4th semester rtm nagpur university summer 2010 examination ... · rtm nagpur university summer 2010...

Shri Sai Shikshan Sanstha’sNIT GRADUATE SCHOOL OF MANAGEMENT

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4th Semester

RTM Nagpur University Summer 2010

Examination Question Papers

Group A: Marketing Management

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Campus: Survey No.13/2 Mahurzari, Katol Road, Nagpur – 441 501

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Paper IV: Rural MarketingSection A

1. What is the important of market in India scenario? How it differs from urban market?

2. The company dealing with anti –aging cream wants to launch their brand in rural market, identify various factors affecting rural Consumer Behavior referring to the Brand. Discuss market research in rural Areas.

3. Explain the basis of market segmentation of rural markets with appropriate examples.

4. Write a detailed note on ‘regulated markets’ in India.

5. Write notes on (Any Two):-

a) Difference between rural, Semi urban markets

b) Growth of Rural market

c) Problems of rural market communication

d) Role of media in rural markets

Section B6. The company dealing with micro-wave oven wants the rural customers; Explain

the market mix strategic for the company.

7. ’Sales Force Management in rural markets is very difficult task’. Do you agree with the statement? Defend your answer. How the rural market front line staff can be kept motivated?

8. Explain the role of IT in rural supply chain management.

9. Do you think that Agricultural credit policies and crops insurance help to handle panic situation of farmer’s suicide? Explain these policies in detail.

10.Write notes on (Any Two):-

a) Modern techniques for rural distribution

b) NAFED

c) NCDC

d) Food Corporation of India2

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Paper V: Marketing of Services

Section A

1. Elaborate the concept of service economy has grown in many folds?

2. Define the term ‘Marketing Mix’ discuss its role and strategies in service marketing.

3. Describe the various methods and approaches to improve service quality.

4. Why does consumer behavior suppose to be an important aspect of service?

5. What are the drivers of industry globalization? Discuss the different problems connected to international marketing.

Section B

6. Give classification of services. Explain and list out people based services.

7. Explain the meaning and characteristics of Rural Market. Do you agree with ‘rural market is an untapped market? Give your comment.

8. Describe the role of Marketing Mix of Hotel and Tourism services Support your answer with appropriate examples.

9. Highlight on various IT enabled services and the role of IT in BPO’S and KPO’S.


a) Legal issues of Taxation

b) e-CRM

c) Marketing of Insurance Services3




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d) Pricing strategies of rural market

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Paper VI: Sales & Distribution Management

Section A1. Define the terms sales management and personal selling. Discuss the process of formulating personal selling objectives.

2. Explain the concept ‘Training objectives’ .What important factors should be considered while deciding training programmed.

3. Discuss the factors involved in designing plans. Elaborate various types of compensation plans.

4 Discuss the types and objectives of sales Quotas. Explain the process of administrating the quota system.


a) Quantitative and qualitative performance criteriab) Sales meetingc) Controlling sales people through supervisiond) Sales contests

Section B

6. Discuss the meaning and purpose of marketing cost analysis. Detail out the techniques for effective control of marketing cost.

7. Evaluate co- ordination of personal selling and advertising as well as with sales and service to boost up sale and customer’s satisfaction.

8. Enumerate and explain different factors for determining channel the objectives and support requirement.

9. List out and discuss the types of warehouses? Explain the governing factors for warehouse choice in respect to perishable goods.

10. Write notes on (Any Two):-a) Functions of wholesaler and retailerb) Motivation of intermediariesc) Establishing standards for controld) Sales Audit

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********** Group B: Financial Management

Paper IV: International Financial Management

Section A

1. State the recent development in financial management. Explain the role of Finance Management in the Global context.

2. On January 2005 an importer customer requested a bank to remit Singapore Dollar (SGN) 25,00,000 under irrevocable LC. However due to bank strikes, the bank could affect the remittance only on February4, 2005. The inter bank market rates were as follows.

January 28 February 4

Bombay US$ 1 Rs. 45.85/45.90 45.91/45.97

London Pound 1 US$ 1.7840/1.7850 1.7765/1.7775

Pound 1 SGD 3.1575/3.1590 3.1380/3.1390

The bank wishes to retain on exchange margin of 0.125%. How much the customer does stands to gain or loss due to the delay?(Calculate rate in multiples of .0001)

3. X Ltd. An Indian company has an export exposure of 10 million (100 lacs) yen, value September end. Yen is not directly quoted against rupee. The current spot rates are USD/INR=129.75.

It is estimated that yen will depreciate to 144 level and rupee to depreciate against Dollar to 43. Forward rate for September, 2005 USD/Yen=137.35 and USD/INR=42.89 you are required.

1. To calculate the expected loss if heading is not done. How the position will change with company taking forward cover.

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2. If the spot rate on 30th September 2005 was eventually USD/Yen=137.85 and USD/INR=42.78. Is the decision to take forward cover justified?

4. State the Role of International Monetary market. Explain Exchange Rate System in India.

5. State the meaning of Foreign Exchange Risk and its types in detail.

Section B

6. Write a detailed note on the Guidelines for Portfolio Management and borrowing.

7. Distinguish between Domestic and International money market. Explain Euro currency market.

8. State the concept of International Capital Budgeting. Explain the problems associated with multinational capital Budgeting.

9. Write a detailed structure of MNC’s. Explain Debt Vs Equity financing.

10.State the important types of taxes that MNC’s face and explain what are the incentives for earning in foreign exchange.

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Paper V: Security Analysis & Investment Management

Section A

1. Why do individuals invest? What factors contribute to the return that investors require on an investment?

2. ”An increase in a firm’s liquidity ratio means the firms is well-manages and safe. This will always increase its multipliers.” Is this statement true, false or uncertain? Explain.

3. Define the efficient market hypothesis in each of its three forms.

4. a. The following information is given-

The risk free rate I RF = 8%

Expected return on market portfolio = 16%

B of the security = 0.7

(i) Find out the expected return of the security and

(ii) If the other security has an expected return of 24% what must be its beta?

b. Write note on investor utility

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5. State the concept of Capital Market Theory and Explain capital asset pricing model.

Section B

6. Briefly describe the essence of technical analysis. Would you advise an investor to use technical analysis as the only basis for investment decisions?

7. What is the essential difference between the Sharpe and Treyner Indexes of portfolio performance? Which of the two is preferable and why?

8. What is an active portfolio strategy? What will determine whether an active or passive portfolio strategy will be pursued?

9. (a) A bond of Rs 10,000 bearing coupon rate 12% and redeemable in 8 years at par is being traded at Rs 10,600. Find out the YTM of the bond.

(b) Write a note on different valuation concepts.

10. The current market price of the equity shares of Red Ltd is Rs 70 per share. It may be either Rs 90 or 50 after a year. A call option with a strike price of Rs 66(time 1year) is available. The rate interest applicable to the investor is 10%. They want to create replicating portfolio in order to maintain his pay off on the call option for 100 shares.

Find out the Hedge ratio, Amount of borrowing, fair value of the call and his cash flow position after a year.

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Paper VI: Principles & Practices of Banking & Insurance

Section A

1. Define ‘Banking’ the present stricter of Commercial Banking System in India.

2. Explain Deposit Mobilization. What are the various types of deposits accounts and

advances provided by commercial banks in India?

3. Describe Profit and Loss A/C, Balance Sheet and Statutory Reports regarding cash

revenue in banking services.

4. Describe Merchant Banking service in relation to issue managements,

underwriting and loan syndication.

5. Write note on the following :

(a) Government Securities

(b) Bill of Coding

Section B

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6. Define Insurance. Compare various saving and investment options with regard to

insurance.

7. What are the various types of life Insurance products available in the market?

8. Describe the salient features of medical and various in the market.

9. Mention the operations and various procedures involved in claim settlement of

General Insurance products.

10.Write notes on (Any Two) :-

(a) Role of IRDA in Insurance Industry

(b) Salient feature of KYC and AML Act

(c) Traditional and Unit linked policies

(d) Tax benefits under Insurance policies

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Group C: Human Resource Management

Paper IV: Industrial Relations & Labour Regulations

Section A

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1. What are the important causes of Labour Unrest in India? Briefly outline the post

Liberalism Industrial relations scene in India.

2. Define workers, participation in Management and discuss its importance in the

context of Indian economy.

3. Explain the prevention and settlement of Industrial disputes in India.

4. Define social security. Explain its scope importance in Indian Industry.

5. Discuss working and impact of ILO on Labour Legislation in India.

Section B

6. Define Strikes and Lockout. What are the different Provisions for strikes and

lockout under Factories Act 1948

7. Discuss The Minimum Wages Act. What are the provisions of payment of Bonus

Act 1965

8. Discuss the objectives and functions of trade unions in India.

9. Discuss the social security measures provided under the Workmen’s

Compensation Act 1923.

10. Discuss the functioning of Directorate General of Employment and Training

Office to improve the Labour conditions in India.

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Paper V: Human Resource Development Strategies & System

Section A

1. Explain the multi-dimensional concept of HRD also describe the goals and challenges of HRD in this global scenario.

2. Explain the various Human Resource Management issues in Mergers, Acquisitions and diversifications.

3. Elaborate the comparative study of Human Resource Management, Personnel management and Human Resource Development.

4. Explain the concept of HRD culture also discuss the strategies for adopting changes in external environment by HRD department.

5. Define Human Resource information system. Explain its objectives and steps in HRIS.

Section B

1. What are the various principles of HRD system also discuss the various HRD interventions?

2. Critically examine the evolution and present state of Human Resource Development in India.

3. Discuss the role of HRD department of Government in developing human resource in our country.

4. Explain in detail the contents of HR Audit and explain the importance of conducting as HR audit in an organization.


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(a) Total Quality Management

(b) HR research

(c) HRD in IT and I.T.E.S.

(d) Knowledge Management.

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Paper VI: Global HRM Scenario & Practices

Section A

1. What is Global HRM? Explain the objectives and scope of International HRM.

2. Explain in detail ‘Poole’s adaptation of Harvard Model’.

3. Explain the concept of significance of convergence theory and Marxist theory for comparative Employment Policy.

4. State the concept of Social Environment and staffing. Explain various staff retaining and motivating techniques in multinational companies.

5. State the relationship between culture Literacy and HR Information system in Global Business. Explain various cultural skills required for Co-operative advantage.

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Section B

6. Explain the difference between Domestic and Global Companies State the HRM approaches in Global companies.

7. “We need Global Manager and not Local Manager” Explain state various methods and techniques of developing Global manager.

8. Explain in brief ‘Japanese HRD Management ‘State the relevance of Japanese Management in Indian context.

9. Explain the concept of ‘Scientific Management’ State the practice of HRM in American organizations.

10.Discuss in detail various methods of international compensation. How does international compensation help in employee satisfaction?

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Group D: Information Technology Management

Paper IV: Strategic Management of IT

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Section A

1. “The key to competitiveness is aligning business with IT” Discuss with suitable example.

2. (a) Discuss the important of strategic planning.

(b)Describe the strategy tool and techniques used.

3. Explain the IS/IT strategy process in detail.

4. (a) Discuss the note of IT in Business Process Reengineering.

(b) Discuss the relevance of industry, strategic group and competition analysis to the strategic choice process.

5. How will you plan for IS/IT strategy for health care industry?

Section B

6. (a) What is the role of IT is Knowledge Management?

(b) What approaches can strategists adopt to create an information culture in the organization?

7. Discuss why and how Indian IT industry has grown to be a would class industry.

8. Discuss the role of Travel and Tourism Industry.

9. (a) What are IT enabled business models?

(b) Discuss any of the ITES you know.

10. Write short notes (any two):-

(a) Value Chain Analysis

(b) Third Party Delivery Outsourcing

(c) Application Service Providers

(d) Strategic Outsourcing Strategies

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Group G: Operations Management

Paper IV: Supply Chain Management

Section A

1. Define the terms Supply Chain Management. Discuss various Models for the Supply Chain Decision Making.

2. What is Supply Chain Inventory Management? Discuss the term ‘Economic Order Quantity’ in detail.

3. What Mathematic background does the supply chain solution require?

4. What are customer centric organizations? How can corporate profitability be achieved through supply chain management?


(a) Supply Chain Analysis

(b) Recorder Point Models

(c) Inventory Optimization

(d) Strategic Practice of Logistics Management.

Section B

6. Discuss the role of Vendor Partnership in Supply Chain Management.

7. How does the supply chain get’s managed through software like SAP-R/3 or Lotus Notes?

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8. How the supply chain management does relate to Enterprise Resource Planning?

9. Discuss the terms :-

(a) E-Procurement (b) E-Logistics


(a) Integrated Approach for Effective Management

(b) Distribution Channel Design

(c) Strength Supply chain

(d) Business Objects in SCM.

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Paper V: Operations Management

Section A

1. Enlist Techno-commercial considerations of modern industries which are of paramount importance, in order to ensure effective and meaningful operations management.

2. What do you mean by aggregate planning? Explain the various methods and strategies of aggregate planning.

3. An automobile component has the plan of buying a mould machine which can manufacture 1,70,000 goods part per year. The mould machine is a part of a product line. The system efficiency of the product line is 85%

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(a) What is the required system capacity?

(b) Assume that it takes 100 second to mould each part and the plant operates 2000 Hrs per year. If the mould machines are used only 60% of the time and are 90% efficient, what is the actual output of the mould machine per hour?

(c)How many mould machines would be required?

4. What do you mean by material planning? Explain ‘Material Requirement planning (MRP)’ and Inventory control’ techniques of material planning.


(a) Computer Integrated Manufacturing Systems (CIMS)

(b)Advanced Production Inventory Management systems (APIMS)

(c) Flexible manufacturing system

(d)Scientific stress management

Section B

6. Discuss the nature and scope of supply chain management. How the performance of SCM is measured?

7. Discuss the need for production planning and control under the present situation in Indian industry.

8. Write short note on:-

(a)Flexible manufacturing system

(b)Lean production

9. Discuss any four modern concepts developed by Japanese for world class quality manufacturing.

10. Discuss with suitable examples waiting line analysis for services important.

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Paper VI: Manufacturing Economics

Section A

1. Define Manufacturing Economics. Explain the scope and use of economic analysis.

2. Describe the quantitative methods of alternative evaluation. Explain the long and short term consequences.

3. Define Replacement Analysis. Explain the role of Replacement Analysis in Decision making.

4. What is Econometric and econometric model? Enlist the different types of Econometric Models and explain them.

5. (a) Describe the principle of Financial and Cost Accounting

(b) Explain cost control interpretation and use of Accounting

Section B

6. (a) Distinguish between:-

(1) Fixed Cost and Variable Cost

(2) Direct cost and Indirect Cost

(b) Explain how cost behavior influences the decision making of a firm.19




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7. Describe Depreciation. Explain the methods of depreciation.

8. Define Cost benefit analysis. Explain the process of evaluation of investment analysis.

9. Explain the nature and managerial use of production function. Describe the isoquant and IO cost curves.


(a) Modeling

(b) Discounted cash flows

(c) Semi variable cost analysis

(d) Simulation of manufacturing system

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Group H: Banking & Financial Services Management

Paper IV: Basics of Financial Accounting for Bankers

Section A

1. A potential investor is considering the purchase of a bond of that has the following characteristics the bonds pays 8% per year on its Rs. 1000 principal or face value. The bond will mature in 20 years. At maturity, the bond holder will receive interest for year 20 plus the Rs. 1000 face value. What is the maximum

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purchase price that should be paid for this bond if investor requires a 10% rate of return?

2. XZY company is considering the purchase of one of the following machines, whose relevant data are as given below:

Particulars Machine X Machine Y

Estimated life 3 years 3 years

Capital cost (in Rs) 90,000 90,000

Earnings After tax: - Year 1 40,000 20,000

Year2 50,000 70,000

Year3 40,000 50,000

The company follows the straight line method of depreciation; the estimated salvage value of both the types of machine is zero. Show the most profitable based on:-

(i) Payback Period

(ii) Net present value assuming @ 10% cost of capital. The discount factors are as follows:

Year 1 2 3 4 5

PVF (10%) 0.909 0.826 0.751 0.683 0.621

3. What is an Accounting standard? What are the major benefits of Accounting standard?

4. Briefly discuss the basic accounting concepts.

5. Prepare a two – column cash book (with cash discount columns) of Mr. Bhavesh.

2008

Mar 1 Opening cash balance Rs. 2,70021




www.nitgsm.edu.in-------------------------------------------------------------------------------------------------------------------------------------- 2 Received Rs. 980 from Rahul and cash discount allowed to him Rs.20.

3 Paid Rs. 880 to Amol in settlement of his account for Rs. 900.

4 Cash sales Rs.1, 700

5 Cash purchases Rs. 2,250

6 Paid Rs.675 to Ramesh and discount allowed by him Rs. 25.

10 Deposited Rs.400 in IDBI Bank

14 Received Rs 1560 through cheque from Suresh after allowed him a cash discount of Rs 40. The cheque was deposited in bank on the same day.

18 Issued a cheque of Rs 135 towards advertisement expenses.

22 Received Rs 1,150 through cheque from Rushikesh after allowing him a discount of Rs 50 The cheque was immediately deposited in bank.

25 Mr. Bhavesh withdraws Rs 1000 for personal extension through cheque.

29 Cash sales Rs 1800.

29 Deposited cash in bank in excess of Rs 500

Section B

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www.nitgsm.edu.in--------------------------------------------------------------------------------------------------------------------------------------6. From the following information given by the Accountant, prepare A bank

Reconciliation Statement as on 31st Dec. 2008 cash book balance (debit) Rs 5000.

(1) The following cheque were issued but not yet presented for payment:-

(a) Cheque in favour of Mr. Ram for 300 dated 27 Dec. 08.

(b) Cheque in favour of Mr. Rahim for Rs. 750 dated 31st Dec. 08

(2) The following cheques were paid into the bank cleared and credited by the bank on the dates mentioned.

(a) A cheque from John Rs 1000 cleared on 1st Jan 2009

(b) A cheque from Mr. Singh Rs 750 cleared on 5th Jan. 2009.

(3) The bank as per standing instruction, paid insurance premium of Rs 300 on 28th Dec. 08 and the bank intimation was received on 5Jan. 09.

(4) The bank has received from clients. Rs 3500 being the collection on 26th Dec 08 but credit intimation was received on 10 Jan. 2009 only

(5) Bank charges Rs 50 towards Ledger folio charges on 30th Dec. 08.

(6) The bank had credited out account with Rs 10,000 on 28 Dec. 2008 wrongly due to some other clients and reversed it on 28 Jan. 2009.

(7) Explain the concept of leasing. What are its advantages and limitations?

(8) Define balance sheet. Describe how assets liabilities are classified and also prepare an imaginary balance sheet of bank in order of permanence.

(9) Universal Bank LTD gives you the following particulars from their books for the year ended 31.3.2008. You are required to prepare profit and Loss Account for the year ending 31st March 2008 and balance sheet as on that prescribed form.

Particulars Debit Rs. Credit Rs.

Subscribed capital :5000 equity 23




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Reserve Fund 2,50,000

Loans, cash credit T and overdrafts 2,85,000

Premises 50,000

Indian Govt. Securities 4,00.000

Current Deposits 1,00,000

Fixed Deposits 1,25,000

Saving bank Deposits 50,000

Salaries 28,000

General expenses 27,400

Rent, Rate and Taxes 2,300

Directors fecs 1,800

Profit and Loss Account (1.4.2007) 16,000

Interest and discount 1,28,000

Stock of stationary 8,500

Bill purchased and discounted 46,000

Interim dividend paid 17,000

Recurring Deposits 20,000

Shares 50,000

Cash-in-hand and with R.B.I. 1,93,000

Money at call and short notice 80,000

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The following adjustments should be considered.

(a) Provision for bad and doubtful is required to be made at Rs. 5,000

(b) Interest accrued on investments was Rs 8,000

(c) Rebate on bill discounted amounts to Rs 380.

(d) Interim dividend declared was @ 4% actual.

(e) Endorsement made on behalf of customer total Rs 1,15,000

(f) Charge depreciation on premises@ 4%.

11.Briefly discuss the norms of corporate governance in the Indian Banking Sector.

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Paper V: Portfolio Management

Section A

1. Define the term investment as it relates to securities investment Explain the nature and scope of investment Decisions.

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2. R.S. Varma is considering investing in a bond currently selling for Rs 8785.07. the bond has four years to maturity, a Rs 10,000 face value, and a 8% coupon rate. The next annual interest payment is due our year from today. The approximate discount factor for investment of similar risk is 10%.

(i) Calculate the intrinsic value of the bond. Based on this calculation, should Verma purchase the Bond?

(ii) Calculate the YTM of the bond. Based on this calculation, should Verma purchase the bond?

3. Define the term credit rating. What are the advantage and disadvantage of credit rating?

4. What is the benefit in analyzing the market and alternative industries before investment in individual securities?

5. What is the relationship between technical analysis and efficient markets? Explain in detail.

Section B

6. In terms of beta co-efficient measure, define what is mean by an “aggressive” and “defensive” security portfolio. What are the criticisms of beta analysis?

7. How is a Constant Rupee plan different than a Constant Ratio plan? Discuss.

8. What are the different kinds of investment companies? Do their strategies in portfolio Management differ from individual?

9. Discuss the role of private sector Mutual Funds in India.

10.What is treasury Management? Explain its scope and function.

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Paper VI: Bank Financial Management

Section A

1. Explain the management of various risks associated with deployment of funds profitability in various avenues such as loans, securities, project finance.

2. What are the major areas covered under financial management including strategic planning, asset liability management and risk management?

3. How the computation and analysis of Bank profits is done by using various tools and techniques.

4. Describe the idle characteristics of Bank capital. Also explain the need for Bank capital.

5. Write notes on:-

(a) Elements of Divided decisions

(b) Fundamental Stock Valuation

Section B

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www.nitgsm.edu.in--------------------------------------------------------------------------------------------------------------------------------------6. Define the Credit Risk Management. What is the various underlying risk in relation

to credit risk?

7. Explain the various objectives of liquidity management. What are the various Policies and Plan formulated in recognizing the distinct liquidity needs?

8. How a suitable management Strategies can be developed to synchronize and liquidity needs?

9. Explain RBI’s policy and its impact on liquidity Adjustment Facility.


(a) Treasury Management

(b) Role of Treasury and ALCO in ALM

(c) Nominal and Real interest rates

(d) Money Market

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4th semester rtm nagpur university summer 2010 examination ... · rtm nagpur university summer 2010...

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