Workplace Evolution: A New StrategicA New StrategicValue Proposition for Facility Management

Nancy Johnson Sanquist | Vice President, Manhattan Software; IFMA Fellow and IFMA Foundation Board of Trustees

My Research 2001/2011

Mike Joroff, MIT and Mike Bell, Gartner

Current WE Research Projects

Academic Research-Workplace

IFMA Foundation Workplace Strategy Summit II June 2013 Wokefield Park UKJune 2013 Wokefield Park, UK

ISS Workplace 2020 Themes

Vision 2020 Continuous Vision 2020adaptation

Tech as enabler Urban areas Workplace amenities Workforce diversity Employee health & p y

wellness Workplace tensions Sustainability

Stan Davis 1990’s

My Blog 11/19/13

The Radically Connectedness Era

People and Places 3.01. People‐centric2. Tech enabled2. Tech enabled3. Shared resources4 CollaborativeVirtual 4. Collaborative5. Innovative/creative6 Adaptive/resilient

Workand Worker

VirtualWorkspace

6. Adaptive/resilient7. Sustainable8 Performance based

PhysicalWorkspaceOffice

B ilding 8. Performance‐based9. Effective‐efficient‐

experiential‐expressive

Building

Suburbs Cityexperiential expressive

10.Unclear ownershipPlanet

People and Places 3.0

People‐centric Tech enabledTech enabled Shared resources CollaborativeCollaborative Innovative/creative Adaptive/resilientWork

and Worker

VirtualWorkspace

Adaptive/resilient Sustainable Performance based

and Worker

PhysicalWorkspace Performance‐based

Effective‐efficient‐experiential‐expressive

pOffice

Building

experiential expressive Unclear ownership

Suburbs City

Planet

In only 8 years…

ISS HR IssuesISS HR Issues

Managing talent is related to workplacerelated to workplace issues

Workplace 2.5: 2008-20013

“I Love Work”

Work as a Service

90,000 worldwide 45 000 in US alone45,000 in US alone 1 in 10 employed by

small-med. size bizsmall med. size biz By 2020, 65 million =

40% of workforce Work/life balance

important

ISS Vision 2020

Tech no longer heavyg y

Tech-enabled: Wrong Way

The Digital Nomadg

Nexus of ForcesPeople, Places, Things:  Enabled by technology

Increase performance and innovation

“Internet of Everything”

Information:Big Data & Analytics

VIRTUALVIRTUALVIRTUALVIRTUAL

Mobile +PHYSICALPHYSICAL

Reduce costsDevices +

AssetsAssets PlacesPlaces

Locations: Sustainable, Resilient, Agile

People Analytics:  Big Data, Analytics, Social Media

Who should beWho should be working with whom?

Where am I?

Where am I going& what’s near me?

Who has the best network?

How are my people working?

What are the patterns of activity?

Wearable Computingg

2013-2020

2020-2030

People and Place 3.0

Place-centric1 People-centric1. People centric2. Tech enabled3 Shared resources3. Shared resources4. Collaborative5 Innovative/creative

Workand Worker

VirtualWorkspace

5. Innovative/creative6. Adaptive/resilient7 Sustainable

and Worker

PhysicalWorkspace 7. Sustainable

8. Performance-based9 Effective efficient

OfficeBuilding

S C 9. Effective-efficient-experiential-expressive

Suburbs City

Planet expressive10.Unclear ownership

Workplace 1.0: 1960-1990’s

Late 80’s/early 90’s

Frank Duffy, The Father of WP

Duffy’s Framework

Workplace 2.0: 1990’s - 2008

Workplace 2.5: 2008-2013

Workplace 2.5: 2008-2013

Workplace 2.5: 2008-2013

Sharing Resources

Andrew Laing, PhD AECOM

Andrew Laing, PhD AECOM

The Blur…

Andrew Laing, PhD AECOM

Andrew Laing, PhD AECOM

Mozilla Office Paris March ‘13

“By doing so, we continue our mission of keeping the Web open and accessible to all by investing in our people, places, and leading products. All our Mozilla spaces are designed for use by our worldwide Mozilla Community (both paid staff and community volunteers) to hack, code, design, research, create, engage and contribute to the Mozilla mission”.

Google Campus London

King’s Cross London

• King’s Cross London• Argent Developerg• Google’s New Building

Frank Duffy…

Innovation Clusters

Workplace as Urban Revitalizer

Innovation and Creativity

Collaboration with Ratner Family Developers, Port of SF and Community yGroups & Corps.

Pier 70 mixed use development: 1000development: 1000 housing units, 2.2msf office space

d ti ti tiand artistic, creative spaces

Office campus of the pfuture which includes residential

Amazon and Seattle

Amazon and Vulcan Developer

Front Page of the NYT…

Recreating Las Vegas

Urban Revitalization: “Collisions, Community and Co-learning”

Downtown Project

Collaborative…Serendipitous

Workplace as a Service

NextSpace

New: NextKids

WeWork Hollywood

NextSpace

New: NextKids

Adam Neumann’s latest…

NYC Co‐working Spaces

Herahub, San Diego Paragraph, New York

Work Cottage, Grand RapidstheOffice, Santa Monica

Co‐creation space:  Quirky

Suburban Workplace:  Facebook’s Garage

Frank Gehry: Starchitect

The New Knowledge Campus: NVIDIAg p

Google Campus

Office as Laboratory

Office as Spacecraft

Arriving@iMeccag@

Innovation & Creativity

Welcome to Gensler’s Concept of HackingWelcome to Gensler s Concept of Hacking

Hacking the Office Building Box

Work on a Cruise Ship

Sustainable Initiatives

Bullitt Center Seattle

Sustainable & PM

Sociometrics

Google

Benchmarking

IPD

Manhattan Analytics

“Experience Factor”

Experiential ‐ Buzz

Experiential Las Vegas

The Planet…Loc IQ

Who owns all of this?

FM CRE CoreNetZurich $$

HRChiefDigitalOfficerOfficer

GartnerCase4space

CoreNet Super Nucleus

10 Workplace Trends

• Gamification and the future of Work (VIMtrek)Th i ti f (li id )• The consumerization of space (liquidspace)

• Return to emphasis on individual work space• Compression of space per person (now 151sf)Compression of space per person (now 151sf)• Performance & innovation become choice-driven• The end of command-and-control• We cannot innovate in isolation• HR is in the driver’s seat (employee development)• Leadership and the shift from physical to mental space• Leadership and the shift from physical to mental space• Measuring workplace ROI in real terms (Gensler’s Human

Calculator workplace productivity app)

Gartner Research

• “Designing New Office Workspaces for the Year 2020”

• “Leverage Design Ethnography to Boost Enterprise S i l N t ki S ”Social Networking Success”

• Maverick Research: “Pivoting from Silicon Systems to Human Systems: The New IT Charter ”to Human Systems: The New IT Charter.”

(IT) determine which technology changes are most likely to hit Your enterprise and begin evaluating their impact on your facility design”

IT Groups…come closest to having a charter to STRATEGICALLY

Your enterprise and begin evaluating their impact on your facility design

p gHelp the business improve the return on people investments.”

Barry Varcoe, CREy

Zurich FinancialZurich Financial

Who owns all of this?

Workspace StrategistWorkspace Strategist

Facility Management Work

VirtualWorkspaceg Work

and Worker

PhysicalyWorkspace

OfficeBuilding

Suburbs City

Planet

It i t !!!!It is up to you!!!!

… Urban ObservatoryUrban Observatory

Bill Mitchell, MIT Media Lab