4results together community partnerships for protecting children ensuring people are involved: the...

4Results Together

COMMUNITY PARTNERSHIPS

FOR PROTECTING CHILDREN

4Results Together

COMMUNITY PARTNERSHIPS

FOR PROTECTING CHILDREN

ENSURING PEOPLE ARE INVOLVED:

The Staying Factor

ENSURING PEOPLE ARE INVOLVED:

The Staying Factor

4Results Together4Results Together

PERSISTENCEPERSISTENCE

PASSIONPASSION POWERPOWER

PERFORMANCEPERFORMANCE

LAYING THE GROUNDWORKLAYING THE GROUNDWORK

4Results Together 4

COMMUNITY PARTNERSHIPS FOR

PROTECTING CHILDREN


PROTECTING CHILDREN

Community Partnerships for

Protecting Children recognizes that

keeping children safe is everybody’s business

Community Partnerships for

Protecting Children recognizes that

keeping children safe is everybody’s business

4Results Together 5


PROTECTING CHILDREN


PROTECTING CHILDRENCore Principles:

– Child protection service agencies, working alone, cannot keep children safe from abuse and neglect

– Citizens and community members should be directly involved in providing support to families in need and in shaping the types of service and support that are made available to families

– Supports and services must be based in the communities in which families live

Local communities have to shape their own strategies and develop a range of services based on their own resources, needs, and cultures.

Core Principles:– Child protection service agencies, working

alone, cannot keep children safe from abuse and neglect

– Citizens and community members should be directly involved in providing support to families in need and in shaping the types of service and support that are made available to families

– Supports and services must be based in the communities in which families live

Local communities have to shape their own strategies and develop a range of services based on their own resources, needs, and cultures.

4Results Together 6


PROTECTING CHILDREN


PROTECTING CHILDRENBrings together:

– Parents– Youth– Social Service professionals– Faith ministries– Local businesses– Schools– Caring neighbors

To help design, govern and participate in programs that seek to create a continuum of care and support for children, youth and parents in their neighborhoods.

Brings together:– Parents– Youth– Social Service professionals– Faith ministries– Local businesses– Schools– Caring neighbors

To help design, govern and participate in programs that seek to create a continuum of care and support for children, youth and parents in their neighborhoods.

4Results Together 7


PROTECTING CHILDREN


PROTECTING CHILDRENBut what can happen?

– Lack of common language and framework– Different amounts and kinds of

participation– Expectations based on the past history of

“the way” to do it– Sense of inequality based on job, position,

title, education or lack thereofWhich can lead to:

– Distrust– Lack of buy-in and investment– Lack of continued participation

But what can happen?– Lack of common language and framework– Different amounts and kinds of

participation– Expectations based on the past history of

“the way” to do it– Sense of inequality based on job, position,

title, education or lack thereofWhich can lead to:

– Distrust– Lack of buy-in and investment– Lack of continued participation

4Results Together 8

PARTNERSHIP LEADERSHIP

PARTNERSHIP LEADERSHIP

1. Assessing the environment for partnership readiness

2. Sharing power and influence3. Creating clarity: Establishing

outcomes and mobilizing people4. Developing people at each step5. Building trust and managing

conflict6. Self-reflecting by the leadership

1. Assessing the environment for partnership readiness

2. Sharing power and influence3. Creating clarity: Establishing

outcomes and mobilizing people4. Developing people at each step5. Building trust and managing

conflict6. Self-reflecting by the leadership

REQUIRES:

4Results Together 9

Courage is the most

important of all the virtues. Because if you haven’t

courage, you may not have the opportunity to use any of

the others.

Courage is the most important of all the virtues.

Because if you haven’t courage, you may not have

the opportunity to use any of the others.

””

““Maya AngelouMaya Angelou

4Results Together 10

LEADERSHIP LESSON

LEADERSHIP LESSON

There must be a willingness to invest resources —

both human and financial — to make it happen.

There must be a willingness to invest resources —

both human and financial — to make it happen.

You’ve gotta have skin in the game…

Adapted from the United Way

of the Southern Tier, New York




SocialSocial

EconomicEconomic

PoliticalPolitical

TechnologicalTechnological

EnvironmentalEnvironmental

SURROUNDING FORCES

SURROUNDING FORCES

CulturalCultural


The universe is

made up of stories, not of atoms.

The universe is made up of stories,

not of atoms.

””

““Muriel

Rukeyser, American

poet

Muriel Rukeyser, American

poet


ACCEPTANCEACCEPTANCE

To move people where you want them to be, you

must first accept them where they are.

To move people where you want them to be, you

must first accept them where they are.


LEADERSHIP LESSON

LEADERSHIP LESSON

Inevitably, you will encounter setbacks and barriers to success…DON’T PANIC! Find a way to manage the

barrier and keep going.

Inevitably, you will encounter setbacks and barriers to success…DON’T PANIC! Find a way to manage the

barrier and keep going.

The Hitchhiker’s Guide…






RATE OF CHANGERATE OF CHANGE

• The lily’s double everyday.

• The pool will be full in 30 days.

• On what day will the pool be half full?

• The lily’s double everyday.

• The pool will be full in 30 days.

• On what day will the pool be half full?


RATE OF CHANGERATE OF CHANGE

29th Day29th Dayday

% 0

20

40

60

80

100

120

1/21/2


LEADERSHIP LESSON

LEADERSHIP LESSON

Progress can seem to creep along at a snail’s pace,

then suddenly flies at lightning speed…

be ready to run with it.

Progress can seem to creep along at a snail’s pace,

then suddenly flies at lightning speed…

be ready to run with it.

The tipping point…






RESOURCESRESOURCES

From REVENUEFrom REVENUE

To RISK MANAGEMENTTo RISK MANAGEMENT


MANAGING RISK/FEAR OF FAILURE MANAGING RISK/FEAR OF FAILURE

• Appreciate all contributions, however small

• Recognize that the partnership is a business relationship and each wants a return on investment

• Focus on the outcomes that are to be achieved for the family

• Appreciate all contributions, however small

• Recognize that the partnership is a business relationship and each wants a return on investment

• Focus on the outcomes that are to be achieved for the family


Fair is another four

letter word that starts with “F” and can’t be used in polite public.

Fair is another four letter word that starts with “F” and can’t be used in polite public.

””

““UnknownUnknown


LEADERSHIP LESSON

LEADERSHIP LESSON

You must have an openness to doing

community and family support work when you both create the

opportunity and the opportunity presents itself.

You must have an openness to doing

community and family support work when you both create the

opportunity and the opportunity presents itself.

Seizing Opportunities…





SIX STRATEGIESSIX STRATEGIES



1. Tap Personal Assets

2. Involve All People

3. Map Results Strategies

1. Tap Personal Assets

2. Involve All People

3. Map Results Strategies

4. Incorporate Self-Interests

5. Implement Strategic Actions

6. Align Individual Responsibilities

4. Incorporate Self-Interests

5. Implement Strategic Actions

6. Align Individual Responsibilities


One: TAP PERSONAL

ASSETS

One: TAP PERSONAL

ASSETS


PASSION SOURCESPASSION SOURCES

• CUSTOMS• LANGUAGES• WORLD VIEW

Problems vs. Opportunities

• PREFERENCESBegetting, Becoming, Being, Bequeathing

• ASSETS

• CUSTOMS• LANGUAGES• WORLD VIEW

Problems vs. Opportunities

• PREFERENCESBegetting, Becoming, Being, Bequeathing

• ASSETS


Equality is what

doesn’t exist between equals.

Equality is what doesn’t exist

between equals.

””

““e.e cummingse.e cummings


ASSETSASSETS

• Authority• Connections• Expertise• Facilitation• Personality

• Authority• Connections• Expertise• Facilitation• Personality

• Reputation• Resources• Rewards

• Reputation• Resources• Rewards

• Confrontation• Confrontation


LOST IN TRANSLATION

LOST IN TRANSLATION

VOICE INFLECTIONVOICE INFLECTION

WORDSWORDS

38%38%

55%55%

Albert Mehrabian,

UCLA psychology professor

Albert Mehrabian,

UCLA psychology professor

7%7%

I hope you understand what I’m dealing with.

FACIAL EXPRESSION & BODY LANGUAGE

FACIAL EXPRESSION & BODY LANGUAGE

SenderSender

ReceiverReceiver


CELEBRATECELEBRATE

Each person!

All steps!

Every success!

All the time!!

Each person!

All steps!

Every success!

All the time!!


LEADERSHIP LESSON

LEADERSHIP LESSON

Agency staffs, volunteers and the entire community

have to see, hear, feel and believe you care about

a family… you’ve got to “Walk the Talk!”

Agency staffs, volunteers and the entire community

have to see, hear, feel and believe you care about

a family… you’ve got to “Walk the Talk!”

Shared passion…






Two: INVOLVE ALL

PEOPLE

Two: INVOLVE ALL

PEOPLE


Leadership springs up

at the intersection of personal passions

and public problems.

Leadership springs up at the intersection of personal passions

and public problems.

””

““Barbara CrosbyBarbara Crosby


Being a man or a woman

is a matter of birth. Making a difference is a matter of choice.

Being a man or a woman is a matter of birth. Making a difference is a matter of choice.

””

““Patricia Russell-McCloud

Patricia Russell-McCloud


INTENSITY OF RELATIONSHIPSINTENSITY OF

RELATIONSHIPS

CooperationCooperation CoordinationCoordination CollaborationCollaboration

IntensityIntensity


SELECTED INVOLVEMENT

SELECTED INVOLVEMENT

Core InitiationCore Initiation

CollaborationCollaborationCoordinationCoordinationCooperationCooperation

RIGHT LEVEL, RIGHT PLACE, RIGHT TIME, RIGHT WORK

= PARTNERSHIP

RIGHT LEVEL, RIGHT PLACE, RIGHT TIME, RIGHT WORK

= PARTNERSHIP


LEADERSHIP LESSON

LEADERSHIP LESSON

Family outcomes may not ultimately end up as you

originally envisioned, but there is magic in the “relationship mileage”

that occurs in the process!

Family outcomes may not ultimately end up as you

originally envisioned, but there is magic in the “relationship mileage”

that occurs in the process!

Embrace the magic…






Three: MAP RESULTS STRATEGIES

Three: MAP RESULTS STRATEGIES


EVALUATIONEVALUATION

E = InE = In

EVALUATIONEVALUATION

VALUE = Valor/StrengthVALUE = Valor/Strength

Finding strength in what we do

Finding strength in what we do


INDIVIDUALIZED COURSE OF ACTION

RESULTS ARE CENTRAL

INDIVIDUALIZED COURSE OF ACTION

RESULTS ARE CENTRAL

• Level 1: Institute strength-based engagement/assessment skills and the FTM process

• Level 2: Ensure trained FTM facilitators and access to FTMs are available for families

• Level 3: Develop a plan for Quality Assurance Sustainability

• Level 4: Implement Quality Assurance Plans whose outcomes reflect family respect, engagement, and empowerment

• Level 1: Institute strength-based engagement/assessment skills and the FTM process

• Level 2: Ensure trained FTM facilitators and access to FTMs are available for families

• Level 3: Develop a plan for Quality Assurance Sustainability

• Level 4: Implement Quality Assurance Plans whose outcomes reflect family respect, engagement, and empowerment


STRATEGIC MAPSTRATEGIC MAP

Individualized Course of Action for the Family

Individualized Course of Action for the Family


LEADERSHIP LESSON

LEADERSHIP LESSON

Stay focused on key outcomes and results

while giving up some control of what gets done

and how it gets done.

Stay focused on key outcomes and results

while giving up some control of what gets done

and how it gets done.

Giving up control…






Four: INCORPORATE

SELF-INTERESTS

Four: INCORPORATE

SELF-INTERESTS


INCORPORATING SELF-INTERESTSINCORPORATING SELF-INTERESTS

RESULTSRESULTS

Self-Interests

Self-Interests

Self-InterestsSelf-Interests


God protect me from

self-interest masquerading

as moral principle.

God protect me fromself-interest

masquerading as moral principle.

””

““Mark TwainMark Twain


Self-interest is

the prime mover of people.

Self-interest is the prime mover

of people.

””

““Saul AlinskySaul Alinsky


SELF-INTERESTSELF-INTEREST

Self-interest is not good or bad. It has to be

acknowledged, not denied.

Self-interest is not good or bad. It has to be

acknowledged, not denied.


INCLUDING DIFFICULT PEOPLE

INCLUDING DIFFICULT PEOPLE

• Wish they were gone• Blame them for what’s wrong• Focus attention on what they’re

doing or not doing

• Wish they were gone• Blame them for what’s wrong• Focus attention on what they’re

doing or not doing

• Learn their self-interests• Accommodate their needs at

the appropriate level

• Learn their self-interests• Accommodate their needs at

the appropriate level


INCORPORATIONINCORPORATION

Self-

Interests

Self-

InterestsPlanningPlanning

ResourcesResources

Strategic

Priorities

Strategic

Priorities

AlignmentAlignment


LEADERSHIP LESSON

LEADERSHIP LESSON

The outcome and course of action can and often do vary by each family and

everyone’s self-interests; they can’t be mass-produced.

Be flexible!

The outcome and course of action can and often do vary by each family and

everyone’s self-interests; they can’t be mass-produced.

Be flexible!





Avoid “cookie cutters”…


Five: IMPLEMENT STRATEGIC

ACTIONS

Five: IMPLEMENT STRATEGIC

ACTIONS


Reality is the

leading cause of stress for those in

touch with it.

Reality is the leading cause of

stress for those in touch with it.

””

““Lily TomlinLily Tomlin


EFFECTIVE MEETINGSEFFECTIVE MEETINGS

1. Know the purpose

2. Choose the facilitator

3. Set the stage

4. Create the context

5. Manage the information

1. Know the purpose

2. Choose the facilitator

3. Set the stage

4. Create the context

5. Manage the information

6. Set ground rules

7. Focus the discussion

8. Keep action minutes

9. Evaluate and celebrate

10.End on time

6. Set ground rules

7. Focus the discussion

8. Keep action minutes

9. Evaluate and celebrate

10.End on time


Key Decisions/ResponsibilitiesKey Decisions/

Responsibilities

Au

tho

rita

tive

Au

tho

rita

tive

Co

nsu

ltat

ive

Co

nsu

ltat

ive

Dem

ocr

atic

Dem

ocr

atic

Co

nse

nsu

alC

on

sen

sual

Del

ega t

e dD

eleg

a te d

DECISION-MAKING PROTOCOL

DECISION-MAKING PROTOCOL

Minimum Control

Minimum Control

Maximum Control

Maximum Control


KEEP ACTION MINUTES

KEEP ACTION MINUTES

1. Attendance2. Decisions Made3. Responsibilities Taken4. Progress Made5. Purpose of Next Meeting

1. Attendance2. Decisions Made3. Responsibilities Taken4. Progress Made5. Purpose of Next Meeting


LEADERSHIP LESSON

LEADERSHIP LESSON

Family issues can seem overwhelming and insurmountable; don’t give up because

something seems too big to conquer. Break it

down to smaller pieces.

Family issues can seem overwhelming and insurmountable; don’t give up because

something seems too big to conquer. Break it

down to smaller pieces.

Don’t let the ogre chase you off…






Six: ALIGN INDIVIDUAL RESPONSIBILITIES

Six: ALIGN INDIVIDUAL RESPONSIBILITIES


PARTNERSHIP SUCCESS

PARTNERSHIP SUCCESS

TRANSPARENCY Each person involved knows his/her role and responsibility and everyone involved knows all key pieces at all times no

matter how the pieces change/evolve over time

TRANSPARENCY Each person involved knows his/her role and responsibility and everyone involved knows all key pieces at all times no

matter how the pieces change/evolve over time


TrustTrust

ConflictConflict

TRUST/CONFLICTTRUST/CONFLICT


≠≠

TRUST IS NOTTRUST IS NOT

Liking

Being Liked

Getting My Own Way

Liking

Being Liked

Getting My Own Way


==

TRUST ISTRUST IS

RELIANCE: We’ll do what we say we’ll do, competently

SUCCESS: We’ll achieve what we say we’ll achieve, knowledgably

RELIANCE: We’ll do what we say we’ll do, competently

SUCCESS: We’ll achieve what we say we’ll achieve, knowledgably


When the

elephants fight, the grass suffers.

When the elephants fight,

the grass suffers.

””

““Kikuyu PeopleKikuyu People


CONFLICTCONFLICT

The feet are in

agreementAfrican saying

The feet are in

agreementAfrican saying


Conflict is working

through a difference of opinion. Fighting is the avoidance of conflict.

Conflict is working through a difference of opinion. Fighting is the avoidance of conflict.

””

““Len HirschLen Hirsch


PERFORMANCE CHECKLIST

PERFORMANCE CHECKLIST

1. Personal assets tapped2. All people involved3. Results strategies mapped 4. Self-interests incorporated5. Strategic actions implemented6. Individual responsibilities

aligned

1. Personal assets tapped2. All people involved3. Results strategies mapped 4. Self-interests incorporated5. Strategic actions implemented6. Individual responsibilities

aligned


LEADERSHIP LESSON

LEADERSHIP LESSON

Turf and language often get in the way;

part of the art is not planning something “collaborative,” but allowing partnership to grow from the seeds

that are carefully planted.

Turf and language often get in the way;

part of the art is not planning something “collaborative,” but allowing partnership to grow from the seeds

that are carefully planted.

The words get in the way…





We are but one threadin the web of life.

Whatever we do to the web, we do to ourselves.

All things are bound together.All things connect.

—Chief Seattle

We are but one threadin the web of life.

Whatever we do to the web, we do to ourselves.

All things are bound together.All things connect.

—Chief Seattle

4results together community partnerships for protecting children ensuring people are involved: the...

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