it or lose it slot rule” willprovide some perverse incentivesthat would not be in the interestof the environment, capacity orefficiency”.

AA unveils 777-300s AMERICAN Airlines hasannounced details of the interiorselections for its new 777-300ERaircraft, as it continues toreassure the industry that it’sbusiness as usual despitedeclaring Chapter 11 bankruptcy. AA is scheduled to take deliveryof 10 777-300ERs from 2012-2016and has confirmed that the firstmarket for the new planes will beLondon. The aircraft will be configuredwith three classes including newFlagship Suite seats in First Class. The business class cabin willhave fully flat seats, all with aisleaccess while economy class willoffer more knee room.

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