5 amazon search secrets to leverage for your own website

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”How to Optimize Your Amazon Listings to Convert Customers & Climb the Search Ranks" What your Amazon business NEEDS to increase sales.

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”How  to  Optimize  Your  Amazon  Listings  to  Convert  Customers  &  

Climb  the  Search  Ranks"

What  your  Amazon  business  NEEDS  to  increase  sales.  

What  is…….

James  Thompson,   Digital  Marketing  Associate  &  Content  Coordinator  at  Skubana

Skubana is  an  all-­‐in-­‐one  ERP  system  designed  to  automate  &  simplify  your  e-­‐commerce  business  with  one  platform  all  on  the  cloud:  

• From  Orders,  Inventory,  P.O’s,  Shipments,  Customers,  Products&  Analytics• Fulfill  anyway  you  want  with  one-­‐click  integrations:  

• In-­‐House,  3PL,  Dropshipping&  FBA• Our  software  is  built  by  e-­‐commerce  sellers  for  e-­‐commerce  sellers

Work  Smart.  Sell  More.

Where  do  you  go  when  you  want  to  see  if  a  product   is  worth  

buying?Optimized  Amazon  Listing  Breakdown:

• Disclaimer  on  Product  Quality

• Analyzing  Your  Product  Listing  Title

• Utilizing  Photos  to  Influence  Purchasing  Behavior

• Optimizing  Your  Bullet  Points

• Creating  Compelling  Product  Descriptions

• The  Importance  of  Positive  Product  Reviews

THREE  TIMES  as  many  customers  will  search  for  products  on  Amazon,  as  opposed  to  Google.

If  you  wouldn’t  buy  it,  don’t  sell  it.  It’s  that  simple.  

Quality  products  &  a  good  reputation  go  a  long  way  with  winning  

Amazon  overA Quick  Disclaimer  on  Product  Quality:  

• Your  products  NEED  to  be  legitimate

• Amazon  customers  want  great  product  selection  &  convenience  for  a  great  price

• Amazon’s  search  is  designed  so  that  quality  &  relevant  products  rank  higher

• If  customers  react  negatively  to  your  products  Amazon  WILL demote  you

How  to  Optimize  Your  Product  Title  on  Amazon:

• Your  Title  is  a  Sneak  Preview  Into  Your  Product

• Make  sure  you  put  EVERY relevant  keyword  into  your  title

• The  title  should  also  describe  the  product  by  including:

• Brand,  name,  size,  quantity,  color  &  component  materials• 4  -­‐5  targeted  keywords  is  ideal

When  customers  still  have  questions  about  your  products  you  stop  converting  them.

Let’s  take  a  look  at  an  optimized  title…..

Take  note  how  they  cover  all  of  the  essentials:  

• Brand,  product,  popular  compatible  models,  relevant  keywords• It’s  informative  &  focuses  on  all  the  right  content  • I  know  what  I’m  clicking  into  after  reading  this  title  

Lastly,  check  out  the  reviews  935!

Anker  has  an  amazing  listing  title:  

Note  the  difference  in  reviews between  the  Anker.

Chargehub‘s title  leaves  me  with  a  lot  of  questions  as  a  customer:

• There’s  a  huge lack  of  keywords• And,  there’s  no  focus  on  compatible  models,  #  of  ports  etc.

Chargehub’s Title  Leaves  Us  Guessing

Validate  your  titles  effectiveness:

Keyword  Planner  w/  Google  Adwords,   lets  you  see  what  the  most  searched  keywords  on  Google  are  and  related  keywords

A  little  bit  of  research  goes  a  long  way  in  optimizing   your  titles  &  listings  on  Amazon

Validate  your  titles  effectiveness  w/  Amazon:

One  of  your  best  friends  when  it  comes  to  relevant  keywords  is  Amazon’s  search  bar:

• Utilize  this  as  much  as  possible   to  further   build  your  keywords  list

Photos  Influence  Purchasing  Behavior:

You  only  get  one  chance  to  make  a  good   first  impression  and  win  the  conversion:

• High  quality,  high   resolution  and  relevant  images  go  a  long  way  in  your  Amazon  product   listing.

• The  primary  Amazon  image  should  be  at  least  1000  x  1000  for  customers  to  fully  utilize  the  zoom-­‐in   feature  and  see  granular  details  of  the  product.

• Be  sure  to  utilize  all  6  secondary  images  to  showcase  variety  and  usage  of  your  product

Always  keep  in  mind  Amazon’s   Image  

Guidelines    

Bullet  Points  are  the  Silver  Bullet:Bullet  points  make  it  easier  for  your  customers  to  read  your  listing

Utilize  five  keyword-­‐rich  bullet  points  that  clearly  outline  your  products   features:

• Include  what  the  item  comes  with,   safety  information,   tech  specs,  etc.

• Take  note  of  the  highlighted   sections:• Let  your  customers  FULLY understand  your  product

Create  Compelling  Product  Descriptions:

• Tell  the  story  of  how  your  product  will  fit  into  the  lives  of  the  customer

• Your  listing  should  entice  the  customer  to  make  a  purchase  and  answer  the  question  of  why  they’re  purchasing   from  you

• This  is  the  final opportunity   to  make  the  conversion

Positive  Reviews  Leave  a  Positive  Impression:

• Think  of  the  last  thing  you  purchased  online• How  did  you  hear  about  it?  Would  you  have  purchased   it  if  you  heard  

negative  things  about  it?  

• Amazon’s  algorithm  filters  out  products  with  negative  reviews• Don’t  get  discouraged  – ask  friends/family   to  purchase  &  test  your  products• Offer  free  trials  or  samples  in  exchange  for  customers  posting   legitimate  

reviews

• Address  negative  reviews  RIGHT  AWAY!• Encourage  customers  to  contact  you  with  a  ‘100%  customer  

satisfaction  guarantee’• They’ll  more  likely  contact  you  rather  than  post  a  negative  review

Thanks  for  listening  &  be  sure  to  contact  us  with  any  and  all  optimization  questions!

[email protected]

Make  smarter  choices  for  your  Amazon  business  

Amazon  Search  Engine  Results  Placement  (SERP)  Optimization

EXAMPLE:

§ A  customer  searches  for  “legotreehouse”

§ They  click  through  to  this  Product  Detail  Page

§ Amazon  chooses  one  seller

§ That  seller’s  details  go  in  the  Buy  Box  

WHAT  DOES  THIS  MEAN?

WHAT  IS  THE  BUY  BOX?

BUY  BOX  WINNER:

§ This  seller’s  info  appears  in  “sold  by”

§ If  the  customer  clicks  “add  to  cart,  this  seller  is  awarded  the  sale

§ This  seller  is  called  the  “winner”  of  the  Buy  Box

WHAT  DOES  THIS  MEAN?

§ This  seller  will  make  far   more  sales  than  any  other  seller  for  that  product          (>90%)

WHAT  IS  THE  BUY  BOX?

HOW  DO  WE  GET  TO  THE  PDP?

§ Most  people  type  into  the  search  toolbar

§ Some  estimates  place  greater  than  70%  of  all  Amazon  sales  through  the  search  toolbar

§ Amazon  beats  Google  4:1  in  product  related  searches

WHAT  DOES  THIS  MEAN?

§ Your  products  need  to  show   up  in  the  search  results  if  you  want  to  get  sales

WE  SKIPPED  A  STEP…

HOW  DOES  AMAZON  RANK  PRODUCTS  ON  THE  RESULTS  PAGE?

§ A9  Search  Algorithm

§ www.a9.com

HOW  DOES  IT  WORK?

§ “Relevance  is  in  the  eye  of  the  consumer”

§ “Combine  multiple  relevance  features”

§ “Continuous  Improvements”

THE  A9 SEARCH  ALGORITHM

KNOWN  A-­‐9  ALGORITHM  VARIABLES*We ”know” certain  parts  of  the algo,  but  don't  know  their  exact  weight:

q Whether  all  the  aforementioned  fields  have  content

q Sponsored  Ads  Clickthroughq Sponsored  Ads  Conversion  Rateq Sponsored  Ads  Salesq Tied  to  parent/child  variation  

listingq At  least  1000  historical  glance  

views  -­‐ to  get  a  product  initially  ranked

q At  least  5  purchases  -­‐ to  get  a  product  initially  ranked

q Total  Conversion  Rateq Conversion  Rate  when  using  a  

particular  keyword  in  the  Amazon  search  toolbar

q Clickthrough rateq Total  Sessionsq Total  Sales  (hourly,  30-­‐day  &  some  

historical  measure)q Refund  Rateq Keyword  placement  in  Title,  Bullet  

Points,  first  250  Characters  of  Description,  and  Search  Terms

KNOWN  A-­‐9  ALGORITHM  VARIABLESThese  areas  wade  into  more  speculation:

q Reviews  -­‐ total,  recency,  star  ratingq Answered  Customer  Questions*q Inventory  Levels*q Whether  or  not  there  is  an  FBA  

offer  on  the  listing*q Number  of  offers  against  the  listingq Product  Listing  Ageq Product  Videos  -­‐ Vendor  only*q A+  Detail  Content  -­‐ Vendor  onlyq Customer  images  &  Videos*q Keywords  in  Customer  Reviews

q Content  Recencyq Bounce  Rateq Add  to  Carts*q Hi  Res  Product  Imagesq Keyword  placement  in  more  than  

one  area  (title  &  bullet  points)*q Keyword  densityq Order  of  keywords  in  Title,  bullet  

points,  descriptionq Backlinks  to  the  PDPq Verified  Purchase  Reviews  -­‐ total  &  

recency*

PRIORITIZE  TO  GET  THE  BEST  RESULTS

1. Provide  High  Quality  images,  titles,  bullet  points,  etc.  (aim  for  great  conversion)

2. Include  optimal  keywords  in  your  product  title,  bullet  points,  description,  search  terms  and  ads

3. Utilize  Sponsored  Ads  (for  keyword  research  and  for  organic  benefits)

FEW  BRANDS MAXIMIZE  SALES  WHILE  CONTROLLING  AMAZON:

SPONSORED  ADS

SPONSORED  ADS

EXAMPLE  REPORT

This  sponsored  ads  report  can  be  a  useful   tool  for  organic  optimization

ADDITIONAL  KEYWORD  TOOLS  (PAID)

q AMZSharkq Keyword  Tool  DominatorqMerchant  Wordsq SoovleqWordStreamq Concentrateq FreshKeyq Keyword  Inspector

WWW.BUYBOXEXPERTS.COM

Improving search and search rankings on your own website

BEN LACKSENIOR DIRECTORMARKETING AND BUSINESS [email protected]

ABOUT SWIFTYPE

Founded January 2013

$23M in venture funding by NEA & Y Combinator

30+ Employees, HQ in San Francisco

Largest independent search provider on the Internet

ABOUT SWIFTYPE

500,000+ websites, 4 billion+ queries/month

OPTIMIZING SITE SEARCH

Optimizing your product rankings on Amazon and organic search is challenging enough - but this should not be the case for your own search.

How can you ensure search on your own site is optimized to drive sales?

AGENDA

Tips to optimize site search1. Create a rich search index2. Location, location, location3. Don’t overlook analytics4. Customize search results and relevance

algorithm5. Capitalize on organic search traffic

INDEXING

Create a rich search index

INDEXING

title

Search/sort by: title

INDEXING

brand

Search/sort by: brand

INDEXING

reviews

Search/sort by: reviews

INDEXING

review

Search/sort by: SKU

SKU

INDEXING

Implementation

INDEXING

Indexing determines the experience

Customize and adapt search for your products/users

INDEXING

filter results by brand, review, price, etc.

Indexing determines the experience

INDEXING

filter the initial search by gender, price, etc.

Indexing determines the experience

INDEXING

segmented autocomplete by content type

Indexing determines the experience

LOCATION

Location, location, location

A large search box placed prominently in the center of the page can cause up to 40% of users to search, and users who search convert at a 50% higher rate.

LOCATION

Don’t overlook analytics

• Look at top searches on site to see most popular products and use this to configure homepage and promotions

• Also look at top searches with no results to identify products you should stock

TOP SEARCHES & TOP SEARCHES WITH NO RESULTS

RANKING

• Drag and drop to rearrange search results based on clickthrough behavior

• Add in results that don’t appear by default• promote high margin

products• feature unsold

inventory at top of results

Customize results and relevance

WEIGHTS

• Tune your entire algorithm

• Based on Swiftype meta data that you add to your account

Customize results and relevance

SEO

Capitalize on organic trafficCustomer spotlight: UPS Battery Center• Orders increased by 140%• Revenue increased by 125%• Conversion rates improved by 116%• 10x decrease in inbound phone calls• Sales reps able to find products more easily

SEO

Capitalize on organic traffic

• Created landing pages for products not in stock• Captured organic traffic on these pages• placed search prominently on these pages to drive them to

other products• Searches on site also generated actionable analytics about

what products customers wanted

LANDINGPAGES

NAVIGATION

SITE SEARCH

SEARCH ANALYTICS

Questions?