5. ethical and social impact of information systems ethical and social impact of information systems...

5.5.

ETHICAL AND SOCIAL ETHICAL AND SOCIAL IMPACTIMPACT

OFOF

INFORMATION SYSTEMSINFORMATION SYSTEMS


OFOF


5.1

INFORMATION SYSTEMINFORMATION SYSTEMINFORMATION SYSTEMINFORMATION SYSTEM

INFORMATION INFORMATION

SYSTEMSYSTEM

BUSINESS BUSINESS

CHALLENGECHALLENGE

BUSINESS BUSINESS

SOLUTIONSSOLUTIONS

MANAGEMENTMANAGEMENT

INFORMATIONINFORMATION

TECHNOLOGYTECHNOLOGY

ORGANIZATIONORGANIZATION

5.2

MORAL RISKS OF NEW TECHNOLOGYMORAL RISKS OF NEW TECHNOLOGY

INCLUDE INFO SYSTEMS ISSUES IN INCLUDE INFO SYSTEMS ISSUES IN CORPORATE ETHICAL POLICIESCORPORATE ETHICAL POLICIES

ETHICSETHICS

PRINCIPLES OF RIGHT AND WRONGPRINCIPLES OF RIGHT AND WRONG

USED BY INDIVIDUALSUSED BY INDIVIDUALS

AS FREE MORAL AGENTSAS FREE MORAL AGENTS

TO GUIDE BEHAVIORTO GUIDE BEHAVIOR

**

5.3

MORAL DIMENSIONS OF THE INFORMATION AGE

MORAL DIMENSIONS OF THE INFORMATION AGE

• INFORMATION RIGHTS & INFORMATION RIGHTS & OBLIGATIONSOBLIGATIONS

• PROPERTY RIGHTSPROPERTY RIGHTS

• ACCOUNTABILITY & CONTROLACCOUNTABILITY & CONTROL

• SYSTEM QUALITYSYSTEM QUALITY

• QUALITY OF LIFEQUALITY OF LIFE

**

5.4

INFORMATION & INFORMATION & TECHNOLOGYTECHNOLOGY

ETHICAL, SOCIAL & POLITICAL ISSUES

ETHICAL, SOCIAL & POLITICAL ISSUES

INDIVIDUALINDIVIDUAL

SOCIETYSOCIETY

POLITYPOLITY

QUALITY OF LIFEQUALITY OF LIFE

ETHICAL ISSUESETHICAL ISSUES

SOCIAL ISSUESSOCIAL ISSUES

POLITICAL ISSUESPOLITICAL ISSUESINFORMATION INFORMATION RIGHTS RIGHTS &OBLIGATIONS&OBLIGATIONS

PROPERTY PROPERTY RIGHTS & RIGHTS & OBLIGATIONSOBLIGATIONS

ACCOUNTABILITY ACCOUNTABILITY & CONTROL& CONTROL

SYSTEM SYSTEM QUALITYQUALITY

5.5

TECHNOLOGY TRENDS & ETHICAL ISSUES

TECHNOLOGY TRENDS & ETHICAL ISSUES

• COMPUTING POWER DOUBLES EVERY 18 COMPUTING POWER DOUBLES EVERY 18 MONTHSMONTHS

• ADVANCES IN DATA STORAGEADVANCES IN DATA STORAGE• ADVANCES IN DATA MINING ADVANCES IN DATA MINING

TECHNIQUESTECHNIQUES• ADVANCES IN TELECOMMUNICATIONS ADVANCES IN TELECOMMUNICATIONS

INFRASTRUCTUREINFRASTRUCTURE

**

5.6

ETHICS IN AN INFORMATION SOCIETY


• RESPONSIBILITY: Accepting costs, RESPONSIBILITY: Accepting costs, duties, obligations for decisionsduties, obligations for decisions

• ACCOUNTABILITY: Assessing ACCOUNTABILITY: Assessing responsibilities for decisions & actionsresponsibilities for decisions & actions

• LIABILITY: Must pay for legal damagesLIABILITY: Must pay for legal damages• DUE PROCESS: Insures laws are applied DUE PROCESS: Insures laws are applied

properlyproperly

**

5.7



ETHICAL ANALYSIS:ETHICAL ANALYSIS:• IDENTIFY, DESCRIBE FACTSIDENTIFY, DESCRIBE FACTS• DEFINE CONFLICT, IDENTIFY VALUESDEFINE CONFLICT, IDENTIFY VALUES• IDENTIFY STAKEHOLDERSIDENTIFY STAKEHOLDERS• IDENTIFY OPTIONSIDENTIFY OPTIONS• IDENTIFY POTENTIAL CONSEQUENCESIDENTIFY POTENTIAL CONSEQUENCES

**

5.8



ETHICAL PRINCIPLES:ETHICAL PRINCIPLES:• TREAT OTHERS AS YOU WANT TO BE TREATEDTREAT OTHERS AS YOU WANT TO BE TREATED• IF ACTION NOT RIGHT FOR EVERYONE, NOT IF ACTION NOT RIGHT FOR EVERYONE, NOT

RIGHT FOR ANYONERIGHT FOR ANYONE• IF ACTION NOT REPEATABLE, NOT RIGHT AT IF ACTION NOT REPEATABLE, NOT RIGHT AT

ANY TIMEANY TIME• PUT VALUE ON OUTCOMES, UNDERSTAND PUT VALUE ON OUTCOMES, UNDERSTAND

CONSEQUENCESCONSEQUENCES• INCUR LEAST HARM OR COSTINCUR LEAST HARM OR COST• NO FREE LUNCHNO FREE LUNCH

**5.9

ACM CODE OF PROFESSIONAL CONDUCT

ACM CODE OF PROFESSIONAL CONDUCT

• CONTRIBUTE TO SOCIETY & HUMAN WELL-CONTRIBUTE TO SOCIETY & HUMAN WELL-BEINGBEING

• AVOID HARM TO OTHERSAVOID HARM TO OTHERS• BE HONEST & TRUSTWORTHYBE HONEST & TRUSTWORTHY• HONOR PROPERTY RIGHTS; COPYRIGHTS; HONOR PROPERTY RIGHTS; COPYRIGHTS;

PATENTSPATENTS• GIVE CREDIT FOR INTELLECTUAL PROPERTYGIVE CREDIT FOR INTELLECTUAL PROPERTY• ACCESS ONLY AUTHORIZED RESOURCESACCESS ONLY AUTHORIZED RESOURCES• RESPECT PRIVACY OF OTHERSRESPECT PRIVACY OF OTHERS

**5.10

INFORMATION RIGHTSINFORMATION RIGHTSPRIVACY: Right to be left alonePRIVACY: Right to be left alone

FAIR INFORMATION PRACTICES (FIP):FAIR INFORMATION PRACTICES (FIP):• NO SECRET PERSONAL RECORDSNO SECRET PERSONAL RECORDS• INDIVIDUALS CAN ACCESS, AMEND INDIVIDUALS CAN ACCESS, AMEND

INFORMATION ABOUT THEMINFORMATION ABOUT THEM• USE INFO ONLY WITH PRIOR CONSENTUSE INFO ONLY WITH PRIOR CONSENT• MANAGERS ACCOUNTABLE FOR DAMAGE DONE MANAGERS ACCOUNTABLE FOR DAMAGE DONE

BY SYSTEMSBY SYSTEMS• GOVERNMENTS CAN INTERVENEGOVERNMENTS CAN INTERVENE

**

5.11

U.S.FEDERAL PRIVACY LAWSU.S.FEDERAL PRIVACY LAWS

GENERAL FEDERAL PRIVACY LAWS:GENERAL FEDERAL PRIVACY LAWS:

Freedom on Information Act, 1968Freedom on Information Act, 1968

Privacy Act of 1974Privacy Act of 1974

Electronic Communications Privacy Act of 1986Electronic Communications Privacy Act of 1986

Computer Matching and Privacy Protection Act of Computer Matching and Privacy Protection Act of 19881988

Computer Security Act of 1987Computer Security Act of 1987

Federal Managers Financial Integrity Act of 1982Federal Managers Financial Integrity Act of 1982

**

5.12

U.S.FEDERAL PRIVACY LAWSU.S.FEDERAL PRIVACY LAWS

PRIVACY LAWS AFFECTING PRIVATE PRIVACY LAWS AFFECTING PRIVATE INSTITUTIONS:INSTITUTIONS:

Fair Credit Reporting Act, 1970Fair Credit Reporting Act, 1970

Family Education Rights & Privacy Act of 1978Family Education Rights & Privacy Act of 1978

Right to Financial Privacy Act of 1978Right to Financial Privacy Act of 1978

Privacy Protection Act of 1980Privacy Protection Act of 1980

Cable Communications Policy Act of 1984Cable Communications Policy Act of 1984

Electronic Communications Privacy Act of 1986Electronic Communications Privacy Act of 1986

Video Privacy Protection Act of 1988Video Privacy Protection Act of 1988

**

5.13

INTELLECTUAL PROPERTYINTELLECTUAL PROPERTY

INTELLECTUAL PROPERTY: Intangible INTELLECTUAL PROPERTY: Intangible creations protected by lawcreations protected by law

TRADE SECRET: Intellectual work or TRADE SECRET: Intellectual work or product belonging to business, not in product belonging to business, not in public domainpublic domain

COPYRIGHT: Statutory grant protecting COPYRIGHT: Statutory grant protecting intellectual property from copying by intellectual property from copying by others for 28 yearsothers for 28 years

**5.14

INTELLECTUAL PROPERTYINTELLECTUAL PROPERTY

TRADE MARK: Legally registered mark, TRADE MARK: Legally registered mark, device, or name to distinguish one’s device, or name to distinguish one’s goodsgoods

PATENT: Legal document granting owner PATENT: Legal document granting owner exclusive monopoly on an invention for 17 exclusive monopoly on an invention for 17 yearsyears

**

5.15

NEW INFORMATION TECHNOLOGY: ACCOUNTABILITY, LIABILITY &

CONTROL

NEW INFORMATION TECHNOLOGY: ACCOUNTABILITY, LIABILITY &

CONTROL

ETHICAL ISSUES: ETHICAL ISSUES: Who is morally Who is morally responsible for consequences of use?responsible for consequences of use?

SOCIAL ISSUES: SOCIAL ISSUES: What should society What should society expect and allow?expect and allow?

POLITICAL ISSUES: POLITICAL ISSUES: To what extent To what extent should government intervene, should government intervene, protect?protect?

**5.16

SYSTEM QUALITY: DATA QUALITY & SYSTEM ERRORS

SYSTEM QUALITY: DATA QUALITY & SYSTEM ERRORS

ETHICAL ISSUES: ETHICAL ISSUES: When is software or When is software or service ready for release?service ready for release?

SOCIAL ISSUES: SOCIAL ISSUES: Can people trust Can people trust quality of software, services, data?quality of software, services, data?

POLITICAL ISSUES: POLITICAL ISSUES: Should Congress Should Congress or Industry develop standards for or Industry develop standards for software, hardware, data quality?software, hardware, data quality?

**5.17


CENTRALIZATION VS. DECENTRALIZATIONCENTRALIZATION VS. DECENTRALIZATION

RAPID CHANGE: Reduced response time to RAPID CHANGE: Reduced response time to competitioncompetition

MAINTAINING BOUNDARIES: Family, work, MAINTAINING BOUNDARIES: Family, work, leisureleisure

DEPENDENCE AND VULNERABILITYDEPENDENCE AND VULNERABILITY

COMPUTER CRIME & ABUSECOMPUTER CRIME & ABUSE

**

5.18

QUALITY OF LIFEQUALITY OF LIFEEMPLOYMENT: Trickle-down technology; reengineering job EMPLOYMENT: Trickle-down technology; reengineering job

lossloss

EQUITY & ACCESS: Increasing racial & social class cleavagesEQUITY & ACCESS: Increasing racial & social class cleavages

HEALTH RISKS: HEALTH RISKS: • REPETITIVE STRESS INJURY (RDI)REPETITIVE STRESS INJURY (RDI)• CARPAL TUNNEL SYNDROME (CTS)CARPAL TUNNEL SYNDROME (CTS)• COMPUTER VISION SYNDROME (CVS)COMPUTER VISION SYNDROME (CVS)• TECHNOSTRESS: Irritation, hostility, impatience, TECHNOSTRESS: Irritation, hostility, impatience,

enervation, fearenervation, fear• VDT RADIATIONVDT RADIATION

**

5.19

MANAGEMENT ACTIONS: A CORPORATE CODE OF ETHICS

MANAGEMENT ACTIONS: A CORPORATE CODE OF ETHICS

INFORMATION RIGHTS & INFORMATION RIGHTS & OBLIGATIONSOBLIGATIONS

PROPERTY RIGHTS & OBLIGATIONSPROPERTY RIGHTS & OBLIGATIONS

ACCOUNTABILITY & CONTROLACCOUNTABILITY & CONTROL

SYSTEM QUALITYSYSTEM QUALITY


**

5.20

LIABILITY ON THE INTERNETLIABILITY ON THE INTERNET

• LIBELLIBEL• COPYRIGHT INFRINGEMENTCOPYRIGHT INFRINGEMENT• PORNOGRAPHYPORNOGRAPHY• FRAUDFRAUD• JURISDICTION?JURISDICTION?

SEEK LEGAL ADVICE BEFORE SEEK LEGAL ADVICE BEFORE DEVELOPING WEB SITE...DEVELOPING WEB SITE...

**

5.21

5.5.


OFOF



OFOF


5.22

5. ethical and social impact of information systems ethical and social impact of information systems...

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