5 steps and 20 seconds to audit your facebook page

13
FACEBOOK PAGE AUDIT the 5 step and 20 second

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Want to get discovered, liked and recommended on Facebook? When your Facebook Page is set up properly: People who are searching for your products or services find you. People who are interested in what you have to say like and recommend you. Check for these 
5 things on your Facebook Page 
to make sure that 
you’re set up for success!

TRANSCRIPT

Page 1: 5 Steps and 20 Seconds to Audit Your Facebook Page

Tina Hoang | Communications Manager - Strutta | t1nah

FACEBOOK

PAGE AUDITthe 5 step and 20 second

WHEN YOUR FACEBOOK PAGE IS SET UP PROPERLY

People who are searching for your products or services find you

People who are interested in what you have to say like and recommend you

CHECK FOR THESE 5 THINGS ON YOUR FACEBOOK PAGE TO MAKE SURE THAT YOUrsquoRE SET UP FOR SUCCESS

THE 20 SEC FACEBOOK PAGE AUDIT

Do you have strong profile amp cover photos

Is your basic info complete and

accurate

Does your Page look good

Are you telling your story

Do you have a Facebook username

02 03

050505

Get a username See the guidelines

Timeline details and tipsLearn Page basics About Milestones

strutta

If you donrsquot have a username on Facebook yet create one that is consistent across all of your social media channels (Twitter YouTube LinkedIn Pinterest Instagram etc) if possible to make it super easy for people to find you on their favorite social networks

You need at least 25 fans to get a Facebook username Secure yours as soon as possible

Do you have a Facebook username

02

facebookcomstrutta

facebookcompagesstrutta14560640014

username

default

These two elements are the first things people see when they visit your page so you want to make a strong impact to compel them to stay on your Page and interact with you

At a glance do you get a good sense of what your organization is about

Use a logo as your profile picture (180 x 180 px) or something that most people would identify as belonging to your brand and upload a cover photo (851 x 315 px) that captures the essence of your brand and showcases your community product service or current promotion

Do you have strong profile amp cover photos

03

Make sure your cover photo follows Facebookrsquos Page Guidelines If you dont abide by the guidelines you run the risk of getting your Page suspended by Facebook

Herersquos a clever work-around to Facebookrsquos rule of no calls to action in cover photos - use arrows and other visual cues

Other donrsquots

bull Contact information or details that should go in your About section

bull Price or purchase information such as lsquo40 offrsquo

Make sure your category and details are accurate and donrsquot forget to include your website contact info hours of operation and links to all of your social channels so people can discover your page when searching explore your properties to learn more about you and connect with you without having to digging around

People are familiar with Facebookrsquos layout and often look up organizations on Facebook to get a quick snapshot what theyrsquore about and to see if theyrsquore active on other social channels

Donrsquot miss this opportunity to connect with people who are interested in your organization across the entire social web

Is your basic info complete and

accurate

05

Scroll down your Page Does it look good to you You donrsquot have to be a graphic designer to recognize a visual appeal

Are you providing value through information education or entertainment Are you supporting links and ideas with photos videos and other visual content

Rich media tends to draw attention more than simple text According to Facebook posts including a photo album a picture or a video generate about 180 120 and 100 more engagement than the average post respectively

Does your Page look good

05

Have you added milestones so people can see your companyrsquos history accomplishments and progress

When was your company founded When did you franchise When did you win your last industry award

Dont overlook this step as these details help to humanize your company and demonstrate your growth and leadership Add photos if possible to help paint the picture

Are you telling your story

05

YOUR FACEBOOK PAGE IS NOW SET UP FOR SUCCESS AND READY TO TAKE ON THE WORLD

RESOURCES Create a username for your PageFacebook Page and promotion guidelinesFacebook HelpSet up your Page for a promotion

struttacom | Facebookcomstrutta | strutta | 18774775717

Tina Hoang | tinastruttacom | Communications Manager | t1nah

STRUTTA

HAVE FUNlet me know if you have any questions

Page 2: 5 Steps and 20 Seconds to Audit Your Facebook Page

WHEN YOUR FACEBOOK PAGE IS SET UP PROPERLY

People who are searching for your products or services find you

People who are interested in what you have to say like and recommend you

CHECK FOR THESE 5 THINGS ON YOUR FACEBOOK PAGE TO MAKE SURE THAT YOUrsquoRE SET UP FOR SUCCESS

THE 20 SEC FACEBOOK PAGE AUDIT

Do you have strong profile amp cover photos

Is your basic info complete and

accurate

Does your Page look good

Are you telling your story

Do you have a Facebook username

02 03

050505

Get a username See the guidelines

Timeline details and tipsLearn Page basics About Milestones

strutta

If you donrsquot have a username on Facebook yet create one that is consistent across all of your social media channels (Twitter YouTube LinkedIn Pinterest Instagram etc) if possible to make it super easy for people to find you on their favorite social networks

You need at least 25 fans to get a Facebook username Secure yours as soon as possible

Do you have a Facebook username

02

facebookcomstrutta

facebookcompagesstrutta14560640014

username

default

These two elements are the first things people see when they visit your page so you want to make a strong impact to compel them to stay on your Page and interact with you

At a glance do you get a good sense of what your organization is about

Use a logo as your profile picture (180 x 180 px) or something that most people would identify as belonging to your brand and upload a cover photo (851 x 315 px) that captures the essence of your brand and showcases your community product service or current promotion

Do you have strong profile amp cover photos

03

Make sure your cover photo follows Facebookrsquos Page Guidelines If you dont abide by the guidelines you run the risk of getting your Page suspended by Facebook

Herersquos a clever work-around to Facebookrsquos rule of no calls to action in cover photos - use arrows and other visual cues

Other donrsquots

bull Contact information or details that should go in your About section

bull Price or purchase information such as lsquo40 offrsquo

Make sure your category and details are accurate and donrsquot forget to include your website contact info hours of operation and links to all of your social channels so people can discover your page when searching explore your properties to learn more about you and connect with you without having to digging around

People are familiar with Facebookrsquos layout and often look up organizations on Facebook to get a quick snapshot what theyrsquore about and to see if theyrsquore active on other social channels

Donrsquot miss this opportunity to connect with people who are interested in your organization across the entire social web

Is your basic info complete and

accurate

05

Scroll down your Page Does it look good to you You donrsquot have to be a graphic designer to recognize a visual appeal

Are you providing value through information education or entertainment Are you supporting links and ideas with photos videos and other visual content

Rich media tends to draw attention more than simple text According to Facebook posts including a photo album a picture or a video generate about 180 120 and 100 more engagement than the average post respectively

Does your Page look good

05

Have you added milestones so people can see your companyrsquos history accomplishments and progress

When was your company founded When did you franchise When did you win your last industry award

Dont overlook this step as these details help to humanize your company and demonstrate your growth and leadership Add photos if possible to help paint the picture

Are you telling your story

05

YOUR FACEBOOK PAGE IS NOW SET UP FOR SUCCESS AND READY TO TAKE ON THE WORLD

RESOURCES Create a username for your PageFacebook Page and promotion guidelinesFacebook HelpSet up your Page for a promotion

struttacom | Facebookcomstrutta | strutta | 18774775717

Tina Hoang | tinastruttacom | Communications Manager | t1nah

STRUTTA

HAVE FUNlet me know if you have any questions

Page 3: 5 Steps and 20 Seconds to Audit Your Facebook Page

CHECK FOR THESE 5 THINGS ON YOUR FACEBOOK PAGE TO MAKE SURE THAT YOUrsquoRE SET UP FOR SUCCESS

THE 20 SEC FACEBOOK PAGE AUDIT

Do you have strong profile amp cover photos

Is your basic info complete and

accurate

Does your Page look good

Are you telling your story

Do you have a Facebook username

02 03

050505

Get a username See the guidelines

Timeline details and tipsLearn Page basics About Milestones

strutta

If you donrsquot have a username on Facebook yet create one that is consistent across all of your social media channels (Twitter YouTube LinkedIn Pinterest Instagram etc) if possible to make it super easy for people to find you on their favorite social networks

You need at least 25 fans to get a Facebook username Secure yours as soon as possible

Do you have a Facebook username

02

facebookcomstrutta

facebookcompagesstrutta14560640014

username

default

These two elements are the first things people see when they visit your page so you want to make a strong impact to compel them to stay on your Page and interact with you

At a glance do you get a good sense of what your organization is about

Use a logo as your profile picture (180 x 180 px) or something that most people would identify as belonging to your brand and upload a cover photo (851 x 315 px) that captures the essence of your brand and showcases your community product service or current promotion

Do you have strong profile amp cover photos

03

Make sure your cover photo follows Facebookrsquos Page Guidelines If you dont abide by the guidelines you run the risk of getting your Page suspended by Facebook

Herersquos a clever work-around to Facebookrsquos rule of no calls to action in cover photos - use arrows and other visual cues

Other donrsquots

bull Contact information or details that should go in your About section

bull Price or purchase information such as lsquo40 offrsquo

Make sure your category and details are accurate and donrsquot forget to include your website contact info hours of operation and links to all of your social channels so people can discover your page when searching explore your properties to learn more about you and connect with you without having to digging around

People are familiar with Facebookrsquos layout and often look up organizations on Facebook to get a quick snapshot what theyrsquore about and to see if theyrsquore active on other social channels

Donrsquot miss this opportunity to connect with people who are interested in your organization across the entire social web

Is your basic info complete and

accurate

05

Scroll down your Page Does it look good to you You donrsquot have to be a graphic designer to recognize a visual appeal

Are you providing value through information education or entertainment Are you supporting links and ideas with photos videos and other visual content

Rich media tends to draw attention more than simple text According to Facebook posts including a photo album a picture or a video generate about 180 120 and 100 more engagement than the average post respectively

Does your Page look good

05

Have you added milestones so people can see your companyrsquos history accomplishments and progress

When was your company founded When did you franchise When did you win your last industry award

Dont overlook this step as these details help to humanize your company and demonstrate your growth and leadership Add photos if possible to help paint the picture

Are you telling your story

05

YOUR FACEBOOK PAGE IS NOW SET UP FOR SUCCESS AND READY TO TAKE ON THE WORLD

RESOURCES Create a username for your PageFacebook Page and promotion guidelinesFacebook HelpSet up your Page for a promotion

struttacom | Facebookcomstrutta | strutta | 18774775717

Tina Hoang | tinastruttacom | Communications Manager | t1nah

STRUTTA

HAVE FUNlet me know if you have any questions

Page 4: 5 Steps and 20 Seconds to Audit Your Facebook Page

THE 20 SEC FACEBOOK PAGE AUDIT

Do you have strong profile amp cover photos

Is your basic info complete and

accurate

Does your Page look good

Are you telling your story

Do you have a Facebook username

02 03

050505

Get a username See the guidelines

Timeline details and tipsLearn Page basics About Milestones

strutta

If you donrsquot have a username on Facebook yet create one that is consistent across all of your social media channels (Twitter YouTube LinkedIn Pinterest Instagram etc) if possible to make it super easy for people to find you on their favorite social networks

You need at least 25 fans to get a Facebook username Secure yours as soon as possible

Do you have a Facebook username

02

facebookcomstrutta

facebookcompagesstrutta14560640014

username

default

These two elements are the first things people see when they visit your page so you want to make a strong impact to compel them to stay on your Page and interact with you

At a glance do you get a good sense of what your organization is about

Use a logo as your profile picture (180 x 180 px) or something that most people would identify as belonging to your brand and upload a cover photo (851 x 315 px) that captures the essence of your brand and showcases your community product service or current promotion

Do you have strong profile amp cover photos

03

Make sure your cover photo follows Facebookrsquos Page Guidelines If you dont abide by the guidelines you run the risk of getting your Page suspended by Facebook

Herersquos a clever work-around to Facebookrsquos rule of no calls to action in cover photos - use arrows and other visual cues

Other donrsquots

bull Contact information or details that should go in your About section

bull Price or purchase information such as lsquo40 offrsquo

Make sure your category and details are accurate and donrsquot forget to include your website contact info hours of operation and links to all of your social channels so people can discover your page when searching explore your properties to learn more about you and connect with you without having to digging around

People are familiar with Facebookrsquos layout and often look up organizations on Facebook to get a quick snapshot what theyrsquore about and to see if theyrsquore active on other social channels

Donrsquot miss this opportunity to connect with people who are interested in your organization across the entire social web

Is your basic info complete and

accurate

05

Scroll down your Page Does it look good to you You donrsquot have to be a graphic designer to recognize a visual appeal

Are you providing value through information education or entertainment Are you supporting links and ideas with photos videos and other visual content

Rich media tends to draw attention more than simple text According to Facebook posts including a photo album a picture or a video generate about 180 120 and 100 more engagement than the average post respectively

Does your Page look good

05

Have you added milestones so people can see your companyrsquos history accomplishments and progress

When was your company founded When did you franchise When did you win your last industry award

Dont overlook this step as these details help to humanize your company and demonstrate your growth and leadership Add photos if possible to help paint the picture

Are you telling your story

05

YOUR FACEBOOK PAGE IS NOW SET UP FOR SUCCESS AND READY TO TAKE ON THE WORLD

RESOURCES Create a username for your PageFacebook Page and promotion guidelinesFacebook HelpSet up your Page for a promotion

struttacom | Facebookcomstrutta | strutta | 18774775717

Tina Hoang | tinastruttacom | Communications Manager | t1nah

STRUTTA

HAVE FUNlet me know if you have any questions

Page 5: 5 Steps and 20 Seconds to Audit Your Facebook Page

If you donrsquot have a username on Facebook yet create one that is consistent across all of your social media channels (Twitter YouTube LinkedIn Pinterest Instagram etc) if possible to make it super easy for people to find you on their favorite social networks

You need at least 25 fans to get a Facebook username Secure yours as soon as possible

Do you have a Facebook username

02

facebookcomstrutta

facebookcompagesstrutta14560640014

username

default

These two elements are the first things people see when they visit your page so you want to make a strong impact to compel them to stay on your Page and interact with you

At a glance do you get a good sense of what your organization is about

Use a logo as your profile picture (180 x 180 px) or something that most people would identify as belonging to your brand and upload a cover photo (851 x 315 px) that captures the essence of your brand and showcases your community product service or current promotion

Do you have strong profile amp cover photos

03

Make sure your cover photo follows Facebookrsquos Page Guidelines If you dont abide by the guidelines you run the risk of getting your Page suspended by Facebook

Herersquos a clever work-around to Facebookrsquos rule of no calls to action in cover photos - use arrows and other visual cues

Other donrsquots

bull Contact information or details that should go in your About section

bull Price or purchase information such as lsquo40 offrsquo

Make sure your category and details are accurate and donrsquot forget to include your website contact info hours of operation and links to all of your social channels so people can discover your page when searching explore your properties to learn more about you and connect with you without having to digging around

People are familiar with Facebookrsquos layout and often look up organizations on Facebook to get a quick snapshot what theyrsquore about and to see if theyrsquore active on other social channels

Donrsquot miss this opportunity to connect with people who are interested in your organization across the entire social web

Is your basic info complete and

accurate

05

Scroll down your Page Does it look good to you You donrsquot have to be a graphic designer to recognize a visual appeal

Are you providing value through information education or entertainment Are you supporting links and ideas with photos videos and other visual content

Rich media tends to draw attention more than simple text According to Facebook posts including a photo album a picture or a video generate about 180 120 and 100 more engagement than the average post respectively

Does your Page look good

05

Have you added milestones so people can see your companyrsquos history accomplishments and progress

When was your company founded When did you franchise When did you win your last industry award

Dont overlook this step as these details help to humanize your company and demonstrate your growth and leadership Add photos if possible to help paint the picture

Are you telling your story

05

YOUR FACEBOOK PAGE IS NOW SET UP FOR SUCCESS AND READY TO TAKE ON THE WORLD

RESOURCES Create a username for your PageFacebook Page and promotion guidelinesFacebook HelpSet up your Page for a promotion

struttacom | Facebookcomstrutta | strutta | 18774775717

Tina Hoang | tinastruttacom | Communications Manager | t1nah

STRUTTA

HAVE FUNlet me know if you have any questions

Page 6: 5 Steps and 20 Seconds to Audit Your Facebook Page

These two elements are the first things people see when they visit your page so you want to make a strong impact to compel them to stay on your Page and interact with you

At a glance do you get a good sense of what your organization is about

Use a logo as your profile picture (180 x 180 px) or something that most people would identify as belonging to your brand and upload a cover photo (851 x 315 px) that captures the essence of your brand and showcases your community product service or current promotion

Do you have strong profile amp cover photos

03

Make sure your cover photo follows Facebookrsquos Page Guidelines If you dont abide by the guidelines you run the risk of getting your Page suspended by Facebook

Herersquos a clever work-around to Facebookrsquos rule of no calls to action in cover photos - use arrows and other visual cues

Other donrsquots

bull Contact information or details that should go in your About section

bull Price or purchase information such as lsquo40 offrsquo

Make sure your category and details are accurate and donrsquot forget to include your website contact info hours of operation and links to all of your social channels so people can discover your page when searching explore your properties to learn more about you and connect with you without having to digging around

People are familiar with Facebookrsquos layout and often look up organizations on Facebook to get a quick snapshot what theyrsquore about and to see if theyrsquore active on other social channels

Donrsquot miss this opportunity to connect with people who are interested in your organization across the entire social web

Is your basic info complete and

accurate

05

Scroll down your Page Does it look good to you You donrsquot have to be a graphic designer to recognize a visual appeal

Are you providing value through information education or entertainment Are you supporting links and ideas with photos videos and other visual content

Rich media tends to draw attention more than simple text According to Facebook posts including a photo album a picture or a video generate about 180 120 and 100 more engagement than the average post respectively

Does your Page look good

05

Have you added milestones so people can see your companyrsquos history accomplishments and progress

When was your company founded When did you franchise When did you win your last industry award

Dont overlook this step as these details help to humanize your company and demonstrate your growth and leadership Add photos if possible to help paint the picture

Are you telling your story

05

YOUR FACEBOOK PAGE IS NOW SET UP FOR SUCCESS AND READY TO TAKE ON THE WORLD

RESOURCES Create a username for your PageFacebook Page and promotion guidelinesFacebook HelpSet up your Page for a promotion

struttacom | Facebookcomstrutta | strutta | 18774775717

Tina Hoang | tinastruttacom | Communications Manager | t1nah

STRUTTA

HAVE FUNlet me know if you have any questions

Page 7: 5 Steps and 20 Seconds to Audit Your Facebook Page

Make sure your cover photo follows Facebookrsquos Page Guidelines If you dont abide by the guidelines you run the risk of getting your Page suspended by Facebook

Herersquos a clever work-around to Facebookrsquos rule of no calls to action in cover photos - use arrows and other visual cues

Other donrsquots

bull Contact information or details that should go in your About section

bull Price or purchase information such as lsquo40 offrsquo

Make sure your category and details are accurate and donrsquot forget to include your website contact info hours of operation and links to all of your social channels so people can discover your page when searching explore your properties to learn more about you and connect with you without having to digging around

People are familiar with Facebookrsquos layout and often look up organizations on Facebook to get a quick snapshot what theyrsquore about and to see if theyrsquore active on other social channels

Donrsquot miss this opportunity to connect with people who are interested in your organization across the entire social web

Is your basic info complete and

accurate

05

Scroll down your Page Does it look good to you You donrsquot have to be a graphic designer to recognize a visual appeal

Are you providing value through information education or entertainment Are you supporting links and ideas with photos videos and other visual content

Rich media tends to draw attention more than simple text According to Facebook posts including a photo album a picture or a video generate about 180 120 and 100 more engagement than the average post respectively

Does your Page look good

05

Have you added milestones so people can see your companyrsquos history accomplishments and progress

When was your company founded When did you franchise When did you win your last industry award

Dont overlook this step as these details help to humanize your company and demonstrate your growth and leadership Add photos if possible to help paint the picture

Are you telling your story

05

YOUR FACEBOOK PAGE IS NOW SET UP FOR SUCCESS AND READY TO TAKE ON THE WORLD

RESOURCES Create a username for your PageFacebook Page and promotion guidelinesFacebook HelpSet up your Page for a promotion

struttacom | Facebookcomstrutta | strutta | 18774775717

Tina Hoang | tinastruttacom | Communications Manager | t1nah

STRUTTA

HAVE FUNlet me know if you have any questions

Page 8: 5 Steps and 20 Seconds to Audit Your Facebook Page

Make sure your category and details are accurate and donrsquot forget to include your website contact info hours of operation and links to all of your social channels so people can discover your page when searching explore your properties to learn more about you and connect with you without having to digging around

People are familiar with Facebookrsquos layout and often look up organizations on Facebook to get a quick snapshot what theyrsquore about and to see if theyrsquore active on other social channels

Donrsquot miss this opportunity to connect with people who are interested in your organization across the entire social web

Is your basic info complete and

accurate

05

Scroll down your Page Does it look good to you You donrsquot have to be a graphic designer to recognize a visual appeal

Are you providing value through information education or entertainment Are you supporting links and ideas with photos videos and other visual content

Rich media tends to draw attention more than simple text According to Facebook posts including a photo album a picture or a video generate about 180 120 and 100 more engagement than the average post respectively

Does your Page look good

05

Have you added milestones so people can see your companyrsquos history accomplishments and progress

When was your company founded When did you franchise When did you win your last industry award

Dont overlook this step as these details help to humanize your company and demonstrate your growth and leadership Add photos if possible to help paint the picture

Are you telling your story

05

YOUR FACEBOOK PAGE IS NOW SET UP FOR SUCCESS AND READY TO TAKE ON THE WORLD

RESOURCES Create a username for your PageFacebook Page and promotion guidelinesFacebook HelpSet up your Page for a promotion

struttacom | Facebookcomstrutta | strutta | 18774775717

Tina Hoang | tinastruttacom | Communications Manager | t1nah

STRUTTA

HAVE FUNlet me know if you have any questions

Page 9: 5 Steps and 20 Seconds to Audit Your Facebook Page

Scroll down your Page Does it look good to you You donrsquot have to be a graphic designer to recognize a visual appeal

Are you providing value through information education or entertainment Are you supporting links and ideas with photos videos and other visual content

Rich media tends to draw attention more than simple text According to Facebook posts including a photo album a picture or a video generate about 180 120 and 100 more engagement than the average post respectively

Does your Page look good

05

Have you added milestones so people can see your companyrsquos history accomplishments and progress

When was your company founded When did you franchise When did you win your last industry award

Dont overlook this step as these details help to humanize your company and demonstrate your growth and leadership Add photos if possible to help paint the picture

Are you telling your story

05

YOUR FACEBOOK PAGE IS NOW SET UP FOR SUCCESS AND READY TO TAKE ON THE WORLD

RESOURCES Create a username for your PageFacebook Page and promotion guidelinesFacebook HelpSet up your Page for a promotion

struttacom | Facebookcomstrutta | strutta | 18774775717

Tina Hoang | tinastruttacom | Communications Manager | t1nah

STRUTTA

HAVE FUNlet me know if you have any questions

Page 10: 5 Steps and 20 Seconds to Audit Your Facebook Page

Have you added milestones so people can see your companyrsquos history accomplishments and progress

When was your company founded When did you franchise When did you win your last industry award

Dont overlook this step as these details help to humanize your company and demonstrate your growth and leadership Add photos if possible to help paint the picture

Are you telling your story

05

YOUR FACEBOOK PAGE IS NOW SET UP FOR SUCCESS AND READY TO TAKE ON THE WORLD

RESOURCES Create a username for your PageFacebook Page and promotion guidelinesFacebook HelpSet up your Page for a promotion

struttacom | Facebookcomstrutta | strutta | 18774775717

Tina Hoang | tinastruttacom | Communications Manager | t1nah

STRUTTA

HAVE FUNlet me know if you have any questions

Page 11: 5 Steps and 20 Seconds to Audit Your Facebook Page

YOUR FACEBOOK PAGE IS NOW SET UP FOR SUCCESS AND READY TO TAKE ON THE WORLD

RESOURCES Create a username for your PageFacebook Page and promotion guidelinesFacebook HelpSet up your Page for a promotion

struttacom | Facebookcomstrutta | strutta | 18774775717

Tina Hoang | tinastruttacom | Communications Manager | t1nah

STRUTTA

HAVE FUNlet me know if you have any questions

Page 12: 5 Steps and 20 Seconds to Audit Your Facebook Page

RESOURCES Create a username for your PageFacebook Page and promotion guidelinesFacebook HelpSet up your Page for a promotion

struttacom | Facebookcomstrutta | strutta | 18774775717

Tina Hoang | tinastruttacom | Communications Manager | t1nah

STRUTTA

HAVE FUNlet me know if you have any questions

Page 13: 5 Steps and 20 Seconds to Audit Your Facebook Page

struttacom | Facebookcomstrutta | strutta | 18774775717

Tina Hoang | tinastruttacom | Communications Manager | t1nah

STRUTTA

HAVE FUNlet me know if you have any questions