5 LDV Meeting, Mugla, 25.10.13Debora Valletta

RoleUTC-Umbria Training Center

QualVET

Towards a reciprocal recognition of quality assurance systems in VET for Tourism

UTC Quality Assurance Policy

The integration of questionnaires within the

Quality System of U.T.C. Umbria Training

Centre

U.T.C. Umbria Training Center uses a Quality System based on ISO standard

9001: 2008 «System of quality management– Qualifications».

U.T.C. Umbria Training Center decided to use the above mentioned Quality

System to narrow and regulate its own job development; to finely manage

human resources, and establish qualitative objectives to limit, as much as

possible, non-conformity situations with the customers.

All business processes have their own operating procedures. The Q2-Q6-Q9

questionnaires will be ratified by the Quality System, during the annual

inspection, and will become operative within the system.

Management Training Course

Operating procedures

Update of the Mod. 07 A2, a register of projects presented by UTC and its Partners.

Definition of the project’s information on the course, re-examination control and planning: Mod. 07 E0.

Implementation of the re-examination activity and control: Mod. 08 B3.

Editing of the general programme of the course: Mod. 07 E1.

Approval of the programme: Mod. 08 B3.

Preparation of the weekly programme: Mod. 07 E2.

Approval course programme: Mod. 07 B3.

Questionnarie filled out by the students: Mod. 07 E7. Questionnarie filled out by the teachers: Mod. 07 E8.

Report filled out by a tutor: Mod. 07 E5

Final report filled out by the coordinator: Mod. 07 E4End

The questionnarie filled out by the students (Mod. 07 E7) will be replaced by the Q2 questionnaire. The Q2

questionnaire will be integrated in the Quality System.

The Q6 questionnarie, as the previous one, will be integrated within the described procedure, to evaluate the

post-training employability rate.

The quality procedure 08 02 (monitoring and evaluation) aims at monitoring and measuring the feeling of the

customer during the service delivery, evaluating the performances of the management system.

The Q9 questionnarie will be introduced within the quality procedure 08 02. The questionnaire will improve

the monitoring system of processes and products (supplies) to evaluate the achievement of scheduled

services.

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