5 DIMENSIONS OF REP RISK

A Proactive bird’s eye monitor 5 Dimensions of REP Risk

RISK RADAR

CUSTOMERS

• HOW MANY CUSTOMERS ARE EXPECTED TO CHURN IN THE NEXT 1-2 MONTHS?

• WHAT HAS BEEN THE TREND FOR PAST 15 MONTHS?

• WHAT IS THE IMPACT ON RESIDENTAL CUSTOMER EQUIVALENT?

• WHAT IS THE DISTRIBUTION OF CUSTOMERS BASED ON THEIR LIFE TIME VALUE?

POSITION

• HOW IS OUR STANDING ON OUR CURRENT POSITION?

• WHAT IS THE IMPACT OF WEATHER ON OUR POSITION?

• DO I HAVE THE RIGHT HEDGING STRATEGY BASED ON MY FORECAST?

BILLING AND RECONCILLATION

• HOW MANY HIGH VALUE CUSTOMERS HAVE BILLING ISSUES?

• HOW GOOD HAS BEEN OUR BILLING AND RECONCILLATION PROCESS OVER TIME?

FINANCIAL

• HOW WELL ARE WE DOING ON OUR EXPECTED GROSS MARGIN?

• HOW FAR ARE WE FROM OUR TARGET?

• HAVE WE RECOVERED ALL OUR BAD DEPT?

• HOW WELL ARE WE DOING ON COLLECTIONS?

MARKET

• WHERE DOES ENERGY’S PRICING STAND AMONST THE COMPETITORS?

• DID WE MEET OUR PLANNED CUSTOMER ACQUISITIONS TARGETS?

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