5. teamwork

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MUHAMMAD ISHA ISMAIL TEAMWORK

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  • MUHAMMAD ISHA ISMAIL

    TEAMWORK

  • MUHAMMAD ISHA ISMAIL

    Learning Outcomes At the end of this chapter, students should be able to; 1. Define the term teamwork 2. Explain the stages in team development 3. Describe the characteristics of an effective

    team 4. Describe team dysfunctions 5. Define the term team conflict, describe the

    causes of conflict and explain various ways of conflict resolutions

  • MUHAMMAD ISHA ISMAIL

  • MUHAMMAD ISHA ISMAIL

    Contents

    Introduction

    Stages in team development

    Characteristics of an effective team

    Team dysfunctions

    TEAMWORK

    Team conflicts and conflict resolutions

  • MUHAMMAD ISHA ISMAIL

    Introduction

    A team is a unit of two or more people who work together to achieve a goal.

    Definition of TEAM

    Definition of TEAMWORK

  • MUHAMMAD ISHA ISMAIL THERE IS NO I IN TEAM

  • MUHAMMAD ISHA ISMAIL

    Characteristics of good team members

    Must be capable of contributing ideas and complete the task given by the leader.

    Have a shared mission and are collectively

    responsible for the outcome of the projects.

    Must communicate effectively inside and

    outside the team. Have a positive attitudes and capable of

    with other members.

  • MUHAMMAD ISHA ISMAIL

    Characteristics of good team leaders

    Must have the ability to delegate tasks among team members

    Have a good communication skills and capable of motivating team members.

    Must be confidence and focus on the goals. Be fair among team members. Have the ability to inspire the team

    members.

  • MUHAMMAD ISHA ISMAIL

    Advantages and Disadvantages of Teams

    DISADVANTAGES ADVANTAGES

    Increased information and knowledge

    Increased diversity of views

    Increased acceptance of a solution

    Reduce the time in completing the task

    Can be unproductive, frustrating, or counterproductive

    Can develop groupthink

    Can be derailed by hidden agendas

    Can encourage free riders

  • MUHAMMAD ISHA ISMAIL

    Stages in team development

    Forming

    Storming Norming Performing

    Adjourning

  • MUHAMMAD ISHA ISMAIL

    Forming

    Team members are introduced and begin getting to know each other Goals and tasks are established Generally polite behavior among members

    In this stage, there's lots of exploration as group members get to know one another. Issues that arise are questions of whether each person feels like they belong to the group, whether members can be trusted and who is in charge. Orientation is an important task in the forming stage. This is also a good time to look at how the group is organized.

  • MUHAMMAD ISHA ISMAIL

    Storming

    Members are sizing each other up and may feel more comfortable and voice their views Members may compete for team roles May argue about goals or how they should be

    accomplished May choose sides against other members

    When group members get to know each other better, the storming stage begins. This stage is characterized by a bid for power. This is an excellent time to focus on team building to ensure that people can get to know one another and not get stuck in seeing each other as competitors.

  • MUHAMMAD ISHA ISMAIL

    Norming

    Once issues are resolved, agreement occurs around team norms and expectations

    Trust and common interests are developing

    Roles and objectives are clarified and understood

    Norms are acceptable standards of behaviour within a group that are shared by the group members. In the norming stage, the group has begun to be effective. Trust begins to emerge and differences are appreciated. The issues become how to strengthen relationships, open communication and provide positive and constructive feedback.

  • MUHAMMAD ISHA ISMAIL

    Performing

    Members make contributions and are motivated by results Leadership is shared according to members

    knowledge and skills Norms and culture are well understood Tasks get accomplished effectively and efficiently

    At this point, the group is asking "How can we do our best?" and is filled with enthusiasm and focused on creative problem solving. Characteristics include harmony, productivity, effective problem-solving and full development of the potential of the group and the individuals in the group.

  • MUHAMMAD ISHA ISMAIL

    Adjourning

    Adjourning refers to the team breaking up after the task has been completed. There is a sense of fulfillment and a loss of team unity.

    The team shares the improved process during this phase. When the project, there is always a sense of

    accomplishment. Many relationships formed within these

    teams continue long after the team disbands.

  • MUHAMMAD ISHA ISMAIL

    Characteristics of Effective Teams

    Members have a clear goal The focus is on

    achieving results There is a plan for

    achieving the goal Members have clear

    roles Members are

    committed to the goal Members are

    competent

    They achieve decisions through consensus There is diversity

    among team members Members have

    effective interpersonal skills They know each other

    well and have good relationships

  • MUHAMMAD ISHA ISMAIL

    Every member in a TEAM, has times when they need support from other members

  • MUHAMMAD ISHA ISMAIL

    Five Dysfunctions of a Team

    1. Absence of trust 2. Fear of conflict 3. Lack of commitment 4. Avoidance of accountability 5. Inattention to result

  • MUHAMMAD ISHA ISMAIL

    Five Dysfunctions of a Team

    Absence of trust

    Fear of conflict

    Lack of commitment

    Avoidance of accountability

    Inattention to result

  • MUHAMMAD ISHA ISMAIL

    Absence of Trust

    Members of Teams that Lack Trust

    Conceal their weaknesses and mistakes from one another Hesitate to ask for help or provide

    constructive feedback Hesitate to offer help outside their

    own areas of responsibility Jump to conclusions about the

    intentions and aptitudes of others without attempting to clarify them

  • MUHAMMAD ISHA ISMAIL

    Fear of Conflict

    Teams That Fear Conflict

    Create environments where back channel politics , personal attacks and harassment thrive Ignore controversial topics that are

    critical to team success Fail to tap into all the opinions and

    perspectives of team members Waste time and energy revisiting

    issues

  • MUHAMMAD ISHA ISMAIL

    Lack of commitment A Team That Fails to Commit

    Creates ambiguity among the team about direction and priorities Spends too much time doing analysis

    and delay making decisions Breeds lack of confidence and fear of

    failure Revisits decisions again and again Encourages second-guessing among

    team members

  • MUHAMMAD ISHA ISMAIL

    Avoidance of accountability

    A Team That Avoids Accountability

    Creates hatred among team members who have different standards of performance Encourages averageness Misses deadlines and key deliverables Does not hold each other accountable Places undue burdens on the team

    leader as the sole source of discipline

  • MUHAMMAD ISHA ISMAIL

    Inattention to result

    A Team That is Not Focused on Results

    Stagnates / fails to grow Loses achievement-oriented members Is easily distracted

  • MUHAMMAD ISHA ISMAIL

    CONFLICT

  • MUHAMMAD ISHA ISMAIL

    Understanding Conflict

    Conflict is pretty much inevitable when you work with others. People have different viewpoints and under the right set of circumstances, those differences escalate to conflict.

    How you handle that conflict determines whether it works to the team's advantage, or contributes to its death.

  • MUHAMMAD ISHA ISMAIL

    Causes Team Conflict Poor or no

    communication Lack of problem solving

    skills or getting to root cause

    Lack of clarity in purpose, goals, objectives, team and individual roles

    Uncertainty about or lack of resources and sources for help and support

    Poor time management Lack of leadership and

    management Team members bored,

    not challenged, not really interested

    Lack of skills and abilities in team members

    Personality conflicts Personal problems

  • MUHAMMAD ISHA ISMAIL

    Conflict Resolutions Strategies for managing conflict (Adapted from Johnson, 2003, deVito, 2009)

  • MUHAMMAD ISHA ISMAIL

  • MUHAMMAD ISHA ISMAIL

  • MUHAMMAD ISHA ISMAIL

    Amazing clips

    1. http://www.youtube.com/watch?v=Px5qsjx8NcU

    2. http://www.youtube.com/watch?v=o9mdHMtxOjY

    3. http://www.youtube.com/watch?v=A5MxELqXHFw

    4. http://www.youtube.com/watch?v=s-poQaPPJbQ

  • MUHAMMAD ISHA ISMAIL

    References

    1. DeVito, J.A. (2009). The interpersonal communication book, 12th ed. Boston: Pearson.

    2. Johnson, D.W. (2003). Reaching Out: Interpersonal effectiveness and self actualization, 8th ed. Boston: Pearson.

    3. Building Blocks For Teams (N.D.). Retrieved on 02/21/2010 from http://tlt.its.psu.edu/suggestions/teams/student/conflicts.html

    4. Cooney, R. & Sohal, A. (2004). Teamwork and Total Quality Management: A Durable Partnership. Total Quality Management, 15(8), 1131-1142.

    5. Goetsch, D.L & Davis, S.B. (2006). Quality Management for Organizational Excellence. Columbus, Ohio: Prentice Hall.

    6. Strokes Jr., S.L. (1995). Rewards and Recognition for Teams. Information Systems Management ,12(3), 61-66.

  • Slide Number 1Learning OutcomesSlide Number 3ContentsIntroductionSlide Number 6Characteristics of good team members Characteristics of good team leaders Advantages and Disadvantages of TeamsStages in team developmentFormingStormingNormingPerformingAdjourning Characteristics of Effective TeamsSlide Number 17Five Dysfunctions of a TeamFive Dysfunctions of a TeamAbsence of TrustFear of ConflictLack of commitmentAvoidance of accountabilityInattention to resultSlide Number 25Understanding ConflictCauses Team ConflictConflict ResolutionsSlide Number 29Slide Number 30Amazing clipsReferencesSlide Number 33